frameworks are the future of design
DESCRIPTION
This case study demonstrates a simple design framework of standardized information architecture building blocks that is directly applicable to portals and the DIY model for creating user experiences, in two ways. First, the building blocks framework can help maintain findability, usability and user experience quality in portal and DIY settings by effectively guiding growth and change. Second, it is an example of the changing role of IA in the DIY world, where we now define the frameworks and templates other people choose from when creating their own tools and user experiences. Using many screenshots and design documents, the case study will follow changes in the audiences, structures, and contents of a suite of enterprise portals constructed for users in different countries, operating units, and managerial levels of a major global corporation. Participants will see how the building blocks provided an effective framework for the design, expansion, and integration of nearly a dozen distinct portals assembled from a common library of functionality and content. This case study will also explore the building blocks as an example of the design frameworks IA’s will create in the DIY future. We will discuss the goals and design principles that inspired the building blocks system, and review its evolution over time.TRANSCRIPT
Design Frameworks ...are the Future
Joe LamantiaEuroIA 2008
Joe LamantiaActive in User Experience & the Internet since 1996.
Started a company that failed.
Speak and write on diverse topics inspired by work.
Just moved to Amsterdam.
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Todays MenuModularity in all thingsItʼs a DIY FutureExample: Hot Framework Action!Framework Design Tips
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Design frameworks are
sexy!
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Whatʼs in a design framework?Goals and principlesStandard componentsBoundaries and connectionsGuidelines and rules
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
What You Can Build
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
What You Can Build
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
What You Can Build
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
What You Can Build
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Modularity In All Things
Joe LamantiaEuroIA 2008
Web 1.0Model = centralizedConcerns• organization• structure• architecture
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Together, Ubiquity and Web Slices lead me to believe we're entering an era of fracturing Web content. Already we have seen content separated from presentation with RSS, and we've given developers access to online data for their mashups via Web APIs. Rafe Needleman
Mozilla Ubiquity, Microsoft IE8, and the fracturing of Web pages
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Welcome to the coalmine
Joe LamantiaEuroIA 2008
Developers build the world we all live and work in. Theyʼre like canaries in the coalmine for designers.What happens to them first......happens to us next!
So whatʼs happeningto the developers?
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It means that developers will have to learn how to code pages for modularity. ...letting their sites be mashed up and refactored into tiny pieces all over the Web, by anyone. Rafe Needleman
Mozilla Ubiquity, Microsoft IE8, and the fracturing of Web pages
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Joe LamantiaEuroIA 2008
Modularity is Everywhere
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BrowserArchitecture
Joe LamantiaEuroIA 2008
Modularity is Everywhere
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BrowserExperience
Joe LamantiaEuroIA 2008
In the Operating System
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Joe LamantiaEuroIA 2008
Physical & InformationExperiences
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The iTablet...?
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The Kitchen of the Future...?
Joe LamantiaEuroIA 2008
Web 2.0Model = de-centralizedConcerns• participation• interaction
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...the growth of Microformat-coded Web pages will make it possible for users to more easily create their own mashups--personal profile pages that have just the pieces of Web content they want.Rafe Needleman
Mozilla Ubiquity, Microsoft IE8, and the fracturing of Web pages
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework 25
Web 2.0 resembles enterprise
environments
IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
Syndication streams of modular content and functionality
Social Structures tangible networks & communities
Services identity, security, publication, data management
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The Ubiquitous Portlet
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The Ubiquitous Portlet
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Executive dashboard Dashboards Portals Enterprise portals Tile-based UX WidgetsDIY experiences Hackware Fablab
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It’s A DIY Future
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Industrial Production Model
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Industrial Production Model
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Industrial Production Model
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Industrial Production Model
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The Walls Are Coming Down
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DIY (Do It Yourself) Shift
Lowered entry barriers to design and create
Creator vs. consumer distinction blurs
Flattened control & management structures
Fluid economic and cultural models
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Web 2.0, culture of contribution, self-publishing
Commoditized design, development & manufacturing
ʻShadow ITʼ
Open Source & public data sets
APIs, Web Services, SOA
Mashup infrastructure: Yahoo Pipes, Google Gadgets
Physical goods: fab, ReadyMade, Make
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New Creators
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New Creators
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New Creators
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“The systems we keep will be hybrid creations. They will have a strong rootstock of peer-to-peer generation, grafted below highly refined strains of controlling functions. Sturdy, robust foundations of user-made content and crowd-sourced innovation will
feed very small slivers of leadership agility. Pure plays of 100% smart mobs or 100% smart elites will be rare.
The real art of business and organizations in the network economy will not be in harnessing the crowd of "everybody" (simple!) but in finding the appropriate hybrid mix of bottom and top for each niche, at the right time. The mix of control/no-control will shift as a system grows and matures.”
Kevin Kelly The Bottom is Not Enough
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http://www.kk.org/thetechnium/archives/2008/02/the_bottom_is_n.php
Joe LamantiaEuroIA 2008
Together, Ubiquity and Web Slices lead me to believe we're entering an era of fracturing Web content. Already we have seen content separated from presentation with RSS, and we've given developers access to online data for their mashups via Web APIs. But the growth of Microformat-coded Web pages will make it possible for users to more easily create their own mashups--personal profile pages that have just the pieces of Web content they want, or e-mail messages made up of live maps, automatically updating weather forecasts, up-to-the-minute travel information, and so on.
It means that developers will have to learn how to code pages for modularity. Conceptually that's not that big a deal, although if coding for Ubiquity and coding for Slices is different, it's going to be a technical mess. What I am waiting to see is how managers wrestle with the branding and revenue implications of letting their sites be mashed up and refactored into tiny pieces all over the Web, by anyone. Rafe Needleman
Mozilla Ubiquity, Microsoft IE8, and the fracturing of Web pages
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Ecology of Co-Creation
Joe LamantiaEuroIA 2008
CreativeCommons(Infrastructure)
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What’s An Architect To Do?
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Herecomeseverybody!
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...no designer required!
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Itʼs bad to be a commodity in a digital world.
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Creating frameworks allows designers to sell high value services.
$$
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We have framework superpowers!human insightdesign skillsarchitecture
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Designers create the tools other people use...
...to create experiences for themselves, and the world.
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Design: Now
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Scope
Persistence
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Design: Now
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component
Scope
Persistence
Joe LamantiaEuroIA 2008
Design: Now
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component
template
Scope
Persistence
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
Scope
Persistence
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
Scope
Persistence
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
systemScope
Persistence
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
Scope
Persistence
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
Scope
Persistence
network
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
environment / framework
Scope
Persistence
network
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
environment / framework
standard
Scope
Persistence
network
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
environment / framework
standard
Scope
Persistence
network
pattern
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
environment / framework
standard
Scope
Persistence
network
pattern
Co-creators / DIY
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
environment / framework
standard
Scope
Persistence
network
pattern
Co-creators / DIY
Joe LamantiaEuroIA 2008
Design: Now
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component
product / solution
template
system
process / service
environment / framework
standard
Scope
Persistence
network
pattern
Designers
Co-creators / DIY
Joe LamantiaEuroIA 2008
"I created the platform, and then I got out of the way. Sometimes the best thing you can do is get out of the way.''Craig Newmark
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http://www.sfgate.com/cgi-bin/article.cgi?file=/chronicle/archive/2004/10/10/LVGU693SFD1.DTL
Joe LamantiaEuroIA 2008
SporeOver 1.8 million creatures created by people using the Spore Creature Creator.
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..more than the number of known species in the world (1.5 million)!
EA was hoping to get 100,000 creatures uploaded by players with the Creature Editor by September. They hit that number in 22 hours.
E3 2008: More Creatures in Spore Than in Real Life
By Sam Kennedy, 07/14/2008
The Problem With PortletsThe Forrest Gump School of Architecture
Joe LamantiaEuroIA 2008
The Common Portlet“portletus flaticus”
Two part structureNo ʻhooksʼ or connectionsOnly purpose = displayA little bit anti-social...
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The Box of Chocolates Model
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Everything in a portlet
Portlets are islands
?? Add more portlets!
Joe LamantiaEuroIA 2008
Advantages
Single toolSimple methodClassic strategy
...but only one outcome.52
Joe LamantiaEuroIA 2008
Advantages
Single toolSimple methodClassic strategy
...but only one outcome.52
Joe LamantiaEuroIA 2008
Advantages
Single toolSimple methodClassic strategy
...but only one outcome.52
Joe LamantiaEuroIA 2008
Advantages
Single toolSimple methodClassic strategy
...but only one outcome.52
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Welcome to Flatland!Structure?Connection?Interaction?Context?
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The Bigger Box of Chocolates
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^
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The Bigger Box of Chocolates
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^
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The Bigger Box of Chocolates
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^
Joe LamantiaEuroIA 2008
The Bigger Box of Chocolates
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^
Joe LamantiaEuroIA 2008
The Bigger Box of Chocolates
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^
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One-Way Aggregation
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??????
Joe LamantiaEuroIA 2008
Increased...Information costsManagement costsTraining costs
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DecreasedUsability
FindabilitySatisfaction
Experience qualityAdoption
Perceived valueROI
Escaping Flatland
Joe LamantiaEuroIA 2008
Two-way Conversation
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Vision: Enterprise Portal Suite
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NeedsAllow for growth and changeEstablish common language for all perspectivesConstruct scalable, reusable structuresEncourage high-quality user experiencesEnable sharing of assetsFurther vision of 2-way conversation
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A Better Experience
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structure
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Environments rich in
Structure Connection Interaction Context
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Building Blocks OverviewWhat’s In the Bag...?
Joe LamantiaEuroIA 2008
The Building Blocks System
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Basic PrinciplesStandardized Components
Containers manage content
Connectors define structure & navigation
Assembly RulesSuggested Functionality
Convenience, Utility, Social
Best Practices [soon]
Joe LamantiaEuroIA 2008
Containers7 typesBegin with Tile, range up to Portal SuiteMakeup and behavior defined in detailSmaller Containers deliver contentLarger Containers create structureWork together with Connectors
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Container Blocks Overview
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Container Blocks Overview
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Tile
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Container Blocks Overview
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Container Blocks Overview
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Tilegroup
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Container Blocks Overview
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Container Blocks Overview
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View
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Container Blocks Overview
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Container Blocks Overview
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Page
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Container Blocks Overview
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Container Blocks Overview
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Section
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Container Blocks Overview
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Container Blocks Overview
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Portal
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Container Blocks Overview
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Container Blocks Overview
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Portal Suite
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Container Blocks Overview
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Connectors Overview8 Connector typesSome enable navigationSome provide interactivity for ContainersMakeup and behavior defined in detail
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Connector Components Overview
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Connector Components Overview
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ControlBar
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Connector Components Overview
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Connector Components Overview
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Geography Selector
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Connector Components Overview
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Connector Components Overview
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Page Connector
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Connector Components Overview
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Connector Components Overview
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Section Connector
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Connector Components Overview
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Connector Components Overview
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Crosswalk
Joe LamantiaEuroIA 2008
Connector Components Overview
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Joe LamantiaEuroIA 2008
Connector Components Overview
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Contextual Crosswalk
Joe LamantiaEuroIA 2008
Connector Components Overview
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Connector Components Overview
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Portal Connector
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Connector Components Overview
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Connector Components Overview
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Utility Navigation
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Connector Components Overview
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Free-form content
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Section Connector
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Page Connector
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Utility Navigation
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View
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Tile
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Control Bar
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Convenience Functionality
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Page
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Basic PrinciplesBoundaries
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OpennessUse blocks for some or all contentMix blocks and free-form content
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PortabilityBlocks can be:
•syndicated
•shared
• reused
•placed elsewhere
•duplicated
•moved
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Independence
Blocks are independent
•content
• interaction
•display...until “stacked” together
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InheritanceBlocks inherit from those stacked above:
• content
• properties
• interaction
Inheritance cascades top to bottomAll blocks stacked below inherit from above
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Inheritance
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Layering
Blocks can define all layers of an environment...not just visual / IA / UX
Blocks can cover *any* combination of layers...some, all, one, UX, tech, biz
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Layering
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Putting It All TogetherRules
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Stacking HierarchyAssigns “size” to all blocksDefines possible combinations
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Stacking Rules1. Smaller blocks inside larger blocks2. Multiple smaller blocks allowed3. No larger blocks inside smaller blocks4. Can stack blocks sequentially5. Can skip sizes when stacking6. Can stack different sizes on the same level
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Container Stacking Hierarchy
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Container Stacking Hierarchy
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Tile 1
Joe LamantiaEuroIA 2008
Container Stacking Hierarchy
Tilegroup 2
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Tile 1
Joe LamantiaEuroIA 2008
Container Stacking Hierarchy
View 3
Tilegroup 2
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Tile 1
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Container Stacking Hierarchy
Page 4
View 3
Tilegroup 2
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Tile 1
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Container Stacking Hierarchy
Section 5
Page 4
View 3
Tilegroup 2
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Tile 1
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Container Stacking Hierarchy
Portal 6
Section 5
Page 4
View 3
Tilegroup 2
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Tile 1
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Container Stacking HierarchyPortal Suite 7
Portal 6
Section 5
Page 4
View 3
Tilegroup 2
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Tile 1
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6. Can stack different sizes on the same level
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Page 4
View 3
Tilegroup 2
Tile 1 Tile 1
Tile 1
Tile 1
Page 4
Tilegroup 2
Tile 1 Tile 1 Tile 1
Tile 1
IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
More About the Blocks@Boxes and Arrows Building Blocks articleshttp://www.boxesandarrows.com/person/88-joelamantia
@JoeLamantia.comCategories: Building Blocks, Dashboards & Portals
Tags: building_blocks, executive_dashboards
ia_building_blocks, portals
@del.icio.us: jlamantia
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Apple Stole My Framework!Just Kidding...
Joe LamantiaEuroIA 2008 90
Tile View
View Selector Utility Navigation
Free-form
Case StudyChange and Growth
Joe LamantiaEuroIA 2008
ClientBiopharMEGAceuticialsGlobal enterprise ~100k staff R+D > manufacturing > sales > distributionRecent mergers = new size and complexity
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Series of portal effortsVendor: strategy, design, build, supportEngaged across enterpriseBuilding blocks leveraged as:• Concept langauge• Design Tool• Prototype Accelerator• Governance Framework
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Global Executive Portal
Global Leadership TeamEnterprise insightBusiness intelligence
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US Dashboard
US Leadership TeamMajor market insight, enhancing dialog Business intelligence, social commentary
*Introduced social mechanisms
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Approvals Portal
Senior Managers, ExecsStreamline finance operationsInvoice tracking & approval
*Portability = critical
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Expense Management Portal
Managers, budget coordinatorsStreamline invoicing, improve forecastingInvoice & project management capability
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Sales Dashboard
Unit LeadershipUnit operations insightBusiness intelligence, social asessment
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Working With the BlocksEveryone Loves Structural Frameworks!
IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
Use the blocks at the right levelHow will you use the blocks?Common languageReference / exampleStarting point for designSet of defined componentsPolitical shield
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
Adapt things as needed
What is the environment?What needs to be portable, open?Is inheritance useful?Are these the right blocks?
Change or add principles with care
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
Selling the Building Blocks
Pitch the outcome, not the frameworkSpeak the buyersʼ language (IT, user, biz)Always explain the minimumStart simple, promise less, do more
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
Possible Future StuffWikiCommunity of PracticePatterns & Pattern LibraryMailing List, Blog, FeedDestinationWorkshops & SeminarsCoursesBook...?
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On Designing Frameworks
Joe LamantiaEuroIA 2008
Framework Checklist Goals & Purpose Components Boundaries Rules (behaviors)
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Define the goals first.
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Start simple: 3 Containers 2 Connectors
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Use stable language.Donʼt change names!
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Conserve simplicity.Add only essential elements. 7 Containers 11 Connectors
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Set boundaries carefully.
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Make as few rules as possible.
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In Conclusion...
Joe LamantiaEuroIA 2008
Frameworks are
SEXY!
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IA Summit 2008 | Joe LamantiaEffective IA For Enterprise Portals: The Building Blocks Framework
More About the Blocks@Boxes and Arrows Building Blocks articleshttp://www.boxesandarrows.com/person/88-joelamantia
@JoeLamantia.comCategories: Building Blocks, Dashboards & Portals
Tags: building_blocks, executive_dashboards
ia_building_blocks, portals
@del.icio.us: jlamantia
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