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Bay Shore, NY • Santa Fe Springs, CA • Fairfield, OH Vol. 31 • Winter 2009

Positive, Practical, Productive

GGOOOODDTT MMEESS

As we embarked into the New Year, I began contem-plating a theme for my first article of 2009. First andforemost on everyone’s mind is the bad times ournation, and the world, are facing. Since this is theGOOD TIMES NEWSLETTER, how can I write about BADTIMES? Should I temporarily change the name of thenewsletter? That would really be throwing in thetowel - prematurely. And, that is not what Duro Dyneis about.

Focusing on the negative quickly runs through thewhole business culture. It happens both inside thebusiness, as well as outside. It can be damaging anddangerous.

I am writing this in-flight, returning from the 2009 AHRShow in Chicago. The show’s attendance was certain-ly affected by the down economy, but not as badly asmany of us expected. While we were speaking tomany customers and prospects from around theworld, no one had a good report about their businessconditions. It got to the point where I refrained fromthe typical conversation ice breaker, “How’s business?”The answers had been very negative and non-produc-tive. I changed my repertoire and instead began askingthe question, “When do you feel business in your areawill begin to improve?” This was a better way to movethe conversation onto more positive and productivesubjects, especially how Duro Dyne can help.

At the show, we were featuring new products that willassist our distributors in filling in some of the gapscaused by the decline in construction markets. Theseproducts are all designed to make the job easier for thecontractors, while saving precious labor dollars.

These products are:

• KV Bracket

• Dyn-O-Wrap Dispenser

• Remote Diffuser Damper

• Self Stick Access Door

Duro Dyne’s entire team of Sales Professionals is readyto show you and your personnel these new items andto demonstrate their benefits to the sheet metal con-tractor. We are always available to provide informationand guidance with our exhaustive stable of time-testedand reliable products that the industry has always rec-ognized it can count on.

I look forward to a speedy economic recovery. In themeantime, Duro Dyne will continue, as always, to workon more ways to fill the gapsand make the best of thesedifficult times.

Please call,mail or fax us to claim your prize.THE WINNERS ARE:

Charles McCrudden McCrudden Htg Sply Youngstown, OH Greg Morris Gensco Incorporated Fife, WAJim Anley Hercules Industries Denver, COJoe Whale Dasco Edison, NJ Rick Burris Lyon Conklin & Co. Inc. New Castle, DE Lori Nachtwey Temperature Systems Inc. Green Bay, WI Chuck Crim Southwestern Ins & Sply Phoenix, AZ Michael George Heating & Cooling Sply City Of Industry, CA Mike Reed Associated Equipment Albany, GA Scott Bliss N B Handy Co. Greensboro, NC Tom Metzler Insco Distributing Denton, TX Hugh McCall McCall's Supply Inc. Johnsonville, SC Brian Burke Weymouth Winair Weymouth, MA

. CANADA DIST.David McNeil Emco Limited Winnipeg Manitoba

EMPLOYEE OF THE MONTHCarolyn Desio Duro Dyne East Massapequa, NY

GGOOOODDTT MMEESS

Published by:DURO DYNE CORP:81 Spence Street

Bay Shore, NY 11706631-249-9000

Milton Hinden, Founder (1922-2000)Randy Hinden, Publisher

Susan De Simini, Editor-in-Chief

DURO DYNE WEST CORP:15005 Marquardt Ave.

Santa Fe Springs, CA 90670562-926-1774

DURO DYNE MIDWEST CORP:3825 Symmes RoadFairfield, OH 45011

513-870-6000

DURO DYNE CANADA CORP:5030 Francois-Cusson

Lachine, Quebec, Canada H8T 1B3514-422-9760

For This Month’s Lucky WinnersCongratulations! Duro Dyne is delighted topresent our winners this month with the latestin computer technology. Duro Dyne’s luckywinners will be receiving a Mouse with up-to-the-minute ergonomic designfor both hands.Feel the ease of workingwith a mouse that con-forms to the shape ofyour hand for optimalsupport and comfort.Enjoy the quiet scrollwheel, which is anadvanced wheel forsmooth web and doc-ument scrolling andzooming. You’ll neverwant to leave yourcomputer!Enjoy surfingthe world-wideweb with our complimentsand the help of your new mouse!

Tech Service(From Top to Bottom): Willie Vasquez, James Thomas,Louis Scarpa and Hegel Tima

This Month’s Giveaway:No room in the kitchen for all your needs? Howabout a sponge that only takes up a fraction ofthe space that normally gets used. This month’sgiveaway fits the bill and is attractive to look at.

Just dip our Duro Dyne house in water and seewhat happens. You’ll be pleased at the results,so enjoy this “Mystery Mini-Mop” with our com-pliments.

Duro Dyne’s TechnicalService Representatives-

Motivated, outgoing, and enthusiastic individuals with great customer service skills who thrive onhelping people and genuinely enjoy solving problems.

Duro Dyne, The Greatest Name in Sheet MetalNecessities, strives for excellence, knowing thatour success is based on the high quality of ourproducts, the superiority of our services, andmost of all, the contributions of our people. Weare the finest HVAC manufacturing firm in thecountry and our people are our strength. We rec-ognize that we would not be where we are todaywithout their great efforts.

Our Technical Support team is a dedicated groupof professionals who are committed to accom-plishing our vision which has always understoodthat outstanding people provide exceptional cus-tomer service.

Willy, Duro Dyne’s Technical Service Manager,along with James, Louis and Tima, all compriseour Technical Service Department. They readilyprovide knowledgeable technical support andtroubleshooting guidance pertaining to the entireDuro Dyne product line, and never fail to deliveran exceptional customer experience. The follow-ing emails were recently received by Duro Dynefrom a number of very satisfied customers:

Dear Duro Dyne:I want to express my appreciation to Duro Dyne for the

exceptional customer service and technical supportprovided by James in your technical support center.

James helped me troubleshoot past conflicting issues toget things resolved. James is patient and skilled at man-aging a process remotely with a frustrated customer onthe other end of the phone. My clients would all do well tofind a team member with James' abilities.

I'm glad I purchased the Duro Zone product.

Thanks again.M.B.

Come Visit Duro DyneCome Visit Duro Dyne at:at:

ISH FrankfurtFrankfurt, Germany

March 10-14, 2009Hall 6.2 Stand D46

www.ish.messefrankfurt.com •

SMACNA Chicago 2009 Trade Show

Tuesday, March 31, 20091-9 P.M.

Drury LaneOakbrook Terrace, IL

Dear Mr. Vasquez:I am writing to Duro Dyne to let you know how much I

appreciated the help that I received from your employee,Mr. Louis Scarpa. Mr. Scarpa was instrumental in helpingme diagnose and correct a problem that I had with theDuro Zone, Model SMZ Zone Control System, in my house.Mr. Scarpa was able to help me, as a homeowner, throughthe use of the telephone and his communications skill,technical expertise and his knowledge of the SMZ system.

I realize that by correcting the problem with the SMZsystem with Mr. Scarpa’s help, I avoided the expenseof calling a local heating contractor. I appreciatethat very much. However, to me the most importantpart of the repair was something more intangiblethan saving the repair bill.

It is for these reasons that I feel that Mr. Scarpa is sospecial and important to your company. He is able tocommunicate very complex ideas to non-technicalcustomers. His help to me has made your productmore meaningful to me and my family. I believe youare blessed to have an employee like him work for you.

Very Sincerely,C.D.M.

Duro Dyne is proud to have a Technical Supportteam with the quality, ability and talent that wemaintain. Along with their impressive skills,Willy’s tenure with Duro Dyne will soon reach 16years. James’ expertise has been 12 years in themaking. Tima started with Duro Dyne in 2004

and Louis will reach his three-year mark thisspring. All in all, we have 36 years of solidDuro Dyne technical experience toenthusiastically offer our customers.

AHR EXPO ‘09(l to r)Alyssa Irish, Caio Brandao andRandy Hinden in theDuro Dyne booth.

The Duro Dyne Team posed for a quick picture while gearing up for thefinal day of the AHR Expo.

Duro Dyne products were painted and applied to the ductwork, illustrating their different applications throughout the booth.

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