freeing minds - reduce waste, improve efficiency
TRANSCRIPT
Releasing Your Wasted Potential
Freeing Minds™
THE WEBINAR
WILL BEGIN SOON!
Releasing Your Wasted Potential
Freeing Minds™
e: [email protected] w: www.itglue.com
Scott ParkerSr. Product Marketing ManagerSolarWinds N-able
Chris DayFounder & CEOIT Glue
Adam MihalySr. Account ExecutiveIT Glue
?
Length: 60 min
Questions welcome any time in chat
REC Recording and slides will be posted
What is N-central ?
• The Remote Monitoring and Management solution trusted by over
5500 MSPs globally.
• Integrated Patch, AV, Backup, Mobile Management and remote
control.
• Customer facing reporting and analytics.
• Drag-and-drop Automation anyone can use.
• Integration with PSA solutions for ticketing.
© 2016 N-able Technologies ULC. All rights reserved.
®
What do RMM tools like
N-central produce?
• Asset information
• Customer Details
• Reports
• Warranty information
• Alerts & Notifications
© 2016 N-able Technologies ULC. All rights reserved.
The challenge of managing IT
Services Customers
• Contracts
• Customer Contacts
• Sensitive Data
• Asset Information
• Documents
• Images
WHEREDO I PUT IT?
© 2016 N-able Technologies ULC. All rights reserved.
The challenge of managing IT
Services Customers
• Centralized
• Accessible
• Secure
• Diverse
WHATDO I NEED?
© 2016 N-able Technologies ULC. All rights reserved.
Introduction
IT Glue
• Documentation Platform
• Founded in 2013
• 1,500+ Partners
• 25,000+ IT Pros
www.itglue.com/nable
A tale of
two
companies
Wasted time costs $19,732 per
information worker per year, a loss of
21.3% in the organization’s total
productivity
IT workers spend 20%
of their time looking
for informationEric Ligman, Microsoft
A 10 person MSP will waste
$200,000 every year in lost
productivity
itglue.com/costofwastecalc
Meet your nightmare IT guy
Ambiguity causes chaos
Chaos causes:
Inefficiency
Fatigue
Stress
Isolation
Hopelessness
Everything is broken.
What am I paying you for?
Nothing is broken.
What am I paying you for?
What does an
efficient company
look like
Process
People
Technology
20% more customers
0 more employees
•Onboarding
• Productivity
•Culture/Values
Internal Value
• Productivity
• Customer Service
• Compelling Value
• Trust
External Value
3 PILLARS OF DOCUMENTATION
“Sticking It” Together
What We Do
Introducing IT Glue
Mobile Experience
IT Glue & N-central
Introducing Our N-central Integration
QUESTIONS?More Information: www.itglue.com/nable
Try N-central Free: www.n-able.com/try
THANK YOUMore Information: www.itglue.com/nable
Try N-central Free: www.n-able.com/try
The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, ULC. and its affiliates, are registered with the U.S. Patent and TrademarkOffice and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may becommon law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposesonly and may be or are trademarks or registered trademarks of their respective companies.