#3 REMOTE MONITORINGClassroom control systems continually report status via data network • High-hour projector lamp alerts for proactive replacement • Network disconnect notice • Contact security sensors monitored by campus police • Remote control of system functions (faculty assistance) • Track and analyze usage patterns for improved service • Automatic projector shut down after specified period to maximize lamp life and minimize replacement cycles

#2 RAPID RESPONSEDespite proactive efforts, unexpected issues will occur Classroom telephone and signage encourage users to report issues immediately

• Technician on duty answers telephone and reacts • Max on-site response time: 5 minutes or less • Max time to solve issue: 30 minutes or less

Solutions system • Standardized equipment

• “Hot swappable” spares in stock for rapid replacement • Portable gear with delivery to serve as stop-gap

#4 PERIODIC REFRESH“Refresh” one-third of classrooms each year • “Refresh” = new projector, computer & media playback • After 3 years begin cycle over again

Replace as necessary: control system, audio system, mic, computer monitor, keyboard, mouse, projection screen, amp, speakers, DAs, etc.

Benefits of technology refresh • Minimizes inopportune failures • Maximizes personnel resources • Facilitates future budgeting • Ensures faculty & student access to current technology.

#1 SCHEDULED MAINTENANCERegularly visit technology classrooms • Observe conditions • Make minor repairs • Replace worn components • Report facility issues (with follow-up)

More extensive maintenance during class holidays • Clean projector & computer vent/filter • Replace high-hour projector lamp • Install software updates to computer & control system • Conduct thorough diagnostic testing

New classroom technologies have created new opportunities for teaching and learning, but not without a price. Classroom technologies rep-resent a significant investment in time, effort and budget. A rigorous system of monitoring, maintenance, upgrade and support is essential if this investment is to remain valuable to the teachers, the learners and the institution.

The Tulane Four Corners Classroom Support approach maintains this investment while addressing the short-term, day-to-day needs of the classroom users, as well as the long-term sustainability issues of the institution.

The Four Corners of Classroom Support A MULTI-PART APPROACH TO CLASSROOM TECHNOLOGY AT TULANE

proactive

reactive

comprehensive

predictive

SELECTED OUTCOMES:

Since the program was fully implemented... • 30.6% decrease in classroom help line calls • 91.7% decrease in projector failures while classroom in use • No known instance of class cancellation due to technology failure (Outcomes compare Fall 2007 to Fall 2008)

The Tulane Four Corners program developed over time from existing initiatives. The program balances time, effort and cost, and allows a staff of 2.5 FTE to sup-port an ever growing roster of technology enhanced facilities while experiencing no measurable downtime, and staying within predicted budgets and schedules.