front desk pp main
TRANSCRIPT
HRD-UG 6
Front Desk / Call centerWelcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
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Remember … Be Helpful Be Professional & most importantly SMILED.
Understand then Understood
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Greet visitors quickly. Offer a sincere Welcome. Keep your conversations professional. Avoid over talking your visitor.
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• Receive Visitor Professionally Visitors Service Excellent Always• Focus on a clear message• Be kind Don’t Flame• Respond Promptly
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Be friendly, smiley, sociable and welcoming to our Visitors, to create a great atmosphere.
Person Specification
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Drive
Demonstrate a passionate commitment to the business.
Welcome and embrace change, with a positive attitude.
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Personal integrity• Be honest and reliable• Be trustworthy and respectful• Be immaculately dressed• Maintain excellent time-keeping and attendance• Be professional at all times
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Team Work
Work together with the team to ensure that the Front desk
is the best it can be.
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General AdviceMemorize the
Telephone & Intercom number of senior Management or short list important numbers to see at a glance/ quickly.
Genuinely check with the visitors sitting there for a long time
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General Advice Be confident and do not
show your confusion in front of the visitors.
Understand the importance of the visitors and act accordingly
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General AdviceDivide / organize the
work at Front desk to avoid possible over lapping and attend in a shortest possible time.
Be positive and convey message clearly.
Always Be at your body posture while on your duty.