galileo guide idiomservice.idiom2.net/doc/galileo_guide_idiom.pdf · vendor record locators and...

Jul-12 www.travelport.com/ch

GALILEO

Guide

Idiom Travelport Switzerland AG Training Services Tel: 0844 425 453 Email: [email protected]

mailto:[email protected]

SUMMARY

Idiom

What is Idiom? ........................................................................................................... 2

Step by step itinerary creation ................................................................................... 3

Language / Style ........................................................................................................ 5

Examples ................................................................................................................. 6 German/Condensed ....................................................................................................... 6 French/Leisure ................................................................................................................ 7 Italian/Professional ......................................................................................................... 8

English/Condensed ......................................................................................................... 9

User Preferences ..................................................................................................... 10

Create a new Header / Footer / Remark ................................................................. 11

Modify an existing Header / Footer / Remark .......................................................... 13

Delete an existing Header / Footer / Remark .......................................................... 15

Change preferred Header / Footer / Remark........................................................... 17

Action ....................................................................................................................... 19

Edit ........................................................................................................................ 19

PDF ....................................................................................................................... 21

Mail ........................................................................................................................ 22

Word ...................................................................................................................... 24

Shortcuts.................................................................................................................. 26

Finishing itineraries .................................................................................................. 28

Save itineraries...................................................................................................... 28

Mail itineraries ....................................................................................................... 30

Print itineraries ...................................................................................................... 32

Page Setup ............................................................................................................ 33

Print Preview ......................................................................................................... 34

“Idiom” Update ......................................................................................................... 35

Version ..................................................................................................................... 37

Help ......................................................................................................................... 38

Quit Idiom ................................................................................................................ 39

Galileo Quick Reference Idiom

Page 2

What is Idiom?

“Idiom” is a Galileo Desktop add-on solution that allows you to display, edit and print customer itineraries. Through the use of a simple, user-friendly interface, travel consultants have access to 3 itinerary styles (Condensed, Leisure & Professional) that may be individually customized and/or supplemented with header-, footer- and remarks information to suit the corporate identity and business needs. All itinerary styles are available in 4 different languages (German, French, Italian and English).

“Idiom” includes the following itinerary information:

Flight / Ground / Journey times

Aircraft types

Frequent flyer details

In-Flight services

Terminal details

Seating request details

Special service request

Car vendor address / Phone information

Hotel address / Phone information

Associated / Unassociated remarks

Vendor record locators and Galileo booking reference details

NOTE: These features are depending on the chosen itinerary style.

“Idiom” allows generating the customer itinerary in a few easy steps. The interface is very intuitive. It is remembering your preferred itinerary style, your preferred language and your agent name. This makes the creation of itineraries the easiest ever been.

NOTE: “Idiom” works also with an “unfinished” Booking File (e.g. only Flight Segments, only Car Segments or only Hotel Segments). This can be extremely useful when you want to make a quick offer by mail to your customer!

Step by step itinerary creation

Customer itineraries are ready in a few seconds. Simply follow this routine:

1. Retrieve the “Booking File” or the “unfinished itinerary Data” in “Galileo Desktop-Terminal Entry Window” or in “Viewpoint™”:

2. Click on the “Idiom” button:

3. Click on the desired itinerary style:

4. Click on the desired language:


Page 4

5. Select, or change the predefined Headers, Footers and Remarks:

6. Your itinerary is displaying in the “Converted Bookingfile” area:

7. Now you can save, mail, print or amend the itinerary

Language / Style

“Idiom” offers itineraries in 4 languages and 3 styles:

To change language or style simply click on the buttons wanted. The itinerary is changed immediately (example “FR”):

You have the possibility to add, delete or modify the content of any itinerary style or language using the “Edit”, “Mail” or “Word” button (see page 19).


Page 6

Examples

German/Condensed

French/Leisure


Page 8

Italian/Professional

English/Condensed


Page 10

User Preferences

Click “Tools” & “Personal” in the menu bar:

Here you can define the default “Agent Name”, “PNR style”, “PNR language”, “Conversion saving location”, “Conversion saving format”, “MS Word” version, ”MS Outlook” versions, “PDF-Printer”, “Header”, “Footer”, “Remark”, and your “Print Margins”:

When finished click “Apply” and “OK” to save your preferences.

Create a new Header / Footer / Remark

If a “Header”, “Footer” or “Remark” is already selected, change to “….”:


Page 12

Now Click “Tools” & “Headers”, “Footers” or “Remarks” in the menu bar:

Enter the new “Header Name”, new “Footer Name” or new “Remark Name” in the text field and click “OK”:

Replace and format the given Text as you need (“Header” example):

When finished click on the “Save” and the window is closed:

Modify an existing Header / Footer / Remark

Select the “Header”, “Footer” or “Remark” you want to modify:


Page 14


Replace and format the existing Text as you need (“Header” example):

When finished click on the “Save” icon and close the window:

Delete an existing Header / Footer / Remark

Select the “Header”, “Footer” or “Remark” you want to delete:


Page 16


Click the “Delete-sign”:

The deleted “Header” is removed from the “Header” selection:

Change preferred Header / Footer / Remark

If you have defined more than one “Header”, “Footer” or “Remark” you can change them via the drop-down menus.

Click on the drop-down arrow on “Header”, “Footer” or “Remark” to switch between the available choices.


Page 18

The text is replaced immediately (“Header” & “Footer” example):

Action

Edit

If you wish to beautify (e. g. changing, correcting or adding) your itinerary directly in “Idiom”, simply click on “Edit” in the “Action” area (this function is available for all “Idiom” users!):


Page 20

Now you can make your amendments directly in the “Converted Booking File” area:

When finished beautifying, click on “Edit” again.

PDF

If you wish to create a “PDF” document using a local “PDF-creator/printer”, simply click on “PDF” in the “Action” area (this function is only available, if you have defined a “PDF printer” under “User Preferences” (see page 10):

“Idiom” opens the locally installed “PDF” procedure:


Page 22

Mail

If you wish to modify the itinerary directly in “MS Outlook”, simply click on “Mail” in the “Action” area (this function is only available, if you have defined a “MS Outlook” version under “User Preferences” (see page 10):

Note: All email addresses entered as “MT.” & “P.ZRHE*…” fields in your Booking File are copied into the “To-Field” of “MS Outlook”.

“Idiom” opens your locally installed “MS Outlook” application and inserts the itinerary into the email text area: Example without email address in Booking File:

If needed, the text can be corrected, supplemented or deleted. To send the itinerary add the receiver address under “To…” and click “Send”. Example with email address stored in “MT” and/or “P.ZRHE” in Booking File:

If needed, the text can be corrected, supplemented or deleted. Click “Send” to send the itinerary.


Page 24

Word

If you wish to modify the itinerary directly in “MS Word”, simply click on “Word” in the “Action” area (this function is only available, if you have defined a “MS Word” version under “User Preferences” (see page 10):

“Idiom” opens your locally installed “MS Word” application and inserts the itinerary into a new document:

If needed, the text can be corrected, supplemented, deleted, saved, mailed, etc.


Page 26

Shortcuts

Instead of clicking the functional buttons with your mouse, you can use the following keyboard shortcuts:

ALT

ALT+E Start the “Edit” procedure (see page 19)

ALT+P Start “PDF” procedure (see page 21)

ALT+M Start “MS Outlook” procedure (see page 22)

ALT+W Start “MS Word” procedure (see page 24)

ALT+L Change the “Language” of the itinerary (see page 5)

ALT+S Change the “Style” of the itinerary (see page 5)

ALT+F Open “File” menu

ALT+T Open “Tools” menu

ALT+I Open “Info” menu

ALT+H Open “Help” menu

Instead of clicking (some) of the text editing buttons in the “Header-“, “Footer-“ & “Remarks”-windows, and as well as in the “Edit”-function in the “Converted Booking File area” you can use the following keyboard shortcuts:

CTRL

CTRL+A Select the complete text

CTRL+C Copy

CTRL+V Paste

CTRL+X Cut

CTRL+Z Undo

CTRL+Y Redo

CTRL+B Bold

CTRL+I Italic

CTRL+U Underline

CTRL+F Find

CTRL+K Set link (for e.g. email-address, URL - not useful for printing)

CTRL+P Print

CTRL+Home Go to first line of the text

CTRL+End Go to the last line of the text


Page 28

Finishing itineraries

Save itineraries

To save your itinerary locally, click “File” & “Save AS…” in the menu bar:

“Idiom” opens the “Save Current PNR View” window with the predefined saving location, the Booking File reference as “File Name” and the “Save as type:” defined under “User Preferences” (see page 10).

If the saving location, the file name and the save format are correct, click save.

If you want to change the “Save in” location click on the drop-down arrow under “Save in” and select the new location:

If you want to change the “File name”, overwrite the name under “File name”:

If you want to change the “Save as type:” click on the drop-down arrow under “Save as type” and select the new type:

When finished with the changes click “Save”:


Page 30

Mail itineraries

To mail the itinerary without making changes, click “File” & “Mail” in the menu bar:

“Idiom” opens your locally installed mail application and inserts the itinerary as “HTML” attachment:

Note: All email addresses entered as “MT.” & “P.ZRHE*…” fields in your Booking File are copied into the “To-Field” of your local mail application.

Example without email address in Booking File:

If needed, the text can be corrected, supplemented or deleted. To send the itinerary add the receiver address under “To…” and click “Send”.

Example with email address stored in “MT” and/or “P.ZRHE” in Booking File:

If needed, the text can be corrected, supplemented or deleted. Click “Send” to send the itinerary.

Note: The language of the predefined text is displayed according to the defined itinerary language (see page 5).


Page 32

Print itineraries

To print your itinerary, click “File” & “Print…” in the menu bar:

“Idiom” opens the “Print” window where you can select your desired printer. When finished selecting, click “Print” to issue the document.

Page Setup

To change the printing options of your itinerary, click “File” & “Page Setup…” in the menu bar:

“Idiom” opens the “Page Setup” window where you can set your printing options (e.g. paper size, paper orientation, background colors, shrinking, page margins, header and footer):

When you are finished with the “Page Setup”, click on “OK” to save the data.


Page 34

Print Preview

To check the content of the printout before printing, click “File” & “Print Preview” in the menu bar:

“Idiom” opens the “Print Preview” window where you can see what the printout will be look like.

“Idiom” Update

In order to always have the latest data (such as Aiport Names, Airline Names, Aircraft types, etc.) it is essential, that you run this update on a regular basis on each workstation where you work with “Idiom”. Proceed as follows: 1. Open “Galileo Desktop” and switch into “Viewpoint”:

2. Click the “Web” Button:


Page 36

3. Select “Utilities” and then “Click here to refresh your tables”:

Attention: “Galileo Desktop Remote” users must not perform these updates!

Version

To check what “Idiom” Version is active, click “Info” & “Version” in the menu bar:

“Idiom” opens the “Info” window where you can see the latest Product Version:


Page 38

Help

To access the online “Idiom” guide, click “Help” in the menu bar:

“Idiom” opens a copy of this “Idiom” guide:

Quit Idiom

If you want to leave “Idiom” you have 2 possibilities:

1. Click “File” & “Quit” in the menu bar:

2. Click on the “X” in the top-right corner:


Page 40

Copyright © 2012 Travelport and/or its subsidiaries. All rights reserved. Travelport provides this document for information purposes only and does not promise that the information contained in this document is accurate, current or complete. This document is subject to change without notice. No part of this document may be reproduced, stored in

a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the licensee’s personal

use without the prior written permission of Travelport and/or its subsidiaries.

galileo guide idiomservice.idiom2.net/doc/galileo_guide_idiom.pdf · vendor record locators and...

Documents