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University of DhakaDepartment of MIS

Internship ReportOn

“FORIGEN EXCHANGE DEPARTENT OF

PRIE !AN" #TD$%

&'()itte* (y+

MD. ROBAL SHARIFID: 04-037Department of MIS

&'()itte* to+

MD. RAKIBUL HOQU Assistant Professor! Department of MIS

Date of &'()ission+ Mar"# 0$! $0%3

% & ' a ( e


2/64

#ETTER OF &U!I&&ION

Mar"# )! $0%3

M*. Ra+,/ Hoe

Assistant Professor!Department of MIS Un,1er2,t of D#a+a

Se"t: &'()ission of Internship Report of Pri)e !ank #i)ite*$

Dear S,r!It ,2 m p/ea2re to 2m,t m Intern2#,p Report on “Forei,n E-.han,e Depart)ent

Of Pri)e !ank #t*$% a2 a re,rement of Intern2#,p "or2e. I tr,e* m e2t to (at#er

re/e1ant ,nformat,on for "on2tr"t,n( a "omp/ete report a2 ot/,ne*. 5#e preparat,on2

of t#,2 report ena/e me to a (reat e6tent to "omp/ete m t#eoret,"a/ +no/e*(e ,t#

pra"t,"a/ ana/2,2. I o/* /,+e to e6pre22 m profon* (rat,t*e for or +,n* an*

"on2",o2 (,*an"e ,n prepar,n( m report ,n t#e (,1,n( t,me.

5#an+ o 1er m"# for or #eart,e2t "o-operat,on.

8or2 2,n"ere/!

/*$ Ro(a0 &harif1

BBA %9t#Bat"#!

ID O-04-037!

Department of MIS!

Un,1er2,t of D#a+a

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3/64

AC"NO2#EDEGEENT

F,r2t of a// I o/* /,+e to e6pre22 m (rat,t*e to omn,potent an* a/m,(#t A//a#!

#o2e ,n1,2,/e (,*an"e #e/pe* me to "omp/ete t#,2 report. A/t#o(#! t,me a2 1er

/,m,te* for (ett,n( t#e 2ff,",ent +no/e*(e aot a// of an+,n( 2er1,"e! t t#e 2#ort

e6per,en"e t#at I (at#ere* a2 an ,nternee! ,n 'r,me Ban+ L,m,te* on Hea* Off,"e an

a22et for a// t#e t,me to "ome ,n m /,fe. I ta+e t#e opportn,t to e6pre22 m *eep

2en2e of (rat,t*e of m re1eren* 2per1,2or! M*. Ra+,/ Hoe;Assistant

Professor! Department of MIS! Un,1er2,t of D#a+a< for #,2 ,n1a/a/e 2((e2t,on2

an* (,*an"e *r,n( t#e 2t* per,o* t#at #a2 (reat/ ,n2p,re* me ,n prepar,n( t#,2

report 2""e22f//.

I am #,(#/ t#an+f/ to a// of t#e emp/oee2 of 'r,me Ban+ L,m,te*! Hea* Off,"e for

t#e,r 2pport t#at #e/pe* me to prepare t#,2 report. A// of t#em are 1er fran+ an*

#e/pf/ e6"ept,on. I "o/*n=t t#,n+ a 2,n(/e moment t#at I am a 2t*ent of ,nternee ,n

t#at an+ t#e #e/p me a2 #,2 emp/oee. Be2,*e2 I #a1e 2pe",a/ appre",at,on toar*2

fo//o,n( re2or"e per2on for #e/p,n( me:

*$ A(*'0 3'**'s ! >,"e 're2,*ent.

A00 )e)(ers of CFRC Depart)ent$

F,na//! I ant to e6pre22 m *eep (rat,t*e to m parent2 an* ot#er fam,/ memer2

an* a/2o rememer m fr,en*2 #o2e enormo2 #e/p2 a22,2t me to "omp/ete m

report.

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4/64

Declaration

I! t#e n*er2,(ne*! at#or of t#,2 report! *o #ere 2o/emn/ *e"/are t#at t#e or+

pre2ente* ,n t#,2 ,ntern2#,p report ,2 an or,(,na/ or+ *one me n*er t#e

2per1,2,on of A2,2# 5a/+*er! A22,2tant 'rofe22or! Department of Mana(ement

Informat,on S2tem2! Fa"/t of B2,ne22 St*,e2! Un,1er2,t of D#a+a.

o part of t#,2 #a2 een pre1,o2/ 2m,tte* to an ot#er

n,1er2,t?"o//e(e?or(an,@at,on?for an a"a*em," "ert,f,"ate?*e(ree?*,p/oma.

5#e or+ I #a1e pre2ente* *oe2 not rea"# an e6,2t,n( "opr,(#t! no port,on of t#,2

report ,2 "opr,(#te* an* no port,on of t#,2 report ,2 "op,e* from an or+ *one

ear/,er for a *e(ree or ot#er,2e.

I frt#er n*erta+e to ,n*emn,f t#e *epartment a(a,n2t an /o22 or *ama(e ar,2,n(

from rea"# of t#e fore(o,n( o/,(at,on.

_________________________

*$ Ro(a0 &harif

I*: 04-037

4t# at"#

Department of Mana(ement ,nformat,on S2tem2

Un,1er2,t of D#a+a

4 & ' a ( e


5/64

Certifi.ate

5#,2 ,2 to "ert,f t#at t#e 'roe"t Report on entra/ Fore,(n Rem,ttan"e enter

;FR< on 'r,me Ban+ L,m,te* #a2 een 2m,tte* for t#e aar* of t#e *e(ree of

Ba"#e/or of B2,ne22 A*m,n,2trat,on ;BBA

re"o(n,t,on efore. He #a2 "omp/ete* t#e report #,m2e/f. I ,2# #,m 1er 2""e22

,n e1er 2tep of /,fe.

He ,2 perm,tte* to 2m,t t#e 'roe"t Report.

_________________________

MD. RAKIBUL HOQUAssistant Professor

Depart)ent of ana,e)ent Infor)ation &yste)s /I&1

Fa.'0ty of !'siness &t'*ies

University of Dhaka

9 & ' a ( e


6/64

EXECUTI4E &UAR5

Ban+2 an* ot#er f,nan",a/ ,n2t,tt,on2 p/a a 1,ta/ ro/e ,n fore"a2t,n( t#e e"onom," an*

2o",a/ "on*,t,on of a "ontr. Ban+2 ,n Ban(/a*e2# no "on2t,tte2 t#e "ore of t#e"ontr=2 or(an,@e* f,nan",a/ 22tem. 'r,me Ban+ L,m,te* #,"# ,2 a renone* an+ ,n Ban(/a*e2# a2 "reate* an* "ommen"ement of 2,ne22 2tarte* on %7t# Apr,/%))9. 5#,2 an+ p/a2 a 2,(n,f,"ant ,mpa"t on t#e (rot# of t#e e"onom of t#,2"ontr.Fore,(n Rem,ttan"e ,2 one 1er ,mportant for t#e ref/e"t,on2 of t#e 2""e22,on toar*

pro(re22 an* e6pan2,on for an 2er1,"e ,n2t,tt,on. 6"e//en"e Fore,(n Rem,ttan"e#e/p2 an or(an,@at,on to ,/* a (oo* po2,t,on ,n t#e mar+et an* reta,n more"2tomer2. 'BL Hea* Off,"e #a2 a *epartment #,"# ,2 "on*"te* 1ar,o2 tpe2 of ,nar* rem,ttan"e an* fore,(n rem,ttan"e 2er1,"e2.Cenera/ an+,n( *epartment pro1,*e2 2er1,"e to t#e "2tomer2 *o,n( t#ee/ementar ta2+2 of t#e an+. 5#e2e e/ementar ta2+2 ,n"/*e a""ont open,n(!

pro1,*,n( ma2ter "re*,t "ar*! ,nternet an+,n(! offer,n( *,fferent tpe2 of 2"#eme2 tot#e "2tomer2! *,fferent tpe2 of ,//2 an* fee2 "o//e"t,on et". Fore,(n 6"#an(e*epartment a/2o p/a 1,ta/ ro/e pro1,*,n( 2er1,"e to t#e "2tomer2. 5#,2 *epartment#a2 t#ree 2e"t,on2. 5#e2e are: 6port 2e"t,on! Import 2e"t,on an* Fore,(n Rem,ttan"e2e"t,on. A// t#e2e t#ree 2e"t,on2 Fore,(n 6"#an(e *epartment pro1,*e2 2er1,"e2 to ,t2"2tomer2. 5#e ro/e of t#e Ban+2 ,n f,nan",n( Internat,ona/ 5ra*e! e2pe",a// ,n Letter of "re*,t operat,on2 ,2 1er "r",a/. Fore,(n 6"#an(e Department *ea/2 ,t#,nternat,ona/ tra*e. It fa",/,tate2 ,nternat,ona/ tra*e t#ro(# ,t2 1ar,o2 mo*e2 of 2er1,"e2 /,+e ,mport! e6port an* rem,ttan"e. It r,*(e2 eteen ,mporter2 an*

e6porter2. 5o e6pan* t#e ran(e of fore,(n e6"#an(e 2,ne22 an* to re*"e t#e r,2+!t#e ran"# "an t#,n+ aot e,n( *,1er2,f,e* ,n t#e,r fore,(n e6"#an(e 2,ne22. omatter #ate1er t#e "#a//en(e2 are ,n t#e area of Fore,(n 5ra*e! 'r,me Ban+ Lt*. ,2f// e,ppe* to fa"e an o2ta"/e. For t#e /a2t f,1e ear2 t#e #a1e #o/* t#e nmer one po2,t,on ,n t#e Ban(/a*e2# Ban+2 AML 2 rat,n( an* #ope2 to e on top t#,2‟ear a2 e//. re*,t Department of 'BL 2er1e2 "2tomer2 pro1,*,n( t#em *,fferenttpe2 of "re*,t fa",/,t,e2 a""or*,n( to "2tomer2 nee*. 'BL *o t#e,r e2t to rema,n2p,r,te* an* a/2o t#e are "omm,tte* to "ont,no2/ re1,e,n( ot# t#e,r /en*,n(

po/,",e2 an* rate2 to en2re t#at "2tomer2 (et t#e e2t *ea/2 from t#e an+. 5#ema,n/ offere* to tpe2 of /oan2 for 2er1,n( t#e,r "2tomer2. 5#e2e are: B2,ne22Loan 'er2ona/? Reta,/ Loan.

'r,me Ban+ L,m,te* ,2 operat,n( eff,",ent/ ,t# ,t2 e6,2t,n( pro*"t2 an* 2er1,"e2. It#a2 rema,ne* prof,ta/e from t#e e(,nn,n( of ,t2 operat,on ,n t#e "ommer",a/ an+,n(2e"tor. In 2er1,"e-or,ente* ,n*2tr! ,t ,2 1er *,ff,"/t to 2et a 2tan*ar* r/e to 2at,2ft#e "2tomer. Se1era/ fa"tor2 2#ape p t#e *e",2,on of ta+,n( t#e 2er1,"e from anor(an,@at,on. 5#e 2er1,"e2 #,"# t#e Ban+ pro1,*e2 to t#e,r "/,ent2 are 1er promptan* a/,t one "ompare to ot#er pr,1ate or fore,(n an+2. 5#e an+ ma*e 2at,2fa"tor

pro(re22 ,n a// area2 of 2,ne22 operat,on. So 'r,me Ban+ ,2 t#e an+! #,"# ,// (oon ,n t#e an+,n( 2e"tor of t#e or/* ,t# t#e,r 2/o(an EA !ank 6ith a *ifferen.eE.

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7/64

TA!#E OF CONTENT&

7 & ' a ( e

&eria0 No$ Parti.'0ars Pa,e

No$

A(stra.t 7

CHAPTER+ 87 INTRODUCTION 9:77

7$ 7 Rat,ona/ of t#e St* 7

7$; Oe"t,1e of t#e St* G

7$< Met#o*o/o( of Re2ear"# )-%%

7$= Or(an,@at,on of t#e Report

7$> L,m,tat,on of t#e St*

CHAPTER+ 8; COPAN5 PROFI#E 7


8/64

ABSTRACT

5#,2 report ,2 an ot"ome of t#e ,ntern2#,p pro(ram n*er t#e BBA pro(ram re,rement ,n

t#e 'r,me Ban+ L,m,te*. Dr,n( m ,ntern2#,p ,n t#e or(an,@at,on I #a1e (at#ere* *,fferent

,nformat,on #,"# a2 ne"e22ar for prepar,n( t#,2 report.

5#,2 report ,2 r,tten on t#e CFRC /Centra0 Forei,n Re)ittan.e Center1 on Pri)e

!ank #i)ite*.

In "#apter %! I #a1e ,ntro*"e* t#e top,"! a/on( ,t# t#e oe"t,1e of t#e report! #,"# a2

ma,n/ n*er2tan* #o to (a,n rea/ /,fe e6po2re ,n t#e an+,n( 2e"tor an* to (et a "/ear

,*ea aot Borroer=2 'er"ept,on. I #a1e a/2o ment,one* t#e met#o* fo//oe* to (at#er t#e

,nformat,on an* t#e 2or"e2 of *ata.

5#e "ompan prof,/e ,2 2tate* ,n t#e "#apter $. It ,n"/*e2 t#e a"+(ron* of t#e an+! ,t#

pr,n",p/e a"t,1,t,e2! mana(ement an* ran"#=2 #,erar"#! ran"# netor+! rat,o ana/2,2 of

t#e 'r,me Ban+ L,m,te* an* t#e,r "ompet,tor=2 AB Ban+ L,m,te*! SO5 ana/2,2 an* Loan

"a/"/ator of 'r,me Ban+ L,m,te*.

#apter 3 2tart2 ,t# f,n*,n(2 ,n *,fferent 2,tat,on2 aot Fore,(n Rem,ttan"e on 'r,me

Ban+ L,m,te*. In t#,2 "#apter a// t#e 2r1e e2t,on2 are (rap#,"a// pre2ente*.

#apter 4 *ra2 2mmar of t#,2 report. I #a1e ,n"/*e* m o2er1at,on! 2ome /oop #o/e2an* 'r,me Ban+ an* t#e effe"t2 of t#e2e. 5#en I #a1e tr,e* to *ra ot 2ome 2o/t,on to

t#o2e pro/em2 an* 2ome re"ommen*at,on.

F,na// "#apter 9 #a2 t#e ta/e2 an* (rap#2 an* ot#er ,nformat,on ,n t#e appen*,6 t#at m,(#t

e nee*e* for t#e etter n*er2tan*,n( of t#e report.

A orroer ,2 a per2on or ,n2t,tt,on #o #a2 een appro1e* to re"e,1e a /oan an* ,2 t#en

o/,(ate* to repa ,t an* an a**,t,ona/ fee2 a""or*,n( to t#e /oan term2. Fore,(n

Rem,ttan"e ,2 2o m"# ,mportant for an an+ e"a2e ,f t#e +no t#e per"ept,on /e1e/ of

t#e,r orroer2 t#en t#e "an *o a// t#e /oan a/e or+2 ea2,/. 5#at=2 # ,n t#,2 report I

#a1e tr,e* to e6p/a,n an* #,(#/,(#t t#,2 ,22e pre",2e/.

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) & ' a ( e

#earnin, O(Be.tives+

7$ Rationa0 of the &t'*y

;$ O(Be.tive of the &t'*y

$ #i)itation of the &t'*y

I N

T R O D O N

CHAPTER 87+INTRODUCTION


10/64

1.1 Rationa0 of the st'*y

Rem,ttan"e f/o2 to Ban(/a*e2# #a1e (ron rap,*/ o1er t#e /a2t ten ear2. A tota/ of 2ome 2e1en m,//,on Ban(/a*e2#,2 are e2t,mate* to e re2,*ent o1er2ea2. #,/e ,n,t,a//mo2t of t#e m,(rant /aor ent to t#e M,**/e a2t! ma,n/ to Sa*, Ara,a! t#ere #a2

een "on2,*era/e *,1er2,f,"at,on of *e2t,nat,on "ontr,e2 ,n more re"ent ear2. 5o*a!m,(rant2 are fon* ,n 2,(n,f,"ant "on"entrat,on a// o1er t#e Far a2t an* rope!,n"/*,n( Ma/a2,a! Sot# Korea an* apan an* ,n Cerman an* Ita/. Ot#er tra*,t,ona/ *e2t,nat,on2 ;USA an* UK< a/2o rema,n 1er ,mportant ot# a2 a 2or"e of rem,ttan"e an* a fa1ore* *e2t,nat,on. Rem,ttan"e2 p/a a "r",a/ ro/e ,n t#eBan(/a*e2# e"onom to*a. At t#e ma"ro /e1e/! ,t #a2 #e/pe* to ea2e or fore,(ne6"#an(e "on2tra,nt! 2ta,/,@,n( t#e e6"#an(e rate an* a//o,n( Ban(/a*e2# to ,mportm"# nee*e* ra mater,a/2! ,nterme*,ate (oo*2 an* "ap,ta/ e,pment. At t#e m,"ro

/e1e/! rem,ttan"e2 #a1e #a* a enef,",a/ ,mpa"t on #o2e#o/* "on2mpt,on! re*",n( po1ert an* "reat,n( o2. Retrne* m,(rant2 #a1e a/2o ro(#t ,t# t#em ne ,*ea2an* +no/e*(e! a/on( ,t# 2ee* "ap,ta/! often ma+,n( a 2,(n,f,"ant "ontr,t,on to t#e/o"a/ e"onom.

5#ere ,2 a (reat ,mpa"t of rem,ttan"e ,n or CD'. It p/a2 a "r",a/ ro/e ,n or e"onom. Or e"onom ,2 not too /ar(e an* ,t ,2 mo2t/ *epen* on t#e rem,ttan"e. 5#e1a/e of *o//ar rate ,n Ban(/a*e2# ,2 *epen*,n( on t#e rem,ttan"e f/o an* re2er1erat,o. A 1er /ar(e nmer of Ban(/a*e2#, re2,*en"e2 #a1e m,(rate* to aroa*! t#e2en* mone or fore,(n "rren" t#at nee*e* to ,nternat,ona/ 2,ne22 tran2a"t,on /,+e,mport of ne"e22ar t#,n(2. Rem,ttan"e a/2o p/a2 a 1,ta/ ro/e ,n t#e /o"a/ ,n1e2tment.

Rem,ttan"e a2,"a// "ome2 t#e Ban+ an* t#,2 an+ "an (,1e /oan to t#e,n1e2tor2 an* (o1ernment a2 e// a2.

A2 rem,ttan"e re"e,1er2 often #a1e a #,(#er propen2,t to on a an+ a""ont!rem,ttan"e2 promote a""e22 to f,nan",a/ 2er1,"e2 for t#e 2en*er an* re",p,ent! ane22ent,a/ a2pe"t of /e1era(,n( rem,ttan"e2 to promote e"onom," *e1e/opment.

5#e 2ta,/,t of rem,ttan"e f/o2 *e2p,te f,nan",a/ "r,2e2 an* e"onom," *ontrn2ma+e t#em a re/,a/e f,nan",a/ re2or"e for *e1e/op,n( "ontr,e2. A2 m,(rantrem,ttan"e2 are 2ent "m/at,1e/ o1er t#e ear2 an* not on/ ne m,(rant2!rem,ttan"e2 are a/e to e per2,2tent o1er t,me. At t#e 2tate /e1e/! "ontr,e2 ,t#*,1er2,f,e* m,(rat,on *e2t,nat,on2 are /,+e/ to #a1e more 22ta,na/e rem,ttan"ef/o2. From a ma"roe"onom," per2pe"t,1e! rem,ttan"e2 "an oo2t a((re(ate *eman*an* t#ere CD' a2 e// a2 2pr e"onom," (rot#. Hoe1er! 2ome re2ear"# ,n*,"ate2t#at rem,ttan"e2 ma a/2o #a1e a*1er2e ma"roe"onom," ,mpa"t2 ,n"rea2,n( ,n"ome,nea/,t an* re*",n( /aor 2pp/ amon( re",p,ent2.

5#e rem,ttan"e p/a2 an ,mportant ro/e ,n t#e re*",n( of po1ert /e1e/ an* rate.Man of t#e peop/e of Ban(/a*e2# *on=t +no t#e a"ta/ pro"e22 of rem,ttan"e a2 e//a2 ,mportan"e. A(a,n t#e rem,ttan"e pro"e22 of Ban(/a*e2# ,2 not 2o fa2t! ,t ,2 2o"r,t,"a/ an* 2ome #ere r,2+. Rem,ttan"e pro"e22e2 of *,fferent an+2 are a/2o

*,fferent. 'eop/e 2#o/* +no t#e pro"e22 of rem,ttan"e a2 e// a2 ,mportan"e.

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11/64

1.2 Objective of the study:

!roa* O(Be.tive

5o +no t#e 2tan*ar* pro"e22,n( pro"e*re of rem,ttan"e ,n 'r,me Ban+ an*

t#e 2tep2 of f/o,n( rem,ttan"e rem,tter to enef,",ar.

&pe.ifi. O(Be.tive

Spe",f," oe"t,1e2 of t#e re2ear"# are (,1en e/o:

5o +no:rrent rem,ttan"e ,22e ,n Ban(/a*e2#5#e rem,ttan"e ,nf/o of Ban(/a*e2#'er"enta(e of rem,ttan"e "om,n( from *,fferent "ontr,e2.5#e Ban(/a*e2# Ban+=2 2tep2 to ,n"rea2e t#e rem,ttan"e f/o.'r,1ate Ban+2 2tep e2pe",a// pr,me an+=2 2tep2 to ra,2e rem,ttan"e ,nf/o.Ho t#e Ban+2 are *ea/,n( t#e rem,ttan"e.

1. !ethodolo"y of Research:

5#e natre of t#,2 report ,2 *e2"r,pt,1e! 2o ,n2tea* of *o,n( an 2r1e or 2,n( 2amp/,n(

met#o*! o2er1at,on met#o* ,2 2e* to "omp/ete t#,2 a/,tat,1e re2ear"#. Mo2t of t#e

ne"e22ar ,nformat,on #a2 een "o//e"te* fa"e to fa"e ,nter1,e.

&o'r.es of Data+

5#e report ,2 a2e* on ot# pr,mar an* 2e"on*ar *ata 2or"e2. Inter1,e,n( t#e mana(er2

an* off,"er2 of t#e an+! ta/+,n( to t#e "2tomer2 #a2 pro1,*e* t#e pri)ary *ata.

Frt#ermore! *,fferent p/,"at,on2 of t#e an+! anna/ report2! an* t#e an+ e2,te ere

t#e se.on*ary so'r.es of *ata.

Pri)ary &o'r.es+

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12/64

5#e pr,mar *ata #a* een "o//e"te* from 1ar,o2 2or"e2. 5#e *,fferent 2or"e2

ere:

D,2tr,te e2t,onna,re amon( 2e/e"te* "2tomer to re"e,1e fee*a"+.

Fa"e to fa"e "on1er2at,on ,t# t#e emp/oee2.

B per2ona/ ,nter1,e,n( an* ,ntera"t,n( "2tomer2 at 'r,me Ban+ L,m,te*.

O2er1,n( 1ar,o2 or(an,@at,ona/ pro"e*re2.

&e.on*ary &o'r.es+

From pr,or re2ear"# report.

From *,fferent oo+2 an* per,o*,"a/2 re/ate* to t#e an+,n( 2e"tor.

From ,nternet.

Anna/ report of 'r,me Ban+ Lt*.

'/,2#e* Boo+/et of 'r,me Ban+ Lt*.

>ar,o2 p/,2#e* *o"ment2.

Data Co00e.tin, Te.hni'e+

Fort t#e prpo2e of t#e 2t* to met#o*2 of te"#n,e2 2e*: O2er1at,on

Inter1,e

O(servation+

O2er1at,on met#o* ,2 often 2e* to "omp/ete t#,2 a/,tat,1e re2ear"# e"a2e ,t ,2 1er

*,ff,"/t to pro1,*e an 2pe",f," e6amp/e from an f,/e aot "erta,n *o"ment! a2 t#e

matter ,2 1er 2en2,t,1e for t#e "/,ent a2 e// a2 for t#e an+.

Intervie6+

'r,mar,/ 2ome *ata are "o//e"te* from fa"e-to-fa"e ,nter1,e of *,fferent emp/oee2 of

'r,me Ban+ L,m,te* at Hea* Off,"e. B p#one to p#one "on1er2at,on ,t# t#e

Rem,tter=2 an* per2ona/ ,nter1,e,n( ,t ,2 ea2 to "o//e"t t#e a""rate

,nformat,on for t#e 2t*. For t#e prpo2e of t#,2 ,nter1,e! "2tomer2 ere a2+e*

to f,// p a e2t,onna,re. Ba2e* on t#e,r an2er! ,t ,2 ea2 to 2t,f t#e Fore,(n

Rem,ttan"e on 'r,me Ban+ L,m,te*.

%$ & ' a ( e


13/64

7$> #i)itation of the st'*y+

In "or2e of m ,ntern2#,p I fa"e* a nmer of pro/em2 t#at ma e terme* a2 t#e

/,m,tat,on2 of t#e 2t*. 5#e2e ere:

1. I "o/* not 2pen* 2ff,",ent t,me re,re* to ma+e an ,n-*ept# 2t* on 2"#

an ,mportant 2e"t e"a2e of t,me "on2tra,nt.

2. It a2 1er *,ff,"/t to (et t#e a"ta/ ,nformat,on. In man "a2e2! t#e ne"e22ar

,nformat,on of rem,ttan"e pro"e22e2 ,n Ban(/a*e2# are not a1a,/a/e ,n t#e

Ban+ e 2,te2.

3. Sff,",ent re"or*2! p/,"at,on2 ere not a1a,/a/e. 5#e "on2tra,nt2 narroe*

t#e 2"ope of rea/ ana/2,2.

4. Def,",en",e2 ,n *ata re,re* for t#e 2t*.

5. on2o/,*ate* *ata re/ate* to t#e 2t* ere not a1a,/a/e for t#e "rrent ear.

So t#e mo2t of t#e ,nformat,on ,2 2e* from t#e pre1,o2 ear2.

6. Ina""rate or ontra*,"tor ,nformat,on "reate* #(e "onf2,on *r,n(

preparat,on of t#,2 2t*.

7. Man of t#e peop/e e1en Ban+ per2ona/2 *on=t +no aot rem,ttan"e e//.

8. Interna/ an* e-a2e* 2er1er are 1er 2/o. F// *epen*2 on I5 *epartment.

9. ompter2 an* ot#er2 off,",a/ ma"#,ne #a1e /o "onf,(rat,on! 2o 2omet,me2

emp/oee2 are not eno,n( t#e,r or+.

5#,2 2t* "o1er2 t#e *eta,/2 of 'r,me Ban+=2 pra"t,"e2 aot rem,ttan"e a"t,1,t,e2.

5#,2 2t* "on2,2t2 t#e o2er1at,on2 an* on t#e o e6per,en"e2 *r,n( t#e ,ntern2#,p

per,o* ,n t#e entra/,@e* Fore,(n Rem,ttan"e e// ;FR< Department at 'r,me Ban+

Lt*! Hea* off,"e! Mot,#ee/.

5#,2 2t* a/2o emp#a2,@e2 on t#e 2eent,a/ a"t,1,t,e2 ,n1o/1e* an* 2e* 'r,me

Ban+ Lt* for rem,ttan"e tran2a"t,on. 5#e 2t* a/2o fo"2e2 on t#e ,mpa"t of t#e

rem,ttan"e a"t,1,t,e2 pon t#e "/,ent.

%3 & ' a ( e


14/64

1.# Sco$e of the Study:

5#e 2"ope of t#,2 report ,2 /,m,te* to t#e o1era// *e2"r,pt,on of t#e

Ban+?Or(an,@at,on ;On/ D#a+a Bran"#e2 Ban+2

or(an,@at,ona/ 2etp! fn"t,on2 an* performan"e2.

%4 & ' a ( e


15/64

%9 & ' a ( e


7$ !a.k,ro'n* of Pri)e !ank #i)ite*

;$ Prin.ip0e a.tivities of the !ank

$ &2OT Ana0ysis

9$ &o)e Re)ittan.e &oft6are of Pri)e !ank

#i)ite*

I N T

R O D U C

T I O

N

CHAPTER 8;+ COPAN5

PROFI#E


16/64

2.1Bac%"round of &ri'e Ban% (i'ited:

Dr,n( t#e oom,n( ear2 of t#e an+,n( ,n*2tr of Ban(/a*e2#! a (rop of #,(#/ 2+,//e*

/o"a/ entreprener2 "ame p ,t# an ,*ea to f/oat a "ommer",a/ an+ ,t# a *,fferentot/oo+. 5#e ,*ea a2 to ,/* a an+,n( or(an,@at,on ,t# e6"e//en"e! "ompeten"e an*

"on2,2tent *e/,1er of re/,a/e 2er1,"e ,t# 2per,or "2tomer 2at,2fa"t,on. 5#e ot"ome of

t#,2 t#,n+,n( a2 t#e 'r,me Ban+ L,m,te*! "ommen"e* ,t2 2,ne22 on Apr,/ %7! %))9.

S,n"e t#e e(,nn,n( t#e an+ ,2 e,n( mana(e* a team of profe22,ona/2! ,t# *e*,"at,on

an* 2,n"er,t. 5#e,r e6per,en"e an* #ar* or+ #a2 ta+en t#e an+ ,n t#e /ea*,n( po2,t,on.

5#e an+ ,2 "on2tant/ fo"2e* toar*2 t#e n*er2tan*,n( an* pre*,"t,n( "2tomer=2 nee*2

an* meet,n( t#em. It ,2 (,1,n( a to(# "ompet,t,on to ot#er an+2 ,n "a2e of performan"ean* "2tomer 2at,2fa"t,on2.

5#e an+ offer2 a/mo2t a// 2ort2 of "ommer",a/ an+,n( 2er1,"e2 ,t#,n t#e frameor+ of

Ban+,n( ompan A"t! an* t#e r/e2 an* re(/at,on2 /a *on t#e Ban(/a*e2# Ban+.

5#e2e 2er1,"e2 ,n"/*e "orporate Ban+,n(! Reta,/ Ban+,n(! an* on2mer Ban+,n( et".

,t#,n t#,2 2#ort t,me t#e an+ #a2 a/rea* "/a,me* a po2,t,on amon( t#e top ran+e* an+2

,n or "ontr t#ro(# en2r,n( #,(# prof,/e mana(ement! e6per,en"e*! *e*,"ate* an*

2+,//e* emp/oee2! an* a #o/e /ot of #ar* or+2. It #a2 a*opte* t#e AML rat,n(!BASL II an* a// ot#er ,nternat,ona/ re,rement2. It ,2 a/a2 re2pon*,n( to te"#no/o(,"a/

en#an"ement2 an* *e1e/opment2.

5#e ,ntro*"t,on of A5M ,n Mar"# $00G an* Internet Ban+,n( ,n $00) 2#ere* a ne era

an* pr,me Ban+ ,2 no e* po,2e* toar*2 t#e e6pan2,on of a/ternat,1e *e/,1er a"ro22

Ban(/a*e2#. 'r,me Ban+ ,2 one of t#e mo2t renone* name2 amon( t#e e// perform,n(

an+2 ,n t#e an+,n( ,n*2tr an* ,t ,2 "ont,no2/ or+,n( #ar* to #o/* ,t2 po2,t,on ,n t#e

mar+et a2 t#e /ea*er t#ro(# pro1,*,n( top "/a22 2er1,"e2.

2.2&rinci$le Activities of the Ban%:

5#e pr,n",p/e a"t,1,t,e2 of t#e an+ are an+,n( an* re/ate* 2,ne22e2. 5#e2e a"t,1,t,e2

,n"/*e: ta+,n( *epo2,t! "a2# ,t#*raa/! e6ten*,n( "re*,t! or(an,@,n( 2n*,"ate *ea/2!

reta,/! 2ma// an* me*,m enterpr,2e2! tra*e f,nan",n( an* proe"t f,nan",n(! /ea2e an* #,re

pr"#a2e et".

5#e fo//o,n(2 "an e 2tate* pr,n",p/e a"t,1,t,e2 of t#e an+:

% & ' a ( e


17/64

7$ E-ten*in, .re*it+ 'ro1,*,n( "re*,t to t#e "/,ent2 of t#e an+ ,2 one of t#e maor

a"t,1,t,e2 of t#e an+. Loan2 an* "re*,t2 are a1a,/a/e n*er *,fferent #ea*2! /,+e:

"ommer",a/ /oan! /oan 2n*,"at,on! reta,/ /oan! proe"t f,nan"e et".

;$ I)port E-port ('siness+ 5#e an+ ,2 a/2o eff,",ent ,n ,mport an* e6port 2,ne22.

5#e-(rot# rate of ,mport 2,ne22 ,2 9J an* (rot# ,n e6port 2,ne22 ,2 %%J. 5#e ma,n

,tem2 of t#,2 2,ne22 are: /eat#er! rea*ma*e (arment2! 2#r,mp! ma"#,ner,e2! mater,a/2 et".

$ &E Finan.in,+ De2p,te (ro,n( fo"2 aot 2ma// an* me*,m enterpr,2e2 ,n

Ban(/a*e2# an* "on2eent po/," effort2 ,n t#e2e *,re"t,on2! /,m,te* a""e22 to f,nan",n(

2t,// form2 t#e "r6 of t#e pro/em of t#,2 2e"tor. 5#e o1err,*,n( 1,2,on of 'BL ,2 to offer

%7 & ' a ( e


18/64

"on(en,a/ /en*,n( pro*"t2 an* 2er1,"e2 2o t#at SM2 "an a2p,re to opportn,t,e2 of (rot#

an* ea/t# "reat,on.

9. Finan.in, 6o)en entreprene'rs 'n*er &E+ Anot#er nota/e ,*ea ,n SM f,nan",n(

,2 t#e *e1e/opment of omen entreprener2. Ban(/a*e2# Ban+ #a2 earmar+e* %0 per"ent of

SM re/ate* fn* for omen entreprener2. 5#e an+ #a2 *e2,(ne* a 2eparate pro*"t

An"#or for omen entreprener2. In t#e ne frameor+ of SM! 'BL ,2 (,1,n( top

pr,or,t ,n *e1e/op,n( an* #arne22,n( omen entreprener2.

$ Is0a)i. !ankin,: 'r,me Ban+ 2tarte* ,t2 operat,on2 ,n t#e ear %))9 a2 a an+ ,t# a

*,fferen"e=! /en*,n( ,t2 "on1ent,ona/ an+,n( 22tem ,t# t#at of I2/am," Ban+,n(

operat,on2 a2e* on S#ar,=a# pr,n",p/e2. F,1e of t#e ran"#e2 of t#e an+ pro1,*e I2/am,"

Ban+,n( operat,on2 to 2er1e t#e ,n"rea2,n( *eman* of "2tomer2 for I2/am," Ban+,n(

pro*"t2 an* 2er1,"e2. Oe"t,1e2 of /an"#,n( I2/am," Ban+,n( Operat,on2 ,n 'r,me Ban+

are a2 fo//o2:

5o "ater to t#e nee*2 of "2tomer2 #o ant to #a1e 2er1,"e2 ,n I2/am," Mo*e2

5o ,ntro*"e t#e partner2#,p "on"ept of 2,ne22 operat,on2

5o arran(e for en2r,n( 2t,"e ,n *,2tr,t,on 22tem 2e of fn*2

5o *o ot#er a"t2 an",//ar to t#e e2ta/,2#ment of e6p/o,tat,on free 2o",et.

?$ er.hant !ankin,+ Mer"#ant Ban+,n( an* In1e2tment D,1,2,on ;MB%D< pa22e*

anot#er 1er 2""e22f/ ear 2,n"e ,t 2tarte* ,t2 orne for ear2 a(o. Dr,n( $00)! t#e

"ontr=2 "ap,ta/ mar+et ,tne22e* man 2,(n,f,"ant e1ent2 ran(,n( from rea+,n( man

re"or*2 to po/," "#an(e2. An* a2 or mar+et matre*! e ere a/e to a"#,e1e 2,(n,f,"ant

prof,t (rot# an* a/2o "ontr,te to t#e *e1e/opment of t#e mar+et. In $00)! a2 per t#e

oar*=2 a*1,"e! MBID "on"entrate* on pro1,*,n( npara//e/ portfo/,o mana(ement 2er1,"e2

to or "2tomer2. 5#e nmer of "2tomer2 ent eon* $!000 ,t# a portfo/,o 2,@e of

aron* %+. %%!000 m,//,on an* t#e an+ "ontr,te* to an a1era(e of %0 per"ent to %$

per"ent of *a,/ D#a+a Sto"+ 6"#an(e ;DS< trno1er. Dr,n( t#e ear t#ro(# pro1,*,n(

portfo/,o mana(ement 2er1,"e2 an* rea/,@,n( t#e (a,n from an+=2 on ,n1e2tment

MBID ma*e an operat,n( prof,t of 5+. )$0.30 m,//,on. e a/2o 2""e22f// /an"#e* t#e

operat,on of MBID M,rpr Bran"# ,n A(2t $00) a2 Uttara an* S/#et Bran"# a,t2 to

2tart operat,on 1er 2oon.

%G & ' a ( e


19/64

$ Deposits+ 5ota/ *epo2,t2 (re 5+ %99 m,//,on an* 2too* at 5+ 930 m,//,on a2 at De"emer

$0%% ,n*,"at,n( a (rot# of $G.$) per"ent

&o'r.e+ Ann'a0 Report ;877 of Pri)e !ank #i)ite*

6pan2,on of ran"#e2 at rra/ area2 #a2 pro1,*e* t#e /oer ,n"ome (rop an a""e22 to

mo*ern an+,n( 22tem an* prompt re"e,pt of rem,ttan"e2. 'BL ,2 offer,n( %G tpe2 of

*epo2,t2 pro*"t2 for t#e "2tomer2. 5#e2e ,n"/*e:

%) & ' a ( e


20/64

Contri('tory &avin,s &.he)es /C&&1+ Un*er t#,2 2"#eme M,n,mm 2,@e of t#e

mont#/ ,n2ta//ment ,2 5+.900.00 an* m/t,p/e2 of 5+.%000.00. Ma6,mm ,n2ta//ment 2,@e

2#a// e $9000.00 for f,1e ear per,o*. Lmp 2m amont 2#a// e pa,* after matr,t or

mont#/ pen2,on 2#a// e pa,* for t#e ne6t 9 ear2 a""or*,n( to 2,@e of *epo2,t.

#a.khopati Deposit &.he)e+ Un*er t#,2 2"#eme 2,@e of t#e mont#/ ,n2ta//ment2

are 5+.$90.00! 5+.900.0O! 5+%$G9.00! 5+.$400.0O *epo2,tor ,// re"e,1e 5+.%!00!000.00

after a nmer of per,o* *epen*,n( on ,n2ta//ment 2,@e .H,(#er t#e ,n2ta//ment 2,@e /oer

,// e t#e matr,t per,o*.

Pri)e i00ionaire &.he)e+ 5#,2 2"#eme ,2 2,m,/ar a2 La"+#opat, *epo2,t 2"#eme

on/ t#e ,n2ta//ment amont2 ,2 /ar(er an* at matr,t *epo2,tor ,// (et 5+.%0 /a".

E*'.ation &avin,s &.he)e /E&&1+ Un*er t#,2 2"#eme parent2 "an 2a1e for t#e,r

"#,/*ren=2 e*"at,on pa,n( a "erta,n amont of mont#/ ,n2ta//ment an* Lmp 2m

amont 2#a// e pa,* after matr,t.

onth0y !enefit Deposit &.he)e /!D&1+ Un*er t#,2 2"#eme "2tomer "an

*epo2,t a f,6e* amont of mone for f,1e ear2 .5#e amont #a2 to e %00!000 or m/t,p/e

of %00!000 #e 2#e ,// re"e,1e )00 per mont# a2 ,ntere2t on e1er /a" *r,n( t#o2e f,1e

ear2.

Do'(0e !enefit Deposit &.he)e /D!&1+ Un*er t#,2 2"#eme a "2tomer "an +eep a

f,6e* amont of mone for 2,6 ear en* of t#e matr,t per,o* t#e amont ,// e"ome

*o/e .5#e amont #a2 to e m/t,p/e of $9000.

Fi-e* Deposit Re.eipt &.he)e /FDR1: Un*er t#,2 2"#eme "2tomer "an *e1ote a

f,6e* amont of mone for one mont#! t#ree mont#2! 2,6 mont#2 or te/1e mont#2 for

,ntere2t rate of 7.9J! %%J or %%.9J.

C'rrent A..o'nt+ rrent A""ont ,2 a non ,ntere2t ear,n( "#e"+a/e *epo2,t

;Deman* Depo2,t< #,"# a//o2 t#e oner of t#e an+ a""ont2 to r,te "#e"+2 to t#,r*

part,e2.

&avin,s a..o'nt+ Sa1,n(2 A""ont ,2 an ,ntere2t ear,n( "#e"+a/e *epo2,t

$0 & ' a ( e


21/64

;e(ot,a/e or*er of ,t#*raa/< #,"# a//o2 t#e oner of t#e an+ a""ont2 to r,te

"#e"+2 to t#,r* part,e2.

$% & ' a ( e


22/64

78$ C'sto)er Care+ 'BL=2 f,rm "omm,tment to e6"e//ent "2tomer 2er1,"e *e/,1er #a2

re2/te* to remar+a/e pro(re22 ,n a// area2 of operat,on *r,n( $00). 'BL a*opte* 1ar,o2

pament an* tran2a"t,on pro*"t2 an* 2er1,"e2 for 2moot# pament2 an* tran2a"t,on2 for

t#e "2tomer2. 5#e2e ,n"/*e ot# tra*,t,ona/ an* mo*ern pro*"t2. 5#e an+ ,2 no f//

on/,ne. 5ra*,t,ona/ pro*"t2 are 2e* 2,n"e ,n"ept,on2 an* 2t,// *om,nate t#e /,on 2#are of

t#e pament an* tran2a"t,on of t#e "ontr a2 t#e B2 are 2t,// /a((,n( e#,n* mo*ern

te"#no/o( app/,"at,on. A2 2"# t#e tra*,t,ona/ pro*"t2 rema,ne* ma,n pro*"t for 2em,

ran an* rra/ area2 #ere 'BL operate2. ,t# t#e /,era/,@at,on of an+,n( an* f,nan",a/

,n*2tr an* ,n"rea2,n( "2tomer +no/e*(e an* 2op#,2t,"at,on "ompet,t,1e pr,",n( of

pro*"t2 ,2 no /on(er 2ff,",ent ,n "aptr,n( /ar(e mar+et 2#are. e pro*"t *e1e/opment!+no or "2tomer pro(ram an* re*e2,(n t#e e6,2t,n( pro*"t2 ere t#e 2trate(,e2

a*opte* t#e an+ to 2er1e t#e "2tomer2 *,fferent/ from t#e "ompet,tor2. 5#e

"ont,no2 ,mpro1ement ,n *e/,1er of pro*"t2 an* 2er1,"e2! re*"t,on of trnaron* t,me

for /oan pro"e22,n(! on-/,ne *epo2,t2 an* rem,ttan"e pament #a2 ma*e t#e +e

*,fferent,at,on for ,nn,n( t#e "2tomer 2at,2fa"t,on. 5#e an+ ,ntro*"e* A5M fa",/,t,e2

for t#e "2tomer2 ,n $00G. 5#ere are a/2o arran(ement2 ,t# anot#er an+ for 2#ar,n( t#e,r

A5M oot#2 #,"# ,n"rea2e* t#e "o1era(e of t#e Ban+ o1er 00 A5M2 /o"ate* at *,fferent

area2 of t#e "ontr. 5#e an+ #a2 ,ntro*"e* ,nternet an+,n( ,n $00) an* #a2 p/anne* to

a** De,t "ar*! SMS Ban+,n( an* K,o2+ to ,t2 pro*"t2 an* 2er1,"e2 a2+et2.

77$ Resear.h Deve0op)ent for .'sto)er &atisfa.tion: In t#,2 "ompet,t,1e 2,ne22

en1,ronment! Re2ear"# De1e/opment ;RD< a"t,1,t,e2 are t#o(#t to enr,"# t#e an+

,t# ne an* ,mpro1e* pro*"t2! pro"e22 an* 2,ne22 a1ene2. In t#at pr2,t! 'BL=2

RD a"t,1,t,e2 are fo"2,n( on t#ree "ore area2: mar+et,n(! operat,on an* 2,ne22 po/,",e2.

RD #a2 "on*"te* nmer of mar+et 2r1e2 an* 2t*,e2 on 2,ne22 re/ate* ,22e2 #,"#

#a1e #e/pe* t#e mana(ement to ta+e *e",2,on2 more appropr,ate/ an* pro1,*e 2er1,"e2 to

"2tomer2 more eff,",ent/. Some of t#e ,n,t,at,1e2 #,"# #a1e a22,2te* t#e Mana(ement are

#,(#/,(#te* e/o:

mp/oee Att,t*e St*

B2,ne22 Fea2,,/,t St* on Sett,n( p Bran"#! SM Ser1,"e enter! A5M.

Bran"# SM Ser1,"e enter 6pan2,on 'ro(ram $0%0

$$ & ' a ( e


23/64

'ro*"t De1e/opment St*: Aa2#=- a Ho2e B,/*,n(

Loan pro*"t for "on2tr"t,on of Sem,-'""a Ho2e

'roe"t on 'rem,m Ban+,n(

Re1,e of 2tomer Ser1,"e ampa,(n $0%0

C,*e/,ne for 'romot,n( 'r,me Ban+ re*,t ar*

Report on ommo*,t Mar+et2 on ,(#t ommo*,t,e2 ;Mont#/<

'/,"at,on of In Fo"2=- A Mont#/ e2/etter of RD D,1,2,on ;Mont#/<

on"ept ote on n2r,n( Ser1,"e Qa/,t

on"ept ote on n2r,n( Ser1,"e Qa/,t

M2ter S#opp,n( Sr1e on a// entre.

7;$ Offshore !ankin,+ 'BL ,2 offer,n( off2#ore an+,n( fa",/,t,e2 t#ro(#3 ;t#ree< Off2#ore Ban+,n( Un,t2 ;OBU< /o"ate* ,n D#a+a 6port 'ro"e22,n( None;D'N


24/64

2. !ana"e'ent )ierarchy:

&o'r.e+ Hea* offi.e of Pri)e !ank #i)ite*

$4 & ' a ( e


25/64

2.# *et+or% of the Ban%:

5#e f,r2t ran"# opene* 'r,me Ban+ ,2 t#e Hea* Off,"e ,n Mot,#ee/! D#a+a. It a2

opene* at t#e t,me t#e an+ 2tarte* ,t2 2,ne22 ,n Apr,/ %7! %))9. From t#en 'r,me Ban+

#a2 "ont,ne* ,t2 orne an* emer(e* ,t2 netor+ open,n( ran"#e2 ,n maor *,2tr,"t2 of

or "ontr. 5#e tota/ nmer of ran"#e2 no ,2 )7. Fo//o,n( "#art 2#on ;A// t#e

ran"#e2 are not #ere


26/64

2., S-OT Analysis of &ri'e Ban% (i'ited:

1er or(an,@at,on ,2 "ompo2e* of 2ome ,nterna/ 2tren(t#2 an* ea+ne22e2 an* a/2o #a2

2ome e6terna/ opportn,t,e2 an* t#reat2 ,n ,t2 #o/e /,fe ""/e. 5#e fo//o,n( ,// r,ef/

,ntro*"e 'r,me Ban+=2 ,nterna/ 2tren(t#2 an* ea+ne22e2! an* e6terna/ opportn,t,e2 an*

t#reat2 a2 I #a1e e6p/ore* ,n t#e t#ree mont#2 ;appro6.


27/64

$7 & ' a ( e

CHAPTER 8


28/64

Ban(/a*e2# for m,(rant or+er2= rem,ttan"e2 re"e,1e*. So! ,t ,2 not "/ear to #ate6tent t#e ref/e"t a"ta/ tran2fer2. For e6amp/e! rem,ttan"e2 "an e ma2+e* a2 "ap,ta/,nf/o2 to ta+e a*1anta(e of ta6 an* ot#er ,n"ent,1e2. In man "ontr,e2! nonre2,*ent*epo2,t2! a/t#o(# "/a22,f,e* n*er t#e "ap,ta/ a""ont! man ,n part ref/e"t or+er2=rem,ttan"e2.

$G & ' a ( e


29/64

$) & ' a ( e

I N T R

O D U C T

I O

N

I N T R O

D U C T I

O

N

=$ Fin*in,s in Different &it'ations

CHAPTER 8=+ FINDING& OF

THE &TUD5


30/64

.1 indin"s in Different Situations:

3.1.1 Foreign remittance:

'BL "arr,e* ot ,nar* fore,(n rem,ttan"e 2,ne22 ,t# 2at,2fa"t,on of ot# rem,tter2an* enef,",ar,e2 *r,n( t#e ear $0%%. Intro*"t,on of rem,t-fa2t 2oftare! *e1e/ope*

,n-#o2e I5 5eam! #a2 22tant,a// en#an"e* t#e "apa",t of entra/,@e* Fore,(nRem,ttan"e e// ;FR< to pro"e22 rem,ttan"e re"e,1e* from "orre2pon*ent2.Imp/ementat,on of /e"tron," Fn* 5ran2fer etor+ ;F5

an+,n( "#anne/ for mone tran2fer from aroa*. 'BL *epte* off,",a/2 ,n UA toma,nta,n "/o2e "onta"t ,t# rem,tter2. 'BL part,",pate* ,n 1ar,o2 fa,r2 ? "ampa,(n2 at#ome an* aroa* to "reate (enera/ aarene22. 'BL=2 maor 2or"e2 of rem,ttan"eere Sa*, Ara,a! Ita/! Ma/a2,a! Oman! Qatar! S,n(apore! UA! UK! ana*a an*U.S. Dr,n( t#e ear $0%%! Ban(/a*e2# Ban+ appro1e* t#e arran(ement for "o//e"t,n( rem,ttan"e from Mone 5ran2fer S.A.! Spa,n. 5#e on-Re2,*ent

Ban(/a*e2#,2 ;RB2< rote* rem,ttan"e t#ro(# netor+2 of e6"#an(e "ompan,e2an* an+2. In $0%%! t#e an+ #an*/e* tota/ Inar* Fore,(n Rem,ttan"e of 5+ 3!G)0m,//,on "ompare* to 5+. $G!433 m,//,on ,n $0%0 2,(n,f,n( a (rot# of 30 per"ent.'BL #a2 2tren(t#ene* re/at,on2#,p ,t# e2tern Un,on! t#e (/oa/ mone tran2fer "ompan. Arran(ement ,t# BURO Ban(/a*e2# an* UDDI'A! to repte* m,"ro-f,nan"e ,n2t,tt,on2! #a1,n( netor+2 ,n remote /o"at,on2 t#ro(#ot t#e "ontr! #a1e2pp/emente* t#e an+=2 on *,2tr,t,on "#anne/2 pro1,*,n( enef,",ar,e2 t#e

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33 & ' a ( e


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35/64

SIF5! t#e an+ #a2 opene* p po22,,/,t,e2 for n,nterrpte* "onne"t,1,t,t# o1er 9!700 2er ,n2t,tt,on2 ,n %90 "ontr,e2 aron* t#e or/*.

Forei,n Re)ittan.e ana,e)ent syste) of Pri)e !ank #t*$

'r,me Ban+ #a2 e2ta/,2#e* rem,ttan"e arran(ement ,t# *,fferent e6"#an(e

"ompan,e2?an+2. on Re2,*ent Ban(/a*e2#,2 /,1,n( ,n *,fferent part2 of t#eor/* "an 2en* rem,ttan"e to t#e,r enef,",ar t#ro(# or Ban+ 2,n( t#eao1e /,2te* e6"#an(e "ompan,e2. 'r,me Ban+ en2re2 fa2te2t *e/,1er of t#e,r rem,tte* fn*2 a2 per t#e fo//o,n( 2"#e*/e:

Pri)e !anks .'sto)er + &a)e

6orkin,

*ay

Pri)e !anks .'sto)er@ if the (enefi.iaries

a..o'nt 6ith thir* (anks 0o.ate* in the sa)e

.0earin, one

+ ; 6orkin,

*ay

!enefi.iaries a..o'nt 6ith thir* ([email protected]* at o'tsi*e .0earin, onere)ote

0o.ation

+ < 6orkin,

*ay

In2tant "a2# 2er1,"e ,2 anot#er mean2 of re"e,1,n( rem,ttan"e ,t# fo//o,n(featre2:2tomer2 nee* not to #a1e Ban+ a""ont ,t# 2.'ament ,2 ma*e ,n "a2# o1er an+=2 "onter a(a,n2t appro1e* '#oto ID ,.e.'a22port?Dr,1,n( L,"en2e?>oter ID? re*,t ar* of t#e enef,",ar.

Re,ion 6ise 6a,e earners re)ittan.e state)ent /fi, in U&D )i00ion1+

&0$ No Re,ion

4o0$ of

re)ittan.e J

% ana*a 8$9 8

$ USA $== ;

3 UK ;>$?= ?

4 Ita/ 7;$?< =

9 KSA 7

Qatar 8$=? 8

7 S,n(apore ;9$7$7 79

%0 Ma/a2,a ;$; 7

%% U 7=$8 >

%$ Ot#er2


36/64

Pri)e E-.han,e Co$ Pvt$ #t*$

'r,me Ban+ L,m,te* e2ta/,2#e* ,t2 f//-one* 22,*,ar E'r,me 6"#an(eo. 'te Lt*.E to offer rem,ttan"e 2er1,"e2 to Ban(/a*e2#, nat,ona/2 ,nS,n(apore! #,"# 2tarte* ,t2 operat,on from Gt# /! $00! n*er rem,ttan"e/,"en2e re"e,1e* from Monetar At#or,t of S,n(apore ;MAS< an* appro1a/of Ban(/a*e2# Ban+. Mr. A@am #o*#r! #a,rman of t#e Boar* ofD,re"tor2 of 'r,me Ban+ Lt*.! ,2 t#e #a,rman of 'r,me 6"#an(e o. 'te Lt*.#,/e Mr. M #2an/ Hae! Mana(,n( D,re"tor of t#e Ban+! ,2 t#e D,re"torof t#e 'r,me 6"#an(e o. 'te Lt*. 5#e 6"#an(e ompan ,2 /o"ate* at $ADe2+er Roa*! ;$n* f/oor

prof,t efore ta6 of SCD %04!4$7 ,n $0%% "ompare* to SCD %0!)44 ,n $0%0.In "omp/,an"e of Ban(/a*e2# Ban+ ,n2tr"t,on! t#e ompan repatr,ate* net

prof,t of $0%0 to 'r,me Ban+! t#e oner of t#e "ompan. 5#e "ompan #a2m,(rate* to Rem,tFa2t==! a rem,ttan"e 2oftare *e1e/ope* or Ban+=2 I55eam! ,t# t#e oe"t,1e to offer etter 2er1,"e to "2tomer2 an* to m,n,m,@e"o2t of 2,n( t#,r* part 2oftare. 5#e "ompan #a2 arran(ement ,t# 'a/,Ban+ L,m,te* an* Uttara Ban+ L,m,te* for *,re"t/ 2en*,n( rem,ttan"e2 for "re*,t to t#e enef,",ar=2 a""ont ,n a// t#e,r ran"#e2. Dr,n( t#e ear $0%%!

t#e 'r,me 6"#an(e o. 'te. Lt*.! S,n(apore opene* ,t2 2e"on* ran"# atron( a2t ,n Ferar $0%% ,t# perm,22,on from Ban(/a*e2# Ban+ an*

3 & ' a ( e


37/64

Monetar At#or,t of S,n(apore. 5#e e6pan2,on ,2 e,n( ma*e from t#ereta,ne* prof,t of t#e "ompan. Open,n( of t#,r* ran"# ,2 n*er pro"e22. 5#eompan ,2 at t#e f,na/ 2ta(e to "o//e"t rem,ttan"e of on-Re2,*ent In*,an2;RI< an* rem,t to t#e enef,",ar,e2 ,n In*,a n*er arran(ement ,t# a repte*

an+ ,n In*,a.

Conta.t A**ressPri)e E-.han,e Co$ Pvt$ #t*$@

$A De2+er Roa*! ;$n* f/oor<S,n(apore $0)94)5e/ : ;9< 3)$ 4))! ;9< 3)$ 4G$)Fa6 : ;9< 3)$ 4G3Gema,/: pr,me62,n(net."om.2(

P!# E-.han,e /U"1 #t*$

After "ommen"ement of 2,ne22 of 'BL 6"#an(e ;UK< L,m,te* ,n A(2t$0%0 ,t# t#ree Bran"#e2 ,n Lon*on! B,rm,n(#am an* Man"#e2ter! t#e 2,ne221o/me #a2 mar+e* (rot# *e2p,te "ompet,t,1e pre22re from ne/ /an"#e*"ompan,e2 one* an+2 ,n Ban(/a*e2#. 5ota/ 1o/me of rem,ttan"e a2 CB'$.G7) m,//,on ,n $0%0 #,"# rea"#e* to CB' %$.$ m,//,on ,n $0%%. 5#e "ompan,n"rre* operat,n( /o22 of CB' %90!0)0 ,n $0%% "ompare* to operat,n( /o22 of CB'G!G73 ,n $0%0. 5#ro(# eff,",ent an* profe22,ona/ 2er1,"e an* mar+et,n( effort! t#e"ompan ,2 e6pe"te* to a"#,e1e 2,(n,f,"ant po2,t,1e re2/t ,n ftre.

ompan ,n UK e2ta/,2#e* on %) o1 $00). Re(,2tere* off,"e : 5#e L,me2%33) H,(# Roa*! #et2tone Lon*on $0)HR! Un,te* K,n(*om.ma,/ : p/.e6.+pr,mean+."om.*ompan f// one* 'r,me Ban+ L,m,te*Boar* of D,re"tor2 : Mr. A@am #o*#r! apt Imam Anar Ho22a,n an* Mr. M #2an/ Hae. atre of

2,ne22: Rem,ttan"e ;Mone 5ran2fer<Off,"e /o"at,on2: Lon*on! B,rm,n(#am! Man"#e2ter #ere Ban(/a*e2#,"ommn,t /,1e2. 5entat,1e *ate of open,n(: $ Mar"# $0%0Mo*e of pament to enef,",ar,e2:In2tant a2# 'ament t#ro(# 'r,me Ban+P2 Bran"# an* SM "enter2 a//"onne"te* n*er on/,ne an+,n(!

O1er t#e "onter "a2# pament t#ro(# 400 Bran"# netor+ of BUROBan(/a*e2#!'r,me Ban+P2 a""ont "re*,t an* ,t#*raa/ fa",/,t t#ro(# netor+ of 990A5M2A""ont "re*,t to an ot#er an+2 ,n Ban(/a*e2#

F// rem,ttan"e amont pa,* to enef,",ar,e2 ,n Ban(/a*e2# ,t#ot *e*"t,onof an "#ar(e De*,"ate* team of off,",a/2 of entra/ Fore,(n Rem,ttan"e e//;FR< en2re eff,",ent "2tomer 2er1,"e! Mone tran2fer operat,on ,n UK ,2"arr,e* ot t#ro(# on/,ne 2oftare 5#,2 ,2 2e"on* 2"# ,n,t,at,1e after 2""e22,n S,n(apore ;$00< In,t,at,1e ,n S,n(apore a2 f,r2t for an pr,1ate 2e"tor

an+ ,n Ban(/a*e2#

37 & ' a ( e

mailto:[email protected]:[email protected]:[email protected]:[email protected]


38/64

PBL Finance (Hong Kong Limite!

5#e "ompan #a2 2tarte* operat,on ,n Septemer $0%%. 5#e off,"e ,2 /o"ate* at

A*m,ra/t enter! 5oer-$! Har"ort Roa*! Hon( Kon(. 5#e ma,n fn"t,on2 of t#e22,*,ar are to a*1,2e! ne(ot,ate! "onf,rm an* pro1,*e *,2"ont,n( fa",/,t,e2 a(a,n2tL2 or,(,nat,n( from 'BL an* ot#er an+2 ,n Ban(/a*e2#. 5#e "ompan ,// a/2o#an*/e rem,ttan"e 2,ne22. 5ota/ *,2"onte* ,//2 rea"#e* to KHD 94.G m,//,on a2on De"emer 30! $0%% an* t#e "ompan #a2 ma*e prof,t efore ta6 of HKD 374!G3,n $0%%. 5#e "ompan ,2 operate* ,t# e6e"t,1e2 an* off,",a/2 #a1,n( e//e6per,en"e ,n fore,(n tra*e 2,ne22 ot# ,n Hon( Kon( an* Ban(/a*e2#. 5#e"ompan! ,t# t#e *e*,"ate* team ,n Hon( Kon( an* t#e 2pport of 'r,me Ban+! ,2e6pe"te* to "ome ot a2 an eff,",ent ot/et for Hon( Kon( on* tra*e f,nan"e

2,ne22.

E-.han,es ho'ses'r,me Ban+ #a2 rem,ttan"e arran(ement2 ,t# *,fferent e6"#an(e "ompan,e2or #o2e2 aron* t#e or/*. 5#e *,fferent e6"#an(e #o2e2 are:

,. A/ A#a/,a Mone 6"#an(e Brea,,. Ara at,ona/ Ban+

,,,. Un,1er2a/ 6"#an(e,1. Fe*era/ 6"#an(e1. Ha, 6"#an(e

1,. CULF1,,. M,/fa Ster/,n( 6"#an(e Lt*.

1,,,. AL DAR FOR..,6. at,ona/ 6"#an(e o.?'BL UK 6. Oman UA 6"#an(e

6,. '/a",* K orp.! USA6,,. 'r,me 6"#an(e o.! Lt*.

6,,,. UA 6"#an(e6,1. a// Street 6"#an(e entre61. e2tern Un,on

61,. De2#, Fore,(n 6"#an(e61,,. Sanpa/o

61,,,. OMA IE5 BAK 6,6. IQRA66. AL Ro2taman,

66,. -'RSS MO866,,. OOMI HAC

66,,,. IM66,1. U5L661. AL-FARDA

661,. 5RAS-FAS5661,,. C

661,,,. BAK AL BILAD! KSA

66,6. LULU HAC

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40/64

Ban(/a*e2# or "omm,22,on ar,2,n( from 2,ne22 *ea/2 ,n Ban(/a*e2# 2#a// not e

"re*,te* to 2"# a""ont2.

Ba/an"e2 ,n t#e2e a""ont2 2#a// e free/ tran2fera/e aroa*. Fn* from t#e2e

a""ont2 ma a/2o e ,22e* to a""ont-#o/*er2 for t#e prpo2e of t#e,r fore,(n tra1e/2

,n t#e 2a/ manner ;,.e. ,t# en*or2ement ,n pa22port an* t,"+et! p to US %900 ,n

t#e form of "a2# "rren" note2 an* t#e rema,n*er ,n t#e form of 5


41/64

re memer2 of t#e Ban(/a*e2#, 2#,pp,n( "ompan,e2 are not ent,t/e* to open 2"#

a""ont2! t 2#ore 2taff po2te* aroa* ma open 2"# a""ont2. 5#e a""ont ,2 ,n t#e

natre of term *epo2,t2 matr,n( after one mont#! t#ree mont#2! 2,6 mont#2 an* one

ear. A""ont2 ma a/2o e opene* ,t# fn*2 tran2ferre* from e6,2t,n( fore,(n

"rren" a""ont2 ma,nta,ne* t#e a(e earner2 ,t# t#e AD2 ,n Ban(/a*e2#. 5#e

ran"# ma pa ,ntere2t on *epo2,t2 ,nto a""ont at ero-"rren" *epo2,t rate2

a*1,2e* t#e Hea* Off,"e. In "a2e of prematre repament2! t#e amont of ,ntere2t

ma e forfe,te* to t#e ran"#. 5#e ,ntere2t of *epo2,t2 ,nto t#,2 a""ont ,2 e6empt

from t#e 5a6 paa/e n*er In"ome 5a6 A"t. 5#e a""ont #o/*er ma e a//oe* to

free/ repatr,ate t#e a/an"e an* t#e ,ntere2t a""re* t#ereon ,n fore,(n e6"#an(e to

t#e "ontr of #,2 re2,*en"e or an#ere #e "#oo2e2 an* ma! at #,2 opt,on! "on1ert

t#e a/an"e ,nto 5a+a at t#e pre1a,/,n( e6"#an(e rate.

I4$ Forei,n C'rren.y A..o'nt

Ban(/a*e2# nat,ona/2 re2,*,n( aroa*! fore,(n nat,ona/2 re2,*,n( aroa* or ,n

Ban(/a*e2#! fore,(n f,rm2 re(,2tere* aroa* an* operat,n( ,n Ban(/a*e2# or aroa*!

an* fore,(n m,22,on2 an* t#e,r e6patr,ate emp/oee2 ,n Ban(/a*e2# "an open Fore,(n

rren" ;F< a""ont2.

Fore,(n e6"#an(e earne* t#ro(# 2,ne22 *one or 2er1,"e2 ren*ere* ,n Ban(/a*e2#

"annot pt ,nto t#,2 a""ont. re*,t2 to a fore,(n "rren" a""ont ma e ma*e

a(a,n2t ,nar* rem,ttan"e2 of fore,(n e6"#an(e ,n an form or tran2fer from

anot#er F a""ont. Lo"a/ a2 e// a2 fore,(n pament2 ma e ma*e free/ from

fore,(n "rren" a""ont2. o pament ,n fore,(n e6"#an(e "an e ma*e to or on

e#a/f of an re2,*ent ,n Ban(/a*e2#. 'ament2 from t#e2e a""ont2 re"e,1e*

re2,*ent2! n/e22 (enera// or 2pe",f,"a// at#or,@e* Ban(/a*e2#! m2t e"on1erte* ,nto 5a+a. Ban+2 ma pa ,ntere2t on 2"# a""ont2 at rate2 *eterm,ne*

from t,me to t,me.

FC A..o'nts of Overseas !an,0a*esh Nationa0s

• Ban(/a*e2# nat,ona/2 or+,n( aroa* or pro"ee*,n( aroa* to ta+e p

emp/oment ma open fore,(n "rren" a""ont2.

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42/64

• o ,n,t,a/ *epo2,t ,2 re,re* to open t#,2 a""ont.

• A""ont #o/*er ma operate t#e a""ont #,m2e/f or nom,nate ot#er per2on2 ,n

Ban(/a*e2# for t#,2 prpo2e.

•

5#e a""ont ma e opene* ,n pon* 2ter/,n(! US *o//ar! ro or apane2een.

• 5#e a""ont ma e ma,nta,ne* a2 /on( a2 t#e a""ont #o/*er *e2,re2.

• 5#e2e a""ont2 2#o/* or*,nar,/ e fe* rem,ttan"e2 a""ont #o/*er

#,m2e/f t fn*2 2ent ot#er a(e earner2 ma a/2o e p/a"e* to t#e "re*,t

of 2"# a""ont2.

• Sa/e pro"ee*2 of "rren" note2! tra1e/er=2 "#ee2! *raft2 et". ro(#t ,nto

Ban(/a*e2# t#e a""ont #o/*er #,/e on temporar 1,2,t to Ban(/a*e2#

pro1,*e* fore,(n e6"#an(e ,n e6"e22 of US 9000 ;or ,t2 e,1a/ent< ,2 */

*e"/are* to t#e 2tom2 on Form FM at t#e t,me of t#e,r arr,1a/.

• Fn*2 /,n( to t#e "re*,t of F a""ont2 of Ban(/a*e2# nat,ona/2 "an e

t,/,@e* for ,mport of (oo*2 an* "ommo*,t,e2 a2 per Import 'o/," annon"e*

t#e Co1ernment from t,me to t,me.

FC A..o'nts of D'ty Free &hops

Fore,(n rren" A""ont ,n t#e name2 of t#e D,p/omat," Bon*e* are#o2e ;*t

free 2#op2< /,"en2e* t#e "2tom at#or,t,e2 ma e opene* on t#e fo//o,n(

"on*,t,on2:

• Fore,(n e6"#an(e re"e,1e* on/ on a""ont of 2a/e of mer"#an*,2e ma e

"re*,te* to t#,2 A""ont.

• Fore,(n e6"#an(e ma e 2ent aroa* on/ for t#e prpo2e of ,mport of

mer"#an*,2e t#e on*e* are#o2e.

• For t#e 2ame prpo2e fore,(n e6"#an(e ma a/2o e tran2ferre* from t#e2e

a""ont to fore,(n "rren" a""ont ma,nta,ne* ,t# ot#er an+2.

• Fore,(n e6"#an(e from t#e2e a""ont2 ma e free/ "on1erte* ,nto 5a+a at

"rrent e6"#an(e rate2.

FC A..o'nts of Koint 4ent're Contra.tin, Fir)s

4$ & ' a ( e


43/64

• Lo"a/ an* o,nt 1entre "ontra"t,n( f,rm2 emp/oe* fore,(n

*onor2?,nternat,ona/ *onor a(en",e2 to e6e"te proe"t2 ,n Ban(/a*e2# ma

open fore,(n "rren" a""ont2 a2 per term2 of t#e appro1e* "ontra"t2.

• On/ fore,(n e6"#an(e re"e,1e* from t#e *onor2?*onor a(en",e2 to meet

e6pen2e2 of t#e proe"t "an e "re*,te* to t#e2e a""ont2.

• A// e6pen2e2 ,n fore,(n e6"#an(e a2 per re/e1ant "ontra"t ma e met from

t#e2e a""ont2.

FC A..o'nts of !an,0a*eshis 2orkin, in Forei,n or,aniations

• Fore,(n "rren" a""ont2 ma e opene* ,n t#e name2 of re2,*ent

Ban(/a*e2# nat,ona/2 or+,n( ,n fore,(n? ,nternat,ona/ or(an,@at,on2 operat,n(

,n Ban(/a*e2# pro1,*e* t#e,r 2a/ar ,2 pa,* ,n fore,(n "rren".

• S"# a""ont2 ma e "re*,te* on/ ,t# t#e fore,(n "rren" port,on of t#e

2a/ar an* *e,te* for a// appro1e* "rrent tran2a"t,on2 /,+e "o2t of tra1e/!

e*"at,on for "#,/*ren! me*,"a/ treatment et".

• Fore,(n "rren" a""ont2 ma a/2o e "re*,te* ,t# "on2/tan"

fee2?#onorar,a re"e,1e* ,n fore,(n "rren" t#e ao1e ment,one* "ate(or

of re2,*ent2! *e,t2 to 2"# a""ont2 e,n( 2e"t to 2ame "on*,t,on2 a2

ment,one* ao1e.

4$ Non:resi*ent InvestorLs Taka A..o'nt

5#e non-re2,*ent ,n1e2tor 2#a// open a on-re2,*ent In1e2torP2 5a+a A""ont ;I5A<

,t# an AD ran"#e2 of 'r,me Ban+ L,m,te*! ,t# free/ "on1ert,/e fore,(n

"rren" rem,tte* from aroa* t#ro(# norma/ an+,n( "#anne/ or tran2fer of

fn*2 from t#e non-re2,*ent ,n1e2torP2 fore,(n "rren" a""ont! ,f an! ,n Ban(/a*e2#.

Ba/an"e2 ,n t#e I5A ma free/ e 2e* to Ban(/a*e2#, 2#are2?2e"r,t,e2. 5#e2e

a/an"e2 are a/2o free/ rem,tta/e aroa* ,n e,1a/ent fore,(n e6"#an(e. 5#e I5A

"an e operate* t#e a""ont-#o/*er #,m2e/f or a nom,nee! ,n"/*,n( t#e AD

,t2e/f. D,1,*en*2?,ntere2t earn,n(2 on t#e 2#are2?2e"r,t,e2 o(#t t#ro(# t#e I5A!

net of ta6e2 paa/e on 2"# earn,n(2 of t#e non-re2,*ent #o/*er! re"e,1e* from t#e

,22,n( "ompan?,n2t,tt,on ma e "re*,te* to t#e I5A.

43 & ' a ( e


44/64

Sa/e pro"ee*2 of t#e 2#are2?2e"r,t,e2 pr"#a2e* t#ro(# t#e I5A ma a/2o e

"re*,te* to t#e I5A. o /o"a/ fn*2 from an 2or"e2 ot#er t#an t#o2e ment,one*

ao1e "an e "re*,te* to I5A. o /oan fa",/,t,e2 2#a// e a//oe* t#e AD2 ,n t#e

on-re2,*ent In1e2torP2 5a+a A""ont2.

Forei,n Re)ittan.e Pro.esses an* &ervi.es

Chart+ Pri)e !ank Re)ittan.e Pay)ent F0o6 Chart

'r,me Ban+ #a2 2et t#e #,(#e2t pr,or,t to mo,/,@e ,nar* fore,(n rem,ttan"e of on-Re2,*ent Ban(/a*e2#, at,ona/2 ;RB< /,1,n( an* or+,n( ,n *,fferent part2 of t#eor/*. Or rem,ttan"e 2er1,"e ,2 a2! Fa2t an* Se"re*.

44 & ' a ( e


45/64

Re)ittan.e Pro*'.ts for NR!s

%. Instant Cash Re)ittan.e+ Benef,",ar,e2 "an re"e,1e ,n2tant "a2# rem,ttan"e

from t#e Bran"#e2 of 'r,me Ban+ an* from t#e ran"#e2 of BURO

Ban(/a*e2#.

$. TT Re)ittan.e+ 'ament ,n2tr"t,on2 re"e,1e* t#ro(# te2te* e-ma,/?2e"re*

,nternet 22tem FR! e6e"te pament ,n2tr"t,on2! "re*,t t#e 2ame to t#e

enef,",ar,e2 a""ont ma,nta,ne* ,t# 'r,me Ban+ Bran"#e2 an* a/2o e6e"tet#,r* an+2 pament.

3. DD Re)ittan.e+ DD *ran on t#e Bran"#e2 of 'r,me Ban+ 6"#an(e

ompan,e2 an+2.

4. 2e(:(ase* re)ittan.e+ e-a2e* pament2 e6e"te* from a// or ran"#e2

an* from BURO ran"#e2.

aBor &tren,ths of Pri)e !ank Forei,n Re)ittan.e &ervi.e

I$ Re)ittan.e Distri('tion Net6ork

'r,me Ban+=2 e6,2t,n( netor+ of %$$ /o"at,on2 t#ro(#ot t#e

"ontr %09 ran"#e2 an* %7 SM ran"#e2V.

Un*er a 2-repre2entat,1e a(reement ,t# 'r,me Ban+ 900

ran"# /o"at,on2 of BURO Ban(/a*e2# are ma+,n( ,n2tant "a2#

pament of rem,ttan"e2 to t#e enef,",ar,e2

Stron( A(en" arran(ement ,t# a #o2t of /o"a/ an+2 for

*,2tr,t,on of fore,(n rem,ttan"e

II$ Re)ittan.e Pro.essin, &tren,th

49 & ' a ( e


46/64

Rea/ t,me on/,ne "onne"t,1,t ,t# a// t#e Bran"#e2 of 'r,me

Ban+ t#ro(# ore Ban+,n( Softare a//o,n( ,n2tant a""ont-

to-a""ont "re*,t! o1er t#e "onter "a2# pament of In2tant "a2#

rem,ttan"e2 "re*,t of pro"ee*2 of fore,(n 552 to "2tomer

a""ont2.

Bat"# pro"e22,n( of pament or*er2 for t#,r* an+ "re*,t ,t#,n

t#e 2ame "/ear,n( @one

Atomate* entra/,@e* Fore,(n Rem,ttan"e enter ;FR< at

Hea* Off,"e for fa2ter pro"e22,n( of rem,ttan"e2. Atomat,on

#a2 ,n"rea2e* t#e eff,",en" of FR an* re*"e* t#e /ea*-

t,me.

III$ A0ternative De0ivery Channe0

• ,t# t#,2 ,*e A5M netor+ ,nfra2tr"tre an* 2,t"#,n(

22tem! e #a1e a""e22 to $400 2#are* netor+ of ot#er an+2

2prea* o1er t#e "ontr. Re"ent/! ,n,t,at,1e #a2 een ta+en to

,n2ta// 'OS to 2pp/ement t#e e6,2t,n( a/ternat,1e *e/,1er

"#anne/! #,"# ,2 e6pe"te* to e ,n 2er1,"e ,t#,n a 2#ort per,o*.

I4$ &pee*y De0ivery of Re)ittan.e

'r,me Ban+ en2re2 fa2ter *e/,1er of fore,(n rem,ttan"e a2 per t#e fo//o,n( trn-aron* t,me:

• 'r,me Ban+=2 "2tomer ;more t#an %$0 ran"#e2< : In2tant A?

"re*,t

• BURO Ban(/a*e2# ;900 ot/et2< : Same or+,n( *a

• 5#,r* Ban+=2 "2tomer : $ W 9 or+,n( *a

4$ Internationa0 !ankin, Re0ationship

4 & ' a ( e


47/64

'r,me Ban+ #a2 e2ta/,2#e* a (oo* "orre2pon*ent an+,n(

netor+ t#ro(#ot t#e or/*.

At pre2ent! t#e Ban+ #a2 "orre2pon*ent re/at,on2#,p ,t# 9% ran"#e2 of %)G an+2 /o"ate* ,n G7 "ontr,e2.

'r,me Ban+ ma,nta,n2 34 OS5RO a""ont2 ,n ) *,fferent

"rren",e2 ,t# $9 an+2 to fa",/,tate pament2 an* re"e,pt2 ,n

fore,(n "rren",e2.

4I$ &tren,th in &o'r.in, In6ar* Re)ittan.e

'r,me Ban+ #a2 a #o// one* 22,*,ar ,n S,n(apore for

#an*/,n( rem,ttan"e2 of non-re2,*ent Ban(/a*e2#,2 /,1,n( ,n

S,n(apore an* ot#er nat,ona/2

'r,me Ban+ #a2 a #o// one* 22,*,ar ,n UK ;3 ran"#e2

,n Lon*on! B,rm,n(#am an* Man"#e2ter<

Dra,n( arran(ement ,t# 4$ e6"#an(e "ompan,e2 an+2 of

aron* t#e (/oe for 2or",n( ,nar* fore,(n rem,ttan"e

Mar+et,n( repre2entat,1e2 ,n o1er2ea2 /o"at,on2 for 2or",n(

rem,ttan"e! a""ont open,n( an* "ro22 2e//,n( of RB pro*"t2

47 & ' a ( e


48/64

#.1 Su''ary of the Study:

'r,me Ban+ ,2 an emer(,n( an+. 5#e an+ #a2 on/ "omp/ete* a *e"a*e of an+,n(

4G & ' a ( e


7$ &'))ary of the st'*y

;$ Re.o))en*ations


49/64

2er1,"e2. At t#e ,n,t,a/ 2ta(e of 2,ne22! e1er ,n2t,tt,on #a2 to (o t#ro(# t#e *,ff,"/t

pat# of 2r1,1a/. 5o a"#,e1e t#e "onf,*en"e of t#e orroer2! t#e an+ m2t e6e"te 2ome

,mpro1ement2 ,n ,t2 mar+et,n( an* operat,ona/ area2 'r,me Ban+ Lt* 2#o/* tr to ,n

orroer2 fa,t# pro1,*,n( t#em eff,",ent an* *epen*a/e 2er1,"e2! "re*,t fa",/,t an*

p*at,n( ,t# 2er fr,en*/ mo*ern te"#no/o(,e2. 5#e an+ 2#o/* re*e2,(n a// 2ort2 of

an+,n( pro"e*re2 to e more 2er-fr,en*/! attra"t,1e an* ,mpre22,1e.

'r,me Ban+ /,m,te* 2tarte* ,t# a 1,2,on to e t#e mo2t eff,",ent f,nan",a/ ,nterme*,ar ,n

t#e "ontr an* ,t e/,e1e2 t#at t#e *a ,2 not far off #en ,t ,// rea"# ,t2 *e2,re* (oa/. It

/oo+2 forar* to a ne #or,@on ,t# a *,2t,n"t,1e m,22,on to e"ome a #,(#/ "ompet,t,1e

mo*ern an* tran2parent ,n2t,tt,on "ompara/e to an of ,t2 +,n* at #ome an* aroa*.

F,na// ,t "an e 2a,* t#at! Fore,(n Rem,ttan"e 2#o/* e more for emer(,n( mar+et2! p

ar*,n( (rot# of nat,ona/ ,n"ome an* o1era// ,mpro1ement ,n t#e 2tan*ar* of /,1,n(.

#.2 Reco''endations:

I #a* t#e pra"t,"a/ e6po2re ,n 'r,me Ban+ Lt*. Hea* Off,"e! Mot,#ee/ for 2t t#ree

mont#2! ,t# m /,tt/e e6per,en"e ,n t#e an+ ,n "ompar,2on ,t# 1a2t an* "omp/e6 an+,n(

22tem! ,t ,2 1er *,ff,"/t for me to re"ommen*. I #a1e o2er1e* 2ome 2#ort"om,n(2

re(ar*,n( operat,ona/ an* ot#er a2pe"t2 of t#e,r an+,n(. On t#e a2,2 of m "/o2e

o2er1at,on I o/* /,+e to propo2e t#e fo//o,n( re"ommen*at,on2-

Impro1e off,"e ma"#,ne "onf,(rat,on an* 2#o/* e 2e* p(ra*e 1er2,on.

mp/oee2 are proper tra,ne* ,t# 1a2t +no/e*(e aot t#e,r or+ 1ar,et.

Impro1e* 2er fr,en*/ 2oftare #,"# ,2 ,n"rea2e* t#e performan"e of

emp/oee2.

Se(re(at,on t#e or+ *epen*2 on eff,",en" an* performan"e.

Appra,2e* t#e emp/oee2 an* 2#o/* e *(e* t#e,r performan"e.

5r,n( to ,ntro*"e t#e ne featre an* 2er1,"e2 aot rem,ttan"e.

S,mp/,f,e* t#e tota/ rem,ttan"e pro"e22.

De"rea2,n( t#e *epen*en" on I5 *epartment an* 2#o/* e prepare* on I5

,nfra2tr"tre for 2per an* fa2t 2er1,"e2.

2t,f,e* t#e ot#er an+2 rem,ttan"e 2er1,"e2 an* ta+en effe"t,1e 2teep2 for

etter rem,ttan"e 2er1,"e2 t#an ot#er2.

4) & ' a ( e


50/64

Up(ra*e t#e 2er1er for ma,nta,n,n( #(e #,2tor,"a/ an* pre2ent *ata.

L,n+,n( ,t# MIS *epartment for ,n"rea2,n( performan"e an* 2er1,"e

*e1e/opment.

=$< Con.0'sionRem,ttan"e2 p/a a 1,ta/ part ,n t#e e"onom. A2 of $0%$! Ban(/a*e2# ,2 amon( t#e

top rem,ttan"e re"e,1,n( "ontr,e2 ,n t#e or/*. Rem,ttan"e2 p/a an e22ent,a/ ro/e ,n

t#e Ban(/a*e2# e"onom to*a. 5#e /o"a/ e"onom #a2 a/2o enef,te* ,n*,re"t/ a2

/ar(e ot-m,(rat,on! e2pe",a// from 2ome part2 of t#e "ontr /e* to /o"a/,@e* /aor

2"ar",t! "a2,n( a(e2 to r,2e.

'r,me Ban+ ,2 t#e mo2t prom,2,n( pr,1ate "ommer",a/ an+ ,n Ban(/a*e2#. 1er*a

'r,me Ban+ ma+e2 an effort to ,n"rea2e t#e,r pro*"t an* 2er1,"e2 a/t#o(# t#e

pro1,*e a ,*e ran(e of pro*"t an* 2er1,"e2 to t#e,r "2tomer2. 5#e an+ ,2

2prea*,n( ,t2 operat,on t#ro(# a// o1er t#e Ban(/a*e2#. So 1er re"ent ,t ,// ,n"rea2e

t#e,r ran"#e2 more to meet p t#e peop/e *eman*. It ,2 "omm,tte* to pro1,*e #,(#

a/,t f,nan",a/ 2er1,"e2?pro*"t2 to "ontr,te to t#e (rot# of CD' of t#e "ontr

an* t#e (rot# of ,n*2tr,a/,@at,on! oo2t,n( p e6port! "reat,n( emp/oment

opportn,t for t#e e*"ate* ot#! ra,2,n( 2tan*ar* of /,1,n( of /,m,te* ,n"ome (rop

an* o1era// 22ta,na/e 2o",oe"onom," *e1e/opment of t#e "ontr.

5#e an+ ,2 ma,nta,n,n( a e//-2tr"tre* "ommn,"at,on from top to ottom /e1e/.

5#e or+ e6per,en"e ,n t#e 'r,me Ban+ L,m,te* for t#e per,o* of ,ntern2#,p pro(ram

a2 1er en/,(#ten,n(. A// off,"er2 of t#,2 *epartment ere "o-operat,1e an* 1er

fr,en*/ ,n t#e,r att,t*e. o en1,ronment ,n t#e 'r,me Ban+ L,m,te* ,2 e6"e//ent. At

t#e 2ame t,me! t#e 2er1,"e pro1,*e* t#e off,"er2 of t#,2 *epartment ,2 #ar* or+,n(.

5#e tr to ma+e t#e "2tomer fee/ /,+e #ome an* ma+e t#em a *e2,re 2er1,"e #,"# ,2

2omet,me2 ao1e to t#e,r e6pe"tat,on an* t#at=2 # 'r,me Ban+ ,2 no one of t#e

mo2t top repte* "ommer",a/ an+2 ,n Ban(/a*e2#.

90 & ' a ( e

CHAPTER 8>+

!I!#IOGRAPH5 AND

APPENDIX


51/64

/.1 Biblio"ra$hy:

/.1.1 Boo%s and $ublications:

9% & ' a ( e


7$ !i(0io,raphy

;$ Appen*i-


52/64

%. A#me* a2,r**,n. ;%)G)< ! Ban+,n( an* F,nan"e ompen*,m: %2t e*,t,on .

Stan*ar* pr,nt,n( an* pa"+a(e2: D#a+a.

$. Star B2,ne22 e2 . ;$00G


53/64

1.2.1.1 &erfor'ance at a lance:

/.2.1.2 State'ent of Co'$rehensive nco'e:

93 & ' a ( e

Pri)e !ank #i)ite*


54/64

94 & ' a ( e


55/64

/.2.1. State'ent of Cash lo+:

99 & ' a ( e


56/64

/.2.1.# State'ent of inancial &osition:

9 & ' a ( e


57/64

/.2.1./ inancial )i"hli"hts:

97 & ' a ( e


58/64

9G & ' a ( e


59/64


60/64

0 & ' a ( e


61/64

% & ' a ( e


62/64

G#O&&AR5+

$ & ' a ( e


63/64

3ob &erfor'ed n nternshi$ Session

Dai0y Re.or* A.tivities +A2 an ,ntern! I #a1e or+e* ,n Hea* Off,"e! 'r,me Ban+ L,m,te* from 0 anar to %)Ferar $0%3. At t#,2 moment! I or+e* Fore,(n 6"#an(e Department.

Da Date A"t,1,t,e2

%. anar 0.$0%3 ent to 'r,me an+ #ea* off,"e for (ett,n( "onf,rmat,on

/etter.

$. anar 07.$0%3 Han*o1er "onf,rmat,on /etter to t#e Hea* of FR

Department.

3. anar 0G.$0%3 or+e* at 6port *e2+ an* (et r,ef ,*ea from Ra, Ha2nat

aot t#e pro"e22 of Inar* Rem,ttan"e.

4. anar 0).$0%3 5ran2fer Fn* 2,n( BF5.9. anar 0.$0%3 or+e* at 6port *e2+ an* (et r,ef ,*ea from 5o#,*r

I2/am aot t#e pro"e22 of Import,n( an* 6port,n(

pro*"t.

. anar 07.$0%3 or+ at 6port *e2+ an* f,// p ' form2.

7. anar 0G.$0%3 or+ at 6port *e2+ an* f,// p ' form2.

G. anar 0).$0%3 or+ at 6port *e2+ an* f,// p ' form2.

). anar %0.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr ,n B,// of

ntr Re(,2ter.

%0 anar %%.$0%3 Fr,*a%%. anar %$.$0%3 Satr*a

%$. anar %3.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr FDB'?FDB

re(,2ter.

%3 anar %4.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr FDB'?FDB

re(,2ter

%4. anar %9.$0%3 or+e* at 6port *e2+ an* (et r,ef ,*ea from +ama/

#o22a,n aot t#e pro"e22 of 6port,n( pro*"t! /etter of

"re*,t! B,// of Lan*,n(! In1o,"e an* B,// of 6"#an(e.

%9. anar %.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr B,// of ntr

3 & ' a ( e


64/64

re(,2ter.

%. anar %7.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr FDB'?FDB

re(,2ter

%7. anar %G.$0%3 Fr,*a

%G. anar %).$0%3 Satr*a%). anar $0.$0%3 or+e* at 6port *e2+ an* (et r,ef ,*ea from A*r Ra

aot FDD an* F55 an* ,*ent,f,n( FDD F55 f,/e2.

$0. anar $%.$0%3 or+e* at 6port *e2+ 2ort,n( F55 f,/e2.

$%. anar $$.$0%3 or+e* at 6port *e2+ 2ort,n( F55 f,/e2.

$$. anar $3.$0%3 Ma+,n( a /,2t of S#orte* F55 an* t#en "#e"+ ,t# F55

f,/e2.

$3. anar $4.$0%3 or+e* at 6port *e2+ 2ort,n( FDD f,/e2.

$4. anar $9.$0%3 Fr,*a

$9. anar $.$0%3 Satr*a

$. anar $7.$0%3 Ma+,n( a /,2t of S#orte* FDD an* t#en "#e"+ ,t# FDD

f,/e2.

$7. anar $G.$0%3 5oo+ /ea1e

$G. anar $).$0%3 5oo+ /ea1e

$). anar 30.$0%3 C,1,n( *ata entr of FDD?F55 re(,2ter.

30. anar 3%.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr FDB'?FDB

re(,2ter

3%. Ferar 0%.$0%3 Fr,*a

3$. Ferar 0$.$0%3 Satr*a

33. Ferar 03.$0%3 or+e* at Import *e2+ an* (et r,ef ,*ea from M*. A*//aA#me* aot t#e pro"e22 of Import pro*"t.

34. Ferar 04.$0%3 or+ at Import *e2+ an* f,// p I'M form2.

39. Ferar 09.$0%3 Horta/ *a

3. Ferar 0.$0%3 or+ at Import *e2+ an* f,// p I'M form2.

37. Ferar 07.$0%3 or+ at Import *e2+ an* f,// p 2tatement form2.

3G. Ferar 0G.$0%3 Fr,*a

3). Ferar 0).$0%3 Satr*a

40. Ferar %0.$0%3 or+ at 6port *e2+ (,1,n( *ata entr ,n 6port Re(,2ter.

4%. Ferar %%.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr ,n B,// of

ntr Re(,2ter.4$. Ferar %$.$0%3 or+ at 6port *e2+ (,1,n( *ata entr ,n 6port form.

43. Ferar %3.$0%3 5oo+ /ea1e

44. Ferar %4.$0%3 or+ at 6port *e2+ an* (,1,n( *ata entr FDB'?FDB

re(,2ter.

49 Ferar %9 $0%3 Fr,*a

fullreport-111218021501-phpapp01 (2)(1)

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