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© Steria

Can shared services contribute to the Localism agenda?

Steve Knights, Public Services Sector Steria

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12/04/23 Commercial in confidence2

Speaker Panel

Steve Knights, Public Services, Steria Michael Burton, Editor, Municipal Journal Councillor Edward Lord JP, Chairman Local

Partnerships Andrew Stunell OBE MP, Parliamentary Under-

Secretary of State, Department for Communities and Local Government

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12/04/23 Commercial in confidence3

Context

Readership of the MJ and registered delegates of LG Annual Conference invited to participate

Survey took place between 12th May – 13th June 2011 76 responses 80% Chief Executive Officers 20% Councillors

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16.06.2011 16:08 www.questback.com

SPRING SHARED SERVICES SURVEY 20114

1. What is your role within your authority?

1 Councillor

2 Officer

3 Other

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2. What are your current organisational priorities?

1 Service Improvement

2 Cost Reduction

3 Local Employment Levels

4 Local Economy Growth

5 Other

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3. What does the term "Localism" mean to you?

1 Locally Integrated Services

2 Community Budgets

3 Third Sector Partnerships

4 Social Enterprise

5 More power for Local Government

6 Other

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4. Where do you see Shared Services working?

1 Back Office Functions

2 Public Facing Departments

3 Information Communication Technology

4 Achieving workforce reduction

5 Transfering skills across the authority

6 Across all services

7 Other

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5. If you are already sharing or considering sharing services, which services are you prioritising?

1 Back Office

2 Customer Services

3 ICT

4 Human Resources / Personnel

5 Payroll

6 Revenue and Benefits

7 Waste and Recycling

8 Other

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6. Are there any services that you wouldn't consider sharing?

1 Back Office

2 Customer Services

3 ICT

4 Human Resources / Personnel

5 Payroll

6 Revenue and Benefits

7 Waste and Recycling

8 Other

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7. Would you consider sharing single services only or multiple services?

1 Single

2 Multiple

3 Neither

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8. What percentage of target cost savings / service improvement objectives do you anticipate will be achieved by sharing services?

1 None

2 1 - 5 %

3 6 - 10 %

4 11 - 15 %

5 16 - 20 %

6 21 - 25 %

7 > 25 %

8 Don't know

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9. If you are considering sharing services, what timescales are you looking to achieve cost savings in?

1 Not Applicable

2 0 - 6 months

3 7 - 12 months

4 13 - 18 months

5 19 - 24 months

6 + 25 months

7 Don't know

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10. Do you feel there is a need for the private sector to offer new commercial models for partnership working?

1 Yes

2 No

3 Don't know

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11. If yes, what short to medium term options would you consider to be most appealing?

1 Fully centralised / outsourced

2 Localised sharing amongst local authorities

3 Special Purpose Vehicle

4 Joint Venture

5 Public Private Partnership

6 Hub based approach

7 Other

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12. Would you see the benefit in a private sector partner providing investment so you could achieve in year efficiency savings?

1 Yes

2 No

3 Comments

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13. Do you have the expertise / knowledge within your organisation to move towards shared services?

1 Yes

2 No

3 Don't know

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14. Do you perceive any of the following as barriers to your organisation sharing services with other local authorities or partners?

1 Agreeing objectives

2 Budgets

3 Culture

4 Expertise

5 Infrastructure

6 Manpower

7 Politics

8 Service delivery performance

9 Other

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15. How important is sharing services to achieving your objectives and meeting your Localism agenda?

1 Important

2 Unimportant

3 Neither Important or Unimportant

4 Don't know

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Business

spring shared services

customer services

single services

multiple services

integrated services

public services sector

localised sharing

local authorities