FUJITSU QUALITY LABORATORYCompany Profile

HAKARU WAKARU KAERU

HAKARU

for your continuous improvement

To solve the “quality” problem that a customer does realize or does not, the first step is to measure (Hakaru) the fact. Our specialists select the method for Hakaru, the best suitable for the customer.

Product QualityProduct QualityService QualityService Quality

MeasurementMeasure / Scale / Analyze / Assess

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WAKARU KAERUWith Hakaru result, our skillful, highly experienced specialists clarify the root cause of the problem to the customer.

Based on the clarified root cause (Wakaru),we suggest the practical solution best suitable for the customer so that the customer can improve (Kaeru) by yourself.

ClarificationEvaluate / Diagnose / Validate

InnovationImprove / Innovate / Change / Reform

EnvironmentalEnvironmentalQualityQuality

Fujitsu Quality laboratory Group views quality as quality in all matters necessary for society and provides solutions for refining and improving “Product Quality”,“Service Quality”, and “Environmental Quality”. We create secure and safe society together with our valued customers.

FUJITSU QUALITY LABORATORY Group VISION

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HAKARU– select the most suitable method to see the fact

WAKARU– clarify what the root cause is,

KAERU– take the action to change yourself for your success

We support the customer for sustainable solution.

Product Quality Service Quality

One-stop support for quality improvement and enhancementIn the life cycle of Product / Service

For stable operation of the product under harsh service environment ▶▶▶

Visualize, quantize the influence of the environment on product lifeEffective and efficient countermeasures

Pay expensive maintenance cost for the products which inevitably face with the service environment much harsher than assured? Or ...?--- We develop “dummy products”, and install them at the points together with the products under service. The dummy, a tool to monitor the environmental conditions and the performance of the sensitive devices consisting the product, outputs the data the customer has longed to have. The data analyzed clearly shows which point needs which actions immediately. The customer takes countermeasures effectively, with the minimum operation cost.

For Person-independent software development process ▶▶▶Enhance the “Value to the user” of the software Organization, with higher performance and More capabilities

Major organization goals: to minimize the field failure of the software, and to end the person-dependent development process.--- Through the consulting, we clarify the problems. For the field quality improvement, we support process improvement through applying international standards for software development process CMMI®*, and the view point of quality management. For the systematized software development process, we define the recipe for development flow in details.

For reliable “Product development” ▶▶▶Establish “Quality process” for the software integrated processBetter understanding of own process, further sustainable activities

Aim to reinforce the product development process where software and hardware are integrated. How to reduce the delays and field claims? How to control the software developer?--- We appraise the entire development process to visualize the strength and weakness, suggest the system capable to develop advanced products, and support the customer define standards. Further, we conduct human resource education program covering the audit skill, and help the customer to lead the sustainable improvement.

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Environmental QualityConserve the environment, protect people, through the environmental improvement cycle

For reliable operation of the factory equipment ▶▶▶Prioritize the spots requiring environmental improvement More effective improvement, with simpler diagnosis of corrosive environment

Need countermeasure against the corrosion–induced problem in power equipment, but how to handle all the equipment in every facilities within the factory? --- We recommend our original tool that is designed simply enough for the factory operators to measure the corrosive substances easily and precisely in ppb order, and support establish the system to clarify the severity of corrosion. As the result, levels of the corrosion in all the spots, counting up no less than 100, are clarified all at once. The customer places the priority of the countermeasures and improves the environment effectively.

For the compliance with hazardous substances regulations ▶▶▶Systematize the management on environmental requirementsHigher assurance of human health and natural environment

Too many and varied government requirements in relation to the pollution; such as the emission control, the concentration control, and the worker education…. Only the “Perfect” is allowed, but how?--- We help listing up all the substances that the customer deals, working and handing conditions across the factory, to clarify necessary measurement and method for troubleshooting (installation of improved equipment, wearing of protections). The effective and systematic improvement for the regulatory compliance eventually secures human health and conserve the environment.

For safe and secured life ▶▶▶Cooperation across the communities fighting with natural disastersMore effective disaster prevention, damage reduction

How to understand and predict timely the hazard in the area vulnerable to the natural disaster?--- Establish an operation system combining the weather information network by Fujitsu group with roads/ vehicle control networks. The system allows the community to monitor the weather conditions and operation of snow blowers and patrol cars at a time. Through the visualization and disclosure of information across the community, an impact of the disaster is now obviated effectively. The community realizes safe lives of the town people, and the convenience to the tourists.

* CMMI® is registered at the United States Patent and Trademark Office.

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Product Quality / Service QualityWhat is the best suitable solution for the customer ?

The team of our quality professionals will figure out, with know-how in the field of electricity and electronicsdeveloped through working in Fujitsu Group.

Quality LCM SolutionWhat we think the ultimate solution for the Product and Service Quality is the concept of “Quality Life Cycle Management (LCM) solution”, a total solution that covers each phases throughout the Product life cycle; from Product planning to the Field support.

Quality Concierge

Robust Quality Process

A consulting service for any issues regarding the quality.

Aiming at sustainable quality improvement process, we support the customer establish the quality system through consulting or quality related education. We help educating / training leadership so that the customer continuously improve the process.

■　Development Process ImprovementThe more complicated the product development has become, the more difficult it has come to be for you to continue providing products that meet the market needs. We support you establish or improve development processes introducing de facto standards models, such as CMMI®*1 and Automotive SPICE®*2.

■　Compliance with StandardsEnsuring product quality requires a quality control and a quality assurance system that fully satisfy applicable quality requirements. The system audit by our qualified staff will support establishment, maintenance, or improvement of the quality control and quality assurance system.

■　Education and TrainingTaking advantage of experience acquired through actual development work in Fujitsu Group, we support education, training and personnel development needed to maintain or improve the product development process and quality assurance system. For example, ISO9001 internal auditor training, “why-why” attitude for root cause analysis and others.

*1 : CMMI® is registered at the United States Patent and Trademark Office.*2 : Automotive SPICE® is registered trademark of VDA.

QualityConcierge

Productplanning

Marketing/Field support

Design

Sales/Distribution

Qualification/Verification

Procurement/Production

ProductRelease

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Conducting a Role in Product Life CycleNeed help with any role in the product life cycle? Our specialists conduct a role in product life cycle that the customer encounters difficulties in completing.

■　Design Verification / Safety EvaluationWe help you develop reliable, quality, and safe products by proposing the product evaluation and verification plan best suitable for the product specifications and user’s use conditions. Particularly, we have advantage in circuit verification and safety evaluation of power supplies and battery units.

■　Failure AnalysisWe support the failure analysis of wide range of products, from semiconductor, printed circuit board, connector and other circuit components, to OEM (Original Equipment Manufacturing) or ODM (Original Design Manufacturing) products. If you need, our specialists provide comprehensive supports, covering clarification of failure mechanism, suggesting the countermeasures, and effect verification of the improvements.

Product Development

Quality Improvement

■　Reliability Evaluation / Environmental TestThermal shock test chambers, corrosive gas testers…, we have a variety of test equipment -counting up to more than 100 units, to simulate the environment that the products may experience. Not only applying the test conditions according to the industrial standards, but also we propose the test plan to detect the risk, and eventually suggest the corrective action plan suitable for you.

■　Material AnalysisWe pursue the cause of a failure and a manufacturing defect even it comes from a size of several atoms. Being specialists both in materials and analysis methods, we select the best suitable method for the purpose among a variety of analyzers and make full use of it, and support you improving the quality of the product.

■　Factory AuditAudit manufacturing factories, within the supply chain of your products. We have expert auditors in Japan and in China (Suzhou). In China, together with our Japanese-speaking local auditors, we provide fast and close support for the successful and effective factory audit.

■　Adhesive Development“Something is missing or something is too much. That is what the commercial adhesive is!” Too early to give up. How about a customized adhesive that we develop? As we ourselves have been involved in research and development of adhesive for mounting electronic devices, we have leading material technologies to develop adhesive that complies with your requirements.

Chambers for various environmental simulation

Adhesives, featuring curing at low temperature, in short time

Decapsulation of IC package without damaging Ag wire

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Environmental QualityKnow what you result and do what you should,

for a permanent responsibility of the business

and the society. We support the customer move

towards sustainable secure and safe society,

in any phases of Environmental

improvement cycle.

Climate change, the collapse of the ecological

network, and environmental pollution…

To conserve and to get along with the natural

environment are the major challenges for

everyone around the world.

FUJITSU QUALITY LABORATORY Group

challenges towards the secure and safe society

through supporting the customer, and

completes the responsibility for the globe.

EnvironmentalImprovement Cycle

Plan

Action Investigate

Evaluate Analyze

ConsultingTowards the less environmental risk and recycling society,

we support the customer further the environment conservation activities.

■　Management of Chemical Substances in ProductTo keep strictly comply with the laws and regulations represented by EU RoHS Directives and REACH regulation which are frequently revised, it is necessary to establish a management system covering entire supply chain, and catch up with the latest requirements. With the know-how developed through experience in Fujitsu group, we support you implement the management of chemical substance in products, conduct education and training, or we provide helpful information.

■　Recycling SocietyAiming at recycling society, the 3R initiative for waste is now a vital activity. Our service includes consulting on establishment and discontinuation of the waste processing facilities, supporting the biomass power generation business, and supporting the detoxification of low-concentration PCB (Poly-Chlorinated Biphenyl).

*3R (Three R) : ReduceReuseRecycle

XRF image (analysis of hazardous substance)

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Environmental Monitor

Investigation / Analysis

With ICT, we protect our safe and secure society from the environmental pollution and natural disaster.

With the accurate measuring, investigation and analysis for the root cause and the source of pollution, we

suggest the solution to the problem.

Investigating air for PM2.5

■　Air QualityMicroscopic and low-concentration analysis is indispensable for investigating the air quality. In addition to PM2.5(particle matter in the air, with diameter of no more than 2.5μm), corrosive gas, air pollution or olfactory pollution, we investigate, measure and analyze atmospheric environment conditions such as noise and vibration.

■　System Development / ConstructionOur support for the development and construction of the monitoring system covers from selecting the sensors or measurement instruments best suitable for your requirements, to establishing the system that collects and publishes the data and information. We coordinate, install and establish the environmental monitoring system of high quality and reliability that meets the global standards.

■　Operation and MaintenanceWe provide maintenance and operation service for the various sensors and center server system. We have service centers where our experts for measurements and instruments are assigned, and are ready for your problems. Moreover, we provide comprehensive support for your monitoring operations including checking the reliability of data obtained.

■　Water QualityNeed to investigate the water quality of business sewage, river water, seawater, or ground water? Proceeding the activities for the regulatory compliance? Our support for the water quality investigation covers selecting the spots for the sampling and evaluation method, and sampling work to the analysis.

■　Soil QualityAs an organization designated as a soil pollution investigator, we provide a comprehensive support starting from the investigation to suggestion of the countermeasures against the specified hazardous substances (volatile organic compound, heavy metal, pesticide, etc.), oil, and dioxins.

■　Corrosive Environment / CountermeasureCorrosive environment may cause the failure in the electric / electronic device, appliance, or machine and equipment. We support the environmental quality improvement by one-stop.Utilizing our original measuring tools, we diagnose the environment where such risk is concerned. We also have consulting service for the environmental quality improvement plan.

■　Work Environment / Industrial Health RequirementsConforming to the Occupational Health and Safety Law, our qualified Working environment measurement experts investigate, analyze and evaluate the working environment. Also, aiming a safe and healthy work place, our Industrial health consultants support the work environment management for e.g. labor health or industrial hygiene. We also conduct the education program.

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Know-how

Multi-faceted

Experience

Flexibility

Fosterage

Technology

Why People Choose the FUJITSU QUALITY LABORATORY Group?

A team of reliable specialistsTechnology and know-how developed through working in Fujitsu group.

Train leadership for quality improvementEducate and train leadership for the improvement,for the sustainable and robust quality system.

Committed on–site and hands-on approachWith our involvement in the quality improvement activity behind, we suggest effective countermeasures suitable for each customer.

Multiple approach for the solutionSolve the problem from different aspects – product, service, environment and assessment.

Offering customized solutionCustomer–oriented service and solution, matching to your problem or the practical limits.

Experience in variety of fieldsWithout limiting to electric / electronics,we have supported customers in a variety of fields; communication services, toy, or municipal …

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Know-how

Multi-faceted

Experience

Flexibility

Fosterage

Technology

Chin

a

August 2006: Merged and changed name to

Established in January 2009 (full ownership of capital)

Fujitsu Laboratory Ltd. Fujitsu Limited

1994: Spun-off and became independent as

Analysis Division

2006: Merged with the Reliability Evaluation Division

2007: Merged with the Audit Division

FUJITSU QUALITY LABORATORY LIMITED

March 2009: Open the laboratory*Cooperative laboratory

FUJITSU QUALITY LABORATORYEnvironment Center Ltd.

Eco Analysis Corporation

1976: Established FDK Environment & Analysis Center

2009: Joined the FUJITSU QUALITY LABORATORY Groupand changed the name

1971: Established the company2010: Joined the FUJITSU QUALITY

LABORATORY Group

Fujitsu Analysis Laboratory Ltd.

Reliability Evaluationand Audit Divisions

FUJITSU QUALITY LABORATORY Group

FUJITSU QUALITY LABORATORY (Suzhou) Ltd.

Jiangsu Entry-Exit Inspection and Quarantine Bureau

Handling mainly mechanical and electrical products and vehicle testing

FUJITSU QUALITY LABORATORY (Wuxi)

History

Eco Analysis Corporation84 Takeda Kitamitsugui-cho, Fushimi-ku, Kyoto-shi, Kyoto, 612-8419, Japanhttp://www.kankyou-keisoku.co.jp/

Contact:http://www.kankyou-keisoku.co.jp/contact/

info@kankyou-keisoku.co.jp

Tel: +81-75-643-0341 Fax: +81-75-644-0645

FUJITSU QUALITY LABORATORY (Wuxi)No. 328 Yanxin Road, Huishan District, Wuxi, Jiangsu, Chinahttp://www.fujitsu.com/cn/jp/about/local/subsidiaries/fqls/

Contact:inquiry@fql.com.cn

Tel: +86-510-8821-9802 Fax: +86-510-8821-9803

Affiliated Companies

Offices:

Headquarter1-1, Shinogura, Saiwai-ku, Kawasaki-shi, Kanagawa, 212-8510, Japan (Fujitsu Shinkawasaki Technology Square)http://www.fujitsu.com/jp/fql/

Contact:fql-contact@cs.jp.fujitsu.comTel: +81-44-280-9940

Akashi Office64-Nishiwaki, Okubo-cho, Akashi-shi, Hyogo, 674-8555, Japan (Akashi Office of Fujitsu Limited)

Tel: +81-78-934-8207

FUJITSU QUALITY LABORATORY Environment Center Ltd.2281 Washizu, Kosai-shi, Shizuoka, 431-0431, Japan (Kosai Plant of FDK Corporation)http://www.fujitsu.com/jp/fql/about/subsidiaries/fqle/

Contact:fql-environment@cs.jp.fujitsu.com

Tel: +81-53-576-0841 Fax: +81-53-576-5258

FUJITSU QUALITY LABORATORY (Suzhou) Ltd.Rm 101, Building 20, No. 158, JinFeng Road, Suzhou New District, Suzhou, Jiangsu Chinahttp://www.fujitsu.com/cn/jp/about/local/subsidiaries/fqls/

Contact:http://www.fujitsu.com/cn/jp/about/local/subsidiaries/fqls/contact/

fqls-zenin@cn.fujitsu.com

Tel: +86-512-6832-0107 Fax: +86-512-6832-0117

China officeAnalysis (Material/Environment) and Environmental Investigation

Environmental Investigation, System solution Measurement Instrument Maintenance

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FUJITSU QUALITY LABORATORY LIMITED1-1, Shinogura, Saiwai-ku, Kawasaki-shi, Kanagawa, 212-8510, Japan(Fujitsu Shinkawasaki Technology Square)Tel: +81-44-280-9940

http://www.fujitsu.com/jp/fql/Contact:fql-contact@cs.jp.fujitsu.com

©FUJITSU QUALITY LABORATORY LIMITED 2017