formas inovadoras de atendimento
DESCRIPTION
Seminário Call Center + IP + CRM - Converge ComunicaçõesTRANSCRIPT
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Formas Inovadoras de Atendimento e Relacionamento com o Cliente
Marcelo PimentaMenta90 Laboratorium.com.br
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http://www.youtube.com/watch?v=Kn-CzHBGiW8
Estamos preparados para a geração digital?
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Joseph Priestley’s New Chart of History, dedicated to Benjamin Franklin, 1769.
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http://www.infographicsshowcase.com/communication-through-the-ages-timeline/sharing-information-timeline/
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É através dos canais e do
relacionamento que se gera valor!
MODELOS
DE NEGÓCIOS
INOVADORES
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Não adianta criar barreiras, tem que surfar!
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Era da convergência & colaboração
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http://johnbell.typepad.com/weblog/2007/01/cocreation_scie.html
Cocriação gerando valor
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http://www.youtube.com/watch?v=DXa0pOhtjU0
Inovar para comunicar e se fazer entender