future-proof your cx with artificial intelligence
TRANSCRIPT
http://observer.com/2015/08/stephen-hawking-elon-musk-and-bill-gates-warn-about-artificial-intelligence/
Artificial Intelligence is not new….
Alan Turing, Creator of
Modern Computing in
1950, “Can Machines
Think?”
The Turing test - a test for intelligence in a
computer that a human is unable to
distinguish the machine from a human by
using the replies to questions put to both.
AI vs. HumanCan you tell the difference? TAKE THE QUIZ.
COURTESY: NY TIMES
http://www.nytimes.com/interactive/2015/03/08/opinion/sunday/algorithm-human-quiz.html?_r=0
http://www.cs.bham.ac.uk/~jxb/IAI/w2.pdfhttp://www.slideshare.net/marina761/cpts-440-540-artificial-intelligence-5920672
Foundation of AI – Multiple Disciplines
Neural Networks – e.g. brain modelling,
Expert Systems – e.g. decision support systems, teaching
Evolutionary Computation – e.g. genetic algorithms,
programming
Vision – e.g. object, image recognition
Voice Processing– e.g. speech recognition
Natural Language Processing – e.g. machine translation
Planning – e.g. scheduling, game playing
Machine Learning/Deep Learning – e.g. decision tree
learning, advanced
Robotics – e.g. intelligent control, autonomous exploration
http://www.cs.bham.ac.uk/~jxb/IAI/w2.pdf
More than
killer robots
Travel
Email spam filter
Your phone
AI - it’s everywhere!
http://dlb-network.com/photographyomn/funny-airplane-landing
#1 Technological Advances & Opportunities
Moore’s law. Massive increase in computing
power available at a given price and size.
Big data. Increase in the volume of text,
voice, video, image and other data
available to test and refine AI models
The Internet and the cloud. Increases access
to data and enables collaboration, training
of AI systems
New algorithms. Advanced algorithms help
dramatically improve the performance of
machine learning
http://www.theatlantic.com/sponsored/deloitte-shifts/demystifying-artificial-intelligence/257/
Moore’s Law + “Law of Accelerating Returns” =
exponential growth.
Human brain capacity = 1016
or 10 quadrillion cps (calculations per second)
Prediction - affordable
computer by 2025 that rivals
the power of the brain.
Ray Kurzweil, computer scientist, inventor, futurist, co-
founder of Singularity
University
http://waitbutwhy.com/2015/01/artificial-intelligence-revolution-1.html
#2Increase in Investment and open access to AI platforms
Increase in AI investment – Robotics, AI to
become $153bn market by 2020 – Bank of
America (Financial Times)
Significant acquisitions of AI startups by
technology giants
Google – Deepmind (Deep learning)
Microsoft – SwiftKey (Natural Language,
Predictive)
Apple – Emotient (Facial analysis), Perceptio
(image recognition)
Facebook - Wit.ai (Natural language)
Amazon – Orbeus (Image analysis)
IBM – Cognea (conversational AI)
All major technology companies opening up their
AI research and platforms
http://www.theatlantic.com/sponsored/deloitte-shifts/demystifying-artificial-intelligence/257/
The chips are called TPUs, short for Tensor Processing
Unit, Google’s open source AI framework, TensorFlow
“Springboard” AI-powered assistant - Google Apps customers can search
through the content of the documents they store in their
Google Drive, along with their contacts and calendar entries, all in one place. It will also use AI to proactively find
information that may be relevant to what you're working on.
http://www.wired.com/2016/06/may-already-using-googles-ai-chips-not-know/
http://www.theverge.com/2016/3/9/11185030/google-deepmind-alphago-go-artificial-intelligence-impact
Deep Learning:
Go is an abstract strategy board game that dates back nearly 3,000 years.
AlphaGo uses deep learning and neural networks
Opening up apps to outside
developers - messaging platform
iMessage, Maps and Siri.
- More AI and third-party
integrations = < fatigue for
overwhelmed consumers
- Facial recognition to cluster
people together in your photo
collection.
- “Memories” groups people
together by location
- Siri coming to desktop
computers.
https://www.washingtonpost.com/news/the-switch/wp/2016/06/13/apples-big-announcement-on-artificial-intelligence-is-a-massive-change-for-
the-company/
John Gottman, a psychologist at the University of Washington and
founder of the Gottman Institute and University of California-
Berkeley psychologist Robert Levenson found contempt along with
the negative behaviors of criticism, defensiveness, and stonewalling
— to predict divorce with 93% accuracy.
"Contempt," says Gottman, "is the kiss of death."
Predictive power of expressions
https://research.facebook.com/blog/teaching-machines-to-see-and-understand/
Facial & Image Recognition for search
Adding intelligence to images
https://www.yahoo.com/tech/foodie-startup-uses-ai-image-204013320.html
Amazon Echo is the
smart voice-activated
speaker that can
control your whole
house – stream music,
play podcasts, control
lights, thermostat,
reserve Uber, order
from Amazon, etc.
Cars –Another paradigm shift
http://www.condenaststore.com/-sp/Does-your-car-have-any-idea-why-my-car-pulled-it-over-New-Yorker-Cartoon-Prints_i14137726_.htm
Fact or Fiction? QUIZ – SLATE
http://www.slate.com/articles/life/quizzical/2016/03/artificial_intelligence_quiz_separate_fact_from_science_fiction.html
#1) What business problem are you trying to solve?
ACQUISITION, LOYALTY, AWARENESS, INSIGHTS, EFFICIENCY, OTHER?
#3) Which trend is most relevant to your business?
AI (VOICE, IMAGE, NLP, ETC.), BIG DATA, IOTOR OTHER