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Northern Ireland Ambulance Service Health and Social Care Trust, Ambulance Headquarters, Site 30 Knockbracken Healthcare Park, Saintfield Road, Belfast BT8 8SG Tel: 02890 400999 Fax: 02890 400900 Textphone: 02890 400871

www.niamb.co.uk

29 January 2016

FREEDOM OF INFORMATION REQUEST

Request No: AD-IG-01(2)-2016-3 Key Word: Interview Questions Subject: Band 5 Control Officer – Emergency Ambulance Control Request: Date Received: 08/01/2016 Date of Response: 29/01/2016 Thank you for your request for information received on 8 January 2016 and which was dealt with under the terms of the Freedom of Information Act 2000. We would also inform you that Northern Ireland Ambulance Service (NIAS) Health and Social Care Trust has now completed its search for the information you requested and which is detailed below and attached for your attention. Question 1 Copy of Band 5 Control Officer interview questions (Non-Emergency Ambulance Control) for the last 3 sets of interviews held Answer 1 Please find attached 3 x sets of Band 5 Control Officer interview questions (Non-Emergency Control). Interviews held on: - 30/31 January 2012 - 18/19 October 2012 - 18,19,20 November 2014

I hope the above fully assists you. If you are dissatisfied in any way with the handling of your request, you have the right to request a review. You should do this as soon as possible, or in any case within two months of the date of issue of this letter. Please note that, under the Re-use of Public Sector Information Regulations, if you wish to publish or otherwise use this information besides for your own means, you will need to seek our permission to do so. In the event that you require a review to be undertaken, you can do so by writing to the Finance and ICT Director, Northern Ireland Ambulance Service (NIAS) HSC Trust, Site 30, Knockbracken Healthcare Park, Saintfield Road, Belfast, BT8 8SG.

If following an internal review, carried out by an independent decision maker, you remain dissatisfied in any way with the handling of the request, you may make a complaint under Section 50 of the Freedom of Information Act, to the Information Commissioner’s Office and ask that they investigate whether the Trust has complied with the terms of the Freedom of Information Act.

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You can write to the Information Commissioner at: Website: [email protected] Post: Information Commissioner’s Office, Wycliffe House, Water Lane,

Wilmslow, CHESHIRE SK9 5AF Telephone: 028 9027 8757 or 0303 123 1114 (Belfast based Office) In most circumstances the Information Commissioner will not investigate a complaint unless an internal review procedure has been carried out. However the Commissioner has the option to investigate the matter at his discretion. Please be advised that NIAS replies under Freedom of Information may be released into the public domain via our website @ http://www.niamb.co.uk. Personal details in respect of your request will have, where applicable, been removed to protect confidentiality. Yours sincerely

Alison Vitty ______________________ Alison Vitty (Miss) CORPORATE MANAGER

mailto:[email protected]

http://www.niamb.co.uk/

INTERVIEW ASSESSMENT BOOKLET

Scoring System:

9-10 Excellent

7-8 Good

5-6 Average

3-4 Below Average

0-2 Poor

Post Title: Control Officer – Non Emergency (Band 5) Job Ref: 55211004

Closing Date: 16 December 2011 Interview Dates: 30 & 31 January 2012

INTERVIEW ASSESSMENT FORM -SUMMARY SHEET

Total Marks Available 60

Acceptable Mark

Factors Marks Available

QUESTION 1

QUESTION 2

QUESTION 3

QUESTION 4

QUESTION 5

QUESTION 6

QUESTION 1 Factor Being Assessed

Communication

Marks Available

10

QUESTION 1: As a Control Officer Band 5, you will be required to communicate with a wide range of people. Why do you believe you have to communicate with and what are the key characteristics of good communication?

COMMENTS


Collaboration with others

Marks Available

10

QUESTION 2: As a Band 5 Control Officer, you will be responsible for leading a team. What qualities would a good team leader require?


Scenario Question

Marks Available

10

QUESTION 3: It is 10:00 hours on Monday 30 January the resources you have are all committed, and you have numerous calls in the waiting stack. Emergency ambulance control have contacted NEAC to get assistance from you in relation to several GP urgent calls they are having difficulty covering within time. What are your actions to deal with the call volume the assistance requested from EAC and to ensure service delivery?


Performance

Marks Available

10

QUESTION 4: As a Control Officer you will be required to manage all call takers within NEAC. If one of them was underperforming in their role, what actions would you take?

Expected response: COMMENTS


Planning

Marks Available

10

QUESTION 5: In the post of a Control Officer Band 5 you will have to plan in order to maximise resources and ensure service delivery. How would you ensure you do this?


Staff Management

Marks Available

10

QUESTION 6: As a Control Officer, how would you protect yourself and your staff from Harassment?

CANDIDATE ANSWER ASSESSMENT BOOKLET

CANDIDATE NAME:____________________________

CANDIDATE REF NO:___________________________

DATE OF INTERVIEW:___________________________

PANEL MEMBER: _______________________________

Total

Marks

Available 60

Acceptable

Mark

(60%)

36

Final

Mark

Awarded

Scoring System: Overall Opinion: Acceptable

(*Delete as appropriate) Not Acceptable

Signed:______________________

Date:_____________________

9-10 Excellent

7-8 Good

5-6 Average

3-4 Below Average

0-2 Poor

Post Title: Control Officer Non-Emergency Service (Band 5)

Job Ref: 55212015

Interview Dates: 18 & 19 October 2012


Total Marks

Available

Acceptable

Mark

(60%)

Final Mark

Awarded

Factors Marks

Available

Marks

Awarded

Overall Comments

QUESTION 1

Communication 10

QUESTION 2

Collaboration with

others

10

QUESTION 3

Scenario Question 10

QUESTION 4

Performance 10

QUESTION 5

Planning 10

QUESTION 6

Staff management 10

*Weighted x 2

Question 1

Factor Being Assessed

Communication

Why is essential communication an essential quality of a Control officer?

Marks Available 10

Marks Awarded

Question 2


Collaboration with others

As a band 5 control officer, you will be responsible for leading a team. What qualities would a good team leader require?

Marks Available 10

Marks Awarded

Question 3


Scenario Question

It is 10:00 hours on Monday 30th September and a PCS crew have come across, what they believe to be a Major incident, can you advise of what information you require from the crew, and the actions you would take upon receipt of the call for assistance?

Marks Available 10

Marks Awarded

Question 4


Performance

As a Control officer, you will be required to manage all call takers within NEAC. If one of them was underperforming in their role, what actions would you take?

Marks Available 10

Marks Awarded

Question 5


Planning

In the post of a Control Officer band 5 you will have to plan in order to maximise resources and ensure service delivery. How would you ensure you do this?

Marks Available 10

Marks Awarded

Question 6


Staff Management

What is your role as a manager in the maintenance of the Harassment policy?

Marks Available 10

Marks Awarded

INTERVIEW ASSESSMENT BOOKLET

Scoring System:

9-10 Excellent

7-8 Good

5-6 Average

3-4 Below Average

0-2 Poor

Post Title: Non Emergency Control Officer Job Ref: 55914005

Closing Date: 19/09/2014 Interview Dates: 18/11/2014 – 20/11/2014


Total Marks Available 60

Acceptable Mark (60%)

Factors Marks Available

QUESTION 1 10

QUESTION 2 10

QUESTION 3 10

QUESTION 4 10*

QUESTION 5 10

*Weighted x 2


Performance

Marks Available 10

QUESTION 1: As a Control officer, you will be required to manage all call takers within NEAC. If one of them was underperforming in their role, what actions would you take?



Collaboration with others Marks Available

10

QUESTION 2: As a band 5 control officer, you will be responsible for leading a team. What qualities would a good team leader require?



Communication

Marks Available

10

QUESTION 3: A. Can you give us an example of when you have performed an action or made a decision that proved unpopular? B. As a control officer what unpopular decisions might you have to make and what approach would you take to reduce their negative impact?

Expected response:

COMMENTS


Knowledge of Current Trends Scenario question:

Marks Available

QUESTION 4: ‘Patient flow’ and delayed discharging of patients through Hospital Trusts has been an increasing problem for some time. Can you tell the panel how this impacts on NIAS and how you as a Controller can help to alleviate the problem? Expected response:


Managing unforeseen incidents

Marks Available

10

QUESTION 5: You are the Control Officer in charge of the Control Room on a Sunday, When there is a power failure in the day Control room. What actions would you take and what are you main responsibilities?


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