Fujitsu in Energy & Utilities

shaping tomorrow with you

Winds of Change

Fujitsu has been active in the energy and utilities sector for more than 30 years, providing application services, ICT infrastructure and business consultancy services throughout the value chain from generation to retail.

The pace of change in the energy and utilities industries is increasing rapidly. Pressure is coming from all sides:

■ Regulatory compliance that requires your attention and demand to change

■ Environmental concerns about emissions caused by energy generation

■ Controlling costs and risk as market forces continue to impact your ability to generate profits

■ Addressing evolving opportunities such as the rise of multi-channel communication as a way to improve your business.

Research shows that only 32% of executives in private sector firms rate their businesses as ‘Fit to Change’.* Is your organisation responsive enough to prosper in a changing market? As business conditions change, so must the technologies that support them. Smart grid and smart meter investments are the cornerstones of the technology solutions for many of the pressures your business faces. But this won't be enough. For example, new billing engines and customer relationship management (CRM) systems are needed, while business intelligence and analytics will help save costs and drive business growth across the entire value chain.

In this constantly changing world, you need answers that are dependable, flexible and cost effective, while avoiding investments in equipment or skills that might become liabilities. That’s where a committed, expert, end-to-end IT partner can make a real difference. Fujitsu is that partner for thousands of customers around the globe. We offer world-class propositions – from smart metering solutions to pay-per-use cloud services, from desktops to data centres – which can enable you and your business to prosper today.

*Fujitsu Fit to Change Study, 20122

Smart initiatives are a clever infrastructure investment that will accelerate your business and enable you to innovate.

Bright Ideas

Building Smart CitiesWith urban living becoming the norm throughout the world, Fujitsu is creating smart cities that deliver more sustainable, efficient and people-friendly environments. It's part of our long-term vision of realizing a Human Centric Intelligent Society, where ICT helps to create a society where people’s lives are prosperous and secure. Fujitsu is involved in smart city projects in some 20 communities worldwide, collaborating with partners and contributing our insight and experience to reinvent urban living.

Did you know? In Saudi Arabia, Fujitsu is working to transform industrial estates managed by the Saudi Industrial Property Authority (MODON) into smart cities. The work includes building an environmental improvement system and a cloud system covering industrial estates nationwide as part of steps to bring about environment-friendly eco-cities.

We're entering an era of smart metering, smart cities and smart technology... but what does that really mean? At Fujitsu we believe there are three clear and immediate benefits from smart technologies - with many more to come.

1. Get closer to your customerWhether it’s the move to multi-channel or the increased data produced by smart meters, smart solutions provide new touchpoints and potentially new insights. To realise the full benefits, you need user-friendly systems at the customer end and effective data analytics capabilities back at base to cut through the noise.

2. Be more agileThe new data streams created by smart meters can be used to predict consumer behaviour, design new products and services, and deepen the customer relationship. For example, power companies will have a much more accurate and up-to-date feel for their user population – and the ability to respond faster to changing demand.

3. Save time and moneySmart solutions have up-front costs, but they generate high pay-back over a long lifetime. The smarter you build today, the better equipped you will be to adapt tomorrow. You'll be saving time and money by responding faster and avoiding hefty new-build projects in the future.

Fujitsu invests more than $2 billion every year in applied R&D, opening up new and smart opportunities for your business worldwide.

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Fujitsu - delivering around the world

Airtricity, IrelandFujitsu helped Ireland’s largest independent energy utility re-align mission-critical business processes and legacy systems ready for the deregulated market. Our know-how and execution enabled them to compete effectively in the new marketplace and helped their business worldwide with the introduction of a knowledgeable billing partner. We also gave them access to fully flexible and integrated Customer Information Solutions, enabling them to understand their customers better.

Smart Metering Case Study, USAFujitsu supplied devices with proprietary wireless technology to a utility company in New Mexico, enabling them to build a network of smart meters for approximately 30% less than other smart meters on the market. Fujitsu is also developing a cloud-based system to maintain electricity consumption data for each household, which significantly reduces the cost of building smart grids.

Centrica, United KingdomFujitsu was tasked by Centrica with reducing the cost of a suite of corporate applications by 50%. We provided an Applications Value Assessment service that identified the relative value and viability of these applications. The client can now judge which applications should be retained, redesigned or replaced.

Northern Ireland Water, United KingdomChosen for our expertise and extensive capability, Fujitsu implemented various Oracle solutions to maximise Northern Ireland Water’s operational investment and enabled them to offer a better customer experience through a linked back office.

Fujitsu are a global Oracle Diamond Partner and we have the largest Oracle application capability in the UK with access to an extensive global partner network of over 3,500 professionals.

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Alerion, ItalyFujitsu introduced virtualisation and cloud-based infrastructure to Italy's leading independent green energy company, making Alerion’s ICT operations more dynamic and flexible, and positioning them for future growth.

Metawater, JapanFujitsu’s On-Demand cloud service is being employed by Metawater, which supports the water and sewer operations of local governments in Japan. Metawater can now provide regional monitoring, asset management and remote support services so that local governments and their partners can share information and communication infrastructure, delivering superior flexibility at a low cost. This business cloud is forecast to cut lifecycle costs, including system deployment and running expenses, by 30% compared to in-house systems.

Publiacqua, ItalyFujitsu’s knowledge and experience with SAP® HANA™ was the perfect way for Publiacqua to create an environment that would ensure the best possible infrastructure stability together with the fastest and most flexible processing functions.

An ever-increasing number of users can now make use of the business’s data assets, while all levels of management have easy, fast and flexible access to all necessary reporting functions. Furthermore, the fall in the total cost of ownership (TCO) of business intelligence infrastructure means that existing investment containment goals have been met.

Sydney Water, AustraliaFujitsu played a major part in a large-scale program to consolidate Sydney Water’s asset management systems. Fujitsu’s Consulting Business Transformation team pre pared over 1,000 internal and external end users for the change. The Business Transformation approach en sured strong engagement and ownership while minimising business disruption. This is a prime example of Fujitsu’s ability to work closely with clients to ensure that change is seamless and well-executed.

Did you know?Fujitsu is a member of the Internet Protocol for Smart Objects (IPSO) group, which aims to enable all kinds of devices - from appliances to cars to whole factories - to communicate directly with each other. It’s part of our efforts to create new opportunities and ways of working for our customers and society.

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Fujitsu’s portfolio of capabilities

Whether it’s a physical, virtual or skills-based requirement, Fujitsu has been applying expertise and excellence in the global energy and utilities sector for many years. Our comprehensive portfolio of ICT services can support you in achieving the most challenging and complex of goals.

Managed Data Centre

Desktop Managed Service

Managed Network

Desktops & Notebooks Servers and Storage

Service Desk

Application Services We help our customers to deploy or upgrade business applications quickly, securely, efficiently andinexpensively to create real business value.

Business Services We understand the importance of managing people and process change, as well as technology, to deliver successful outcomes. We will work with you to agree your objectives and design the necessary programmes of work.

Dynamic Infrastructures Fujitsu has expertise in delivering full integration across the infrastructure stack, from desktops to data centres.

Business Services

Application Services

Dynamic Infrastructures

Customer Experience

Business Consulting

ICT Effectiveness Sustainability

Managed Infrastructure

Infrastructure as a Service

Infrastructure Solutions

Infrastructure Products

Data Centre SolutionsDesktop &

Mobile Solutions Retail Solutions

Application Management/

Outsourcing

Information Management

Enterprise Applications &

Integration

Application Development &

Integration

Software as a Service

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About Fujitsu ■ Fujitsu’s 170,000 employees deliver their expertise in over 100 countries worldwide ■ Our customers include nearly half the Fortune 500 ■ Fujitsu innovations have garnered over 100,000 patents worldwide ■ We are one of only three global SAP partners for Technology, Services and Hosting ■ Fujitsu manages over 2.5 million desktops across Europe, including over 1 million in the UK and Ireland ■ We operate more than 90 data centres worldwide, including 18 in the UK ■ Fujitsu operates Europe’s first Tier III accredited data centre ■ Over 70% of the UK’s broadband network is built on Fujitsu infrastructure ■ More than 40 million UK rail passengers a year use Fujitsu technology to collect their tickets before they travel ■ Fujitsu enables UK banks to serve over 40 million customers and operate over 20,000 local branches ■ Fujitsu enables utility companies to supply energy to more than 16 million households and 1 million

businesses across the UK ■ Fujitsu has been shaping the future of ICT for over 75 years.

Make your future better with our supportFujitsu is here to help you manage the challenges and grasp the opportunities that will be required for future success. We would welcome the opportunity to discuss how we can help you in more detail.

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Copyright © Fujitsu Services Ltd 2013. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Fujitsu Services Ltd. Fujitsu Services Ltd endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions. ITGSD-1868/03-2013/BRA01

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