future of post offices
TRANSCRIPT
7/21/2019 Future of Post Offices
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The Future of Singapore’sPost Offices28 Nov 2014
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SingPost at a Glance
$4.1Bmarket capitalisation>150 yearsserving Singapore
15 countriesfootprint
2003IPO
30%regional revenue
2007postal liberalisation
5,000size of workforce
>3 millionmail items deliveredeach business day
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A Very Challenging Postal Environment Globally
Mail Volume ! 2011 - 2013 Mitigating measures taken in 2014• USPS
- increased postage rate by 6% in Jan
- Cut hours at 4,000 post offices- Closed 223 mail processing facilities
• Japan Post- Increased postage rate by 2.5% in Apr
• Canada Post- increased postage rate by 35% in Mar
- Cut approximate 8,000 jobs- Scrap home deliveries
• Australia Post- Cut headcount by 900
• SingPost
- Invested S$100m into service- Introduced Saturday deliveries
• New Zealand Post- Increased postage by 12.5% in Jul- Cut up to 2,000 jobs (18% of workforce)- Cut to 3-day mail delivery from mid 2015- Downsize network to 3 sorting centres
from 6Source: Postal organisations’ websites/annual reports
Notes: USPS’ financial year ends on 30 Sep, SingPost/Japan Post, 31 Mar
-10.00%
-9.00%
-8.00%
-7.00%
-6.00%
-5.00%
-4.00%
-3.00%
-2.00%
-1.00%
0.00%
-2.19%
USPSSingPostJapanPost
CanadaPost
KoreaPost
NZPost
AustraliaPost
-3.16%
-5.88%
-6.44%
-8.09%-8.43%
-8.95%
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Productivity is Key to Transformation for A New Era
Customer ProductivityStaff Productivity
Productivity via technology, infrastructure upgrading & process improvements
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The New Post Office
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POPStation allows customers to pick up and post theirparcels 24/7, at their convenience
What is POPStation (Pick/Post-Own Parcel Station)?
It is a secure locker station that allows customers to pick up and post theirparcels 24/7, at their convenience
Accessible 24/7
Easy to use
Secure
Discreet
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Your Mobile “Post Office”,Access it on the Move
24/7 Post Officeservices
via a kiosk
“Post Office”is now Online
SAM facilitates self-service
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The Future?
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Thank You
Achieving High
Ranked No 1postal agency in the world
Global Service Providerof the Year award
World Mail Award 2014(eCommerce)
Only company to win anEMS Cooperative awardevery year since 2001