A

PROJECT REPORT

ON

A STUDY ON ATTRITION ANALYSIS AT FORTIS HOSPITAL

SUBMITTED IN PARTIAL FULFILLMENT FOR THE AWARD OF THE

DEGREE OF BACHELOR IN BUSINESS ADMINISTRATION

2010-2013

UNDER THE GUIDANCE OF: SUBMITTED BY:

Mr. RAJIV JAIN ANUBHAV GIRDHAR

(Assistant Professor) 07714701710

MAHARAJA AGRASEN INSTITUTE OF MANAGEMENT STUDIES

AFFILIATED TO GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY, DELHI, PSP AREA, PLOT NO. 1, SECTOR - 22, ROHINI, DELHI - 110086.

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STUDENT’S DECLARATION

This is to certify that I have completed the Summer Project titled”ATTRITION ANALYSIS

AT FORTIS HOSPITAL” under the guidance of “Mr. Rajiv Jain” in partial fulfillment of

the requirement for the award of Degree of Bachelor of Business Administration at Maharaja

Agrasen Institute of Management Studies, Delhi. This is an original piece of work & I have

not submitted it earlier elsewhere.

Date: Signature:

Place: Name: Anubhav Girdhar

University Enrollment No.: 07714701710

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CERTIFICATE FROM THE INSTITUTE GUIDE

This is to certify that the summer project titled “ATTRITION ANALYSIS AT FORTIS

HOSPITAL” is an academic work done by “Anubhav Girdhar” submitted in the partial

fulfilment of the requirement for the award of the degree of Bachelor of Business

Administration at Maharaja Agrasen Institute of Management Studies, Delhi, under my

guidance & direction.

To the best of my knowledge and belief the data & information presented by him/her in the

project has not been submitted earlier.

Signature:

Name of the Faculty: Mr. Rajiv Jain

Designation: Assistant Professor

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ACKNOWLEDGEMENT

The present work is an effort to gain an insight into ATTRITION ANALYSIS AT FORTIS

HOSPITAL. The work would not have been possible without the able guidance, supervision

and help to me by a number of people.

With deep sense of gratitude I acknowledge the encouragement and guidance provided to me

by the HR Manager Mrs. Pushpam Kashyap and other HR employees.

I also express my sincere thanks to Dr. Rajiv Jain for all the guidance provided to me for

completion of this Summer Training Project Report. And Dr. N.K.Kakkar, Director General

of Maharaja Agrasen Institute of Management Studies for giving me such an opportunity.

I also convey my heartiest thanks to all those people who helped and supported me for

completion of my Summer Training Project Report.

ANUBHAV GIRDHAR

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TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION: 1

1.1 Introduction 2

1.2 6

1.3 Life Insurance 8

1.4 Life Insurance in India 11

1.5 SBI Life Insurance 13

1.6 Products 16

1.7 Tax Benefits 20

1.8 SWOT Analysis 21

1.9 Project Profile 23

CHAPTER 2: METHODOLOGY: 37

2.1 Objective of the study 36

2.2 Duration of the project 36

2.3 Types of research 36

2.4 Sample size and Method of selecting sample 37

CHAPTER 3: FINDINGS AND ANALYSIS 39

CHAPTER 4: CONCLUSION 54

CHAPTER 5: RECOMMENDATIONS / SUGGESTIONS 56

CHAPTER 6: LIMITATIONS OF THE STUDY 68

BIBLIOGRAPHY 60

ANNEXURES 61

1. Questionnaire 61-63

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