from aspiration to achievement* - pwc help your company improve performance through increased...
TRANSCRIPT
From Aspirationto Achievement*Hungary
Performance Improvement Consulting
*connectedthinking
Our Performance Improvement Consulting networkin Central & Eastern Europe and the Commonwealthof Independent States has consulting teams in mostof the countries in the region. In addition to theirlocal knowledge and expertise, these teams aresupported by an extensive global network of 8,000professionals in more than 90 countries worldwide.
Our Performance Improvement Consultingprofessionals help your company improveperformance through increased efficiency andeffectiveness of your key business operations.
We provide tailored solutions to supportyour response to business issues, includingincreased regulation, competition, risk and costs.
1
“We are in the process of deliveringa step change in our finance team.
PwC demonstrated strong capabilityand a flexible approach in order to helpus transform our business.”
Matthew Gill, CFOBudapest Airport
August 2006
Our missionWe help our clients to:
� Solve complex business problems
� Enhance their ability to build value
� Manage risk
� Improve performance
Hungarian businesses have beenimpacted by a number of factors:
� The European single market and globalisation
� Changing business regulations
� Incremental pressure on costs
� Increased complexity of business processes
Companies operating in today’s dynamic marketare looking for a comprehensive response toincreasingly complex issues and challenges.They are looking to do more than just reactto changed market conditions.
2
“During the review of our service provider, PwC not only identified weaknesses but prepared a comprehensive study appreciating strengths.”
Ákos SzônyiDeputy CEO, COO
AvivaJuly 2006
Five key pressures for changethat drive business challenges:
� Economic Change - Capital mobility and globalisation, income growth and wealth disparities, changing ownership structures, focus on economic stabilisation
� Technical Change - Speed of innovation and change, pervasive application opportunities, falling relative costs of IT and telecommunication, new regulatory challenges
� Social Change - New population structures, changing family and social structures, different work and leisure decisions, new tastes and preferences, different socio-political attitudes
� Political Change - Enlargement of EU, institutional reform, choices on welfare reform, balance between liberalisation and regulation
� Environmental Change - Climate change, responses to new technologies, changing consumer attitudes, changing corporate attitudes, new regulatory challenges
3
In the Hungarian market place thereare a number of business challengesacross all industries, including:
� Heavy regulatory pressure is increasing compliance requirements
� Economic forces are dictating that cost managementis a priority
� Organisations expect a measurable return on change programmes and a focus on achieved outcomes
� Risk management is at the top of the Board agenda due to high profile business failures
� Corporations are placing higher priority on internal controls and data quality as they confront mergers and acquisitions, system consolidations, new system implementations, scrutiny of potential fraudulent activities, and the pressing need for adherence to regulatory and compliance requirements
� Increased and complex reporting requirements
4
Performance Improvement Consulting– a portfolio of capabilities
Our Performance Improvement Consulting practice combinesskills and experience in many areas to ensure the greatestbusiness benefit to our clients and to provide a successfulsolution to the business issues:
� IT Effectiveness
� Operational Effectiveness
� People, Process and Change
� Finance Effectiveness
� Governance, Risk and Compliance
� Customers and Services
We respond to clients’ issues by providing a tailored combinationof capabilities. We aim to help our clients improve performanceand achieve tangible and realistic benefit.
IT EffectivenessAdding value from IT investment
� Project Services - We help you to manage your project issues and requirements, including project management
� IT Governance - We help you to implement good practice IT governance (structure, roles, responsibilities, policies and procedures)
� IT Spend Analysis - We review your IT spend and provide benchmark/good practice analysis
� Data Management - We help you to solve data quality problems, for example helping you to take data and use it as business intelligence
� Security - We advise you on security implementations and run detailed security and penetration tests on your systems
Operational EffectivenessDelivering competitive advantagethrough improved processes & systems
� Sustainable Cost Management - We assist you in reducing your operating cost base via improving processes
� Supply Chain Management - We help you improve your operational supply chain processes with a view to increased performance
� System/Process Improvement - We work closely with you in order to reduce operational costs and improve accuracy
� Project Management - We support you in all aspects of project management to ensure quality assurance for all sizes of projects
5
6
People, Process and ChangeCreating value through people
� Reward - We advise on performance alignment and employee engagement through reward at CEO, executive and employee levels
� Leadership and Talent Management - Jointly with you, we develop approaches and tools to provide leaders and top teams with skills to build the people capacity
� Culture - We conduct diagnostic strategies/cultural misalignment analyses and develop frameworks and plans to transform organisations
� People Strategy - We help you to identify, design and implement the key people initiatives to support business strategy and optimise the value of the HR function itself
� Change Management - We partner with you to achieve cultural transformation and business changes
Finance EffectivenessIncreasing value of the financefunction for your business
� Standardisation and Simplification - We conduct an assessment of your current standards applied to finance control, processes, behaviours, data, organisation, people and systems in order to improve your finance processes and map them to best practices
� Performance Management - We assist you to transform your performance management process in order to better support your business requirements
� Consolidation and Management Information - We have developed a unique methodology “smart close” to accelerate your closing and consolidation process
� People and Organisation - We advise you in aligning people and organisational structures to improve business operations
� Treasury and Capital Optimisation - We support you in optimising and developing your treasury solutions and systems
Governance, Risk and ComplianceProviding structurefor business sustainability
� Governance - We support you in designing and implementing governance frameworks and best practices
� Enterprise Risk/Portfolio Risk Management - We asses your existing risk framework and advise you in designing and implementing an enterprisewide business approach to risk
� Managing Business Process for Compliance Outcomes - We support you in establishing a compliance mindset by aligning compliance initiatives to business objectives; embedding compliance into business operations; leveraging technology
� Compliance Monitoring and Reporting - We support you in the development of performance measures and design or review of monitoring and testing programmes
� Incident Identification and Remediation - We support you in identifying and addressing complaints and breaches of legislation and internal processes
� Controls Optimisation - We advise you on sustainable Sarbanes-Oxley and other control related processes to be embedded in your risk and control systems
Customers and ServicesInspiring you toinspire your customer
� Customer Lifetime Value - We support you in implementing effective customer acquisition, penetration and retention strategies
� Customer Experience & Satisfaction - We advise you how to align your product/services offerings and channel interactions to maximise your customer satisfaction and retention
� Sales Excellence - We assist you to enhance and align customer-centric account management and sales force team structures, workflow processes, culture, incentives and measurement
� Revenue Process Assurance and Controls - We support you in improving top-line revenue growth and minimise reward leakage by identifying cross-functional processes, technologies, organisational and quantification strategies that minimise incremental revenue leakage
In addition, we offer thefollowing key enablers
� Programme Management - Providing programme effectiveness advisory services including: project management, project quality assurance and risk management
� Change Management - Coaching management to assimilate the knowledge, skills, attitudes and behaviours required to increase their effectiveness in driving sustainable change
� Benefits Management - Developing approaches to align values, attitudes and behaviours with client strategic objectives
7
8
Working with our clientsOur clients’ issues are a key focus for us and we work todefine the most efficient solution to resolve these issues.This means an end-to-end approach from articulating andanalysing a problem through to realising its resolution.
We work closely together with our clients, usually in jointproject teams, to ensure that a proper knowledge transferand acceptance of the solution is enabled.
We have a long track record of successful internationaland national completed projects. Our professionalapproach combined with specific industry know-howforms what we refer to as “The Consulting Framework”.It is designed to help drive consistency and quality inour responses to clients around the world in solvingtheir problems and delivering results.
Practical Insightsencompass ourknowledge of bestand leading practicetogether with theindustry and technicalexpertise availableacross our globalnetwork.
Through the interactionwith our clients, wecontinually grow ourunderstanding of ourclients’ culture andneeds to delivertailored responsesto clients’ issues.
Quality Executionresults from strongproject managementcoupled with a focuson tangible resultsand benefits.
EnhancingValue
PracticalInsights
DeepRelationships
QualityExecution
PricewaterhouseCoopers Kft.Wesselényi u. 16.H-1077 BudapestTel.: +36/1 461-9100www.pwc.com/hu
Key contacts:
www.pwc.com/hu© 2007 PricewaterhouseCoopers Kft. All rights reserved. "PricewaterhouseCoopers" refers to PricewaterhouseCoopers Kft. or, as the context requires, the PricewaterhouseCoopers global networkor other member firms of the network, each of which is a separate and independent legal entity.
Performance Improvement Consulting
John WynnLead PartnerTel: +36/1 [email protected]
IT Effectiveness
Andrea MajorSenior ManagerTel: +36/1 [email protected]
Operational Effectiveness
Péter NagyDirectorTel: +36/1 [email protected]
Financial Effectiveness
Zsolt SzepesháziSenior ManagerTel: +36/1 [email protected]
People & Processes
Andrea G. SzilágyiManagerTel: +36/1 [email protected]
IT Security
Lajos AntalDirectorTel: +36/1 [email protected]
Programme, Value & Change Management
Karsten HegelSenior ManagerTel: +36/1 [email protected]
Customers & Services
Péter NagyDirectorTel: +36/1 [email protected]
Governance, Risk, Compliance
Zoltán SzôllôsiManagerTel: +36/1 [email protected]