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CREATE | CRT116214 | November 2019

Future of HR 2020: Which path are you taking? Four interconnected focus areas of pathfinding HR organisations

Pathfinding (adj.): finding a new course or way, especially through or into unexplored areas.

Shaping workforce insights

40% of respondents identify enhancinganalytics capabilities as among

the top three reasons for their organisations’ investment in HR technology

35% of pathfinding HR organisations plan to experiment with AI within 2-3 yrs

46% of pathfinding HR functions ranked data scientist within their top three roles to invest in within the next 2 –3 years

Shaping the workforce for the future Over

1/2 of HR Execs To manage impact of AI of pathfinding HR agree that onthe workforce, at least organisations agree

preparing the 3 in 5 HR Executives are 3/4 that HR needs to workforce for AI will be prioritising upskilling; actively challenge the future their biggest challenge 3 in 4 for pathfinding HR workforce composition

(who to buy, build, borrow, bot)

Shaping the employee experience (EX) Almost

1/2 of pathfinding HR organisations identify Pathfinding HR were design thinking as a top ranking skill more likely to required by the HR function to add ‘strongly agree’ 95%of

respondents are

value to their organisations.

This capability is 3X that EX is a prioritising EX used in the context of experience design efforts strategic priority for the as a focus area to address the ‘moments that matter’ to entire organisation different types of workers

Shaping apurpose-led culture

61%Pathfinding HR were

more likely to ‘strongly of 71%6X of pathfinding agree’ that they have

respondents are in the HR strongly agree that HR a strategy to maintainprocess of aligning their is playing a vital role inthe right culture for theirorganisation's culture establishing the rightorganisation and 5x more with their organisation's organisational culturelikely to have dedicated purpose culture roles within HR

About this KPMG survey: The data published in this report is based on a survey of 1,362 HR executives from 55 countries across 31 industries. The survey was conducted between June and August 2019.