frederick ssc cm 1 nov_final
TRANSCRIPT
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Breaking down the barriers to change - ensuring your shared services journey takes off successfully
Frederick Reynecke, Change Management Manager, Airbus
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70% of change projects do not deliver the expected benefits
Is yours one of them?
What would it be worth if you could avoid that happening?
Gartner:
“80% of all technology projects were not used in the way
intended or not used at all six months after installation”
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“What has been the single greatest contributor to the success of your change management program?”
SEVEN TOP CONTRIBUTORS TO SUCCESS 1. Active and visible executive sponsorship 2. Structured change management approach 3. Dedicated change management resources 4. Employee engagement and participation 5. Frequent and open communication 6. Engagement with middle managers 7. Integration and engagement with project management
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Engagement and Change Roadmap
Case for Change and Sponsorship
Leadership Alignment and Change Leaders
Core Message
Stakeholders Analysis
Communication Strategy
Change Champions
Rewards and Recognition
Learning and Development
Measurement and Change Readiness Survey
Areas to be addressed
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Who is involved in managing change
Project team
Changemanagement
Senior leaders
Managers and supervisors Employees
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Express
Model Reinforce
Every Sponsor Must Do 3 Things
Town Halls/Decks Newsletters/Webinars Public statements Private statements Training
Recognition Promotions Rewards Consequences Metrics
x
Decision making Priorities Resource allocation Daily behavior
x x
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The stakeholder analysis also feeds the communication strategy, allowing us to plan how each segment will be targeted
Leadership Team
Cluster Managers
Managers
Stakeholder Segments How Each Segment Will Be Addressed
Employees Video
Call
Meeting
One-on-One
Comms. Package
FAQs
Testimonial
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Your Logo
Core messages
Communication objectives
Timeline
Audience
Communication methods
Governance
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Activating a Change champion network allows to embed change across the organization
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Change is inevitable, growth is optional