from flying start to fresh start: towards an holistic institutional retention strategy?
DESCRIPTION
From Flying Start to Fresh Start: towards an holistic institutional retention strategy?. Mike Abramson University of Central Lancashire, Preston. UK April 2006. Presentation aims……. Examine the strategic principles underpinning the UCLan retention strategy - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/1.jpg)
{title} – {presenter}{date} - {location}
1
From Flying Start to Fresh Start: towards an holistic institutional retention strategy?
Mike Abramson
University of Central Lancashire, Preston. UK
April 2006
![Page 2: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/2.jpg)
{title} – {presenter}{date} - {location}
2
Presentation aims……
• Examine the strategic principles underpinning the UCLan retention strategy
• Explore some key retention initiatives and their success
• Assess whether a genuinely holistic strategy has emerged and assess its success
• Stimulate debate and share best practice
![Page 3: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/3.jpg)
{title} – {presenter}{date} - {location}
3
Context 1.
• 1995-2000. Rapid growth in undergraduate numbers
• Students from ever more diverse academic backgrounds and learning environments, and not prepared for independent/autonomous learning
• Significant dependency on Clearing to recruit to HEFCE targets
• Inevitable increase in ‘at risk’ students and non-completion and failure rates
![Page 4: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/4.jpg)
{title} – {presenter}{date} - {location}
4
Context 2.
• Attrition rates1999-2000 (26%). Advanced GNVQ entry (38%)2000-2001 (28%)2001-2002 26%)
• HEFCE Benchmark (18%)
• Response: Retention moves to the top of the Senior Management agenda, led by Pro VC (Academic), and a new retention strategy begins to emerge.
![Page 5: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/5.jpg)
{title} – {presenter}{date} - {location}
5
Formulating the strategy
• Working parties at all levels and papers to Academic Board
• Local retention initiatives (deemed successful) made University-wide and funded centrally
• AimHigher action research projects• University Medium Term Strategy 2003-2006
formulated focusing on:
Reputation, Recruitment, Retention, Region• University Retention Strategy (2003-2006)
formulated
![Page 6: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/6.jpg)
{title} – {presenter}{date} - {location}
6
Strategic Principles
• Evidence-based, to identify patterns and assess the success of initiatives
• Transparent and affordable resource strategy to support retention initiatives
• Recognition of the diversity of Faculties, departments and campuses to allow development of locally relevant initiatives (within the corporate framework)
• Full transparency in the determination of success (or otherwise) of initiatives
• The need to recognise and reward success and share good practice
![Page 7: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/7.jpg)
{title} – {presenter}{date} - {location}
7
1. Flying Start Bridging Project
• Began in 1999 as a small summer school retention project centred on GNVQ entrants (high risk)
• In 2002 expanded to all students who have accepted a conditional/unconditional offer
• Now attracts 800+ students to one of four 4-day summer schools
• Free accommodation, food and social programme• Comparative longitudinal cohort analysis reveals
a very positive impact on conversion and retention
![Page 8: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/8.jpg)
{title} – {presenter}{date} - {location}
8
Flying Start Bridging Project
• Uses paid student mentors who have experienced Flying Start themselves
• The summer schools focus on:- easing the transition between very
different learning environments- ensuring students know what is expected
of them in HE- introducing them to academic
conventions and key independent learning skills- providing a social programme which
ensures they make early friends (simple, but very important)
![Page 9: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/9.jpg)
{title} – {presenter}{date} - {location}
9
Impact on conversion..
Percentage of Summer School Students who Enrol Upon Year 1 of a UCLan Degree
89.9% 88.7% 83.9%92.7% 94.9% 92.7%
U/K0
0.2
0.4
0.6
0.8
1
1999 2000 2001 2002 2003 2004 2005
Year
Per
cen
tag
e
![Page 10: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/10.jpg)
{title} – {presenter}{date} - {location}
10
Impact on retention…
Retention Rates of Flying Start Students from Enrolment to Degree Completion
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Enrolment 89.9% 88.7% 86.0% 90.0% 95.1% 93.2% 92.7% 94.9% 92.7%
Year 2 87.3% 73.0% 83.0% 90.0% 93.7% 85.7% 92.6% 86.9%
Year 3 85.7% 71.7% 78.8% 90.0% 86.7%
Year 4 77.7% 64.2%
Year 5 77.7%
1999 2000 2001 2001c 2002 2002c 2003 2004 2005
![Page 11: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/11.jpg)
{title} – {presenter}{date} - {location}
11
2. Parents for Progression
• Initially a ‘spin off’ from Flying Start which invited the parents of students who had accepted a FS place to one of four 1-day Saturday seminars
• Aims:
- to enable parents to offer their children practical guidance and support upon embarking on their 1st year
- to provide a forum for parents to air concerns with other parents
- to test the impact of parental engagement with UCLan on the retention of their children
![Page 12: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/12.jpg)
{title} – {presenter}{date} - {location}
12
0
5
10
15
20
25
30
1 2 3 4 5 6 7 8 9 10 11
Occupation
% o
f Par
ents
2003
2004
2005
Parents by socio-occupational class
1. Managers and senoir officials
2. Professional occupations
3. Associate professional and technical occupations
4. Admin. And secretarial occupations
5. Skilled trade occupations
![Page 13: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/13.jpg)
{title} – {presenter}{date} - {location}
13
Parental Experience of Higher Education
0
20
40
60
80
100
120
No PriorExperience
One Parentwith
Experience
Both Parentswith
Experience
Unknown
No
. o
f P
aren
ts
2004
2005
![Page 14: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/14.jpg)
{title} – {presenter}{date} - {location}
14
Figure 4: Parental Priorities for the day
0
20
40
60
80
100
120
1 2 3 4 5 6 7 8 9 10 11 12 13
Priorities
Nu
mb
er
of
Pare
nts
2003
2004
2005
1. Presentations on financial implications
2. Presentation on support structures
3. Discuss own role in supporting son/daughter at UCLan
4. Talk to existing 1st year students
![Page 15: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/15.jpg)
{title} – {presenter}{date} - {location}
15
Parents for Progression
• No significant extra impact on student retention. But..• Excellent source of market intelligence and relationship
marketing• Positive impact on recruitment and conversion
“ Having been to other universities I feel Preston has been a breath of fresh air…very reassuring, warm and friendly”
“ We considered Leeds and Sheffield. However, the deciding factor was definitely the organisational skills and support of Preston from our and our daughter’s perspective.”
• So, to be piloted University-wide in 2006
![Page 16: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/16.jpg)
{title} – {presenter}{date} - {location}
16
3. M&M Mentoring Scheme
• Introduced in 2002-03 to enhance the experience of new students and aid retention
• New student mentees matched with 2nd, 3rd and PG volunteer mentors, normally from the same course
• New students can self refer or be referred by academic and support staff
• Enhances the sense of “university citizenship” for both mentees and mentors
• Huge growth since 2002 and very positive impact on retention
![Page 17: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/17.jpg)
{title} – {presenter}{date} - {location}
17
M& M Impact on Retention
2002-03 2003-04 2004-05
Mentees 52 54 285
recruited
Mentees 51 52 281
retained
2005-06 (as of 23.01.06), 661 mentees recruited/657 retained
![Page 18: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/18.jpg)
{title} – {presenter}{date} - {location}
19
4. Walk-in Study Enhancement through Review (WISER)
Since 2002, a new central service offering students:
• Drop-in 1:1 study skill support• Scheduled study skill workshops• Study skill elective modules• Planned WebCT, Breeze and blended learning
Significant growth since 2002 (88% increase in 1:1s in 2004-2005) but impact on retention yet to be determined.
![Page 19: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/19.jpg)
{title} – {presenter}{date} - {location}
20
5. Fresh Start
• Since January 2003, an independent central service which aims to re-integrate withdrawn, failed and non-returning students back into the University
• Provides “ a safe, supportive and non-judgemental environment to facilitate the exploration of the individual’s needs”
• Aims to re-start without stigma• Does not make unilateral decisions, but works in
liaison with Admission Tutors and Course Leaders
![Page 20: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/20.jpg)
{title} – {presenter}{date} - {location}
21
5. Fresh Start
• Too soon for a solid assessment of success, but early indications are good
• In 2004-2005 130 Fresh Start Students re-enrolled. Of these, 14 have withdrawn and 4 have intercalated
• The best returner rate came from students who had previously withdrawn
![Page 21: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/21.jpg)
{title} – {presenter}{date} - {location}
22
6. New Service Level Agreements
• Introduced (imposed) University-wide in September 2005 after listening to student concerns
• Aims to enhance and formalise minimum academic service standards for students
• Key aspects, including student responsibilities, outlined in ‘The Card’ given to all students at enrolment
• HoDs required to give regular updates of implementation and progress
• Impact on retention not yet known
![Page 22: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/22.jpg)
{title} – {presenter}{date} - {location}
23
“ The Card” 1. Academic staff
We aim to:• Start and end all classes on time• Give you one week’s notice of changes to your
classes• Give you feedback on assessed work within 15
working days• Give you clear, legible and informative feedback
on your work• Be available for timed appointments• Treat you with respect at all times• Support you in your preparation for the
workplace
![Page 23: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/23.jpg)
{title} – {presenter}{date} - {location}
24
“The Card” 2. Students
You will get the best out of your time at UCLan if you are committed to:
• Preparing for classes and attending punctually• Completing your work to the best of your ability
and submitting it on time• Not committing plagiarism• Keeping up to date with course information
through UCLan email and other channels• Making appropriate use of teaching staff’s time• Taking responsibility for your Personal
Development Planning and skills development• Treating staff, fellow student and neighbours in
the local community with respect at all times
![Page 24: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/24.jpg)
{title} – {presenter}{date} - {location}
25
Has the Retention Strategy been successful?
Non-Completion Rates of Flying Start Students Compared to Institutional Rates 1999/00 -2004/5 (Stage
One)
27.0% 28.0%26.0%
16.0% 16.0% 17.6%
10.0% 11.3% 12.0%
5.4% 6.7% 6.0%
0%
5%
10%
15%
20%
25%
30%
1999/00 2000/01 2001/02 2002/03 2003/04 2004/05
Academic Year
Institutional
Flying Start
HEFCE UCLan benchmark = 18%
National average = 14.5%
![Page 25: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/25.jpg)
{title} – {presenter}{date} - {location}
26
Is it an holistic strategy?
• Certainly has breadth (pre-sessional, sessional, and post-sessional)
• Also, local initiatives are now University-wide, and some are very successful
• But…how much is merely remedial?
• And..does it have enough depth? How much “organic penetration” into every course and subject?
![Page 26: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/26.jpg)
{title} – {presenter}{date} - {location}
27
A genuinely holistic strategy needs to focus on transition
• A deeper transitional relationship with feeder schools and colleges
• A university-wide Year 1 curriculum designed for transition
• More Year 1 class contact• The very best teachers to focus on Year 1
teaching• Early bite-sized formative assessment and
feedback, with supporting action where required• A Personal Tutor system that really works
![Page 27: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/27.jpg)
{title} – {presenter}{date} - {location}
28
Fresh Start
![Page 28: From Flying Start to Fresh Start: towards an holistic institutional retention strategy?](https://reader035.vdocuments.site/reader035/viewer/2022062410/568154b9550346895dc2c316/html5/thumbnails/28.jpg)
{title} – {presenter}{date} - {location}
29
Fresh Start