friday 3rd november 2017...the healthwatch network has heard positive stories but analysis also...
TRANSCRIPT
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 111
View this email in your browser
Healthwatch Lewisham gives children young people and adults inLewisham a stronger voice to influence and challenge how health andsocial care services are provided within the borough
Friday 3rd November 2017
Self Care and Diabetes in LewishamDiabetes Peer Support GroupsHealthwatchs latest intelligence reportMarzenas month (Kind of)Share your experiences of local servicesFood for ThoughtHealthwatch England Annual Report 201617loveitlewishamSLaM community-based MH services ratedCQC latest reportsE-support for Families and Friends of Individuals affected by PsychosisLewisham Linkline Telecare service consultation online surveyGP Extended Access ServiceWheels for Wellbeings Beyond the Bicyle conferenceHave you had your flu jab
Self Care and Diabetes in Lewisham
For self-care week Healthwatch Lewisham isholding a Diabetes Awareness Event Localpeople will have the opportunity to find outmore about the Type 2 condition and what
local services are available
There will also be representatives from local peer support groups should you beinterested in accessing support in your community Information around healthyeating will also be available
Subscribe Past Issues Translate
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 211
The event will take place on Wednesday
15th November 2017 1400 ndash 1600 at GoodHope Cafeacute Place Ladywell 261 LewishamHigh Street SE13 6NJ Refreshments will be provided Everyone iswelcome and we would appreciate youregistering your interest by clicking here
For any further queries please contactStephanie Wood on 020 8315 1906 oremail stephaniehealthwatchbromleycouk
Diabetes Peer Support Groups
Do you have diabetes and want support within yourcommunity Healthwatch Lewisham is setting up adiabetes peer support group in each localneighbourhood in the London Borough of Lewisham
Come along and talk with others who maybe experiencing the same issues as you Our groups look to provide support andoffer advice around exercise nutrition motivation and mental wellbeing
If you are interested in joining a Diabetes peer support group or for furtherinformation please contact the following
Rita Edmond ndash Neighbourhood 1 (New Cross Evelyn Brockley Telegraph Hill) ndash diabetespsf1gmailcom
Anne McBride ndash Neighbourhood 2 (Blackheath Lee Green Lewisham CentralLadywell Rushey Green) ndash diabetespsf2gmailcom
Alicia Joy Pierre ndash Neighbourhood 3 (Sydenham Perry Vale Bellingham Forest HillCrofton Park) ndash diabetespsf3gmailcom
Patricia Okonkwo ndash Neighbourhood 4 (Catford South Downham Whitefoot GrovePark) ndash diabetespsf4gmailcom
Healthwatchs latest intelligence report Our latest intelligence report shows that between July-September 2017 wereceived a greater number of positive patient experiences regarding local health
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 311
and social care services But opinionsof University Lewisham Hospitalcontinue to vary widely We found that peoplersquos views of GPpractices were more positive duringthe last three months The majority ofpatients were happy with thetreatment and advice they received attheir surgeries However access to GPappointments remains a recurringissue across the borough The quality of treatment and careprovided by University HospitalLewisham was also praised by localresidents but comments also showedthat residents are having vastlydifferent experiences even when usingthe same hospital services Lack ofcommunication and waiting timeswere the most common themes for negative feedback Multiple patients foundthemselves experiencing long waits in wards unsure of what the next steps wouldbe Staffing levels was highlighted as an issue with some users being told thatthere were no doctors available to see them To read our latest intelligence report please click here Healthwatch Lewisham produces an intelligence report at the end of each financialquarter analysing the patient stories we have received We then share our findingsand recommendations with commissioners and service providers in the boroughThe aim of our reports is to help improve the quality of local health and social careservices
Marzenas month (Kind of)
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 411
We realised that in the last few months we have been out and about in the boroughengaging with different communities but havent told you So this is our chancetypically we would call this segment Marzenas month or Fays Fortnight but thewhole team has spoken to the public so its not fair on them to only single out oneperson Here is where weve been
BME Carers ForumParent Carer ForumKaleidoscope hubRushey Green Group PracticeHonor Oak Group PracticeBoots Pharmacy CatfordRushey Green PharmacyMental Health Connections ConferenceLondon Older Peoples Strategic GroupQueens Road PartnershipMornington SurgeryDeptford Surgery
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 511
Lewisham Walk-in CentreClifton Rise surgerySydenham Green Group PracticeLewisham HospitalJenner PracticeLewis Grove Pharmacy LewishamCatford SpecsaversSouth Lewisham Group PracticeLewisham LibraryFeeling the Noise Blind Band
Thank you to everyone we have spoken to in October and slightly before Our role isto represent your voice and that would be not be possible without you sharing yourviews
Share your experiences of local services
Over two hundred residents have shared theirexperiences of local services in our FeedbackCentre have you The more that people share their ideasexperiences and concerns about the NHS andsocial care the more local services canunderstand when improvements are needed
Thanks to people sharing their ideas and experiences with their local Healthwatchservices across England have made positive changes that benefit those who usethem
But to make the biggest difference we need to hear from more people So pleaseshare your views and experiences of local services with us You can talk to Healthwatch Lewisham by either
1 Sharing your experience through the Feedback Centre on our website2 Calling 020 8315 19163 Emailing infohealthwatchlewishamcouk
Food for Thought
Since September we have been carrying out a healthy eating workshop across theborough We have spoken to over 500 children at schools in Lewisham Food for thought looks at the importance of healthy eating and exercising Weexplore how food is used for fuel the food plate fizzy drinks and sugar the
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 611
importance of drinking water the dangers of too muchsalt and why we should exercise
The workshop is suitable for primary school classesyouth clubs or any organisation that works withprimary school aged children
It is FREE and can be booked by contacting our CYPofficer Fay on 020 83152530 or fayrchealthwatchbromleycouk
National News
Healthwatch England Annual Report 201617 In the last year over 300000 people have sharedtheir experiences of health and care withHealthwatch across the country The Healthwatch network has heard positive storiesbut analysis also highlights the challenges peoplecan face when accessing care and gettingconsistent support Healthwatch Englands latest annual report toParliament highlights the variation that can existwhen it comes to peoplersquos experience of health andsocial care It also shows what is possible whenservices listen to what people want and act on theirviews To download a copy of Speak Up click here
Local News
loveitlewisham
London Borough of Culture is a new initiative devised by Londonrsquos Mayor Sadiq Khanas part of his plans to support the arts in London The competition will see thecapitalrsquos 32 boroughs bid for more than pound1m of funding to stage a programme of
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 211
The event will take place on Wednesday
15th November 2017 1400 ndash 1600 at GoodHope Cafeacute Place Ladywell 261 LewishamHigh Street SE13 6NJ Refreshments will be provided Everyone iswelcome and we would appreciate youregistering your interest by clicking here
For any further queries please contactStephanie Wood on 020 8315 1906 oremail stephaniehealthwatchbromleycouk
Diabetes Peer Support Groups
Do you have diabetes and want support within yourcommunity Healthwatch Lewisham is setting up adiabetes peer support group in each localneighbourhood in the London Borough of Lewisham
Come along and talk with others who maybe experiencing the same issues as you Our groups look to provide support andoffer advice around exercise nutrition motivation and mental wellbeing
If you are interested in joining a Diabetes peer support group or for furtherinformation please contact the following
Rita Edmond ndash Neighbourhood 1 (New Cross Evelyn Brockley Telegraph Hill) ndash diabetespsf1gmailcom
Anne McBride ndash Neighbourhood 2 (Blackheath Lee Green Lewisham CentralLadywell Rushey Green) ndash diabetespsf2gmailcom
Alicia Joy Pierre ndash Neighbourhood 3 (Sydenham Perry Vale Bellingham Forest HillCrofton Park) ndash diabetespsf3gmailcom
Patricia Okonkwo ndash Neighbourhood 4 (Catford South Downham Whitefoot GrovePark) ndash diabetespsf4gmailcom
Healthwatchs latest intelligence report Our latest intelligence report shows that between July-September 2017 wereceived a greater number of positive patient experiences regarding local health
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 311
and social care services But opinionsof University Lewisham Hospitalcontinue to vary widely We found that peoplersquos views of GPpractices were more positive duringthe last three months The majority ofpatients were happy with thetreatment and advice they received attheir surgeries However access to GPappointments remains a recurringissue across the borough The quality of treatment and careprovided by University HospitalLewisham was also praised by localresidents but comments also showedthat residents are having vastlydifferent experiences even when usingthe same hospital services Lack ofcommunication and waiting timeswere the most common themes for negative feedback Multiple patients foundthemselves experiencing long waits in wards unsure of what the next steps wouldbe Staffing levels was highlighted as an issue with some users being told thatthere were no doctors available to see them To read our latest intelligence report please click here Healthwatch Lewisham produces an intelligence report at the end of each financialquarter analysing the patient stories we have received We then share our findingsand recommendations with commissioners and service providers in the boroughThe aim of our reports is to help improve the quality of local health and social careservices
Marzenas month (Kind of)
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 411
We realised that in the last few months we have been out and about in the boroughengaging with different communities but havent told you So this is our chancetypically we would call this segment Marzenas month or Fays Fortnight but thewhole team has spoken to the public so its not fair on them to only single out oneperson Here is where weve been
BME Carers ForumParent Carer ForumKaleidoscope hubRushey Green Group PracticeHonor Oak Group PracticeBoots Pharmacy CatfordRushey Green PharmacyMental Health Connections ConferenceLondon Older Peoples Strategic GroupQueens Road PartnershipMornington SurgeryDeptford Surgery
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 511
Lewisham Walk-in CentreClifton Rise surgerySydenham Green Group PracticeLewisham HospitalJenner PracticeLewis Grove Pharmacy LewishamCatford SpecsaversSouth Lewisham Group PracticeLewisham LibraryFeeling the Noise Blind Band
Thank you to everyone we have spoken to in October and slightly before Our role isto represent your voice and that would be not be possible without you sharing yourviews
Share your experiences of local services
Over two hundred residents have shared theirexperiences of local services in our FeedbackCentre have you The more that people share their ideasexperiences and concerns about the NHS andsocial care the more local services canunderstand when improvements are needed
Thanks to people sharing their ideas and experiences with their local Healthwatchservices across England have made positive changes that benefit those who usethem
But to make the biggest difference we need to hear from more people So pleaseshare your views and experiences of local services with us You can talk to Healthwatch Lewisham by either
1 Sharing your experience through the Feedback Centre on our website2 Calling 020 8315 19163 Emailing infohealthwatchlewishamcouk
Food for Thought
Since September we have been carrying out a healthy eating workshop across theborough We have spoken to over 500 children at schools in Lewisham Food for thought looks at the importance of healthy eating and exercising Weexplore how food is used for fuel the food plate fizzy drinks and sugar the
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 611
importance of drinking water the dangers of too muchsalt and why we should exercise
The workshop is suitable for primary school classesyouth clubs or any organisation that works withprimary school aged children
It is FREE and can be booked by contacting our CYPofficer Fay on 020 83152530 or fayrchealthwatchbromleycouk
National News
Healthwatch England Annual Report 201617 In the last year over 300000 people have sharedtheir experiences of health and care withHealthwatch across the country The Healthwatch network has heard positive storiesbut analysis also highlights the challenges peoplecan face when accessing care and gettingconsistent support Healthwatch Englands latest annual report toParliament highlights the variation that can existwhen it comes to peoplersquos experience of health andsocial care It also shows what is possible whenservices listen to what people want and act on theirviews To download a copy of Speak Up click here
Local News
loveitlewisham
London Borough of Culture is a new initiative devised by Londonrsquos Mayor Sadiq Khanas part of his plans to support the arts in London The competition will see thecapitalrsquos 32 boroughs bid for more than pound1m of funding to stage a programme of
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 311
and social care services But opinionsof University Lewisham Hospitalcontinue to vary widely We found that peoplersquos views of GPpractices were more positive duringthe last three months The majority ofpatients were happy with thetreatment and advice they received attheir surgeries However access to GPappointments remains a recurringissue across the borough The quality of treatment and careprovided by University HospitalLewisham was also praised by localresidents but comments also showedthat residents are having vastlydifferent experiences even when usingthe same hospital services Lack ofcommunication and waiting timeswere the most common themes for negative feedback Multiple patients foundthemselves experiencing long waits in wards unsure of what the next steps wouldbe Staffing levels was highlighted as an issue with some users being told thatthere were no doctors available to see them To read our latest intelligence report please click here Healthwatch Lewisham produces an intelligence report at the end of each financialquarter analysing the patient stories we have received We then share our findingsand recommendations with commissioners and service providers in the boroughThe aim of our reports is to help improve the quality of local health and social careservices
Marzenas month (Kind of)
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 411
We realised that in the last few months we have been out and about in the boroughengaging with different communities but havent told you So this is our chancetypically we would call this segment Marzenas month or Fays Fortnight but thewhole team has spoken to the public so its not fair on them to only single out oneperson Here is where weve been
BME Carers ForumParent Carer ForumKaleidoscope hubRushey Green Group PracticeHonor Oak Group PracticeBoots Pharmacy CatfordRushey Green PharmacyMental Health Connections ConferenceLondon Older Peoples Strategic GroupQueens Road PartnershipMornington SurgeryDeptford Surgery
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 511
Lewisham Walk-in CentreClifton Rise surgerySydenham Green Group PracticeLewisham HospitalJenner PracticeLewis Grove Pharmacy LewishamCatford SpecsaversSouth Lewisham Group PracticeLewisham LibraryFeeling the Noise Blind Band
Thank you to everyone we have spoken to in October and slightly before Our role isto represent your voice and that would be not be possible without you sharing yourviews
Share your experiences of local services
Over two hundred residents have shared theirexperiences of local services in our FeedbackCentre have you The more that people share their ideasexperiences and concerns about the NHS andsocial care the more local services canunderstand when improvements are needed
Thanks to people sharing their ideas and experiences with their local Healthwatchservices across England have made positive changes that benefit those who usethem
But to make the biggest difference we need to hear from more people So pleaseshare your views and experiences of local services with us You can talk to Healthwatch Lewisham by either
1 Sharing your experience through the Feedback Centre on our website2 Calling 020 8315 19163 Emailing infohealthwatchlewishamcouk
Food for Thought
Since September we have been carrying out a healthy eating workshop across theborough We have spoken to over 500 children at schools in Lewisham Food for thought looks at the importance of healthy eating and exercising Weexplore how food is used for fuel the food plate fizzy drinks and sugar the
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 611
importance of drinking water the dangers of too muchsalt and why we should exercise
The workshop is suitable for primary school classesyouth clubs or any organisation that works withprimary school aged children
It is FREE and can be booked by contacting our CYPofficer Fay on 020 83152530 or fayrchealthwatchbromleycouk
National News
Healthwatch England Annual Report 201617 In the last year over 300000 people have sharedtheir experiences of health and care withHealthwatch across the country The Healthwatch network has heard positive storiesbut analysis also highlights the challenges peoplecan face when accessing care and gettingconsistent support Healthwatch Englands latest annual report toParliament highlights the variation that can existwhen it comes to peoplersquos experience of health andsocial care It also shows what is possible whenservices listen to what people want and act on theirviews To download a copy of Speak Up click here
Local News
loveitlewisham
London Borough of Culture is a new initiative devised by Londonrsquos Mayor Sadiq Khanas part of his plans to support the arts in London The competition will see thecapitalrsquos 32 boroughs bid for more than pound1m of funding to stage a programme of
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 411
We realised that in the last few months we have been out and about in the boroughengaging with different communities but havent told you So this is our chancetypically we would call this segment Marzenas month or Fays Fortnight but thewhole team has spoken to the public so its not fair on them to only single out oneperson Here is where weve been
BME Carers ForumParent Carer ForumKaleidoscope hubRushey Green Group PracticeHonor Oak Group PracticeBoots Pharmacy CatfordRushey Green PharmacyMental Health Connections ConferenceLondon Older Peoples Strategic GroupQueens Road PartnershipMornington SurgeryDeptford Surgery
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 511
Lewisham Walk-in CentreClifton Rise surgerySydenham Green Group PracticeLewisham HospitalJenner PracticeLewis Grove Pharmacy LewishamCatford SpecsaversSouth Lewisham Group PracticeLewisham LibraryFeeling the Noise Blind Band
Thank you to everyone we have spoken to in October and slightly before Our role isto represent your voice and that would be not be possible without you sharing yourviews
Share your experiences of local services
Over two hundred residents have shared theirexperiences of local services in our FeedbackCentre have you The more that people share their ideasexperiences and concerns about the NHS andsocial care the more local services canunderstand when improvements are needed
Thanks to people sharing their ideas and experiences with their local Healthwatchservices across England have made positive changes that benefit those who usethem
But to make the biggest difference we need to hear from more people So pleaseshare your views and experiences of local services with us You can talk to Healthwatch Lewisham by either
1 Sharing your experience through the Feedback Centre on our website2 Calling 020 8315 19163 Emailing infohealthwatchlewishamcouk
Food for Thought
Since September we have been carrying out a healthy eating workshop across theborough We have spoken to over 500 children at schools in Lewisham Food for thought looks at the importance of healthy eating and exercising Weexplore how food is used for fuel the food plate fizzy drinks and sugar the
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 611
importance of drinking water the dangers of too muchsalt and why we should exercise
The workshop is suitable for primary school classesyouth clubs or any organisation that works withprimary school aged children
It is FREE and can be booked by contacting our CYPofficer Fay on 020 83152530 or fayrchealthwatchbromleycouk
National News
Healthwatch England Annual Report 201617 In the last year over 300000 people have sharedtheir experiences of health and care withHealthwatch across the country The Healthwatch network has heard positive storiesbut analysis also highlights the challenges peoplecan face when accessing care and gettingconsistent support Healthwatch Englands latest annual report toParliament highlights the variation that can existwhen it comes to peoplersquos experience of health andsocial care It also shows what is possible whenservices listen to what people want and act on theirviews To download a copy of Speak Up click here
Local News
loveitlewisham
London Borough of Culture is a new initiative devised by Londonrsquos Mayor Sadiq Khanas part of his plans to support the arts in London The competition will see thecapitalrsquos 32 boroughs bid for more than pound1m of funding to stage a programme of
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 511
Lewisham Walk-in CentreClifton Rise surgerySydenham Green Group PracticeLewisham HospitalJenner PracticeLewis Grove Pharmacy LewishamCatford SpecsaversSouth Lewisham Group PracticeLewisham LibraryFeeling the Noise Blind Band
Thank you to everyone we have spoken to in October and slightly before Our role isto represent your voice and that would be not be possible without you sharing yourviews
Share your experiences of local services
Over two hundred residents have shared theirexperiences of local services in our FeedbackCentre have you The more that people share their ideasexperiences and concerns about the NHS andsocial care the more local services canunderstand when improvements are needed
Thanks to people sharing their ideas and experiences with their local Healthwatchservices across England have made positive changes that benefit those who usethem
But to make the biggest difference we need to hear from more people So pleaseshare your views and experiences of local services with us You can talk to Healthwatch Lewisham by either
1 Sharing your experience through the Feedback Centre on our website2 Calling 020 8315 19163 Emailing infohealthwatchlewishamcouk
Food for Thought
Since September we have been carrying out a healthy eating workshop across theborough We have spoken to over 500 children at schools in Lewisham Food for thought looks at the importance of healthy eating and exercising Weexplore how food is used for fuel the food plate fizzy drinks and sugar the
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 611
importance of drinking water the dangers of too muchsalt and why we should exercise
The workshop is suitable for primary school classesyouth clubs or any organisation that works withprimary school aged children
It is FREE and can be booked by contacting our CYPofficer Fay on 020 83152530 or fayrchealthwatchbromleycouk
National News
Healthwatch England Annual Report 201617 In the last year over 300000 people have sharedtheir experiences of health and care withHealthwatch across the country The Healthwatch network has heard positive storiesbut analysis also highlights the challenges peoplecan face when accessing care and gettingconsistent support Healthwatch Englands latest annual report toParliament highlights the variation that can existwhen it comes to peoplersquos experience of health andsocial care It also shows what is possible whenservices listen to what people want and act on theirviews To download a copy of Speak Up click here
Local News
loveitlewisham
London Borough of Culture is a new initiative devised by Londonrsquos Mayor Sadiq Khanas part of his plans to support the arts in London The competition will see thecapitalrsquos 32 boroughs bid for more than pound1m of funding to stage a programme of
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 611
importance of drinking water the dangers of too muchsalt and why we should exercise
The workshop is suitable for primary school classesyouth clubs or any organisation that works withprimary school aged children
It is FREE and can be booked by contacting our CYPofficer Fay on 020 83152530 or fayrchealthwatchbromleycouk
National News
Healthwatch England Annual Report 201617 In the last year over 300000 people have sharedtheir experiences of health and care withHealthwatch across the country The Healthwatch network has heard positive storiesbut analysis also highlights the challenges peoplecan face when accessing care and gettingconsistent support Healthwatch Englands latest annual report toParliament highlights the variation that can existwhen it comes to peoplersquos experience of health andsocial care It also shows what is possible whenservices listen to what people want and act on theirviews To download a copy of Speak Up click here
Local News
loveitlewisham
London Borough of Culture is a new initiative devised by Londonrsquos Mayor Sadiq Khanas part of his plans to support the arts in London The competition will see thecapitalrsquos 32 boroughs bid for more than pound1m of funding to stage a programme of
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 711
cultural events and initiatives LoveitLewisham is Lewishamrsquos bid to become London Borough of Culture in 2019 We are all proud of our borough and the fantastic blend of different cultures andcommunities But Lewisham Council needs your help They want all residents to beinvolved in the bid so are asking everyone to share their favourite places bestfinds or secrets in Lewisham
To get involved please visit the loveitlewisham website here and pledge yoursupport We are Lewisham and this is our time to be the London Borough ofCulture
SLaM community-based MH services rated Require Improvement Community-based mental health services forworking age adults at South London and Maudsley(SLaM) NHS Foundation Trust have been ratedRequires Improvement overall by the Care QualityCommission During the inspection in July 2017 CQC inspectorsrated the trustrsquos community based services as Requires Improvement for beingsafe effective and responsive Caring and well-led were rated as Good In the six months before the latest inspection there were 11 incidents whenpatients identified as in need of a Mental Health Act assessment were not assessedpromptly This was due to a lack of hospital beds complicated further by issuesbeyond the trusts control Thirty four of the 131 patientsrsquo risk assessments the CQC looked at did not have acurrent risk assessment and management plan in place In some teams care planswere not always completed in full to ensure that patients received appropriatesupport Staff in some early intervention teams had caseload sizes in excess of the nationallyrecommended maximum number This created pressure on the teams andpotentially affected the quality of care that patients received CQC rated the core community based services as being Good for well-led despitehaving rated it as Requires Improvement in three domains This recognises thatservice managers were already aware of the issues found relating to riskassessments and care plans and were working actively to address them at the timeof the inspection You can read the report in full by clicking here
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 811
CQC latest reports The reports of two health and social care services inLewisham have been been released by the CareQuality Commission (CQC) in the last three weeks The CQC inspect health and social care services tomake sure they meet the necessary standards of care and quality Name ofOrganisation
AddressServiceType
RatingDatepublished
Reports
DignityDirectHomecareLimited
39BrookmillRoadLondonSE8 4HU
Homecareagencies
Good 19102017httpwwwcqcorguklocation1-2322129912
Vesta RoadSurgery
TheSurgery58 VestaRoadLondonSE4 2NH
GP Good 09102017httpwwwcqcorguklocation1-592925703
E-support for Families and Friends of Individuals affected by Psychosis Help test the new online resource COPe-support that gives information and support forcarers supporting a loved one with psychosis The EFFIP (E-support for Families amp Friends ofIndividuals affected by Psychosis) Project aims to develop and evaluate an onlineresource for carers providing peer support and information on psychosis copingand management strategies for common symptoms and ways for carers to look afterthemselves
The online resource-prototype COPe-support accessible via httpcope-supportorg is nearly developed and ready to use They need carers to try this outand give feedback on how well it works ndash such as can you log on easily from homehow well it navigates This feedback will be used to refine COPe-support furtherand make it better
For more information on how to take part please click here or call Jacqueline Sinon 07817 027035
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 911
Lewisham Linkline Telecare service consultation online survey Lewisham adult social care are currentlyseeking views on proposed changes to theLinkline telecare alarm service Linklineoperates an in house telecare and assistivetechnology service providing an emergencyresponse service 24 hours a day 365 days ayear to people who may be vulnerable and atrisk in their own homes The link below offers an opportunity for you to complete a short survey on behalf ofyour organisation and those who may be affected by the proposals The survey islikely to take approximately 5 ndash 10 minutes For more information about Linkline telecare click here To view the consultation please click here
The deadline for responses is Monday 1st January 2018
GP Extended Access Service Launched in April 2017 the Lewisham GP ExtendedAccess Service (which is based at Lewisham Hospital)offers additional GP and nurse appointments from8am-8pm 7 days a week (including bank holidays) topatients registered with a Lewisham GP Appointmentsmust be booked in advance (it is not a walk-in service)and are just like appointments at a GP practice Jennifer visited the service with her 18-year-olddaughter Jenniferrsquos daughter had an appointment fora painful and swollen arm ldquoI only called my GP practice this morning but theycouldnrsquot see me todayrdquo she said ldquoThey offered me an appointment here and wewere able to come If I hadnrsquot been able to come here today Irsquod have probablygone to AampErdquo Jennifer has been to the service before ldquoI knew about it because Icame here about three weeks agordquo said Jennifer ldquoOn that day Irsquod been feelingreally unwell and I went to AampE When I was seen they said I could be treated hereso made an appointment for me I was treated very well and was even able to liedown while I waited for my appointmentrdquo For more information on the GP Extended Access Service pleasevisit wwwonehealthlewishamcoukgpea or ask at your GP practice
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1011
Wheels for Wellbeings Beyond the Bicyle conference When Tuesday 7th November 2017 Where City Hall Central London Time 9am-5pm Wheels for Wellbeing are celebrating 10years of enhancing disabled peopleslives through the many benefits ofcycling with the first Beyond the BicycleConference Following the release of Public HealthEnglandrsquos report and their finding that not enough is being done to promote cyclingand walking Wheels for Wellbeingrsquos Beyond the Bicycle Conference is perfectlytimed With equalities legislation requiring public bodies to consider the needs ofdisabled cyclists attend to gain a crucial update on how to meet this requirement This event offers practical strategies for removing barriers to cycling and increasingthe numbers of disabled cyclists For more information please email conferencewheelsforwellbeingorguk Book your place here Full conference programme here
Have you had your flu jab Dont put off having a fluvaccination - its free because youneed it Flu is a highly infectious diseasethat occurs every winter and cansometimes lead to serious illness It can affect anyone but certainconditions can make it worseeven if the condition is well managed and you normally feel well A flu vaccine is available for free on the NHS for
anyone over the age of 65pregnant women
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues
11172017 Find out what local residents have been telling us in our latest intelligence report
httpmailchimp897003b7a1cbnsweth0ihce=[UNIQID] 1111
children and adults with an underlying health condition (particularly long-term heart or lung disease)children and adults with weakened immune systems
Getting your flu jab
Get your flu jab as soon as possible to protect yourself over the winter period Ifyou think you are eligible contact your local GP surgery or ask your localpharmacist
You should have the flu vaccination every year so you stay protected as the virusesthat cause flu change every year Adults who are not eligible for a free vaccination can have the vaccinationprivately from a pharmacist to help them ward off common winter illnesses
For more information on how to Stay Well This Winter visit wwwnhsukstaywell
Getting your feedback At Healthwatch we pride ourselves on always trying to improve We wouldlike to receive your comments about how you think we can make our e-bulletin better Please send your feedback to mathewshealthwatchbromleycouk
Healthwatch Lewisham is a non-political charity and as such items in this e-bulletin do not necessarily reflect
the views of the organisation We try to check all the information in this bulletin and the web sites it links to
but we cannot accept responsibility for the contents of the websites and articles or guarantee their validity
Links should not be taken as an endorsement of any kind Items come from various sources
Copyright copy 2017 Healthwatch Lewisham All rights reserved
Subscribe Past Issues