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© 2017 International Youth Foundation

From Kabul to the Waldorf Astoria: Online Learning in Diverse Contexts

September 2017


• 78% of 25,000 youth surveyed had taken at least one online course (Global Shapers)

• 50% of these would pursue certification to improve chances of getting job

• 51% of the world is online, 66% own a smart phone (ITU)

• 5 billion videos watched on YouTube per day / 3.5 billion Google searches a day

• E-learning market is already worth US$165 billion and projected to reach US$240 billion in 6 years (Docebo)

• But, where is this growth occurring?

The Future of Learning is Now


• Initiated in 2013, part of Hilton’s commitment to open doors to one million youth by 2019

• Use Passport to Success® with current employees (“Team Members”) and external youth

• Through Hilton support, IYF has adapted PTS in a number of exciting ways:

• Hospitality industry adaptation

• PTS for Hospitality online

• PTS in a Box

Partnership with Hilton


PTS Impact: Hilton Supervisor Survey

0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Improvement in Team Member Performance post-PTS

PTS in ClassroomPTS Online

• 280+ Supervisor responses, 13 countries


Blended Learning Example: PTS in a Box


Work Readiness Assessment (WRA)

You have ordered some office supplies but their delivery has been delayed and it will take an additional week for them to arrive. Today, the printer that your team uses has run out of toner, one of the items that you ordered.

Take a toner cartridge from another team's storage room and replace it when the toner you ordered arrives

Explain the situation to the other team leader and ask if you can borrow their toner

Tell your team to use other printers until the toner arrives

Tell the last person who used the printer that it is their responsibility to fix the printer

Take a toner cartridge from another team's storage room and do not return it


• “It will help me, of course. In general, it is a positive thing. Because it will give an impression about me. It will help an employer to know me.” (Jordan)

• “It will show them that I am taking the test, I’m trying to develop myself and work hard which helps with the first impression. It will give him the image that I want him to.” (Jordan)

Youth Voice: Focus Groups


PILOT DETAILS

• Countries: El Salvador, India, Indonesia, Jordan, Mexico, and South Africa

• Youth tested: 1,649

• Training programs: PTS and others

• User feedback very positive

• Focus groups held to inform refinements

Launch Timeline

Pilot: December 2016 – March 2017Data analysis: May – September 2017Field test: October – November 2017Refinements: late 2017/early 2018Available: 1st half 2018


• Test your product with the users that you are targeting.

• When in doubt, keep it short.

• Online learning can upskill vulnerable populations.

• Keep learning yourself.

• Don’t let perfect be the enemy of good.

Top 5 Tips


Communication and Interpersonal Skills: http://bit.ly/2xAxWtC

Problem Solving and Critical Thinking:

http://bit.ly/2wUeEgQ

Responsibility and Ownership:

http://bit.ly/2wUeEgQ

Links to Modules


Lara [email protected]

FHI 360

Skills for Success:Piloting a Mobile Soft Skills App

Steven Ehrenberg

September2017

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72.50704225

37.77465

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Pre‐Test Average Post‐Test Average Gain

Changes in soft skills knowledge from using S4S (as measured by test scores)

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1. Figure out what technology channels are viable first.You can develop the learning opportunity after you’ve identified the technology platform.

2. Leverage the ICT4D buzz. Set realistic expectations with clients and beneficiaries, but don’t forget that enthusiasm can align stakeholders.

3. Incentives do not have to be sustainable. They need to be in place to learn lessons from pilots, but you can scale using other incentives.

4. You can find ICT4D value propositions on the lagging edge. Smartphone penetration is growing globally but feature phones are still more common.

5. Customize existing products when possible. If a vendor has developed a downloadable application that meets some of your specs, consider using it.

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View the application at:www.ustadmobile.com/lms/uswdp‐support

Craig KalkutAmerican Hotel & Lodging Association

September 27, 2017

About Us

American Hotel & Lodging Association (AHLA)• Provides focused advocacy, communications support, and

educational resources for lodging industry• Serving the hospitality industry for more than 100 years • Representing 3 million Hotel rooms with over 25,000 member

properties – more than 50% of the lodging industry • Recognized globally as the certifying body of the hotel

industry• Includes C-suite executives from national chains on Board

American Hotel & Lodging Educational Institute (AHLEI)• Founded in 1953; the education and training arm of AH&LA• Offices in Florida, Michigan, India and China • 74 licensed affiliates in 45 countries • More than 100 products in a variety of training media (online,

video, print, distance learning, mobile applications)• Product development in conjunction with direct industry input

Professional Certifications

The Hotel Industry: Dreams Happen Here

AHLA Approach to Youth Development

Preparatory Courses

WWW.AHLEI.ORG/WHATSNEW & WWW.AHLEI.ORG/SLATE

Burning Glass: Job Pulse

Job Pulse Live Data: Front Office Manager

5 Guidelines for Success

1.Industry Engagement from A-Z

2.Certify

3.Make it quick

4.Soft skills matter

5.Training doesn’t end after course completion

Questions?

Craig KalkutAmerican Hotel & Lodging Association

[email protected]

Questions Regarding Youth Strategy, Certification & Training:Shelly Weir

Senior VP of Career DevelopmentAmerican Hotel & Lodging Association

[email protected]

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