friendly government - european entrepreneurship & innovation · 2013-08-02 · friendly...
TRANSCRIPT
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Friendly Government
Or, How Citizen-Centered Innovation
Can Transform the Public Sector
Christian Bason, Innovation Manager
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Agenda
Background
US vs. DK
The Challenge
About MindLab
Case
Three Lessons
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Background
Innovating Welfare (2007) Put the Citizen Into Play (2009)
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US vs. DKPublic Sector’s Share of the Economy
Denmark
51%USA
37%
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0
5
10
15
20
25
30
35
40Other
Fibre/LAN
Cable
DSL
OECD Broadband subscribers per 100 inhabitants, by technology, June 2008
OECD
US vs. DKBroadband Subscriptions
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US vs. DK
New Citizen Thinking?”Government is part of the solution, not the
problem.”
New Government Thinking?”Citizens are part of the solution, not the
problem.”
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The Challenge
How can we meet citizen’s
expectations for ever-better public
policies and services with ever-
fewer resources?
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Citizens co-develop
Public sectorproduces
Citizensco-produce
Traditionaldevelopmentand production
model
Futuredevelopment and
productionmodel
An Answer?Engaging citizens as co-developers and -producers
Experts and officials develop
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Value of Citizen-Centered Innovation
1. What is The Innovation Potential?For whom, when, why?
What is valuable today?
Where can value be increased?
3. Knowledge About ImpactsHow will citizen’s daily activities and experiences work as ressources or challenges in implementing the new
policies?
2. How Can the Potential be Realised?Eye-opener to see reality of citizens and businesses ”outside-in”
Users have their own suggestions as to how services could change
Co-development: ”would that work in my reality?”
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Mission
To involve citizens and businesses in developing innovative solutions for society
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About
Part of three national ministries [departments]Economic & Business Affairs [Commerce]Taxation [Treasury]Employment [Labor]
Staff of 15Core staffPh.D. studentsStationed project leaders
BoardThree Permanent Secretaries of ministriesFour external members from business & academia
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Short-circuiting bureaucracy from within
Politics &
regulation
Strategy & organisation
Managers and employees
Citizens, Enterprises, NGOs
Top management
Society
Innovation processes & measurement
Innovationunit
Otherstake-holders
Otherpublic sectororganisations
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Activities
Innovation Studio
Data Collection
Knowledge Dissemination
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Approach
AnthropologyDesign thinkingPublic policy
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Agenda
• The public sector innovation challenge
• MindLab
• Cases
• Methods
• Conclusion
National
business
strategy on
climate
change
-> Common vision and initiatives
Insight: Partnership
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Three lessons from MindLab
1. Citizen-centered Innovation WorksOutside-in is a valuable eye openerBut: Leadership, awareness and employeecompetencies are insufficient
2. There’s Value to HarvestBetter services can come at no extra cost But: The public sector is not used to thinkingsystematically about value creation
3. A Change Agent Is NeededCross-governmental collaboration can happenBut: It needs top management focus– and a push!
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www.mind-lab.dk