FORIS Business Intelligence

Innovative

Telecom Analytics

• Introduction

• Analytics Challenges In Telecom Industry

• BI Business Drivers & Objectives

• BI In Practise

• Why FORIS BI

• Telecom BI KPIs

• Why Sitronics

• Way Forward

• Q&A

Agenda

• How Do We Position Ourselves Against The

Competition

• What is my ARPU Trend?

• What is the Trend of My Acquisitions

• Who are my Most Profitable Partners?

• What are my Churn Ratios

• How My Network is Performing

• How My Customer Care is Doing

• What are my Interconnect Revenues

• Who are my Most Profitable Customers

• What %age of my Revenue is leaking

Analytical Challenges In Telecom

BI Initiative Drivers

39% Executive

Dashboards

29% Customer Needs

29% Real Time Analysis

70% BI Initiative Within

12 Months

53% Improved Decision

Making

IDC Big Data Analytical Pulse Jan 2015

Top 3 BI Business Objectives

Innovation & Growth

Customer & Market

Operation & Support

Continuous Business Improvement With BI

Analyse Data

Control Process

Optimize Operations

Analytical Objectives In Telecom

Business Domain

Business Function

Activity

Setting Business Analytical Objectives

Adopt A Data Driven

Creative Approach

Transform The Way

To Look @ Your Business

Put Your Business On

Continuos Improvement

Path

BI In Practise

FORIS BI

Mediation Interconnect Interconnect

Example Source Systems (Mobile)

Data Sources Subject to Analysis and Confirmation

IN Platform Pre-paid

TAP Out Roaming

Switches Mediation Post-paid

Billing Post-paid

TAP in

CRM

Continuous Analytical Monitoring

• Network Monitoring

• Capacity Planning

• Revenue Leakage

• Prepaid Billing

• Post-paid Billing

• Interconnect

Network Data

• Subscriber Profiling

• Social Network Data Analysis

• Personalized Advertising

• Outbound Marketing

• Innovation In Products & Services

• Churn Management

Subscriber Data

• Single Point Administration Console

• Internal Platform Integration

• Powerful Adhoc ROLAP

• Threshold & Case Management

• Rapid Deployment

• Lower TCO

• Quick ROI

• Analytical Dashboards & Graphs

• Corporate Performance Management

• Detailed Reporting

Drill Down

Slice & Dice

Comparisons

Why FORIS BI

TELCO BI KPIs

TELCO BI KPIs

Customer Care Service Levels

Connections

Disconnections

Activations

Churn Real and Predictive

Credit Collection Processing

Managing Outbound

Budgeting

Scorecard

Administration Backlogs (Customer Care)

Customer Call Profile Analysis

TELCO BI KPIs

Regulatory Info

Interconnect Data

Interconnect Revenue

Roaming

Unit Based Measurements (Currently Call Minutes)

Discounts

Commission

Package Migration

Aged Debt Analysis

Product Performance

Asset Analysis

Costs - Planned Vs Actual

TELCO BI KPIs

Supply Chain Management

Performance by Sales Channels

Customer Management

Customer Acquisition

Payroll

Human Resources System

WEB Alerts

Network Monitoring

System Monitoring

Prepaid

Promotional Analysis

Usage Patterns

• Global Experience In

Implementing Converged

Telecom Solutions

• Over 700 Actively Involved

Team Membres From 11

Nationalities Working in Prague

• Telecom Solutions Deployed In

25 Countries In 4 Continents

• Served CSP’s of all Sizes

• Platform Independant Approach

• Affordable Investment Plans

• Offer SLA Based:

Managed Services

Cloud Services

Why Sitronics

• Understand Your Business

Challenges

• Identify You Data Sources &

BI Value Chain

• Set You Business Objectives

• Set Your Business Priorities

• Devise Your BI Strategy

• Prepare Your BI

Transformation Framework

• Prepare Your BI

Implementation Approach

Way Forward

Thank You

123 Siddique Trade Center, Lahore, Pakistan

Tel.: +92 42 3578 1721

Fax: +92 42 3578 1722

Email: Marketing.stspk@Nvision-group.com

www.nvision-group.com