gagan project

7/28/2019 Gagan Project

1/8

A

PROJECT REPORT

ON

Recruitment and Selection in ICICI Bank Ltd.

SUBMITTED TO:-

PUNJAB TECHNICAL UNIVERSITY

In the partial fulfillment of the requirements for the degree of

MASTERS OF BUSINESS ADMINISTRATION

SUBMITTED BY

Mr. Gagandeep Singh Bedi

MBA 4TH semester

DEPARTMENT OF BUSINESS MANAGEMENT

DEVRAJ GROUPS TECHNICAL CAMPUS

AFFILATED TO

PUNJAB TECHNICAL UNIVERSITY, JALANDHAR

(2011-2013)


2/8

DECLARATION

I GAGANDEEP SINGH BEDI hereby declare that the dissertation report entitled

Recruitment and selection in ICICI Bank Ltd. submitted for the partial fulfilmentof thedegree of Masters in Business Administration from Punjab technical university is original

document of mine and data provided is authentic and to the best of way of my knowledge.

Gagandeep Singh


3/8

ACKNOWLEDGEMENT

Any accomplishment requires the effort of many people and this work is no different. It has been

my proud privilege to be attached to ICICI Bank Ltd., a highly professional bank with modern

outlook.

I feel immense pleasure to give the credit of my project work not only to one individual as this

work is integrated effort of all those who are concerned with it. I want to thanks to all those

individuals who guided me to move on the track.

I would like to express my gratitude with deep sense of reverence to Mrs. Parveen Bala (H.O.D.

of Management department) and Miss. Nitika Gupta. It would have been difficult to go through

this project without their help. They not only help in collecting the data but also supported me

with their valuable knowledge and experience in the successful completion of this project.

GUIDANCE IS THE BEST IN THE WAY PROGRESS.

I am also thankful to my friend who helped me a lot in the completion of this project.

Gagandeep Singh


4/8

PREFACE

With the rapid globalization of the Indian economy, enterprises are facing with ever changing

competitive environment. Enterprises are adopting strategies aimed at developing competitiveadvantage based on enhanced customer value in terms of product differentiation, quality, speed,

service and costs. . In the post liberalization era, with the deregulation of Indian economy, the

financial service sector witnessing a complete metamorphosis and technology is playing a very

significant role in this record. Over the last decade India has been one of the fastest adopters of

information technology, particularly because of its capability to provide software solution to

organizations around the world.

The essential purpose of this project is to get an exposure and detailed outlook of the final

research work regarding the core specialization.

In the accomplishment of the degree I am submitting the project report on Recruitment and

selection in ICICI Bank. Subject to the limitation of time efforts and resources every possible

attempt has been made to study the problem deeply. The whole project is measured through the

questionnaire, the data further analyzed and interpreted and the result was obtained.

From a banks perspective, using the Internet is more efficient than using other distribution

mediums because banks are looking for an increased customer base.


5/8

CONTENTS

CHAPTER NO. CONTENTS PAGE NO.

1 Introductions about Company 7-22

1.1 Organization chart 23-24

1.2 SWOT analysis 25-26

2 Introduction about project topic 27-43

2.1 Need of study 44-45

3 Objectives of study 46-47

4 Review of literature 48-53

5 Research Methodology 54-586 Data analysis & interpretation 59-70

6.1 Hypothesis testing 71-73

7 Results & findings 74-75

8 Suggestions & recommendations 76-77

9 Limitations 78-79

10 Conclusion 80-81

11 Annexure 82-85

12 Bibliography 86-88

CHAPTER -1


6/8

INTRODUCTION

ABOUT

ICICI BANK

Type Public
http://en.wikipedia.org/wiki/Types_of_business_entityhttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/File:ICICI_Bank_Logo.svghttp://en.wikipedia.org/wiki/Public_companyhttp://en.wikipedia.org/wiki/Types_of_business_entity


7/8

Traded as BSE: 532174

NSE: ICICIBANK

NYSE: IBN

BSE SENSEX Constituent

Industry Banking,Financial services

Founded 1954

Headquarters Mumbai,Maharashtra,India

Area served Worldwide

Key people Ms.Chanda Kochhar

(MD & CEO)

Products Credit cards,Consumer

banking,corporate banking,finance

and insurance,investment

banking,mortgage loans,private

banking,wealth management

Revenue US$ 13.52 billion (2012)[1]

Operating

income

US$ 2.117 billion (2012)[1]

Profit US$ 1.597 billion (2012)[1]

Total assets US$ 98.99 billion (2012)[1]

Total equity US$ 12.62 billion (2012)

Employees 81,254 (2012)[1]

Website www.icicibank.com
http://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=532174http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=ICICIBANK&section=7http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/lcddata.html?ticker=ibnhttp://en.wikipedia.org/wiki/BSE_SENSEXhttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Maharashtrahttp://en.wikipedia.org/wiki/Maharashtrahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Investment_bankinghttp://en.wikipedia.org/wiki/Investment_bankinghttp://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Private_bankinghttp://en.wikipedia.org/wiki/Private_bankinghttp://en.wikipedia.org/wiki/Wealth_managementhttp://en.wikipedia.org/wiki/Wealth_managementhttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://www.icicibank.com/http://en.wikipedia.org/wiki/Ticker_symbolhttp://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=532174http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=ICICIBANK&section=7http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/lcddata.html?ticker=ibnhttp://en.wikipedia.org/wiki/BSE_SENSEXhttp://en.wikipedia.org/wiki/Bankinghttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Mumbaihttp://en.wikipedia.org/wiki/Maharashtrahttp://en.wikipedia.org/wiki/Indiahttp://en.wikipedia.org/wiki/Chanda_Kochharhttp://en.wikipedia.org/wiki/Credit_cardhttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Retail_bankinghttp://en.wikipedia.org/wiki/Commercial_bankhttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Investment_bankinghttp://en.wikipedia.org/wiki/Investment_bankinghttp://en.wikipedia.org/wiki/Mortgage_loanhttp://en.wikipedia.org/wiki/Private_bankinghttp://en.wikipedia.org/wiki/Private_bankinghttp://en.wikipedia.org/wiki/Wealth_managementhttp://en.wikipedia.org/wiki/United_States_dollarhttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/Earnings_before_interest_and_taxeshttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Net_incomehttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Assethttp://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://en.wikipedia.org/wiki/Equity_(finance)http://en.wikipedia.org/wiki/ICICI_Bank#cite_note-10K-1http://www.icicibank.com/


8/8

ICICI Bank Limited (NSE: ICICIBANK, BSE: 532174,NYSE: IBN) is an Indianfinancial

services company headquartered in Mumbai, Maharashtra. It is the second largest bank in India

by assets and third largest by market capitalization. It offers a wide range of banking products

and financial services to corporate and retail customers through a variety of delivery channels

and through its specialized subsidiaries in the areas of investment banking, life and non-life

insurance, venture capital and asset management. The Bank has a network of 2,883 branches and

10021 ATM's in India, and has a presence in 19 countries, including India.

The bank has subsidiaries in the United Kingdom, Russia, and Canada; branches in United

States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance

Centre; and representative offices in United Arab Emirates, China, South Africa, Bangladesh,

Thailand, Malaysia and Indonesia. The company's UK subsidiary has established branches in

Belgium and Germany.

ICICI Bank is one of theBig Four banks of India, along with State Bank of India, Punjab

National Bankand Canara Bank.

On March 14, 2013 the online magazine Cobrapost released video footage from Operation Red

Spidershowing high ranking officials and some employees of ICICI Bank agreeing to convert

black money into white, an act in violation ofMoney Laundering Control Act. TheGovernment

of India and Reserve Bank of India ordered an inquiry following the expos. On March 15, 2013ICICI Bank suspended 18 employees, pending inquiry.

ICICI Bank is India's second-largest bank with total assets of Rs. 4,736.47 billion (US$ 93 billion) at March 31, 2012

and profit after tax Rs. 64.65 billion (US$ 1,271 million) for the year ended March 31, 2012. The Bank has a network

of 3,100 branches and 10,486 ATMs in India, and has a presence in 19 countries, including India.

ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a

variety of delivery channels and through its specialised subsidiaries in the areas of investment banking, life and non-

life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom,

Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai

International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh,

Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India

Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).
http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=ICICIBANK&section=7http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=532174http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/lcddata.html?ticker=ibnhttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Mumbai,_Maharashtrahttp://en.wikipedia.org/wiki/Market_capitalizationhttp://en.wikipedia.org/wiki/Big_Four_(banks)#Indiahttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Operation_Red_Spiderhttp://en.wikipedia.org/wiki/Operation_Red_Spiderhttp://en.wikipedia.org/wiki/Money_Laundering_Control_Acthttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Expos%C3%A9http://www.icicibank.com/http://en.wikipedia.org/wiki/National_Stock_Exchange_of_Indiahttp://www.nseindia.com/marketinfo/companyinfo/companysearch.jsp?cons=ICICIBANK&section=7http://en.wikipedia.org/wiki/Bombay_Stock_Exchangehttp://www.bseindia.com/bseplus/StockReach/AdvanceStockReach.aspx?scripcode=532174http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/lcddata.html?ticker=ibnhttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Financial_serviceshttp://en.wikipedia.org/wiki/Mumbai,_Maharashtrahttp://en.wikipedia.org/wiki/Market_capitalizationhttp://en.wikipedia.org/wiki/Big_Four_(banks)#Indiahttp://en.wikipedia.org/wiki/State_Bank_of_Indiahttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Punjab_National_Bankhttp://en.wikipedia.org/wiki/Canara_Bankhttp://en.wikipedia.org/wiki/Operation_Red_Spiderhttp://en.wikipedia.org/wiki/Operation_Red_Spiderhttp://en.wikipedia.org/wiki/Money_Laundering_Control_Acthttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Government_of_Indiahttp://en.wikipedia.org/wiki/Reserve_Bank_of_Indiahttp://en.wikipedia.org/wiki/Expos%C3%A9

gagan project

Documents