Empower your project team. Engage your

employees. Accelerate user

adoption.

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•  Experienced

•  Open •  Collaborative

•  Creative

•  Fun!

•  Watch the video / Read the frankBLOG! areyoufrank.com/Frank-loves-MNCMN

Frank loves MNCMN!

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Aligned with Our Decade of Change-Comms Experience

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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL

And Change Activation Innovation!

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Supporting Global Change Projects:

! ERP HCM PLM FSM EAM CRM "

Lighting

Oil & Gas

Measurement & Control

Appliances

Energy Management

Corporate

Power Conversion

Pressure Control Subsea

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Through Unique Change Expertise:

In tandem with your Enterprise Tech & Process partners, Frank activates the “People” portion of your project through our innovative IT Change Kit: •  Best-practice change readiness

tools, communication tactics and facilitation ideas…

•  Based in consumer marketing & advertising expertise…

•  Delivered in an easy-to-use, editable formats…

•  Via a cloud-based, password-protected website…

•  Complete with deployment roadmap and user guide!

Tech Process (Enterprise IT Platform, i.e. ERP or HCM)

(Systems Integrator and/or Org Change

Management)

People

IT Change Kit

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frank5SM Phase Tasks / Deliverables

Investigation & Insight: Prep

Change readiness tools and exercises that discover the true business reason behind your initiative. This step sets the stage for who you’ll be communicating with, where and how often … as well as unearths possible risks or resistors you may encounter along the way.

Introduce: Kick-Off

Educates managers, recruits Change Agents and introduces employees to high-level business benefits as you kick off your Enterprise IT initiative.

Inform: Testing

Shares updates on testing (UAT, SIT, CRP) and delivers modular or functional details of your implementation that will be occurring across your departments.

Involve: Training

Keeps employees up-to-date about training events to build momentum toward final deployment or release; amps your training with Frank facilitation tips!

Inspire: Countdown

Keeps employees inspired about your upcoming cutover or release(s) (Implementing in the cloud, via agile or deploying multiple releases? Repeat steps two through four as needed!)

Instill: Go Live & Beyond

Celebrates & recognizes everyone’s hard work and shares the foundational plan for ongoing, long-term commitment and support.

Proven Frank5 Change-Comms Process SM

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Maps to Change Management Methods frank5SM Process

Kotter’s “8 Steps for Leading Change”

Investigation & Insight

Establish a Sense of Urgency

Create a Guiding Coalition

Develop a Vision & Strategy

Communicating the Change Vision

Empower Broad- Based Action

Plan for and Generate Short-Term Wins

Consolidate Gains & Produce More Change

Anchor the New Approaches in the Culture

frank5SM Process

Prosci’s ADKAR® Model

Awareness

Desire

Knowledge

Action

Reinforcement

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Maps to Enterprise IT Implementations

frank.

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Always Targeted to the Employee!

TECHNOLOGY CHANGE:

New Tech!

New Processes!

New Collaboration!

New Training!

New Success!

New Outcomes!

John Fisher’s Change Curve | 2012

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1.  Off-the shelf (Enterprise IT, ERP, HCM)

2.  Customized campaigns

Two Types of New Frank IT Change Kits

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>>> Watch & share our video at goo.gl/Q676Ll

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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL

Three Off-the-shelf Versions

Your Company and/or ERP Project Logo Here

Your Company and/or Project Logo Here

Enterprise IT (Overarching

IT-focused business transformation)

ERP (Enterprise

Resource Planning)

HCM (Human Capital Management)

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Change-Comms Campaign: Best-Practice

1) Kick-Off: Introduce 2) Testing: Inform 3) Training: Involve •  Project Intro:

Poster, Email

•  Leaders: Kick-Off Event Invitation, Leader Guide, Meeting Tips & Giveaway Ideas

•  Change Agents: Change Agent Recruitment Email (for Leaders); Congratulations Email, Kick-Off Event Invitation, Change Agent Guide & Meeting Tips

•  Employees: Kick-Off Event Invitation, Employee Guide & Meeting Tips

•  External Audiences: Channel Partner, External Vendor and Customer Emails

•  Blank Templates (Email, Poster, PPT)

•  Alerts & Reminders: Poster & Emails

•  Functional Benefits: WIIFM (“What’s In It For Me?”) Benefits Posters, WIIFM Email, WIIFM Benefits Guide

•  Alerts & Reminders: Poster & Email

•  Training Facilitation Tips

4) Countdown: Inspire 5) Go Live: Instill •  Alerts & Reminders:

Poster & Email

•  Delay Messaging

•  Congratulations: Poster & Emails

•  Ongoing Support: Poster & Email

•  Reward & Recognition: Certificate, Giveaway Ideas

0) Prep: Change-Readiness Tools •  Tech Info Gathering Document •  Functional Impact Workbook •  End-User Demographic Inventory

•  Resistance & Risk Analysis •  Training & Learning Planner •  Customer Impact Workbook

•  Comms Deployment Planner •  Ongoing “Resistance Busters” / Back-

Pocket Change Tools

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Conversational Campaign Speaks Employees’ Language (Hint: it’s frank!)

Intro Poster Sample Email Messaging

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Templates Give You Control to Edit…

Intro Poster Sample Email Messaging

ADD YOUR COMPANY OR PROJECT LOGO

EDIT HEADLINES, PHOTOS OR COPY EDIT / ADD YOUR

PROJECT INFORMATION

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Or Create New Messaging Based on Your Project Specifics

Sample Poster Template Sample Email Templates

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All delivered through an easy-to-use, password-protected, cloud-based portal:

One, central location that organizes and houses your IT Project: •  Change Readiness Tools and

ongoing “Resistance Busters” •  Downloadable communications

campaign with editable tactics

•  A step-by-step deployment road map and user guide to keep you on track from Kick-off to Go Live

•  All available via your laptop, tablet and phone

•  This is the Frank IT Change Kit!

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Off-the-Shelf: $25,000 Fixed Fee (Less 10% through 1.31.15)

Frank / Client Task

Project Details

Frank Timeline

Deployment Timeline

PURCHASE KIT Frank works with Client Project Lead / Procurement to facilitate Kit purchase.

•  Full kit price is billed upon purchase approval •  Once payment is received, Frank assigns username &

password to Client Project Lead within 24 hours •  Frank assigns an Account Lead to your Change IT Kit •  Frank inserts company logo and/or project logo (if

desired) + Client Project Lead Contact information / photo (if desired)

•  Frank Account Lead schedules 2-hour training session with Client / Project Lead and up to 10 additional team-members

•  Kit price includes an additional 4 hours of virtual consulting support for ongoing questions / needs

•  Additional consulting available at reduced retainer rates

ASAP; Upon purchase

Based on client deployment schedule / timeline

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Custom Kit: Starting at $75,000 Frank / Client Task

Project Details

Frank Timeline

Deployment Timeline

PROPOSAL DEVELOPMENT / APPROVAL Frank builds proposal based on client’s project goals.

•  Pre-proposal document submitted to client •  Proposal development, presentation & finalization •  SOW / PO received & first half of project billed •  Project GO!

Based on client readiness

Based on client readiness

PREP Frank digs deeper into your business transformation and company culture. Client provides additional cultural and project information as requested.

•  Launch IT Change Kit Portal •  Facilitate Change Readiness Tools •  Interview Question document submitted •  Conduct Frank50 + stakeholder interviews (in person or

virtual) •  Report-Out Presentation which includes: - Gap Analysis Report - Communication Themes & Key Messages - Project Name Options

2-3 Weeks

Interview schedules / timeline based on client availability

CREATE Frank designs creative theme based on name. Client chooses.

•  Project “Logo” Options •  Project Campaign Options (2 directions to choose from) 1-3 Weeks

Production & deployment calendar created in collaboration with client based on intended tech implementation & training schedule

BUILD Frank constructs the editable, best-practice communication toolkit that maps to Client’s Go Live schedule … from Kick-off to Go Live and beyond.

•  Full Toolkit Build: Includes all cascading tactics to equip Leadership, Change Agents & End Users (includes all content and design) + video and employee intranet portal

•  All tactics uploaded to Project Admin Portal (ongoing through end of development)

4-6 Weeks

EMPOWER Frank equips Client with editable files (including all content and design) for deployment + ongoing updates & future Go Lives.

•  Final Change IT Kit website is complete, with all creative files at your fingertips

•  Communications User Guide to help future sites utilize all communication tactics

•  Customized deployment roadmap based on your project timeline

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Change Consultants:

- $20k for OTS (less 20%) - TBD on Custom

Frank Finder Fee: $1k for OTS referral-to-close

Frank IT Change Kit: Partner Pricing

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frank50 Change Activation Game Unearth unspoken resistances… generate team

alignment… build change momentum!

Frank Freebies!

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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL

frank50 Change Activation Game Q: Besides getting your head into the change journey,

what else does Kotter say we need to involve?

frankMUG with Top 10 Tools on frankBAND Raffle: Toss your card into the big red bowl!

Frank Freebies!

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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL

Thought leadership: areyoufrank.com

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© Frank, 2015 | PROPRIETARY & CONFIDENTIAL

Thank you!

CONTACT: Stacy Finlon | stacy.finlon@areyoufrank.com | +1-612-804-6160 John Nielson | john@areyoufrank.com | +1-612-209-7230

FREE CHANGE COMMS RESOURCES + Frank’s Top 10 Change Activation Tools: areyoufrank.com > Resources

IT CONFERENCE CHANGE INSIGHTS: areyoufrank.com > Frank Blog