Eric L. Harper3105 Trail Ridge Drive, Pearland, Texas 77584

Telephone: 832.277.3832 Email: eharper99@yahoo.com

Creative, Successful Operations Management ProfessionalOperations • Logistics • Cash Management • Transportation

Brings more than 20 years of progressive career growth and achievements in the Operations sector within highly competitive industries. This requires a very broad skill set along with outstanding communication, collaborative, organizational and management skills to achieve the highest levels of accuracy and customer satisfaction while maintaining, or reducing expenses.

HIGHLIGHTS OF QUALIFICATIONS

Calm, Authoritative Leader • P&L Management • Process Analysis • Process Improvements • Safety & Security ExpertRegulatory Compliance • Mentor, Trainer & Coach • Adept Collaborator • Agile Negotiator • Skilled Decision-MakerCustomer Satisfaction Champion • Dynamic Problem-Solver • Strong Relationship Builder • Proven Leadership Skills

Team Development • Risk Management • Inventory/Shrink Control • Facilities Management • Project PlannerCustomer Care Center Supervision • Expense Reduction • Employee Efficiency & Productivity Improvements

SELECTED PROFESSIONAL ACHIEVEMENTS

ACHIEVED Improved site’s service ranking from 26th to 10th place, implementing a structured associate training and safety awareness program.DRAMATICALLY REDUCED wages (and associated expenses) by 27% through proper scheduling and bid changes.

AWARDED ‘Most Improved Branch’ through collaborative departmental efforts and aggressive goal-setting.

COLLABORATE with Sales Team providing potential customer leads through effective customer relations and prompt issue resolutions.

Led location to achieve accreditation of International Food Safety (IFS) Certification through visual leadership and management oversight of storage, distribution and transportation of food (frozen, chilled and ambient) and non-food products. IFS Accreditation Audit Score 98.53% - highest score throughout organization.

ANALYZE, interpret and present to all levels of management, through both written and oral reports, on issues ranging from Service Center activities to customer relations to note what Policies & Procedures are producing the desired results and recommendations for improvements on those that do not.

LEAD monthly Process Improvement Meetings to ensure all Policy & Procedures are being performed as specified in the Branch Operations Plan.

ACADEMIC SUCCESS & CONTINUING PROFESSIONAL DEVELOPMENT

Bachelor of Science; Industrial Supervision – University of Houston, Houston, Texas

Certifications

Commissioned Security Officer, Safe Work Habits and E.I. DuPont Safety Training

Eric L. Harper Telephone: 713.340.0256 Email: eharper99@yahoo.com

PROFESSIONAL SYNOPSIS

Penske Logistics 2015 – PresentOperations Manager

o Interview and hire salaried and hourly associates, as well as provide career development, mentoring and promotional opportunities to qualified direct reports. Conducts performance reviews for all salaried staff.

o Guide supervisors and other team members toward achieving customer objectives. Administers and approves corrective action with minimal direction from RM. Direct and tactical interaction with support functions such as HR, Safety, Finance, etc.

o Ensure associates’ understanding of individual and group responsibilities to achieve and maintain a safe work place.o Ensure compliance with all governmental company regulations and policies. Directs accident/injury investigations and

provides remedies to SOM or ROM.o Single-site responsibility and management of smaller domicile locations. Interact daily with local customer to ensure

understanding of existing and emerging needs.o Utilize team to identify operational improvements in areas such as route optimization, carrier selection, backhauls,

trailer loading and inventory accuracy, and warehouse process changes.o Track and report value delivered to the customer.o Proactively identify profitable business opportunities.o Develop and execute annual financial and operating plans; identify and respond to issues utilizing operating metrics and

the P&L.o Ensure location billing, expenses, and payroll are handled timely and accurately, as well as reflected correctly in the

P&L.o Contribute to equipment specification during start-up and renewal.o Monitor and fleet utilization, fuel efficiency, and accident frequency.

US Xpress 2014 – 2015Account Managero Manage daily P&L and operation of the assigned account. o Reviews all credit, collection and aging reports increase cash flow.o Equipment Utilization.o Manages all aspects related to fleet managers and drivers.o Manages office staff personnel.o Provides on-time service.o Assures all fleet maintenance programs are current on tractors and trailers.o Documented and communicated all service related issues.o Analyzes volume figures to forecast surges in business.o Develops a sense of trust and integrity with the customer.o Reconciles daily inbound bill schedule.o Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective

manner.

Eric L. Harper Telephone: 713.340.0256 Email: eharper99@yahoo.com

PROFESSIONAL SYNOPSIS (Continued)Loomis Armored 2006 – 2014Transport Vault Manager o Direct all activities to ensure the branch cash levels (approximately $250M) and inventories are in balance daily.o Manage, train and mentor 16 staff members and oversee the activities of 50 routes to ensure optimal employee

efficiency and productivity.o Regularly advise Branch Manager on all projects relevant to the ongoing process and improvement efforts for the

Houston Branch.o Conduct research on behalf of various banking managers, commercial customers, customer care center and district

level management to ensure zero liability losses.o Ensure data integrity of all cargo entering and exiting the transport vault.o Serve as a liaison for all departments within the facility, the customer and daily routes.o Utilize SOFI reports (Oracle Database System) in order to effectively collaborate with all management levels to forecast

and plan for daily business levels.o Created new vault layout and design to improve overall efficiency by minimizing cargo movements.o Improved overall downtime and facility closing by 3.5 hours.o Accomplished zero liability loss and no injuries through monthly awareness training 4 straight years.

Averitt Express 2004 – 2006Front Line Leader

o Managed inbound and outbound production of dock and yard operations to ensure the highest degree of customer service and safety while minimizing costs

o Consistently sought opportunities to reduce the amount of loads/routes out for delivery each day.o Created new dock layout and design to improve overall efficiency by minimizing cargo and yard movements.o Assured quality customer service, schedule staffing to meet productivity and efficiency goals, and approve

exception processing.o Worked with dispatch and sales team to ensure proper forecasting and staffing levels.o Communicated with customers on a daily basis in order to keep their products moving and improve customer

retention.o Counseled, motivated and coached employees through verbal and/or written communication to improve employee

relations and terminal productivity. Evaluated results and recommended changes so that employees met established goals.

o Improved inbound and outbound dock downtime by 4 hours through process improvement efforts and training.

Yellow Transportation 1999 – 2004 Operations Supervisor

o Coordinated and observed all activities of workers engaged in loading and unloading trailers, moving and storing material and products.

o Verified materials loaded and unloaded against work order to ensure optimum routing and accuracy.o Fostered the safe handling and storage of hazardous materials, including spills as provided by the DOT and OSHA

guidelines.

o Developed improved performance of employees through coaching and feedback. Analyzed conclusions to determine if further action is necessary to facilitate satisfactory service and production levels.

o Consistently sought opportunities to reduce the amount of loads/routes out for delivery each day.

Eric L. Harper Telephone: 713.340.0256 Email: eharper99@yahoo.com

PROFESSIONAL SYNOPSIS (Continued)

DHL Airways 1997 – 1999 Field Services Supervisor

o Supervised daily Service Center activity, ensuring safe, efficient and timely handling of customer materials. o Led employees to perform assignments and work duties to meet established deadlines and performance goals.o Ensured the development and retention of assigned employees through motivational leadership, coaching,

performance evaluation and counseling activities (both on-road and in the Service Center).o Provided timely technical knowledge and cooperative assistance to others (customers, support staff and associated

departments) in escalated problem solving, decision-making and service related issues.o Established and maintained excellent communication and cooperation with all DHL Service Centers, departments,

customers, customs’ officials and vendors.

United Parcel Service 1988 – 1997 Employee Relations Representative (1992 – 1997)

o Enabled the staffing needs of hub and pre-load operations.o Recruited, conducted employment interviews and completed new employee orientations.o Facilitated all OSHA compliance training, audited human resources information system, and maintained an

affirmative action plan.o Conducted safety evaluations and monitored the training of all non-seniority employees during first 30 working

days.o Facilitated monthly meetings to provide information to all employees with less than one year seniority and work

with Union employees to resolve conflicts without any grievances.o Worked with shift managers to reduce turnover and increase employee retention by training all trainers and sort

supervisors.o Worked on several district teams with the purpose of creating a safe work environment, improved safety, and

employee retention.Hub Supervisor (1988 – 1992)

o Accountable for the success of a team consisting of 10 - 20 employees.o Supervised and trained all employees to achieve hub goals and objectives. o Responsible for overall safety, quality, and production standards involved in the operation. o Responsible for the planning and on time departure of outbound loads.