foundations of listening and engagement
DESCRIPTION
A review of the Top 10 Conversations to listen for in social media, along with discussion of different types of listening and fundamental engagement strategy.TRANSCRIPT
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http://www.radian6.com@Radian6
What to Listen For, What To Say
Foundations of Listening & Engagement
© 2009 Radian6
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What Am I Listening
For?
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The Compliment
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The Complaint
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The Expressed Need
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The Competition
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The Crowd
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The Influencer
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The Crisis
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The ROI
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The Audit
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The Thread
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Types of Listening
Passive
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Types of Listening
Active
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Types of Listening
BrandCentered
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Types of Listening
Conversation Centered
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What Do I Say?
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I’m Sorry.
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How Can We Help?
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Here’s Some Information...
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Yes or No...
...And Here’s Why...
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http://www.radian6.com@Radian6
Questions?
© 2009 Radian6