Corporate Profile

01 Introduction ................................................. 02

02 Our Mission ................................................. 06

03 Furnware Dorset Foundations ................... 08

04 Timeline ........................................................ 10

05 Worldwide Collaboration ............................ 12

06 At Your Service ............................................. 14

07 Service & Support ....................................... 18

08 My Trade Resources ....................................22

09 Commitment To Our World .........................24

10 Our Brands....................................................26

We work with soulful architects and inspiring interior designers on residential, development and commercial projects.

We also deliver a large collection of components to cabinetmakers, joiners, furniture manufacturers and shop fitters.

Furnware Dorset Collection

The collection encompasses a diverse

and evolving range, with new releases

added each season:

Designercabinethandles

Softclosedrawersystems

Innovativedoorsystemsandhinges

Practicalkitchenstoragesolutions,

wastesystemsandsinkware

ItalianLEDcabinetlighting

Connectingsystemsandfasteners

Toolsandmore

At Furnware Dorset, our cabinetry, kitchen and furniture products are designed around human form, movement and needs, to create truly organic living spaces perfect for everyday.

01 | Introduction

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Our range of intuitive and innovative products are second to none when it comes to making the most of your living space and enhancing your everyday experience.

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It is our mission to multiply the accomplishments and assets of two Australian companies, to better serve our friends in the local kitchen, furniture and cabinetmaking industries. As a larger team with improved access to resources, we are unified in our dedication to optimise space and maximise living.

02 | Our Mission

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AsFurnwareDorsetwehavegreatershared

resources,afasterdeliverytimeframe,alarger

customersupportteam,greaterstockcarrying

ability,andmorehandsondeck.Weare

alsobetterpositionedtoimplementmore

environmentallysustainablepractices,which

isabigrewardasweareabletofeelgood

aboutourcompanyandourcollectiveimpact

onthecountry.

Wedloveforyoutobeapartofournewstory

asFurnwareDorset,sopleaseletusknow

howyouenvisageusworkingtogetherwith

you.Manyofourcustomershavebeenworking

withusfordecades,butifyourejustgettingto

knowus,heresabitofhistory...

Until 2014, Furnware and Dorset were separate entities sharing a common story. Both Australianowned, familyrun businesses sharing similar values, many of us were friends already. It made sense to combine forces.

03 | Furnware Dorset Foundations

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04 | Timeline

September 2011Furnware releases 1000 page fully priced catalogue

December 2011Furnware relocates distribution to 5500sqm Prestons site after operating out of 5 warehouses in Heathcote

September 2012Furnware launches updated website

November 2010Dorset releases a 750 page full colour product guide

March 2012Dorset increases its warehouse capacity by 65%

August 2013Dorset releases an online ordering system

September 2014

Furnware Dorset combine!

April 1993Furnware registers company name. Operating from 150sqm warehouse

December 1998Furnware moves into new 350sqm premises

January 2006Furnware releases its first 300 page bound catalogue

July 2008Furnware releases its second bound catalogue

January 2001Furnware releases first colour catalogue

December 2003Furnware given the distributorship for Harn

January 2004Furnware relocates to 600sqm premises in Heathcote

May 1996Dorset registers company name working from a 25sqm warehouse

May 1999Second printed catalogue release

May 2006Dorset releases its first 272 page full colour product guide

February 2003Third printed catalogue released

June 2003Dorset moves to a 1000sqm premises

December 2003Dorset given the distributorship for Harn

August 1996First black & white product guide released

September 1997Dorset moves to a 200sqm premises

October 1993Furnware releases first catalogue

November 1997Furnware begins importing product

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05 | Worldwide Collaboration

We love travelling the globe to find the best ideas, product evolution and technologies the world has to offer. We also really enjoy working with our network of local Australian suppliers!

Currentlycollaboratingwithpartnersin

over15countries,wehavetheabilityto

offercompetitivepricing,greatqualityand

innovativeconcepts.Eachtimewesourcea

newinternationalproduct,yougetaccessto

anothergreatideatoofferyourclients.

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06 | At Your Service

FurnwareDorsetstaffdeliveranexperience

youwontsoonforget.Whetheryoureasking

questionsfacetoface,orplacingordersover

thephone,ourcustomerrepresentativeswill

personallytakeownershipofyourneedsand

dowhattheycantoensureyoursuccess.

Weve always believed in striving for outstanding customer support. By investing in our staff, we take care to ensure quality people back our quality products. And since the start of 2014, there are now twice as many of them!

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From the minute we receive your order, you can be sure our service team is working to get your products to you swiftly.

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07 | Service & Support

Speedy Delivery Network

Withdistributioncentresinboth New South Wales and Victoria, we arereadytodelivertothenation!Our customdesigned 5500sqm automated warehouse in Western SydneyisstrategicallypositionedwheretheM5meetstheM7,tohaveyourorderonitswayinnotime.

TheVictoriandistributioncentrealso features an automated managementsystem,operatinginharmonywiththeNSWwarehouse.Wevebuiltalogisticsnetworktoachievenationwidedeliveryandsupportcoverageforall.

Fast Online Ordering

Whenyoureoutandabout,youcan still access all product ranges, images andtechnicaldetailsonourwebsite. Accuratesearchtoolsassistyouinfindingtheexactproductsyouneedwhenyoureworkingonsite.Yourtradelogintakesyoutoyourpersonalaccountandcurrent pricing information.

Ordering is fast and simple through the tradeportal,withsamedaydespatchifyouorderaninstockproductbefore11:00am.

Simplyvisitwww.furnwaredorset.com.au

Ifyouhaveaquery,arelookingformatchingitemsorevenjustneedsomedesigninspiration,feelfreetocallus!Manymindsmakelightwork.

TechnicalServiceHotline:1300 123 700

Had a change of heart?

Ifyouchangeyourmindaboutanordernoworries!Simplycontactus at info@furnwaredorset.com.au forarefundofyourorder.Ofcourse,wedexpectthegoodstostillbe,well,good.Thatmeansunopened,unused, not worn or damaged, and in originalpackagingwithallaccessoriesincluded.

Yourcustomerserviceadvisorwilladviseyouregardingthereturnmethod.Youarewelcometoarefundminusanydelivery/postagecharges,howeverarestockingfeeof10%ofitemvalueor$7.50(thegreaterof)mayapply.Thiswillbeprocessedinside5workingdaysfromreceiptofgoods.

Tech Support

Continuous Improvement

Product Range

Our dedicated research and developmentteamareforevercreatingand sourcing inspiring new products sowecankeepdeliveringtheverybestcabinethardwaretoourcustomers.

Systems & Efficiency

Weliketoplaysmarter,notharder. Ifwefindabetterway,weimplement itcompanywide,soyougetyourproduct faster.

Knowledge Growth

Asastaffbody,weliketobeuptospeed on the newest product developmentstoputusinthebestposition to assist and support our customers with their enquiries. For this reason,weinvestalotoftimeintraininganddevelopment.

Bettering Ourselves

AtFurnwareDorset,wehaveacompanywidecultureofaccountabilityandpersonalimprovementinwhicheveryoneparticipates.Ifyouwouldliketosuggestanimprovementarea,wegratefullyinviteyourfeedback.

Something not quite right?

IfforsomeunusualreasononeofyourFurnwareDorsetproductsisfoundtobefaulty,pleaseletusknowstraightawaysowecangetanewoneouttoyouquicksmart.Dependingonthewarranty,youmaypreferacreditorarefund.Allyouneedtodoiscontact the team at info@furnwaredorset.com.au or phone 1300 123 700 for a fast solution and collection of the original goods.

Refunds & Returns

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Catalogues & Brochures

Contactusforyourcomprehensive,priced productcatalogue.Regularlyupdated,thecatalogue shows the current product range in full,richcolour.Linedrawings,images,technicaldetails and product descriptions all paint a pictureofwhattheproductscandoforyourproject.Stylishretailorpointofsalebrochurescanbeorderedtopassontoyourcustomers, asatooltoassistinthedecisionmaking process.Thesebrochuresarenotpriced.

Ifyouwouldliketoorderthecurrenttrade orretailcataloguelibrary,pleaseemail info@furnwaredorset.com.au

or phone 1300 123 700

Showrooms

FurnwareDorsetallowstheenduserto

experienceourcabinetrycollectionsbycreating

warm,realisticsettingsinkitchenshowrooms

acrossthecountry.Asourproductsare

designed around the form and function of the

humanbodyanditseverydaymovements,we

findkitchenshowroomsettingstobemost

helpful to the user in experiencing the feeling of

theproducts.Ouruniqueproductrangemustbe

experiencedtobetrulyappreciated.

Product Displays

Professionallystyledproductdisplaysare

availableforinclusioninyourshowroomor

offices.Retailbrochuressupportthesedisplays

andcanbeorderedfreeofcharge.Simply

contact info@furnwaredorset.com.au

or phone 1300 123 700

Cabinet Handles

Ifyourcustomershaveatasteforthefine

details,ourstunninghandledisplayboards

offerabanquetofunique,stylishchoices.

Fromtraditionaltocontemporaryand

everythinginbetween,yourclientswill

justlovebeingspoiltforchoice.

08 | My Trade Resources

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As a large company, we acknowledge that we have a large environmental and community impact, so we chose to make it a positive one! This means making plans to adopt and invest in more sustainable practices, educating staff on leading mindful and compassionate lives, and seeking technologies to reduce any negative environmental impacts.

Heres a sample of the kinds of actions

we take to make this happen:

Mindfulselectionofmanufacturingresources

and practices, including selecting products

fromsustainablesources

Comprehensiverecyclingstrategyforall

cardboardandplasticpackingmaterials

Promotingthereduction,reuseandrecycling

of all waste matter related to our products

09 | Commitment To Our World

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10 | Our Brands

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Contact The Team

Phone: 1300 123 700

Fax: 1300 123 750

Email: info@furnwaredorset.com.au

Web: www.furnwaredorset.com.au

Area Offices

NSW, ACT, QLD, NT & WA

Office: 18 Burns Road, Heathcote NSW 2233

Distribution Centre: 15 Jessica Place, Prestons NSW 2170

(PO Box 250, Engadine NSW 2233)

VIC, SA & TAS

Office & Distribution Centre:

143 Allingham St, Golden Square VIC 3555

(PO Box 2290, Bendigo MC, VIC 3554)