An introduction toSAP Business ByDesign for Professional Services

This brochure summarizes SAP Business ByDesign and outlines the key capabilities it can offer a growing professional services business. Powered by SAP HANA, SAP Business ByDesign is a native cloud enterprise management application designed for SMEs to connect every function of their business without the need for a large IT infrastructure.

The born in the cloud solution is future-proof and scalable to suit your business needs, with the capabilities to add functionality, integrations and users as your requirements change. By connecting every function of your operations – financials, project management, sales, CRM and more – SAP Business ByDesign supports the entire end-to-end service process from the initial contract request through to service fulfillment and billing. This means your business can focus on customers and let the solution handle the rest.

Sapphire Systems is a world leading business partner in the ERP technology space. With over 1,000 customers, 24-hour global support, Sapphire Systems has the expertise and experience to ensure you get the most from your investment.

In today’s digital economy, professional services businesses are facing increasing pressure to take on a customer-centric view. Being agile enough to respond to this shift in preferences has become the key to delivering differentiating value and growth. This new reality gives professional services firms the perfect opportunity to evaluate and adopt new innovative ways to better manage their business.

Regardless of industry, people are the core asset of a professional services business. By streamlining service delivery with integrated planning tools, you can focus on your core asset by making delivery consistent. This allows you to begin exceeding customer expectations, and deliver an industry-leading level of service.

Utilizing the right people with the right expertise and viewing resource availability from the initial quote is a crucial part for the success of a project-based business. Without resource management, you are at risk of failing to manage these people correctly, and consequently deliver the service late and outside of budget.

Introduction

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SAP Business ByDesign: dedicated to grow Professional Services firms even faster

Financial Management Project Management Customer Relationship Management (CRM)

Supply Chain Management & Procurement

Time & Expense Human Resource Management

Reporting and Analytics Cloud Solution

Streamline core accountancy processes and better manage cash flow and liquidity with a 360° unified overview of your financials. As a professional services business using SAP Business ByDesign, you are able to keep on top of performance and financial positioning at all times. With all data in one system, easily drill-down into customer and supplier transactions to gain a consistent, real-time view of business-wide cash position, business and project profitability.

Predicting costs and resources is demanding for professional services firms as estimating workload and projects is no simple task. With SAP Business ByDesign, plan using insights from an integrated solution that lets you see into all aspects of the project and customer lifecycle. Utilize every aspect of your data - from finances to sales and project management – to increase your effectiveness and bottom-line.

Handle multiple operational units, currencies, finance and reporting standards. Supporting your global business, the system helps you to address overseas markets and integrate without borders.

Financial Management

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Project Management

More than half of projects are not delivered as planned, impacting the long-lasting customer relationships professional services firms rely on. Supporting the end-to-end services process, users are able to continuously monitor project progress against budgets, utilizing Gantt charts and intuitive diagrams. You can trigger change orders in a timely manner - ensuring you are delivering the best possible service.

Run more effective and profitable projects of any size and complexity. SAP Business ByDesign fosters collaboration, making it easier to manage and deliver projects on time.

Project managers are automatically provided with cost estimates and all costs associated with the projects, such as customer or supplier invoicing. Enhanced transparency enables you to view these costs as a report and continually monitor project plans and profitability.

Use Integrated Resource Management to better utilize project resources and find the right resources for the right projects. As all project stakeholders have visibility into the system, your project teams can clearly see the available resources at a glance.

Manage and capture time and expenses wherever you are with SAP Business ByDesign’s mobile applications as standard. The cloud application enables you to submit expenses and accurately bill clients for all performed services. The reporting and analytics functionality will allow you to keep track of project milestones to maximize profit and client value.

SAP Business ByDesign enables you to expertly manage marketing, sales and service processes, enabling your professional services firm to take a more customer-centric approach. CRM is fully integrated with other core business functions ensuring a central knowledge database of customer records to maximize customer lifetime value.

With one single source of the truth, you can have confidence in the accuracy of your data. Having a service-orientated architecture, drive customer engagement and personalize marketing campaigns with the knowledge you are working with the most up-to-date data and reliable insights. Real-time access to a database allows you to act quickly on pipeline opportunities and improve account management, fueling business growth.

SAP Business ByDesign is equipped with reporting templates for presenting all aspects of the sales process and gathering insights to deliver a better service to your customers.

Customer Relationship Management (CRM)

Improve supply chain effectiveness and flexibility from more streamlined customer and supplier communication. This brings increased transparency and insights for supply and demand.

SAP Business ByDesign centralizes a company-wide supply chain process, enabling production efficiencies, cost transparency and up-to-date inventory records. Benefit from accelerated product development time to market and adapt product designs to meet customer specifications.

Plus, with a single integrated system, you can plan and control material flows based on accurate information on all product movements across the production process.

Supply Chain Management

ProcurementIncreasing cost pressures are causing companies to reevaluate procurement. With SAP Business ByDesign you can take a more strategic approach and manage suppliers and products through the central procurement module or via the self-service mobile applications.

Save time and costs sourcing suppliers, negotiating better deals and handling multiple supplier contracts. For construction and engineering businesses in particular, cost effectiveness hinges on the efficiency of material procurement and cost control. By keeping track of your procurement performance, you can identify areas of maverick spending and make changes that improve your bottom-line.

SAP Business ByDesign is used by more than 5,200 entities in over 144 countries.

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Consolidate your HR processes with SAP Business ByDesign. The solution handles day-to-day tasks easily with access to all relevant information in one place. Benefit from simplifying payroll, as the system seamlessly integrates with existing third-party payroll providers.

Monitor and automate purchase requests and approvals from built-in triggers and integrated streamlined processes across the business.

Manage time, attendance and labor more effectively from a central system with self-service capabilities. Now employees can self-manage their time sheets, purchase requests, expenses, leave requests and personal information and input these directly into the system or via the mobile application.

Human Resource Management

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Run your entire professional services business on an intelligent cloud ERP software suite. SAP Business ByDesign eliminates operational silos and brings processes from every function together into one single application. With easy-to-use interfaces, users are able to quickly adapt to the new system and start seeing results.

Built into every process, SAP Business ByDesign offers comprehensive data analytics at the click of a button. Dashboards and performance metrics are readily available, ensuring all departments are making decisions based on up-to-date business insights and taking action quickly in response to client requests and the market.

Generate shareable data from more than 500 out-of-the-box report templates, giving you the tools to create company-wide transparency.

When it comes to localization, SAP Business ByDesign supports organizations operating across multiple markets. Input invoices and other financial documents across multiple languages and using multiple currencies, customizing admin to the local area of the end user.

Suite in a Box

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SAP Business ByDesign is a flexible on-demand solution available in any web browser. You will be able to focus on growing your business and know with confidence that the platform is able to grow with you without limitations.

Built to the highest compliance and security standards, you can be assured of excellent service quality and unbeatable security for your data.

By adopting SAP Business ByDesign as a native cloud application, you can benefit from a solution that runs your entire business from a single application. Plus, gain continuous innovation and improvements without the expense of a costly IT infrastructure.

End-to-End Native Cloud Solution

Industry leading enterprise software from Sapphire SystemsSapphire Systems is a leading global provider of cloud and on premise enterprise software delivering organizations with industry specific solutions. With over 1,000 customers worldwide, Sapphire partners with market leading software authors, develops unique customizations, and offers unrivaled customer service and support. Headquartered in London with offices across the United Kingdom, United States, Latin America and Asia, Sapphire offers 24-hour support and has extensive knowledge and experience in helping clients to achieve a measurable return on investment.

For more information visit: www.sapphiresystems.com