gamification-supported exploration of natural user interfaces

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Technische Universität München Distributed Multimodal Information Processing Group Gamification-supported Exploration of Natural User Interfaces Stefan Diewald 1 , Andreas Möller 1 , Luis Roalter 1 , Matthias Kranz 2 1 Technische Universität München, Germany 2 Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Luleå, Sweden October 17, 2012 2 nd Workshop on Automotive Natural User Interfaces (AutoNUI) at the 4 th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI), Portsmouth, NH, USA

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In this paper, we describe a novel concept for motivating users to explore applications using natural user interfaces in the automotive domain. Based on prior findings, it can be very hard for users to detect opportunities of action in such systems. Additionally, traditional “did you know?” hints seem to be ignored by many users today. As a countermeasure, we describe an approach that shall motivate users to explore natural user interfaces by using game elements. By awarding the user with badges and experience level-ups, we hope to create a stronger motivation that is at least maintained until the user is used to the system.

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Page 1: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Gamification-supported Exploration of Natural User Interfaces

Stefan Diewald1, Andreas Möller1, Luis Roalter1, Matthias Kranz2

1Technische Universität München, Germany 2Luleå University of Technology, Department of Computer Science,

Electrical and Space Engineering, Luleå, Sweden

October 17, 2012 2nd Workshop on Automotive Natural User Interfaces (AutoNUI) at the 4th International Conference on

Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI), Portsmouth, NH, USA

Page 2: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Starting Situation: Complex Automotive User Interfaces

17.10.2012 Stefan Diewald 2

Image sources: Wikimedia Commons; http://www.e31.net/pics/Bordcomputer.jpg; http://www.auto123.com/ArtImages/102556/BMW_I_drive_i2.jpg;

Finding a desired functionality can be very time and attention-consuming.

Page 3: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Countermeasure: Natural User Interfaces

17.10.2012 Stefan Diewald 3

Image sources: http://www.autoguru.at/wp-content/uploads/2012/03/audi_multitouch_11.jpg; http://www.bmw.com/com/en/insights/technology/technology_guide/articles/_shared/img/voice_control_system.jpg

Natural User Interfaces: §  Multi-touch §  Gestures §  Voice dialogs §  … Less distraction and better user experience?

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Technische Universität München Distributed Multimodal Information Processing Group

“Natural user interfaces are not natural”

17.10.2012 Stefan Diewald 4

“Speech utterances will have to be learned and gestures carefully developed and standardized through time.”

“None of these systems is inherently more natural than the others.”

Donald A. Norman. 2010. Natural user interfaces are not natural. interactions 17, 3 (May 2010), 6-10.

Page 5: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

DriveAssist – Driver Assistance and Awareness System

17.10.2012 Stefan Diewald 5

§  Runs on mobile devices (Android smartphones and tablet PCs) §  Multi-touch for interacting with the map view

Page 6: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

DriveAssist – Driver Assistance and Awareness System

17.10.2012 Stefan Diewald 6

Page 7: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Interaction problems with DriveAssist

First test: §  difficulties in exploring touch menus §  unaware of gestures: e.g. “pinch-to-zoom” & rotation

17.10.2012 Stefan Diewald 7

Page 8: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

“Did you know?”-hints for DriveAssist

17.10.2012 Stefan Diewald 8

12 participants

45 minutes

only 7 did notice the hint

and only 1 found the hint useful

Page 9: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

The Challenge

Create a strong motivation for exploring natural user interfaces in the automotive domain:

§  Uncover hidden functions

§  Make usage more comfortable

17.10.2012 Stefan Diewald 9

Page 10: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

The Idea: 1 - Gamification

17.10.2012 Stefan Diewald 10

… the use of game design elements in non-game contexts.

Sebastian Deterding et al. 2011. From game design elements to gamefulness: defining "gamification". In Proceedings of the 15th International Academic MindTrek Conference. ACM, New York, NY, USA, 9-15.

Page 11: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Gamification Example

17.10.2012 Stefan Diewald 11

Image sources: http://aboutfoursquare.com/wp-content/uploads/2011/03/photo-11.png; http://cdn3.techworld.com/cmsdata/reviews/3210966/foursquare_badges_360.jpg;

Page 12: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

The Idea: 2 - Share and Compare

17.10.2012 Stefan Diewald 12

Image sources: http://www.uplaude.com/blog/; Wikimedia Commons; Nike+

Page 13: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Gamification in the Automotive Domain

17.10.2012 Stefan Diewald 13

MyFord – collect badges online. Chevy Volt – dashboard gamification for efficient driving.

Page 14: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Gamification-supported Exploration of NUIs

17.10.2012 Stefan Diewald 14

One-time badges For more common functions.

Experience Levels For less known and less

accessed functions.

Page 15: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

What can be gained?

17.10.2012 Stefan Diewald 15

Open the windows through voice control.

Enter a navigation target via handwriting recognition.

Change the chassis configuration via voice control.

x1

Page 16: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

When to award a Badge or Level-up?

17.10.2012 Stefan Diewald 16

Page 17: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

How to award a Badge or Level-up?

17.10.2012 Stefan Diewald 17

Congratulations, you have just unlocked the “navigation target badge” by entering your destination via voice control.

Page 18: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

“Share and Compare”

17.10.2012 Stefan Diewald 18

Image sources: http://2.bp.blogspot.com/-77IL5MZo1mQ/UDIpMenIf2I/AAAAAAAAPLg/szq3N3Iyj1Y/s1600/Tank.jpg

Share new badges and experience level-ups directly with friends in real time.

Page 19: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

The Goal

Create a strong motivation for exploring natural user interfaces in the automotive domain,

… that is at least maintained until the user is used to the system.

17.10.2012 Stefan Diewald 19

Page 20: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Future Work

17.10.2012 Stefan Diewald 20

Page 21: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Thank you for your attention! Questions?

? ? Oct 15, 2012 A. Möller, S. Diewald, L. Roalter, M. Kranz 21

[email protected] www.vmi.ei.tum.de/team/stefan-diewald.html

Page 22: Gamification-supported Exploration of Natural User Interfaces

Technische Universität München Distributed Multimodal Information Processing Group

Paper Reference

•  Please find the associated paper at: https://vmi.lmt.ei.tum.de/publications/2012/GamificationNUI_preprint.pdf

•  Please cite this work as follows: •  Stefan Diewald, Andreas Möller, Luis Roalter, Matthias Kranz. 2012.

Gamification-supported Exploration of Natural User Interfaces In: Adjunct Proceedings of the 4th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI2012), pp. 47-48, Portsmouth NH, USA, October 2012

Oct 15, 2012 A. Möller, S. Diewald, L. Roalter, M. Kranz 22

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Technische Universität München Distributed Multimodal Information Processing Group

If you use BibTex, please use the following entry to cite this work:

Oct 15, 2012 A. Möller, S. Diewald, L. Roalter, M. Kranz 23

@INPROCEEDINGS{NUIGamification2012, author = {Stefan Diewald and Andreas M\"{o}ller and Luis Roalter and Matthias Kranz}, title = {{Gamification-supported Exploration of Natural User Interfaces}}, booktitle = {{Adjunct Proceedings of the 4th International Conference on Automotive User Interfaces and Interactive Vehicular Applications (AutomotiveUI 2012)}}, year = {2012}, month = oct, pages = {47--48}, location = {Portsmouth NH, USA}, }