future of it in the organization and the vehicle · business systems with disruptive technologies...

1 CSC Proprietary and Confidential September 18, 2015

Future of IT in the organization and the vehicle


Market Trends and Drivers

• Internet of Things and Services – The primary trend driving manufacturing

strategy today • Smart Manufacturing

– Embodies the vision and goal for all manufacturing and service operations

• Advanced Predictive Analytics – Represents the highest level of technological

achievement for manufacturing

Companies are focused on Re-visioning their business applications from an “Outside In” prospective. Major initiatives include the Internet of Things for Customer Interaction and retention, Smart Manufacturing encompassing Integrated Supply Chain and Manufacturing, and Advanced Predictive Analytics to correlate service and warranty information with Manufacturing attributes and Product Design and Engineering


Driving In The Cloud is about developing new automotive value chains

Next-Gen and Industry Focus


Next-Gen and Industry Focus To support Driving in the Cloud Companies are Re-Building or Re-Hosting business systems with disruptive technologies such as Social Media, Mobility and Telematics, Big Data and Analytics, and Cloud Computing faster than in prior years

REDUCE RISK

SHAPE and protect what matters

MANAGE operational efficiencies through enterprise risk management and integrated controls

ENABLE BUSINESS

TRANSFORM BUSINESS through the secure adoption of disruptive technologies

REQUIRED SERVICES

NEXT-GEN TECHNOLOGIES

Cloud Security Services

Endpoint Security Services

Identity and Access

Management

Network Security Services

Mobile Security Services

Cloud Computing

Cyber Security

Mobility And

Telematics Social Media

Application Security Services

Big Data And

Analytics

BUSINESS APPLICATIONS

Manufacturing

Communications & Telematics

Government Regulations

Automotive Insurance

(UBI)

Auto Financing

Logistics

Outside-In

RISK MANAGEMENT

CENTER


FY16 Goals and Priorities

Big Data and Analytics

Cloud Computing

Mobility and Telematics Cyber Security

Global business drivers are forcing organizations to operate and compete in new ways. To address these changes Companies are adopting and implementing new technologies include Cloud Computing, Big Data and Analytics, Mobility and Telematics, and Cyber Security faster than in prior years.

Higher customer expectations and

new buying behavior Growing regulatory and risk concerns

Blurring industry lines with new forms

of competition

Heightening demand for increased

profitability


Cloud Computing

Business Challenges Are Driving IT to the Cloud-Empowered Enterprise utilizing an Agility Platform for quicker Re-Host and Convert

Due to cost reductions in IT, the outsourcing of capabilities and a push for more efficiency and agility, cloud is being used as a means to essentially replicate or replace the data center.

Predicts 2013: Cloud Computing Becomes an Integral Part of IT, Gartner

By 2015 more than 50% of enterprise applications will be transformed to cloud and about 60% of their infrastructure will be cloud based.

US Deal Making Survey, IDC

Hybrid clouds growth accelerates due to increasing demand for agility and scalability; growth in the workloads with shorter life; and improved interoperability.

Get Past the Confusion Surrounding Hybrid Cloud Computing, Gartner

Nearly half of Gartner clients plan to have hybrid cloud solutions in place by 2015

Predicts 2013: Cloud Computing Becomes an Integral Part of IT, Gartner


Cloud Computing

Cloud Security Services provide endpoint protection, vulnerability assessments, and security incident and event monitoring and reporting

Cloud Anti-Malware

Virtual Host Intrusion Prevention

Virtual Firewall

Virtual File Identity Monitoring

Cloud Vulnerability Management Assessment

Cloud Security Incident and Event Monitoring



Blurring industry lines with new

forms of competition

Heightening demand for increased

profitability

Higher customer expectations and

new buying behavior

Growing regulatory and risk concerns

Global Business Drivers Are Forcing Organizations to Operate and Compete in New Ways



Automotive Finance Logistics

Aftermarket Parts and Service Telematics

• Fraud detection and prevention

• Customer churn • Climate threat analysis

• Real-time route optimization

• Strategic transport network planning

• Return and/or customer service fraud

• Loss prevention • Traceability compliance

• Driver analysis • Customer Retention • Credit risk for large

purchases

• Real-time compliance position

• Warranty claims fraud • Manufacture Attributes

Manufacturing

Automotive Insurance • UBI • Loss Prevention • Vehicle Tracking and

Recovery

Across Industries, Clients See the Possibilities of Analytics to change the Automotive value chain …



Complexity

Diagnostic Analytics Why did it happen? • Analysis —

OLAP and Visualization Tools

Descriptive Analytics II What’s happening now? • Monitoring —

Dashboards and Scorecards

Predictive Analytics What might happen? • Predictive

Analysis — Big Data

Prescriptive Analytics How can we make it happen? • Recommendations,

Risk Avoidance

Bus

ines

s Va

lue

Operations Triggers High Impact Low Impact

Process Improvement via Applied Intelligence

Descriptive Analytics I What happened? • Reporting

— Query, Reporting, and Search Tools

And the Benefits of Moving Up the Analytics Maturity Curve …



• Data complexity • Robust and scalable service • Speed of stand-up

1. Integrating insights into their business processes

2. Applying the right data science

• Skills shortage • Skills retention

4. Identifying and managing big data skills

3. Integrating and operating a big data and analytics environment with existing assets

… But They Consistently Struggle with the Same Four Challenges



Human Capital

Financial Forecasting

Executives Management Analysts

Consumers Dashboards

Analytics Tools & Services

Reports Queries

REAL-TIME

BATCH AD HOC

Repeatability MACHINE-TO-

MACHINE

Transactional Systems

Operational Data Stores

WEB LOGS R&D DATA

DIGITAL CONTENT SOCIAL MEDIA

FILES

Unstructured VARIETY OF DATA

SOURCES

VARIETY OF TOOLS &

PLATFORMS

SECURITY CONCERNS

VARIETY OF INSIGHT

CONSUMERS

VARIETY OF USE CASES

Data All Over the Business Provides Governance and Dissemination Problems for Organizations …



Eliminate Data Complexity

Gain Access to Key Skills

Stay Ahead of the Curve

Provide integration solutions to connect and query data from business sources

Access to training, vendor product roadmaps, and a defined system lifecycle that ensures you don’t end up with legacy or end-of-life products over time

Leverage Analytics as a Service to allow your talent to focus on the business application versus platform gymnastics

Achieve Scale and Speed

Benefit from industry best practices (visualization expertise, data modeling), proven scale, and repeatable operating principles

… Overcoming These Challenges Requires a New Approach



Flexible Deployment Options Public

Cloud

Virtual Private Cloud

Dedicated Cluster

Enterprise Private Cloud

Real-Time

Integrated Analytics Software as a

Service Leverage

independent vendor partnerships to

remove the need to procure, manage,

and operate software

Analytics as a Service

Batch Ad Hoc

Technology Flexibility Any Cloud

Legacy & Next Gen

R, SAS, SPSS, Python, Java, & more

Industry-Leading Data Science Expertise On demand access to world class data

scientists and engineers, reporting

and visualization specialists, industry

consultants and domain experts

Global Hub & Spoke Network

Regional off-site & on-site expertise, as well as rapid-delivery center of excellence

and offshore hub

InsightLab Data Science & Visualization

Services Analytics Platform

Analytics as a Service - Pay-as-you-go subscription for comprehensive analytics tools and services



Flexible Deployment Options

Public Cloud

Virtual Private Cloud

Dedicated Cluster

Enterprise Private Cloud

CSC Big Data Platform as a Service

Real-Time

Analytics as a Service

Batch Ad Hoc

Analytics Platform

InsightLab Data Science & Visualization

Services

Analytic Insights

Data Platform Innovation

Big Data Strategy

Business Process Transformation

Analytics Operating Model Transformation

Enterprise Intelligence

Strategy

Information Governance &

Strategy

Next Gen Architecture

Engage

Discover

Plan

Embed

Data Migration Factory: Data Integration & Migration Services

EDW, MDM, Information Mgmt, Analytic Appliance

Transformation

Busi

ness

In

telli

genc

e A

dvan

ced

Ana

lytic

s

Better Together


Big Data 1.0 (EDW/BI) Big Data 3.0 (Open Source)

Key Characteristics

• Relatively Small, Structured Data Sets

• Proprietary RDBMS • Internally Sourced / Small Teams • Reactive Reporting Mechanisms

• Introduction of Unstructured Data Sources

• New In-Memory Analytic Capabilities • “Data Scientists” Emerge • Ad-hoc Reporting Becoming

Pervasive

• Seamless Blend of Traditional Analytics and Big Data

• Heavily Open Sourced • Reporting Becomes Predictive &

Influences Business Process Change

• Enterprise Data Platform

CAGR Low – 8% Good – 23% Best – 58%

OI Potential Low – 3%+ Moderate – 15% Best – 30%

Skills/Talent Bulk of Talent Today Talent Investments Required High Demand Talent

Big Data 2.0 (Analytic Appliances)

Yet Challenges Remain… Determining Value

Security & Compliance

Skills & Capabilities 32% 30% 65%

The Market Is Here Today

Big Data is the most Rapidly Evolving Analytics Landscape


Mobility and Telematics

Then … … and Now


*Forrester Research: “BT Futures Report: Info workers will erase boundary between enterprise & consumer technologies,” Feb. 21, 2013 **Gartner Source: Press Release, Oct. 25, 2012, http://www.gartner.com/newsroom/id/2213115

*** http://www.computing.co.uk/ctg/news/2321750/more-than-80-per-cent-of-employees-use-non-approved-saas-apps-report

52% of information workers across 17 countries report using three or more devices for work*

52%

80% of employees admit to using non-approved software-as-a-service (SaaS) applications in their jobs***

80%


90% of enterprises will have two or more mobile operating systems to support in 2017**

90%

Who Cares About Mobility?


Smart Innovation

Everyday life assets become digital: Watches, TVs, Cars, Glasses, Tables,

anything ...

People, devices, apps & services become socialized (which means

linked to build new networks, collaboration)

All communication & interaction is driven by cloud-services &

backends

Workers become mobile, need access to data & processes

anywhere, at any time

Change Transformation

Enterprises need advice & support to face & manage technology

transformation

A significant change in terms of technology & innovation has to be

managed


What Can Mobility Do for You?



Companies need to source secure mobile apps that bring enterprise system functionality to multiple devices/os

Companies need to design new innovative services that leverage unique mobile capabilities Need to focus on the front end Business consulting capabilities User experience design (ad agencies) Client industry knowledge

Companies need to upgrade their IT infrastructure to meet the needs of mobile clients and employees

Companies need to bring to market new mobile apps faster than competition at a competitive cost

Brings the benefit of cloud flexibility and elasticity to mobiles users

Accommodate new mobile needs such as mobile applications management and BYOD support

Invest in pre-built solutions that combine technology and business domain expertise

Create and maintain unique IP that differentiates CSC

Offer a variety of commercial models starting with freemium, paid for options to consumption models against the back end data

Business and Operating Models

Time-to-Market and Cost-Effectiveness

Mobile Apps Lifecycle

Mobile-Friendly Infrastructure

Bring together app development and Cybersecurity expertise

Full lifecycle support of state of the art mobile applications on a global scale

Mobility Considerations when developing Mobil Applications



Ignition Workshop

Use Case Assessment

Workshop

Mobile (& Digital) Strategy

Build & Grow Mobility CoE

Mobility Foundation Infrastructure & Architecture

BYOx Strategy

Solution Development

BAU

~ 4 to 6 weeks Handov

er Test

< 2 weeks

Development Sprint

Sprint

Rapid

Prototyping

Scoping

Ideation &

Evaluation Sp

rint

max 1 Sprint / week

Kick off the journey...

... to define your strategy and set the scene... ... for massive business improvements by purposeful mobile solutions!

Identify & Evaluate Mobile Use Cases

~ 3 to 6 months ~ 2+ months per solution

Enterprise AppStore

Typical Mobility Deliver Model


Cybersecurity ranked as top technology initiative in 2015

Investing heavily in cybersecurity

Cybersecurity is a strategic asset

Need to improve ability to meet regulations

Heightened security a critical or high-priority issue

#1

71%

51%

67%

82%

86%

Cybersecurity in a Mobil / Telematic Environment

When focused on Automotive the percentage goes up to 86%

CSC’s Global CIO Survey: 2014 – 2015 Cybersecurity: Critical Issue for IT Organizations



• Increased scrutiny and responsibility following high-profile breaches

• New regulatory demands to better protect data and critical infrastructure

• Risks have risen to boardroom agendas

• Increasing proliferation of malware • More sophisticated attacks by criminal

and state-sponsored groups

• Security processes and tools inconsistent across global operations

• Difficulty in retaining skilled security resources

• Focus is on security metrics, little global knowledge of risk posture

OPERATIONS

ADVANCED THREATS

RISK AND COMPLIANCE

NEXT-GEN TECHNOLOGIES

• Increasing adoption of cloud and Infrastructure as a Service

• New challenges of managing both traditional and next-gen assets

• Growing risk exposure as endpoints increase

Cybersecurity Challenges and Opportunities


Connected Cars are here today, Telematics evolved in a Mechanical Design environment, Not architected for Cybersecurity




Hello?

101 ways to say “Hello” to car electronic…



CAN BUS

ECUs

Wireless

Hello?

Bluetooth

Smartphone

USB Stick

OBD2 Mechatronic

Laptop

Infotainment ECU

… Can result in Hacking the Connected Car: Lack of Security Knowledge



When assessing the effect of cybercrime, it’s necessary to evaluate a series of factors:

• The loss of intellectual property and sensitive

data. • Opportunity costs, including service and

employment disruptions. • Damage to the brand image and company

reputation. • Penalties and compensatory payments to

customers (for inconvenience or consequential loss), or contractual compensation (for delays, etc.)

• Cost of countermeasures and insurance. • Cost of mitigation strategies and recovery from

cyber attacks. • The loss of trade and competitiveness. • Distortion of trade. • Job loss.

The impact of Cyber Crime



Automotive Security Threat Motives


“You call it internet of things; I call it internet of threats,” ---- Eugene Kaspersky

Areas to Assess: 1) Design, Planning and Manufacturing - Telematic Design and incorporation - OEM Standards and Assurance - Manufacturing safeguards mitigating theft and intrusion 2) Distribution and Retail - Third-party value-adds or regional requirements 3) Ownership Period and Aftermarket - Third-party value-adds - Physical or remote access (Wireless, Wifi, GPS, etc) 4) After Life and Disposal - Re-cycled parts and standards

Mitigation Priorities based on Impacts to:

Consumer Market

Data Protection and Limitations Feasibility

Short term value Long term necessity

Evaluate Vulnerability vs Mitigation priorities

Improving security of the telematic infrastructure



Directives on the security of Business

Core Policies & Mandatory Security

Requirements

Protocols / Standards / Guidelines

Service or Area specific security

policies & processes

Establishing a Security Policy Framework & risk management of mitigating activities based on Safety & Security Standards According Compliance

Source: http://www.nist.gov/cyberframework/upload/cybersecurity-framework-021214.pdf

Improving security of the telematic infrastructure



Industry Relevant Company Solutions

Infrastructure & IaaS

Platform & PaaS

Applications & SaaS

Business Process & BPaaS

CLASSICAL IT NEXT GEN ITAAS PRO SERVICES

Planning

Development

Integration

Transformation & Transition

Operation & Management

Continuous Delivery

New SMACS Based Applications

“Cloudified” Classical Applications

Industry Software as a Service

Enterprise Software as a Service

Web / N-Tier

Client-Server

Mainframe / Midrange

Licensed COTS

Middleware / SOA

IT Service Management

Database (OLTP/OLAP)

Social & Mobile

Analytics & Big Data

Cloud Orchestration

Cybersecurity

DevOps

ITaaS Support Systems

Compute

Storage

Network

Data Center

End User Support

Web Scale Commodity IaaS

Transactional Converged IaaS

Software Defined Network

Public / Private / Hybrid IaaS

Workplace & Smart Devices

Business Process as a Service Business Process Outsourcing

TO SUMMARIZE; TO REMAIN COMPETITIVE THE CAPABILITIES, PRODUCTS AND SERVICES YOUR COMPANY NEEDS TO SUPPORT TO ADDRESS NEW CHALLENGES HAS REQUIRED A SHIFT IN THINKING TO LOOK AT YOUR CURRENT BUSINESS SYSTEMS WITH AN “OUTSIDE IN” PROSPECTIVE ENABLED BY SOCIAL MEDIA, MOBILITY AND TELEMATICS, BIG DATA AND ANALYTICS, WITHIN CLOUD COMPUTING

future of it in the organization and the vehicle · business systems with disruptive technologies...

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