FUNCTIONAL AREAS OF BUSINESS

Office Administration

Grade 11

SPECIFIC OBJECTIVES

At the end of the lesson students should be able to:

WHAT ARE FUNCTIONAL AREAS?

Functional area is a person, area or department which carries out a particular business function, for example, finance, sales or customer service.

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ORGANIZATIONAL CONSIDERATIONS

Efficiency“Doing things right”

Getting the most output for the least inputs An input output-concept: getting the most output or results from the inputs (time, labor, material) used to achieve them.

Effectiveness“Doing the right things”

Choosing the right objectives in order to attain organizational goals.

Ensure that all important business activities are carried out efficiently. Specific areas will be responsibility for supporting specific types of aims and objectives

THE IMPORTANCE OF FUNCTIONAL AREAS

. sales and marketing will be involved in achieving targets linked to developing new markets or increasing sales

human resources will be involved in arranging staff training activities

and supporting the continuous professional development of all staff

finance will be expected to monitor and support aims and objectives linked to keeping costs low to improve profitability

production will be set targets relating to quality or meeting planned production schedules.

5 FUNCTIONAL AREAS

THE ACCOUNTS DEPARTMENT

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FUNCTIONS OF THE ACCOUNTS DEPARTMENT

THE SALES DEPARTMENT

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FUNCTIONS OF THE SALES DEPARTMENT

THE MARKETING DEPARTMENT

.Marketing was famouslydescribed as ‘looking atthe business through thecustomer’s eyes’.

FUNCTIONS OF THE MARKETING DEPARTMENT

THE HUMAN RESOURCE DEPARTMENT

. Human resources used to be called personnel and you may still see this term used in some companies.

FUNCTIONS OF HUMAN RESOURCE DEPARTMENT

THE PRODUCTION DEPARTMENT

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Many businessesbuy goods online. This speeds up the buying process and means thereis less need to keep large stocks on the premises.

FUNCTIONS OF PRODUCTION

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POP QUIZ

REFERENCES

Arrends, R. (2009). Learning To Teach. New York: McGraw Hill

Cooper, R. (2010). Those Who Can, Teach. 12th Edition. Maryland: Wandsworth Cengage

Learning.

Santrock, J.W. (2004). Educational Psychology. 2nd Edition. New York : McGraw Hill.

Williams. P. (1998). Principles of Business for CXC. 3rd

Edition. Kingston: Mona Graphic Printers.