From Justifying Cost to Demonstrating Value

Ewen Anderson, CEO, Centralis

Six statements and five questions to start discussions

Six areas of focus

Disruptive Technology

Demand forChange

Complexity of User Experience

IT as a Business Journey

Changing Role of IT

Measuring & Justifying Value

IT Service Provision

Disruption & expectation have never been greater

User Expectations

Technology Change

Business Demands

Reduced cost,pay as you use service

“Apple” like service at work

Device, location, apps & working pattern of choice

Managed mobility, apps, multi-media, & touch

Virtual by default, consumed as a commodity

Pro-active, performant, secure, resilient & compliant

Simplified service that enables & supports change

Business innovation and productivity requirements

User experience is critical & and highly complex

Storage Cache ServersDatacentreNetworking

Hypervisor

Broker & Personalisation

Desktop& Applications

Cloud Services

Hi-DefinitionGraphics

Backup, DR & BC

Provisioning & Management

Analytics & Measurement

Performance, Cost & Capacity

IT is a business journey – not a technology roadmap

StrategyCommunication

Plan

Business Requirements

Change Programme

Discovery

Application Consolidation

Platform Costs

ActualBenefits

User Acceptance

Sizing

JustificationExisting

Investments

Operational Costs

TechnologySelection

Design

ApplicationRemediation

Roll-Out

Current Issues

Operational Readiness

Load Test

Pro-ActivelyManage

TechnicalStrategy

Project Plan

Success Criteria

ExpectedBenefits

User Engagement

The role of the IT department is changing….

Bespoke to Commodity

DIY to Manage

1:300 admin/serverto1:24,000

There are six steps to calculating business value

BusinessValue

Requirements & Options

Investment Costs &

Risks

IT Cost Savings & Avoidance

Business Improvement & Productivity

Gains

Business Cost Savings & Avoidance

Indirect Benefits

Discussion

Discussion

• How would you rate the user experience in your organisation?

• What factors affect user experience and what can be done to improve it?

• What measurable business benefits can be delivered by managing user experience?

• Can perception of your IT service be changed from overhead to business enabler?

• Should pro-actively improving business productivity be the primary goal of the IT department?

Conclusion

Productivity & Value

Current Metrics / Baseline

Required / Desired Changes

Options

Investment Required

Achievable / Recognised

Benefits

Business Case

And finally . . .

Please complete your feedback forms

Progress your interest with a User Experience Workshop focusing on: Performance optimisation &/or Desktop/user experience analytics &/or Costs/benefits of desktop change

Thank you

Join us for coffee and viewing upstairs