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2 FRITZ!Card

FRITZ!Card PCMCIAThis manual and the software it describes are protected by copyright. The manual andsoftware as presented are the object of a license agreement and may be used only inaccordance with the license conditions. The licensee bears all risk in regard to hazardsand impairments of quality which may arise in connection with the use of this product.

This manual and the software it describes may not be transmitted, reproduced or alteredin whole or in part, in any form, by any means, nor may they be translated into any othernatural or computer language. The creation of a backup copy for personal use is excepted.The information hereby made available to the licensee may be communicated to thirdparties only with the written permission of AVM.

This software and documentation have been produced with all due care and checked forcorrectness in accordance with the best available technology. AVM disclaims all liabilityand warranties, whether express or implied, relating to this product’s quality, performanceor suitability for any given purpose which deviates from the performance specificationscontained in the product description.

AVM will not be liable for damages arising directly or indirectly from the use of the manualor related software, nor for incidental or consequential damages, except in case of intentor gross negligence. AVM expressly disclaims all liability for loss of or damage tohardware, software or data as a result of direct or indirect errors or destruction and for anycosts, including ISDN, GSM and ADSL connection charges, related to the software andmanual supplied and due to incorrect installations not performed by AVM itself.

The information in this manual and the software it describes are subject to change withoutnotice for the purpose of technical improvement.

We offer a manufacturer's warranty for this original product. The conditions of thiswarranty are contained in the WARRANTY.PDF file in the SOFTWARE/INFO/ENGLISH folderon the product CD included with delivery.

The product identification code is part of the license agreement.

© AVM GmbH 2003. All rights reserved.Documentation release 10/2003

AVM in the Internet: www.avm.de/en/

Trademarks: AVM is a registered trademark of AVM GmbH. Windows is a registeredtrademark of Microsoft Corporation. All other trademarks are trademarks or registeredtrademarks of the respective owners.

AVM Audiovisuelles Marketingund Computersysteme GmbHAlt-Moabit 95

AVM ComputersystemeVertriebs GmbHAlt-Moabit 95

10559 Berlin 10559 Berlin

http://www.avm.de/en

FRITZ!Card – Contents 3

Contents

1 Welcome to FRITZ!Card 61.1 What Does FRITZ!Card Include? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.2 What Was Delivered? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71.3 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Installing FRITZ!Card PCMCIA 92.1 Connecting FRITZ!Card PCMCIA to ISDN . . . . . . . . . . . . . . . . . . . . . . 9

2.2 What Is Installed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102.3 Installing the Driver Software in Windows XP . . . . . . . . . . . . . . . . . 112.4 Installing the Driver Software in Windows Me . . . . . . . . . . . . . . . . 13

2.5 Installing the Driver Software in Windows 2000 . . . . . . . . . . . . . . 142.6 Installing the Driver Software in Windows 98. . . . . . . . . . . . . . . . . 162.7 Installing the Communications Software FRITZ! . . . . . . . . . . . . . . . 17

2.8 AVM ISDN CAPI Port Driver Installation . . . . . . . . . . . . . . . . . . . . . . 182.9 Where to Find What After Installation . . . . . . . . . . . . . . . . . . . . . . . 19

2.10 Installing Individual Software Components . . . . . . . . . . . . . . . . . . 20

2.11 How to Perform an Update of the Driver Software . . . . . . . . . . . . . 20

3 Removing FRITZ!Card PCMCIA 233.1 Removing Software in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . 233.2 Removing Software in Windows Me and 98 . . . . . . . . . . . . . . . . . . 243.3 Removing Software in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . 25

4 FRITZ!: Internet and ISDN Software 274.1 The Many Facets of FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

4.2 Blocking Numbers With ISDNWatch . . . . . . . . . . . . . . . . . . . . . . . . 294.3 Going Online With FRITZ!web. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294.4 Using ISDN Services With FRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4.5 Going Online With AVM System Drivers . . . . . . . . . . . . . . . . . . . . . 31

5 How Does FRITZ!Card Work 345.1 FRITZ!Card on the ISDN Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345.2 How Does an ISDN-Controller Work? . . . . . . . . . . . . . . . . . . . . . . . . 36

4 FRITZ!Card – Contents

6 Information, Updates and Support 396.1 Information Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396.2 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

6.3 Assistance From AVM Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Index 44

Declaration of CE Conformity 46

FRITZ!Card – Typographical Conventions 5

Typographical ConventionsThe following typographic conventions and symbols areused in this manual to make reading easier and to empha-size important information.

HighlightingThe table below explains the highlighting conventions usedin this manual.

SymbolsThe following graphic symbols in the manual always appearin connection with text printed in gray italics:

FRITZ! marks useful hints to assist you in working with theproduct.

The hand indicates important instructions that must be ob-served to avoid malfunctions.

Highlighting Fuction Example

Quotation marks Keys, buttons, icons, tabs, menus, commands

“Start / Programs”; “Enter”

Capital letters Path and file names in running text

SOFTWARE\INFO.PDF or README.DOC

Pointed brackets Variables <CD-ROM drive>

Typewriter font Information to be typed in using the keyboard

a:\setup

Gray italics Hints, instructions and warnings, always accompanied by a symbol in the margin

... For moreinformation, see ...

Welcome to FRITZ!Card

6 FRITZ!Card – 1 Welcome to FRITZ!Card

1 Welcome to FRITZ!Card

Welcome to the world of ISDN! This manual is your introduc-tion to ISDN communication with FRITZ!Card. It containsimportant information about the scope of functions, opera-tion and installation of your ISDN-Controller and the corre-sponding software. The manual also tells you how to use IS-DN services and how to access the Internet.

1.1 What Does FRITZ!Card Include?FRITZ!Card by AVM presents a communications packagewhich makes available the advantages of ISDN: high trans-mission speed, fast connection, optimum line quality andmaximum operating reliability.

The FRITZ!Card communications package consists of:

� the AVM ISDN-Controller FRITZ!Card PCMCIA with its as-sociated driver software,

� FRITZ!, the ISDN communications softwareSee the FRITZ! manual in PDF format and section “TheMany Facets of FRITZ!” on page 28 for more information.

� and the AVM system drivers AVM ISDN CAPI Port Driverand AVM ISDN NDIS WAN CAPI Driver.

For more information on the AVM system drivers, seesection “Going Online With AVM System Drivers” onpage 31 and the corresponding Help files.

What Was Delivered?

FRITZ!Card – 1 Welcome to FRITZ!Card 7

1.2 What Was Delivered?The box contains:

� 1 FRITZ!Card PCMCIA

The ISDN-Controller FRITZ!Card PCMCIA establishes theconnection between your computer and ISDN.

� 1 ISDN cable

With the ISDN cable provided, FRITZ!Card PCMCIA isconnected to the ISDN jack.

� 1 FRITZ!Card CD with

– driver software for FRITZ!Card PCMCIA

– FRITZ!, the ISDN communications software

– AVM System Drivers

– documentation for all enclosed AVM products

The CD_INFO.HTM file in the root directory of the instal-lation CD provides a brief overview of its contents.

� 1 FRITZ!Card PCMCIA manual (which you’re readingnow)

Documentation for the FRITZ!Card PCMCIA ISDN-Con-troller

The Product Identification Code is printed on the back of theCD jewel case. This number is part of your license agreementwith AVM. Be sure to keep it in a safe place!

Installation Requirements

8 FRITZ!Card – 1 Welcome to FRITZ!Card

1.3 Installation RequirementsIn order to operate FRITZ!Card, your computer must meet allof the following requirements:

� A ISDN access

� A computer with an Intel pentium II processor (or a com-parable AMD processor) and 64 MB RAM.

� A computer equipped with a type II or III PCMCIA slot.

� Operating system Microsoft Windows XP, Windows Me,Windows 2000 or Windows 98

� To operate FRITZ!fon or other telephony software, youmust have a sound card and driver with full-duplex ca-pability, and suitable sound input/output equipment(such as a headset).

FRITZ!Card PCMCIA and the software supplied with it is de-signed as a solution for stand-alone PCs, not for network op-eration. They are only designed to connect an individual PCto the ISDN line.

Installing FRITZ!Card PCMCIA

FRITZ!Card – 2 Installing FRITZ!Card PCMCIA 9

2 Installing FRITZ!Card PCMCIA

FRITZ!Card PCMCIA can be installed in the operating systemsWindows XP, Windows Me, Windows 2000 and Windows 98.

In some operating systems the display of menus and folderscan be changed. The following instructions are based on thestandard installation of each operating system.

2.1 Connecting FRITZ!Card PCMCIA to ISDN1. Remove the enclosed ISDN cable from the package.

Insert the plug marked with a small blue arrow into thesocket of the PCMCIA card.

2. Plug the other end of the ISDN cable into the ISDN out-let.

Now the software components of FRITZ!Card can be in-stalled. Read the following sections for instructions.

What Is Installed?

10 FRITZ!Card – 2 Installing FRITZ!Card PCMCIA

2.2 What Is Installed?During the initial installation, the installation program setsup the following software components:

� the driver software for FRITZ!Card PCMCIA. The driversoftware for the ISDN-Controller FRITZ!Card PCMCIA isloaded automatically when Windows is started.

The exact steps taken to install the driver software dif-fer among the operating systems Windows XP, Me,2000 and 98. Read the section that describes the driversoftware installation for your operating system.

� the communications software FRITZ!. Please see “TheMany Facets of FRITZ!” on page 28 and the FRITZ! soft-ware manual.

� AVM ISDN CAPI Port Driver. See the section “Going On-line With AVM System Drivers” on page 31 for more in-formation.

� the AVM ISDNWatch program, software for monitoringISDN activities. See the section “Blocking NumbersWith ISDNWatch” from page 29 for more information.

If you already have individual software components such asFRITZ! installed, read the instructions in section “InstallingIndividual Software Components” on page 20.

In the section “Where to Find What After Installation” onpage 19 you will find information about the locations of thevarious software components on your computer after instal-lation.

Once installation is complete, additional AVM system driversand software may be installed for online services (see thesection “Going Online With AVM System Drivers” onpage 31).

Installing the Driver Software in Windows XP


2.3 Installing the Driver Software in Windows XP

Administrator rights are required to install the driver soft-ware in Windows XP Professional.

Once the FRITZ!Card PCMCIA has been inserted in your com-puter, proceed as follows:

1. Switch on your computer.

2. Insert FRITZ!Card PCMCIA into the PCMCIA slot, connec-tor strip first, until the card is positioned firmly.

A message in the task bar indicates that FRITZ!CardPCMCIA was found and has been installed. This mes-sage disappears after a few seconds.

Windows XP has detected new hardware

3. The “Found New Hardware Wizard” is started. To contin-ue with installation, click “Next”.

4. In the next window, confirm the “European ISDN(DSS1)” setting for the D-channel protocol with “Next”.

5. Enter your Multiple Subscriber Numbers (MSNs) in the“ISDN Multisubscriber Numbers” window. Click “Next”.

Settings made in this window are valid only for the IS-DN NDIS WAN CAPI Driver. They have no effect on otherISDN software.

6. Conclude the installation by clicking “Finish”.

A message in the task bar indicates that FRITZ!CardPCMCIA has been installed. This message disappearsafter a few seconds.

Installing the Driver Software in Windows XP


Windows XP recognized new hardware as installed

To check that the FRITZ!Card PCMCIA installation wassuccessful, open the ”Device Manager” by clickingthrough ”start / Control Panel / Performance and Main-tenance / System / Hardware”. Double-click “Networkadapters”. The list contains the entry “AVM ISDN-Con-troller FRITZ!Card PCMCIA”.

This concludes installation of the FRITZ!Card PCMCIA driversdelivered with the hardware in Windows XP. FRITZ!CardPCMCIA is now ready for immediate operation.

To make sure that the latest version of these driver softwareis installed, it is necessary to update the drivers with the in-stallation program included on the installation CD:

1. Insert the installation CD and run the programSETUP.EXE in the WINDOWS.XP folder.

The installation program for FRITZ!Card PCMCIA starts.

2. In its sign-on window, click “Continue”.

3. In the next dialog, select “Update” and confirm by click-ing “Continue”.

4. In the next dialog Windows may prompt you to installsoftware not digitally signed by Microsoft. This requestdepends on the driver signature options set on yourcomputer. Answer the question with “Continue Any-way”. Repeat this procedure in the next dialog for theAVM ISDN NDIS WAN CAPI Driver.

5. The next window informs you that the drivers have beenupdated successfully. Click “Finish” to close the instal-lation program.

6. Answer “No” in the dialog so that your computer willnot be rebooted.

Installing the Driver Software in Windows Me


This concludes the update of the FRITZ!Card PCMCIA driversoftware.

In the next step, install the FRITZ! communications software.For more information, see the section “Installing the Commu-nications Software FRITZ!” on page 17.

2.4 Installing the Driver Software in Windows MeOnce the FRITZ!Card PCMCIA has been inserted in your com-puter, proceed as follows:

1. Start the computer and then insert the FRITZ!Card CD.


3. The “Add New Hardware wizard” recognizes a new Plug& Play device to be installed. Click “Next”.

4. When asked: “What would you like to do?”, select theoption “Automatic search for a better driver (Recom-mended)”.

5. Select the entry <CD-ROM DRIVE>:\WINDOWS.ME\FPCMSET.INF in the list of entries found and confirmwith “OK”.

List of drivers found

6. When the message “Windows has finished installingthe software selected that your new hardware device re-quires.” appears, click “Finish”.

Installing the Driver Software in Windows 2000


Next, the welcome window of the installation programfor the AVM ISDN-Controller FRITZ!Card PCMCIA appearsautomatically.

7. Specify the folder in which the driver software is to beinstalled on your computer.

8. As a final step of the driver software installation, a mes-sage box is displayed showing the configuration of theISDN-Controller FRITZ!Card PCMCIA.

Then a message that the FRITZ! communications softwarecan be installed appears. Continue with the section “Install-ing the Communications Software FRITZ!” on page 17.

Windows Me includes an ISDN Configuration Wizard. ThisWizard can be used neither to install ISDN hardware andsoftware correctly, nor to set up an ISDN connection. It canonly be used to configure a previously installed AVM ISDNNDIS WAN CAPI driver (one of the AVM system drivers).

2.5 Installing the Driver Software in Windows 2000

Administrator rights are required to install the driver soft-ware in Windows 2000.

Once the AVM ISDN-Controller FRITZ!Card PCMCIA hardwarehas been inserted in your computer, the next step is to in-stall the driver software for the ISDN-Controller. Windows2000 itself includes an older version of the driver softwarefor the FRITZ!Card PCMCIA. Windows 2000 installs this auto-matically. Once the automatic installation is complete, in-stall the current driver software from the installation CD.

Proceed as follows to install the driver software from Win-dows 2000:

1. Switch on your computer.


3. The “Found New Hardware Wizard” is started. To contin-ue with installation, click “Next”.



4. In the next window, confirm the “European ISDN(DSS1)” setting for the D-channel protocol with “Next”.

5. Enter your Multiple Subscriber Numbers (MSNs) in the“ISDN Multisubscriber Numbers” window. Click “Next”.

Settings made in this window are valid only for the IS-DN NDIS WAN CAPI Driver. They have no effect on otherISDN software.

6. Conclude the installation by clicking “Finish”.

Once the driver installation is concluded, the second step isto update the driver software from the FRITZ!Card CD.

Always install the current driver software from theFRITZ!Card CD to take advantage of the entire potential of theFRITZ! communications software.

1. Run the SETUP.EXE FILE. This files is located in the <CD-ROM DRIVE>\WINDOWS.2K folder on the FRITZ!Card CD.

2. Next, the welcome window of the installation programfor the AVM ISDN-Controller FRITZ!Card PCMCIA appearsautomatically. Click “Continue”.

3. In next dialog, select “Update” and once again “Contin-ue”.

4. In the next dialog Windows may prompt you to installsoftware not digitally signed by Microsoft. This requestdepends on the driver signature options set on yourcomputer. Answer the question with “Yes”. Repeat thisprocedure in the next dialog for the AVM ISDN NDISWAN CAPI Driver.

5. A window appears after the driver software installationis concluded reporting that the software was updatedsuccessfully. Click “Finish”.

Then a message that the FRITZ! communications softwarecan be installed appears. Continue with the section “Install-ing the Communications Software FRITZ!” on page 17.



2.6 Installing the Driver Software in Windows 98

Once the FRITZ!Card PCMCIA has been inserted in yourcomputer, the Plug and Play mechanism of Windows 98 rec-ognizes the new hardware device. The “Add New HardwareWizard” is started.

Insert the FRITZ!Card CD and follow the instructions on thescreen. Note the following:

1. When asked: “What do you want Windows to do?”,select the option “Search for the best driver for your de-vice. (Recommended).”

2. When the program asks where the driver is located, ac-tivate only the option “CD-ROM drive”.

Specifying the driver location in Windows 98

3. When the message “Windows has finished installingthe software selected that your new hardware device re-quires.” appears, click “Finish”.

Next, the welcome window of the installation programfor the AVM ISDN-Controller FRITZ!Card PCMCIA appearsautomatically.

4. Specify the folder in which the driver software is to beinstalled on your computer.

Installing the Communications Software FRITZ!


5. As a final step of the driver software installation, a mes-sage box is displayed showing the configuration of theISDN-Controller FRITZ!Card PCMCIA.

Once the driver software installation has been completed, amessage reports that the FRITZ! communications softwarecan be installed. For more information, read “Installing theCommunications Software FRITZ!” on page 17.

Windows 98 includes an “ISDN Configuration Wizard”. ThisWizard can be used neither to install ISDN hardware andsoftware correctly, nor to set up an ISDN connection. It canonly be used to configure a previously installed AVM ISDNNDIS WAN CAPI driver (one of the AVM system drivers).

2.7 Installing the Communications Software FRITZ!After driver software for the FRITZ!Card PCMCIA ISDN-Control-ler has been installed, the setup program reports that theFRITZ! communications software can be installed.

1. Click the “Install” button.

2. Specify the folder in which the FRITZ! communicationssoftware is to be installed on your computer.

3. Next, specify the program group for FRITZ! in the Startmenu.

4. The next dialog asks whether you would like to perform asimple installation or an installation with configuration.

Installation: The FRITZ! modules are installed with defaultsettings in the specified folder. All default settings can bechanged in the individual FRITZ! modules after installa-tion. Please read the relevant sections in the FRITZ! manu-al available in PDF format in the \SOFTWARE\INFO folderon the installation CD or see the Online Help for instruc-tions.

Installation and Configuration: A number of basic set-tings can be made during installation, for example,information for operation at a PBX.

AVM ISDN CAPI Port Driver Installation


2.8 AVM ISDN CAPI Port Driver InstallationUpon conclusion of the FRITZ! communications software in-stallation, you can install the AVM ISDN CAPI Port Driver. Awindow with four settings pages is displayed:

� ModemsSelect here the CAPI Port modems you would like to in-stall, such as “AVM ISDN Internet (PPP over ISDN)” for aconnection to an Internet Service Provider using Win-dows’ Dial-Up Networking. View information about theindividual modems by clicking a modem and thenpressing “F1”.

� PortsOn this settings page you can assign specific COM portsto the virtual modems. Unless your system requiresspecial port settings, you can simply confirm the de-fault settings.

� MSNThis setting allows you to separate the online chargesfrom the charges for other connections. To use this op-tion, an MSN must be entered on the “MSN” settingspage. Online connections then will be charged to thisnumber.

� AVM Test Connection / Fast Internet over ISDNDefine here whether two new connections should beconfigured in Dial-Up Networking during installation ofthe AVM CAPI Port Driver: AVM Fast Internet and AVM In-tranet. Dial-Up Networking must already be installed onyour computer.

These connections are only designed to check that theprogram functions properly. They cannot be used to es-tablish a connection to the Internet.

This completes the software installation for FRITZ!Card. Re-start your computer.

Errors During Installation: What to Do


Errors During Installation: What to DoIf errors occurred during installation and the software com-ponents of FRITZ!Card were not installed correctly, proceedas follows:

1. Remove all of the installed FRITZ!Card components by fol-lowing the instructions in the sections “Removing Soft-ware in Windows XP” on page 23, “Removing Software inWindows Me and 98” on page 24 or “Removing Softwarein Windows 2000” on page 25, respectively.

2. Restart your computer.

3. Repeat the complete software installation.

If you want to install individual FRITZ!Card software compo-nents, please read the instructions in the section “Installing In-dividual Software Components” on page 20.

2.9 Where to Find What After InstallationAfter installation with default settings you will find the softwarecomponents of FRITZ!Card at the following locations:

The entry “AVM ISDN-Controller FRITZ!Card PCMCIA” is includ-ed in the Device Manager.

The FRITZ! modules are contained in the “FRITZ! ISDN and Inter-net” icon on the Windows desktop as well as in the “FRITZ!”program group. For information on features and operation ofthe FRITZ! modules, see the chapter “FRITZ!: Internet and ISDNSoftware” on page 27 and the FRITZ! manual available in PDFformat on the installation CD.

If you have installed the AVM ISDN CAPI Port Driver, a link tothe Help file for the ISDN CAPI Port Driver is created on yourdesktop.

The ISDNWatch program is located in the “Startup” folder ofthe Start menu. This program monitors and logs the B-channelactivities of your FRITZ!Card PCMCIA. The ISDNWatch icon inthe task bar indicates the operation status of the B channels

Installing Individual Software Components


used by the ISDN-Controller. All connection charges accruedare listed and compiled in the statistics. For details, see thesection “Blocking Numbers With ISDNWatch” on page 29.

2.10 Installing Individual Software ComponentsCertain software components may already be installed onyour computer, such as FRITZ!, for example. In this case youmay want to install only certain individual components fromthe product CD. You can do so as follows:

� To install the FRITZ!Card PCMCIA driver software, openthe README.DOC file in the folder named for your<OPERATING SYSTEM> on the CD, and follow the instruc-tions it contains.

� To install the FRITZ! communications software, run theprogram file SETUP.EXE in the folder SOFTWARE\FRITZ!on the installation CD.

� The AVM ISDN CAPI Port Driver is installed using theSETUP.EXE file located in the SOFTWARE\CAPIPORT\CAPIPORT.<OPERATING SYSTEM> folder on the CD.

The CD_INFO.HTM file in the root directory of the FRITZ!CardCD lists the contents of the CD.

2.11 How to Perform an Update of the Driver SoftwareAVM continuously extends the functionality of the driversoftware for your FRITZ!Card PCMCIA. To ensure that your in-stallation of FRITZ!Card PCMCIA is up to date, you should in-stall new driver software whenever new drivers are madeavailable. To do so, proceed as follows:

1. Open the following Internet page:

www.avm.de/en/download

http://www.avm.de/en/download

How to Perform an Update of the Driver Software


2. In the category

– Product Group: FRITZ!

– Product: FRITZ!Card PCMCIA

– Operating system: the operating system on yourcomputer.

3. Click the “Find It” button. The updates found are dis-played on the screen.

Search results for new driver software for the FRITZ!Card PCMCIA

4. Start downloading an update by clicking the “Down-load” button.

5. In the “File Download” window, click the “Save” button.

6. In the next window, enter the folder in which the updatefile is to be saved on your computer.

7. Confirm with “Save”. The file will be downloaded toyour computer.

8. Now go to the folder in which you saved the update fileand double-click on the file name to open it.

9. Confirm the installation in the next window by clicking“Yes” and then click “Next” in the AVM window ofFRITZ!Card PCMCIA.

10. Then specify the folder in which the latest driver soft-ware is to be saved on your computer and confirm byclicking “Next”.

How to Perform an Update of the Driver Software


11. The welcome window of the installation program ap-pears. Click “Continue”.

12. In next dialog, select “Update” and once again “Contin-ue”.

13. In the next dialog Windows may prompt you to installsoftware not digitally signed by Microsoft. This requestdepends on the driver signature options set on yourcomputer. Answer the question with “Continue Any-way” (in Windows XP) or “Yes” (in Windows 2000). Re-peat this procedure in the next dialog for the AVM ISDNNDIS WAN CAPI Driver.

14. An information window appears announcing that theupdate has been concluded successfully. Confirm with“Finish”.

15. Restart your computer when prompted to do so.

This concludes the update of the driver software.

Removing FRITZ!Card PCMCIA

FRITZ!Card – 3 Removing FRITZ!Card PCMCIA 23

3 Removing FRITZ!Card PCMCIA

The steps required to remove the software vary dependingon your computer's operating system. See the section belowthat describes uninstallation in your operating system.

3.1 Removing Software in Windows XPWhen the FRITZ!Card PCMCIA hardware is removed from theslot, the driver software is deactivated automatically. It is notnecessary to remove the software.

If you would like to remove the driver software anyway, pro-ceed as follows:

The FRITZ!Card PCMCIA driver software can only be removedwhen the PCMCIA card is connected to the computer. After ithas been removed from the slot, the entry for FRITZ!CardPCMCIA in the Device Manager is no longer visible.

1. Open the “Device Manager” by clicking through “start /Control Panel / Performance and Maintenance / System/ Hardware”.

2. Double-click “Network adapters”.

3. Select from the list the entry “AVM ISDN-ControllerFRITZ!Card PCMCIA”.

4. Select “Action / Uninstall”.

5. Acknowledge the message by clicking “OK”.

This completes uninstallation of the driver software.

Always use the eject button of the PCMCIA slot to physicallyremove the card. Never remove the PCMCIA card by pullingon the cable or the plug!

Removing Software in Windows Me and 98

24 FRITZ!Card – 3 Removing FRITZ!Card PCMCIA

Proceed as follows to remove the FRITZ! communicationssoftware and the system driver:

1. Click the “Add or Remove Programs” icon in “start /Control Panel”.

2. Make sure that the “Change or Remove Programs” but-ton is selected in the column at left.

If the FRITZ! communications software and the AVM IS-DN CAPI Port driver are installed on your system, thenthey both appear in the list of “Currently installed pro-grams”:

– AVM FRITZ!

– AVM ISDN CAPI Port

3. Select the software component you want to remove.

4. Click the “Change/Remove” button. All of the selectedcomponent's files and settings are deleted from yourcomputer.

Repeat this process as necessary to remove other softwarecomponents of FRITZ!Card.

This completes uninstallation of the selected component.

3.2 Removing Software in Windows Me and 98To remove some or all of the FRITZ!Card software compo-nents, proceed as follows:

1. Select “Start / Settings / Control Panel”, then double-click the “Add/Remove Programs” icon.

2. The components of FRITZ!Card are found in the list of in-stalled software. They appear with the following de-scriptions:

– AVM FRITZ!


– AVM ISDN-Controller FRITZ!Card PCMCIA

Removing Software in Windows 2000

FRITZ!Card – 3 Removing FRITZ!Card PCMCIA 25

Select the components to be removed.

3. Click the “Add/Remove...” button. The uninstall pro-gram starts. All of the selected component's files andsettings are deleted from your computer.

Repeat this process as necessary to remove other soft-ware components of FRITZ!Card.

4. Restart your computer.

Rebooting the computer concludes the uninstallation.

3.3 Removing Software in Windows 2000Proceed as follows to remove the FRITZ!Card PCMCIA driversoftware in Windows 2000:

1. Select “Start / Settings / Control Panel”, then double-click the “Add/Remove Hardware” icon.

2. The "Add/Remove Hardware Wizard" is started. Click“Next”.

3. Select the “Uninstall/Unplug a device” option in the fol-lowing dialog and click “Next”.

4. Then select the “Uninstall a device” option. Confirm byclicking “Next”.

5. Select the entry “AVM ISDN-Controller FRITZ!CardPCMCIA” in the following list and confirm with “Next”.

6. Confirm the uninstallation by activating the option “Yes,I want to uninstall this device” and click “Next”.

7. As a final step, click “Finish”.

This completes uninstallation of the FRITZ!Card PCMCIA driv-er software.

Proceed as follows to remove the FRITZ! communicationssoftware and the system driver:

1. Select “Start / Settings / Control Panel”, then double-click the “Add/Remove Programs” icon.

Removing Software in Windows 2000

26 FRITZ!Card – 3 Removing FRITZ!Card PCMCIA

2. Make sure that the “Change or Remove Programs” but-ton is selected in the column at left.

If the FRITZ! communications software and the AVM CA-PI Port driver are installed on your system, then theyboth appear in the list of “Currently installed pro-grams”:

– AVM FRITZ!


Select the software component you want to remove.

3. Click the “Change/Remove” button. All of the selectedcomponent's files and settings are deleted from yourcomputer.

Repeat this process as necessary to remove other softwarecomponents of FRITZ!Card.

This completes uninstallation of the selected component.

FRITZ!: Internet and ISDN Software

FRITZ!Card – 4 FRITZ!: Internet and ISDN Software 27

4 FRITZ!: Internet and ISDN Software

FRITZ!Card is the gateway to the entire world of ISDN commu-nication: surfing the Internet, transmitting data, sendingfaxes and much more. FRITZ!Card grants you freedom of con-nectivity, allowing communication not only with remote part-ners equipped with an ISDN line, but also connections toanalog lines. The following graphic illustrates some of thepotential uses of FRITZ!Card:

Freedom of connectivity with FRITZ!Card

There are many ways into the Internet. The section “GoingOnline With FRITZ!web” on page 29 describes the potentialand advantages of Internet access using the moduleFRITZ!web supplied.

Another way to access the Internet is to use Windows’ Dial-Up Networking with the AVM system drivers. For more infor-mation, see the section “Going Online With AVM SystemDrivers” on page 31.

Computer with FRITZ!Card

Modules Third-party Software

ISDN

Surfing the Internet

Exchanging E-mail

Sending Faxes

Exchanging Files

Telephony Using On-line Services

The Many Facets of FRITZ!

28 FRITZ!Card – 4 FRITZ!: Internet and ISDN Software

4.1 The Many Facets of FRITZ!Once FRITZ!Card is installed on your computer, the applica-tion interface CAPI 2.0 is available. The FRITZ! communica-tions software uses this interface to access the installedhardware.

FRITZ! consists of the following modules:

The module FRITZ!web allows the user to dial into the Inter-net simply and directly. Thanks to channel bundling and da-ta compression, Internet connections with extremely highdata transmission speeds can be established. The option ofautomatically clearing down idle connections saves connec-tion costs if you are charged by connection up-time.

Using the ISDN file manager FRITZ!data, files can be trans-ferred quickly and securely, and your computer can be con-figured to receive files from outside callers. Access rights canbe defined individually for each user.

FRITZ!fax allows you to send and receive faxes in accordancewith the analog Group 3 (analog) fax standard. You can sendfaxes directly from your text processing program. FRITZ!faxcan also poll fax servers, or work as a fax polling server itself.

With FRITZ!fon plus a full-duplex sound adapter and aspeech input/output device, telephone conversations canbe conducted directly from your PC – with convenient phonebook management and a notes function. Three parties canbe connected in a conference call. FRITZ!fon includes an an-swering machine. Different messages can be configured forspecific numbers, callers and times of day.

In the FRITZ! Address Book you can store all the informationneeded to dial up connections from the various modules.The Address Book can be opened from any FRITZ! module.

For comprehensive information about FRITZ!, see the OnlineHelp.

Blocking Numbers With ISDNWatch


4.2 Blocking Numbers With ISDNWatchISDNWatch is a program which offers a multitude of func-tions to support you in controlling and securing your ISDNconnections.

Besides displaying the B-channel activities and the option ofmonitoring and logging all ISDN connections, ISDNWatch al-so offers a number filter.

With the ISDNWatch number filter you can block individualnumbers or whole groups of numbers for outgoing and in-coming connections. For instance, you can block foreignnumbers, long-distance numbers or costly service numbers.By blocking expensive service numbers you can prevent webdialers from establishing costly connections from your com-puter.

For more information about the number filter and configura-tion instructions, see the ISDNWatch Online Help.

4.3 Going Online With FRITZ!webIn addition to the traditional ISDN services such as file trans-fer or telefax, FRITZ!Card also supports Internet access. Youcan explore the World Wide Web, exchange e-mail or enterchat rooms.

Defining the Default ProviderAfter installing FRITZ!web, specify which of your Internet Ser-vice Providers (ISPs) is your default connection to the Inter-net. The default connection is automatically on standbywhen FRITZ!web starts. When data from the Internet is re-quested, for example, when your Web browser starts up, theconnection is dialed up automatically .

All Information at a Glance


All Information at a GlanceThe FRITZ!web window displays all important informationabout the current connection:

� The colors of four connection LEDs indicate whether adefault provider is configured, whether the B channelsare inactive, in the process of connecting or active, andwhether data compression is set for an active connec-tion.

� The diagram window reports the throughput rate for in-coming and outgoing data.

� A timer bar indicates how much time remains before anidle connection will be cleared down automatically.

� Click with the right mouse button in the diagram win-dow to open the context menu. From this context menuyou can access all FRITZ!web commands.

Automatic Idle Timeout (Timer Bar)In the FRITZ!web settings you can specify how many secondsthe line is allowed to remain idle before the existing connec-tion to the Internet is automatically cleared down. An exam-ple: You request a web page and view it in your browser.While you are reading, no further data is requested over theInternet connection. After the delay you have specified in thesettings, FRITZ!web hangs up the idle connection. Now youcan continue reading the Internet page without accruing anyfurther charges. The connection is not re-established untilyou click a link or enter another URL. Thanks to FRITZ!web’sfast dial-up, you will hardly notice that the connection is be-ing restored.

Specifying an Outgoing Caller IDIn order to keep track of the online costs incurred, you candesignate one of your line’s MSNs as the outgoing Caller IDin the FRITZ!web “Settings” context menu. All online chargeswill then be billed to the specified number.

Using ISDN Services With FRITZ!


4.4 Using ISDN Services With FRITZ!ISDN integrates the entire range of telematics services, suchas telephone, telefax, data and video communication, in asingle digital telecommunications network. FRITZ! turns yourcomputer into a convenient communications hub which pro-vides all these services.

With FRITZ!Card, you can also use third-party applicationsbased on CAPI 2.0.

Multiple Subscriber Numbers for the FRITZ! Modules

To receive fax and data calls with FRITZ!, it is not necessary toassign distinct Multiple Subscriber Numbers (MSNs) toFRITZ!data and FRITZ!fax, since FRITZ!fax answers calls withthe service indicator for “voice” telephony, while FRITZ!dataresponds only to calls with the “data” service indicator.

However, FRITZ!fax and FRITZ!fon both use the “voice” ser-vice indicator. If you want these modules to respond to callsmeant for them, you must assign distinct MSNs for call ac-ceptance to FRITZ!fax and FRITZ!fon, and to any telephonesor fax machines connected to any analog extensions. Specifythe settings on the “ISDN” settings page of the respectivemodules.

4.5 Going Online With AVM System DriversAs an alternative to FRITZ!web, Internet connections can beestablished using the AVM system drivers, ISDN CAPI PortDriver and ISDN NDIS WAN CAPI Driver. Both drivers are con-trolled over Dial-Up Networking, but use different interfacesto the Windows system. These system drivers allow you touse CAPI-based ISDN applications alongside communica-tions programs that do not have built-in CAPI support.

During the FRITZ! installation you can specify whether youwant to add FRITZ!web to the Startup group. If you select thisoption, FRITZ!web is used for every connection to the Inter-

AVM ISDN CAPI Port Driver


net. If you want to use Dial-Up Networking to connect to theInternet, you must exit FRITZ!web or remove it from the Star-tup group.

AVM ISDN CAPI Port DriverThe AVM ISDN CAPI Port Driver allows you to use an ISDN-Controller as if it were a modem.

Programs designed to communicate with modems can usethe AVM ISDN CAPI Port Driver to address the ISDN interface.This means that all of the various communications options ofWindows can be used with all AVM ISDN-Controllers. For ex-ample, you can use Dial-Up Networking and the TCP/IP pro-tocol to dial into your Internet Service Provider.

The ISDN CAPI Port Driver creates a number of virtual mo-dems in your system, each of which is configured such that itcan be used immediately with most applications. These mo-dems can be selected in Windows applications such as Dial-Up Networking, Microsoft Exchange/Outlook and MicrosoftMoney. Just select a pre-configured destination to launch IS-DN communication.

The modem settings can be customized using AT commands.

For detailed information on configuring and operating theAVM ISDN CAPI Port Driver, see the CAPI Port Help. The Helpfile appears as a desktop shortcut after the software instal-lation has been completed.

AVM ISDN NDIS WAN CAPI DriverThe AVM ISDN NDIS WAN CAPI Driver for Windows allows useof RAS (Remote Access Service) and dialing into Internet Ser-vice Providers over ISDN.

NDIS (Network Device Interface Specification) is a standardfor connecting network adapters (hardware) to network pro-tocols (software). NDIS WAN is a Microsoft extension of thisstandard for wide-area networking (WAN). The AVM ISDNNDIS WAN CAPI Driver thus allows the ISDN-Controller to beused as a network adapter addressed over the CAPI 2.0 ap-plications interface.

AVM ISDN TAPI Services for CAPI


AVM ISDN TAPI Services for CAPIAVM ISDN TAPI Services for CAPI are drivers which can beused to implement TAPI applications with AVM ISDN-Control-lers universally in Windows.

TAPI (Telephony Application Programming Interface) is a te-lephony interface by Microsoft that allows telephony appli-cations to be controlled from Windows. Using AVM ISDN TAPIServices for CAPI, phone calls can be made or voice-mail sys-tems controlled on the computer. For instance, Windows's“Phone Dialer” can be used to establish connections to ana-log or ISDN phones. The conversation then takes place usinga sound card and a headset or speakers and a microphone.With the appropriate TAPI applications, a variety of other fea-tures are available, including direct dialing of contacts listedin Microsoft Outlook.

TAPI applications based on the Microsoft standard TAPI 2.1or higher can be used in combination with AVM ISDN-Con-trollers and the AVM ISDN TAPI Services for CAPI.

For detailed information about functionality, configurationand operation of the AVM ISDN system drivers, see the Helpfiles for the system drivers on the FRITZ!Card CD.

How Does FRITZ!Card Work

34 FRITZ!Card – 5 How Does FRITZ!Card Work

5 How Does FRITZ!Card Work

This chapter provides basic information about FRITZ!Card onthe ISDN line and the way an ISDN-Controller functions.

5.1 FRITZ!Card on the ISDN LineWhen your ISDN access is configured, the ISDN provider in-stalls a network terminator (NT) first. An NT is equipped withtwo ISDN jacks. Each of these sockets is an external S0 inter-face.

In most cases an ISDN PBX with analog extensions is con-nected to one ISDN jack of the NT and a digital terminal de-vice to the other: in this case, the ISDN-Controller. Analogterminal devices such as telephones, answering machinesand G3 fax machines are connected to the PBX extensions.The connected devices are addressed through distinct tele-phone numbers. These telephone numbers are referred to inthe terminology of ISDN as Multiple Subscriber Numbers(MSNs). Each ISDN line is equipped with several MSNs.

If a PBX is connected to one of the ISDN sockets and yourcomputer with FRITZ!Card to the other, additional ISDN sock-ets are required to connect any other ISDN terminal deviceslike an ISDN telephone (see the gray area in the figure below).

FRITZ!Card on the ISDN Line

FRITZ!Card – 5 How Does FRITZ!Card Work 35

Typical configuration of a point-to-multipoint ISDN line

Some PBX systems provide both analog and digital exten-sions. ISDN terminal devices may be connected directly tothese digital extensions. Digital extensions are also knownas “internal S0 interfaces” as they present an alternative toexternal S0 interfaces.

No matter which interface your FRITZ!Card is connected to,an internal or an external S0 interface, the terminal device isnot the ISDN-Controller FRITZ!Card, but rather the ISDN soft-ware on your PC: for instance, the FRITZ! modules FRITZ!dataand FRITZ!fax.

Whenever a call arrives on your ISDN line, it is necessary todecide who will answer it: a FRITZ! module, the ISDN tele-phone, or the PBX. For incoming ISDN calls, a service indica-tor is transmitted first. This service indicator distinguishesbetween data calls and fax calls, for instance. For incominganalog calls no such differentiation is possible: telephonecalls and G3 (analog) faxes are both designated by the“voice” service indicator. In order to route such calls correct-ly, different MSNs must be assigned to the different terminaldevices or FRITZ! modules. See the section “Using ISDN Ser-vices With FRITZ!” on page 31 for more information.

Analog phone withanswering machine

ISDN phone

FaxCordlessphone

PBX with analogextensions

NTNT

Computer withFRITZ!Card

SSOO SSOO SSOO

How Does an ISDN-Controller Work?


5.2 How Does an ISDN-Controller Work?An ISDN-Controller serves as the connection between ISDNand your computer. The ISDN cable supplied connects to theS0 bus and thus to the local exchange of the telephone net-work.

Any telecommunication service, for instance Internet, Fax G3or telephony, is implemented using “protocols”. Protocolsstpulate the procedures used for data transmission betweenthe subscribers. They ensure smooth communication andadjust such parameters as transfer speed and data compres-sion during transmission. Both communications partnersmust support the protocol to be implemented, for exampleT.30 for G3 fax or HDLC transparent for the Internet. The driv-er software for the ISDN-Controller FRITZ!Card must supportthe right parameters for every connection and pass them onin real-time to both local applications and the remote sta-tion. Transfer to the communications software takes place inthe computer via the COMMON-ISDN-API interface, CAPI forshort. CAPI establishes the connection between the ISDN-Controller and the installed applications like FRITZ!. The driv-er software for the ISDN-Controller FRITZ!Card thus is alsoknown as the CAPI driver.

While every FRITZ!Card has a special CAPI driver for each op-erating system supported, the applications work identicallyand therefore can be used universally with CAPI 2.0. Themodules of the FRITZ! communications software are alsobased on CAPI 2.0, as are a number of programs by othermanufacturers. AVM provides the system drivers AVM ISDNCAPI Port Driver and ISDN NDIS WAN CAPI Driver for pro-grams that require a modem or a network adapter.

Functions of the Driver Software

FRITZ!Card – 5 How Does FRITZ!Card Work 37

The following diagram illustrates how the individual compo-nents of FRITZ!Card interact:

FRITZ!Card functional diagram

Functions of the Driver SoftwareA basic-rate ISDN line is equipped with three channels: twoB channels and one D channel. The B channels are used fordata transmission such as faxes. The program, e.g., FRITZ!faxor FRITZ!data, uses the D channel to communicate with thedigital exchange. Among the information transferred via thischannel are connection charges. The driver software pro-cesses the D-channel protocol of the ISDN line and puts allrequired B-channel protocols (X.75, HDLC, etc.) at the dispos-al of the applications. CAPI 2.0 also provides SoftCompres-sion X75/V42bis, SoftModem and SoftFax G3.

COMMON-ISDN-API 2.0

FRITZ!Card PCMCIA

B-channel protocols (digital):X.75, HDLC transparent,V.110, V.120, T.90, ISO 8208 (X.25)

AVMNDISWANCAPI

Driver

AVMISDNCAPIPort

Driver

FRIT

Z!da

ta

FRIT

Z!fa

x

FRIT

Z!fo

n

CAPI SoftFax G3

C A P I

CAPISoftModemV32

Onl

ine

soft

war

e

Oth

er IS

DN

sof

twar

e b

ased

on

CA

PI

CAPI Soft-CompressionX75/V42bis

FRIT

Z!w

eb

AVMISDNTAPI

Servicesfor CAPI

Internet Service Providerand applications like

Exchange/Explorer/Browser/Outlook

CAPI SoftCompression X75/V42bis


CAPI SoftCompression X75/V42bisThe driver software for the ISDN-Controller FRITZ!CardPCMCIA supports data compression as per V.42bis for X.75connections in accordance with the CAPI standard. Connec-tion times and costs can be reduced considerably with thistype of data compression. Data compression is activated ordeactivated at the request of an ISDN application such asFRITZ!data.

CAPI SoftFax G3The driver software allows FRITZ!Card PCMCIA to be usedwith all CAPI-based Windows fax applications. FRITZ!CardPCMCIA sends and receives faxes at a rate of up to14,400 bit/s and signals like any G3 fax machine.

CAPI SoftModem V32bisFRITZ!Card also provides the CAPI SoftModem V32bis fea-ture. On the basis of this modem emulation, it is possible toconnect from an ISDN access to any analog remote partywith a modem connected to the telephone network.

Information, Updates and Support

FRITZ!Card – 6 Information, Updates and Support 39

6 Information, Updates and Support

AVM provides numerous sources of information to assist youif any questions or problems arise. Whether manuals, FAQs,updates or support – here you will find the important infor-mation you need.

In many cases problems which arise during operation can beresolved by installing the current Microsoft Service Pack foryour operating system. The current service pack can be ob-tained directly from Microsoft.

6.1 Information SourcesTo take advantage of all commands and features of yourFRITZ!Card PCMCIA, consult the following information re-sources:

DocumentationThe following documentation is provided for all componentsof FRITZ!Card:

� Readme on the AVM ISDN-Controller FRITZ!Card PCMCIAin the “AVM” program group: The Readme file containscurrent information which was not yet available at thetime the manual was printed.

In Windows XP and 2000, the current Readme file forFRITZ!Card PCMCIA can be found on the FRITZ!Card CDin the WINDOWS.XP or WINDOWS.2K folder, respective-ly.

� Help files for the AVM system drivers: If you install anAVM system driver, such as the CAPI Port Driver, a short-cut to the corresponding Help file is created on yourdesktop. The Help files can also be found in the foldersSOFTWARE\CAPIPORT\CAPIPORT.<OPERATING SYSTEM>on the CD.

Internet

40 FRITZ!Card – 6 Information, Updates and Support

� Help for FRITZ!: In all FRITZ! modules you can open the

detailed Online Help by pressing “F1” or clicking the“Help” button.

� The FRITZ! manual: A PDF version of the manual is in-cluded in the \SOFTWARE\INFO folder on the CD. If youneed to install the Acrobat Reader to read the PDF file,you can do so using the installation program includedin the SOFTWARE\INFO folder on the CD.

InternetAVM provides comprehensive information in the Internet. En-ter the following address:

www.avm.de/en/

The “Products” category provides detailed information aboutall AVM products as well as announcements of new productsand product versions.

6.2 UpdatesNew driver software and software updates for your FRITZ!CardPCMCIA are available for downloading free of charge fromAVM's Internet site or the AVM Data Call Center (ADC).

InternetTo download new driver software for FRITZ!Card PCMCIA fromthe Internet, please enter the following URL:

www.avm.de/en/download

For information about how to download current driver soft-ware for your FRITZ!Card PCMCIA and perform an update,see the section “How to Perform an Update of the DriverSoftware” on page 20.

The AVM FTP server can also be used to download currentdriver software. The download area of the FTP server can beaccessed by clicking the “FTP Server” link or entering the fol-lowing address:

www.avm.de/ftp

http://www.avm.de/en

http://www.avm.de/en/Produkte/index.html

http://www.avm.de/en/download/index.inhalt.php3

http://www.avm.de/ftp

AVM Data Call Center (ADC)


AVM Data Call Center (ADC)All programs and drivers available on AVM’s Internet site canalso be downloaded from the AVM Data Call Center (ADC).

You can reach the AVM Data Call Center with FRITZ!data

� using the IDtrans Protocol at the number:

+49 (0)30 / 39 98 43 00

For faster file transfer, enable the options “2-channeltransfer” and “data compression”. No user name orpassword is required for access to the ADC.

� or with the FTP protocol at the URL:

ftp.avm.de

Select the desired update files and copy them to your com-puter. For information about how to perform the update, seepage 21.

Assistance From AVM Support

42 FRITZ!Card – 6 Information, Updates and Support

6.3 Assistance From AVM SupportPlease use the information sources described above beforecontacting the support.

For direct assistance, AVM Support is available to providehelp when problems arise, during installation and your firststeps in operating FRITZ!Card.

The support desk can be reached by e-mail or by fax. AVMSupport then will contact you to assist in resolving your prob-lem. You will receive an e-mail or a fax.

Should problems establishing connections to remote sitesarise, please try to establish a test connection to the AVMData Call Center (ADC) before contacting support. See the in-structions in the FRITZ! manual (FRITZ!data chapter). As theADC receives a great number of calls, please try severaltimes if the line is busy. In the case of an error, write downthe exact wording of the error message. Support requiresthis information to rectify the error.

Support by E-mailSupport requests can be sent to AVM by e-mail. Please usethe AVM Support request form at:

http://www.avm.de/en/service/support/

Fill out the form and send it to AVM support by clicking the“Send” button.

Support by FaxIf necessary, you can reach AVM Support at the telephonenumber:

+49 (0)30 / 39 00 43 90

http://www.avm.de/en/Service/index.inhalt.html

Support by Fax


The following information should be included in your fax:

� An e-mail address or fax number at which you can bereached.

� Your name and address.

� The Product Identification Code which is printed on theback of the CD envelope. Support staff will alwayscheck this number to ensure that you are a registereduser.

� Which operating system are you using? (e.g., WindowsXP)

� Is your ISDN-Controller operating on a PBX line?

� At what step of the installation or in which FRITZ! mod-ule does an error message appear? What is the exactwording of the message?

� Which software are you having problems with? What isthe exact wording of the message?

� Include the version number and build number of thedriver used. The version number and build number arefound in the README file.

– In the operating systems Microsoft Windows XP andWindows 2000, the current README file can befound on the FRITZ!Card CD in the WINDOWS.XP orWINDOWS.2K folder.

– In the operating systems Microsoft Windows Me and98, the Readme file is located in the “AVM” programgroup.

Once you have put together all of this information, please faxthem to AVM Support. We hope that the support team will beable to assist you in resolving the problem.

44 FRITZ!Card – Index

Index

Aadministrator rights 11, 14AT commands 32AVM Data Call Center (ADC) 41AVM ISDN CAPI Port Driver 32AVM ISDN NDIS WAN CAPI Driver 32AVM ISDN TAPI Services for CAPI 33AVM support 39AVM system drivers 31

CCAPI 2.0 28CAPI Port modems 18CAPI SoftCompression 38CAPI SoftFax 38CAPI SoftModem 38CE symbol 46

Ddata compression 38declaration of conformity 46directives 46disconnecting automatically 30downloading driver software 20driver signature options 12, 15, 22driver software download 20driver software for FRITZ!Card 36, 37

FFRITZ! 28FRITZ! communications software 10,

27FRITZ! modules 28FRITZ!Card 6FRITZ!Card communications package 6FRITZ!web 29

Iinformation 39inserting FRITZ!Card PCMCIA 9installation

communications software 17errors 19in Windows 2000 14in Windows 98 16in Windows Me 13in Windows XP 11individual software

components 20installation requirements 8Internet

with FRITZ!web 29, 31Internet Service Provider 29ISDN services 31

MMSNs for FRITZ! modules 31Multiple Subscriber Numbers 34

NNDIS WAN 32norms 46

OOutgoing Caller ID 30

Ppackage contents 7PBX 34Product Identification Code 7

RRemote Access Service 32

FRITZ!Card – Index 45

SS0 interface 34service indicator 35software components 10support 39, 42

TTAPI 33

Uuninstallation

in Windows 2000 25in Windows XP 23software components in Windows Me

and 98 24updates

information 40performing 20

updating driver software 20updating the driver software

in Windows 2000 15in Windows XP 12

46 FRITZ!Card – Declaration of CE Conformity

Declaration of CE Conformity

herewith declares that the product

complies with the following directives:

The following norms were consulted to assess conformity:

� CTR 3/1998.06.17

� EN 55022/9.98 Class BEN 55024/9.98

� EN 60950/2000EN 41003/1998

The CE symbol confirms that this product conforms with theabove mentioned norms and regulations.

The manufacturer AVM GmbH

Address Alt-Moabit 95

D-10559 Berlin

Type ISDN-Controller

Product FRITZ!Card PCMCIA

� 1999/5/EEC R&TTE Directive:Radio Equipment and Telecommunica-tions Terminal Equipment

� 89/336/EEC EMC Directive:Electromagnetic Compatibility

� 73/23/EEC Low Voltage Directive:Electrical equipment designed for usewithin certain voltage limits

Berlin, 16.03.2000 Peter Faxel, Technical Director

fritz!card pcmcia - avm international€¦ · the cd_info.htm file in the root directory of the...

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