fort fantastic introduction

www.bugasi-labs.com(Prof. Dr. Roland Böttcher)Introduction, Nr. 1

There is no better

way to learn!


C.V.• Prof. Dr. Roland Boettcher• University of Applied Science Bochum

(Organizational Behaviour, IT-Management, Project Management)

• Publication ITIL V3

• Development of Fort Fantastic since 2008

• BuGaSi Labs 2010


What is Fort Fantastic?

• Fort Fantastic is a flexible, interactive business simulation that is available for providing management education & training.

• Fort Fantastic is a haptic business simulation partly system supported

• Originally designed to familiarize students with the complexities of IT Service Management, it now proves to be a unique and flexible training simulation.

• Suitable for 6-36 participants in 1 to 4 teams

• Common Application

– Kick-off for IT Service Management projects

– Demostrate behavioral efficiency in operational processes


Common goals & division Common goals & division of labourof labour

Information-dissymmetryInformation-dissymmetry

LeadershipLeadership

Internal communication at Internal communication at workwork

Behavior under StressBehavior under Stress

Resistance against Resistance against changechange

Barriers of knowledge Barriers of knowledge transfertransfer

Conflict handling in teamsConflict handling in teams

MalpracticeMalpractice

Soft SkillsSoft Skills

Group dynamicsGroup dynamics

LeadershipLeadership

Communication Communication DesignDesign

Prozess DesignProzess Design

Management of Management of Organizational Organizational InterfacesInterfaces

Change Change ManagementManagement

Optional Learning Optional Learning TargetsTargets

What can be What can be expierencedexpierenced


General Information

1-4 Groups of 5-9 Players are in charge for identical Fun Parks

Duration: from ½ - 3 Days (depending on the degree theoretical input and reflection)

The management team consists of the following roles:

Park Manager

Control Room

Technical Support

Operating Business

Overall objective within the Game: Maximize profit by optimizing operational availability

Success Drivers: customer satisfaction, appeal of park attractions


Error Message

Solution Code

Activity

Control Room

Technical Support

Park Manager

Operating Business

Managerial Responsibility

Amusement Park SimulationAmusement Park Simulation• Computer-supported group simulation for 6-36 participants in 1 to 4 competing teams

• Participants step in the role of the management team of an amusement park.

• Full flexibility to tailor simulation process and challenge levels to specific target groups


Benefits of FortFantastic

FortFantastic can be used to:

• Provide a dynamic environment for leadership and team building seminars.

• Improve collaboration within organizations.

• Demonstrate the value of process management.

• Add an exciting game component to your training programmes

• Provide a number of light bulb moments for the participants.


ITIL Processes covered by Fort FantasticITIL Processes covered by Fort Fantastic


Unique Fort Fantastic FeaturesUnique Fort Fantastic Features

Each Gaming option has a clearly defined bottom line impact

Dashboard provides real-time transparency of results

Motivation & Engagement

Different teams compete under comparable conditions

Day wise simulation of periods

Interesting & challenging scenario

Competition & Fun

Pressure & Drive

Visibility of Cause and Effect

Learning Success

TeambuildingRole based interaction


First hand experience provides First hand experience provides substantial insightssubstantial insights

• ITIL Foundation classroom teaching may provide necessary knowledge transfer but rarely firm convictions to change operational routines

• Compared to “tell & test” teaching, Fort Fantastic provides a 'fun' way to get people understand what ITIL is, why it is necessary and to appreciate the benefits.

• Fort Fantastic illustrates challenges of operating a technical infrastructure in a real life situation

• Practical experience and positive encounter helps to establish broad organizational support and overcome resistance to change

“Fort Fantastic gave me a better understanding ITIL than the entire ITIL

Foundation classroom course!”

Feedback from Otto Betz (T-Systems GmbH, Germany, September 2010)


Seminar Structure

Enable participants:

•Introduction of the scenario

•Rules

•Material

•Logic

Ensure sustainable learning outcomes:

•What was experienced?

•How does that relate to Reality?

•What can be taken away?

•How to proceed to improve?

•…

1 h 4 h 1 h

OverallGroup

Discussion

Briefing Simulation Debriefing

Rd1 Rd2 Rd6

R E F L E X I O N

. . .


Seminar Structure

Briefing Simulation DebriefingRd1 Rd2

30 min 1,5 h 45 min

REFLECTION

• Basic reflections spark awareness

• Suggestions for improvement

Rd1 Rd2 Rd3 Rd4

1 h 5 h 4-6 h

Briefing Simulation Debriefing

R E F L E C T I O N

• In-depth analysis lead to understanding

• Input by the Facilitator

• Focus on individual behavior pattern

• Strategies for improvement


The Scenario: Fun Park

• Operating in summer months from April to September

• 14 Attractions,

• Capacity appr. 22.000 Rides / Day

• 5.500 Visitors daily

• Entrance fee 16,-

• Customer Satisfaction: 75%

• Margin P0: appr. 10%


Fields of Application

• Organizational Behaviour.• Organization Theory• Process Management• Communication• IT-Management• Leadership


Learning Objectives

Learning

Outcomes of FF – Seminars

include

Target Audience Understanding the need for Process

Management Antecedents of task-related

communication Challenges connected with team

leadership Methods to handle interfaces of

administrative processes Value of IT Service Management Benefits resulting from adopting Best

Practice Frameworks (ISO 20000, ITIL, MOF, Cobit)

All levels of employees

who actively participate in teams and/or experience

the need for effective task-related

communication in business processes

Industries

Information Technology

FinancialsHealth Care

TelecomServices

EnergyTrans-

portation


T E A M S

Competition

Context of the Simulation

Competition