from google scholar to “library search” via koha: a different journey to discovery services?...
DESCRIPTION
University of Hertfordshire (UH) 2 LRCs, open 24/7, provide the University with; 3,000 study places; 1,200 computer workstations; over 40,000 current online and print journal; and over 875,000 books (incl. 375,000 online ebooks). Voyager LMS since 1999 Relied on Google Scholar as our Discovery platform and Voyager OPAC – integrated within our in-house VLETRANSCRIPT
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From Google Scholar to “Library Search” via Koha:A different journey to discovery Services?David Peacock, Information Collections & Services ManagerUniversity of Hertfordshire
https://library.herts.ac.uk/
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Outline of presentation:
• Background to the University of Hertfordshire (UH)
• Library Search Project: What we wanted to achieve.
• Why an open source LMS? Why work with a third party developer?
• Why a Discovery service? Why not just use Google Scholar?Why did we completely replace our Library OPAC with a discovery service?
• Outcomes – Have we achieved what we wanted to achieve?
• Initial feedback / usage statistics?
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University of Hertfordshire (UH)
• 2 LRCs, open 24/7, provide the University with; 3,000 study places; 1,200 computer workstations; over 40,000 current online and print journal; and over 875,000 books (incl. 375,000 online ebooks).
• Voyager LMS since 1999• Relied on Google Scholar as our Discovery
platform and Voyager OPAC – integrated within our in-house VLE
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The old search interface:
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The New search interface:
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The New search interface:
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What we wanted to achieve (1)
• Improve student experience/satisfaction by providing easier, consistent search discovery of library resources in a single “google” like search box.
• Continue to embed library discovery search within the Universities Online learning Environment.
• Replace the outdated Voyager Library Management System (LMS) with a modern integrated low cost, hosted, open source software solution for remaining LMS functions.
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What we wanted to achieve (2)
• Increase use of UH library collections /resources increasing Value for Money (VFM) in existing substantial investment
• Provision of additional search functionality and access / delivery of resources
• Provision of search functionality tailored to particular groups of students via module pages.
• Significantly lower annual revenue cost than the current Voyager annual support agreement
• Increased workflow efficiencies in back end library processes, with the potential to add a further resource management platform onto of the LMS at a later stage, at minimal additional cost.
• Improve management information, business intelligence for better decision making / VFM.
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Why an open source LMS?
• Lower costs• Avoiding vendor lock-in• Open Standards –
– Increased adaption, customisation and innovation – fast development environment (UH rather unique service -Unmediated ILLs)
– Easier integration and interoperability with other University and Library Systems. Pace – “today interoperability in library automation is more myth than reality”
• Opportunity for more Agile developments – adopt a more “start-up” culture.
• Excellent third party support – no need for a high level of IT support.
• Being part of a wider worldwide community
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LMS Integration needed
LMS
Student finance / WPM Online
Payments
VLE Online Library
VLE Learning Analytics
Discovery Layer/ Reading lists
IDM / SSO / ADFS
Student / Staff System
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Role of the Supplier in OSS terms:
• Commitments on; Functionality; Cost; Timescale; Service Levels
• Hosting (SaaS)• Installation and configuration of LMS• Data conversion and loading into LM• Training & on-going support• Software development• Custom / integration work• Bug fixes and upgrades
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Why a Discovery Service? Why not continue to use Google Scholar? (1)
Issues with Google Scholar:• No University control over Google.
– “Google thought they were being searched by a robot and showed our users a captcha”
• Lack of transparency and control over indexing coverage.
• Inability to highlight and/or increase relevancy of UH resources.
• Google Scholar cannot be tailored to local circumstances
• Print books and many –ebooks resources remain excluded.
• Problems interfacing and linking to UH resources.
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Why a Discovery Service? Why not continue to use Google Scholar? (2)
Benefits of a Resource Discovery System:• Potential access to everything found. • Single search box for all resources including print.• High quality transparent metadata/indexing. • Full text searching of UH ebooks. • Increased use of subscription resources• Increased level of refinement and improved
functionality• Easy integration with VLE / module resources• Greater choice of outputs.
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Why a Discovery Service? Why not continue to use Google Scholar? (3)
• Potential replacement of the Library OPAC. • Easier Management of Demand Driven
Acquisition (DDA) Resources. • Improving information literacy training• Greater Personalisation.
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But we still encourage use of Google Scholar
Aaron Tay : “5 things Google Scholar does better than your library discovery service” • Google Scholar updates much quicker• Covers scholarly material not on usual "Scholarly"
sources • Greater and more reliable coverage of Open Access
and free sources• Better Relevancy due to technology and the need
to just support article searching• Nice consistent features
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–Have we achieved what we wanted to achieve?
• Improved Student experience / satisfaction (?) Single “google” like search box Embedded within the VLE Replace Voyager with an Open source VLE• Increase usage /VfM (?) Provide additional functionality Search functionality tailored to module pages Significantly lower annual revenue costs Increased workflow efficiencies in back-end library
processes• Improved Management Statistics (?)
Outcomes: Have we achieved what we set out to achieve?
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Initial usage statistics…..Comparison of Aug – Nov 2014 and 2015
• 33 Journal and database publishers – saw an overall increase so far of 18% on the same period (August – November) in the previous year. (JR1 Counter reports or equivalents).
Highlights include:– Emerald – up 60%– Project Muse – up 205%– EbscoHost titles – up 59%– Taylor and Francis – up 60%– ProQuest – up 255%
• E-book usage (BR1 Counter reports or equivalents):– EBL – up 28%– Safari – up 3%– Dawson's – 21%
• Inter Library Loans (Aug-Dec):- 37% Decrease in the number of ILLS requests submitted (saving £4,300)
• UH Research Archive:– 267% increase in hits
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Initial usage statistics…..Comparison of Oct– Nov 2014 and 2015 (1)
• 51573 referrals to 360 link from Google Scholar (Oct-Nov 2014)
• 289734 referrals to 360 link from Summon (Oct-Nov 2015)
• 462% increase in 360 referrals
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In conclusion:
• Resource Discovery Services give substantial benefits over Google Scholar. But Google Scholar still has its uses!
• RDS seem to increase usage of UH subscribed resources
• OSS is a viable, cost effective, mainstream option, especially when you work with an experienced commercial third party support company
• Use the opportunities of the open Standards within OSS for fast development and integration at minimal risk
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Bibliography
• Chad, K., (2016) “Rethinking the library Services Platform”http://helibtech.com/file/view/Rethinking_the_LSP_Jan2016.pdf/571294475/Rethinking_the_LSP_Jan2016.pdf
• Kemman, M (2013) “What if Google killed Scholar”http://www.maxkemman.nl/2013/09/what-if-google-killed-scholar/
• Kortekass, S., (2012) “Thinking the unthinkable -doing away with the library catalogue”
http://insights.uksg.org/articles/10.1629/2048-7754.174/
• Spezi, V et al (2013) “Impact of Library Discover technologies: a report by UKSG”
http://www.uksg.org/sites/uksg.org/files/UKSG_final_report_16_12_13_by_LISU.pdf
• Tay, A. (2015) “Musings about Librarianship: 5 things Google Scholar does better than your library discover service”
http://musingsaboutlibrarianship.blogspot.co.uk/2015/07/5-things-google-scholar-does-better.html#.VpPbzvmLSUk
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Thank you!
David Peacock [email protected]
Information Collections and Services Team Library and Computing ServicesUniversity of Hertfordshire