Frank SharerLee’s Summit, MO 64086 | 816-302-5450 | frank.sharer1@gmail.com

https://www.linkedin.com/in/franksharer____________________________________________________________________________

Operations & Human ResourcesDynamic leader with extensive experience strives to utilize successful managerial and human resource experience in field operations or a corporate environment. Establish quality, safety and financial operational standards to produce positive impact on overall performance of the organization.

___________________________Professional experience_____________________________

AMC TheatresManager, Talent Acquisition, Kansas 2013-2015Implemented, maintained, and progressed talent acquisition initiatives designed to attract, develop, and retain top talent for field locations as well as the corporate office location. Managed recruiting process and maintained all documents and procedures according to legal and organizational regulations. Created and implemented process and systems necessary to establish AMC as an employer of choice while complying with employment law, as well as meeting required staffing levels for each theatre. Assisted and influenced outcomes that improved the diversity in the field and corporate office. Supported the organization’s Talent Management approach and systems.

Administered the company’s engagement surveys obtaining the highest response rate in seven years while exceeding company targets.

Managed and further developed the program which supports the recruitment, hiring, and retention of individuals with disabilities which led to an increase in OFCCP compliance.

Instituted company-wide Life Safety and Security procedures specifically focused on evacuations, emergency preparedness, and emergency response.

Renegotiated vendor contract that led to removing an unnecessary service providing significant savings for the company.

Achieved a 91% favorable response from field general managers for service and support received. Championed the company’s diversity and inclusion efforts helping to receive Top Performing Company

recognition in the first annual Disability Equality Index. Partnered closely with our national vendor to receive ten times the value paid within the contract

leading to additional exposure and better quality hires. Created a SharePoint platform which provided field management with easy access to tools, links, FAQ,

etc. that improved department productivity. Supported the East Region and raised the percentage of management positions filled by 16%. Developed a partnership with Hire Our Heroes for veteran and military spouse recruitment increasing

OFCCP compliance. Represented the company on the board of the Greater Kansas City – Business Leadership Network.

General Manager (Market Trainer & Market Recruiter), New York & New Jersey 2002 - 2013Supervised daily operations to ensure delivery of the company’s mission, strategy, and challenge to meet goals. Ensured delivery of the best possible guest experience by making the guest the highest priority. Provided leadership and development to theatre personnel and communicated the expectations, vision, and values of the organization to all associates in a professional and safe work environment. Provided direct oversight of the service, facility, and film fundamentals in addition to the integrity and accuracy of the theatre system controls. Conducted leadership and guidance to associates to achieve optimum theatre operations. Primary emphasis on the ability to deliver results through planning and execution and effectively gaining results in others.

Frank Sharer frank.sharer1@gmail.com Page 2

Directed estimated 55 management staff and 475 film crew associates in three high volume locations while successfully leading the top two theatres in the company portfolio.

Coached and helped prepare 22 members of management to take on General Manager Positions in the company.

Operated theatre financial growth with 2 million in guest attendance and 32 million in annual revenue in the company’s flagship location.

Delivered best in class customer satisfaction scores in the company two years in a row after opening the second highest grossing theatre in the company.

Executed best in class food and beverage operations in the theatre with year-over-year growth as high as $.20 per person.

Managed payroll and operating expenses at or below budget consistently. Achieved top quartile scoring on all engagement surveys leading to increased productivity and

retention. Reduced turnover by 40% at the company’s flagship location while increasing the theatre’s engagement

score by 26%. Facilitated strategic partnerships with companies such as Microsoft and Apple to deliver 150% of plan

for theatre rental revenue. Directed the performance management system and ensured that regular and continual two-way

communication occurred regarding performance and development. Led the recruitment and training efforts for 45 theatres in the NY/NJ market through peer to peer

leadership. Instructed all training classes such as customer service, financial analysis, and inventory management

for management and supervisors in 45 locations. Provided market leadership to 45 theatres improving the market training percentage by 12%. Coordinated succession planning process for the market leading to 70% internal hires.

AchievementsGeneral Manager of the Year (Runner Up) 2006

General Manager of the Year 2008Marketing Performance Award 2012

Additional TrainingHuman Resource Certification Preparation Program (Exam scheduled in November 2016)

Train the TrainerEmotional Intelligence

Communicating with Tact, Diplomacy, and Credibility

MembershipsSHRM (Society of Human Resource Management)

Toastmasters

Volunteer ActivitiesBig Brothers Big Sisters of Greater Kansas City

Board member GKC-BLN – Greater Kansas City Business Leadership Network

Technology SummaryProficient with Microsoft Word, Excel, PowerPoint, SharePoint, Internet and Social Media.

Expertise in the use of Radiant Management Systems, SuccessFactors Performance Management, IBM/Kenexa Brassring, and CrunchTime Inventory Management.