for managers staff wellbeing return to work · changes in ways of working, the physical work...
TRANSCRIPT
Staff Wellbeing Return to Workfor Managers
Services, resources, and helplines
Contents
Created by, BHT Staff-Wellbeing Team
A Guide to Assist a Mentally HealthyTransition Back to WorkConversation Starter examples
Wellbeing Return to WorkConversations
The Return to Work pack for Staff
Internal support services
Information on EAP service
App directory for assistance with self-care
Bitesize self-help guidance
Psychological support services
Coronavirus and Mental Health
National Helplines
This return to work pack for managersis a guide to assist you with any staffthat are returning to work aftershielding. You may find that there aremixed emotions amongst thosereturning, and an array of questionswhich you might not know the answersto.
The aim of this pack is to help you helpthem, on their return. With a guidanceon a wellbeing return to workconversation. Internal and externalresources which you can sign post to,and details on what psychologicalservices are available.
If you are also in need of someassistance or support yourself, pleasecontact the wellbeing team who arehere for you.
Staff Wellbeing Team01296 315998
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A Guide to Assist a Mentally Healthy Transition Back to Work
Talk to your team - Begin and encourage early contact by having an action plan for your staffmember that is clear and involves empathic communication.Remember that staff might have a feeling of loss of freedoms from being at home, or a loss ofsafety. Normalise these feelings and help to find the advantages in returning to work.Identify specific obstacles to return to work and a plan to overcome these.If the obstacle is too complex refer to occupational health or appropriate team for guidanceand advice.Be mindful that the way the team interact with each other might have changed - Teamworking might be different and could take a while to settle.Provide a space to have open discussion and offer the support for people to reconnect withtheir role.Support specific mental health issues - Any new disclosures must be treated with compassion,respect and support.
...signpost to the Occupational Health team or Staff Wellbeing when needed. .
Ensure that you are supported too, the Staff Wellbeing Team are here for you.
Conversation starter - examples Use conversation starters to establish rapport and discuss problems
How are you today?What are your feelings towards returning to work?Do you have any concerns with regards to your safety at work on return?What can we do to support your role on your return?Do you know what support is in place if issues arise?Do you know where to go, in addition to me, to seek help and guidance?
You are not expected to have all of the answers - try to be honest and be prepared to say you might notknow the answer but you will try to find out.
For Occupational Health01494 [email protected]
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The below is to further assist you in having return to work conversations with staff:
Wellbeing Return to WorkConversations
Understand how your staff members are feeling about returning to the workplaceand consider how you can support them.
Thank them for their contributions to work during the pandemic, or acknowledge thatthey may be feeling guilty for not being able to work in the same way as theircolleagues.
Identify any signs of distress or mental ill health which need further professional inputor specific support.
Consider factors outside of work which may affect someone returning to work, andencourage them to consider any interim adjustments or changes they may need tomake. For example, do they have childcare or caring responsibilities?
Identify any additional training or clinical supervision needed to support them toreturn.
Signpost staff to the internal support and the EAP (Employee Assistant Programme)available for their health and wellbeing, as well as the national support available.
Update them on changes to the team and organisation. There may have been a lot ofchanges in ways of working, the physical work environment, and team roles so makesure you update each team member and re-induct them as they come back into theworkplace.
Please contact the Wellbeing team if you have any questions.Tel: 01296 315998
Email: [email protected]
BHT in house Staff Wellbeing Team servicesOur Employee Assistance Programme - VivupSelf-Care Apps directoryBitesize Self-HelpPsychological Support - other services Coronavirus mental health support - external servicesNational Helplines
The rest of this pack has also been sent to the staff member so they will have accessto the following resources, they have also been attached for you to use and refer towhen you need to. Please share amongst other staff if you feel the would benefit fromany of the resources;
The rest of this pack:
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MindfulnessJoin Rashmi from Staff Wellbeing twice a week for a 10minute guided Wellbeing Session. Including gentleMindful Yoga, Mindfulness & a chance to connect withcolleagues around the trust.Mindfulness Mondays & Wellbeing Wednesdays at10am and 4pmWellbeing sessions - Live Video streaming via ZoomUsing Meeting ID: 898 806 4015Password: 885839In case of any issues the following link may also becopied and used; https://zoom.us/j/8988064015?pwd=c3JDWUJpUVYyN292QXN1OTE5UEVUdz09
Psychological supportWhat is counselling?Counselling offers you an opportunity to exploreyour problem in a trusting relationship. It does notprovide a quick and easy answer to a problem.However by talking to a counsellor you can begin tosee your situation more clearly and this may make iteasier to make decisions that may lead to a moresatisfying life.Counselling is non-judgmental, confidential andprovided by the Trust to support you.
Psychological TherapiesThe wellbeing team offer counselling support to allstaff. This includes counselling and CBT, which is beingoffered currently via telephone during the Covid-19pandemic. You can self refer to the service using thecontact details 01296 315998A member of the team will speak to you and completea triage process, then advise you about the waitingtime.
1:2:1 Resilience Wherever you are working in the Trust, helping todeliver our mission of "Safe Compassionate Care EveryTime" requires resilience. The Wellbeing Team can offer remote 1:1 sessions forall staff.
What is resilience?A little pressure is good and keeps you motivated,but too much pressure can lead to stress, which canaffect your health and performance. To managestress we all need resilience, which is simply theability to bounce back from difficult situations.
What is Mindfulness?Mindfulness is a mind-body approach to life thathelps us to relate differently to experiences. Itinvolves paying attention to our thoughts andfeelings in a way that increases our ability tomanage difficult situations and make wise choices,so that instead of reacting to stress in a purelyemotional way, we can respond to it in a moreconstructive fashion.
BHT In house dedicated Staff Wellbeing TeamWe CARE- We ALL Matter
Staff Response ServiceThe wellbeing team have linked in with the TrustPsychologists and Chaplaincy team to offer our staffadditional support during the Covid-19 pandemic.Contact the wellbeing team and we will put you intouch with the relevant representative to assist you andyour department in this time.
Our staff response team are all qualified in theirown individual areas, and are here to offersupport and help where they can. Please do nothesitate to use this support or ask any questionsyou might have about what they are able to offeryou.
For any questions contact Staff Wellbeing on: 01296 315998Or Email: [email protected]
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Support, advice and information for problems at work and home including anxiety, stress anddepression, to help with your mental health and wellbeingTelephone access to appropriately qualified professionals 24 hours a day, 7 days a week, 365 days ayearIndependent confidential counselling support provided by caring and suitably qualified personnelAn online Cognitive Behavioural Therapy (CBT) programme and an extensive range of CBTworkbooks
Our Employee Assistance Programme (EAP) offers you:
Please note the helpline is formental health support andcannot provide any advice forCovid-19 health-related issues.
To access the service, simplycall 03303 800658* Or to findthe full range of servicesavailable, visit vivup.co.uk
To register, follow the website aboveand choose 'BuckinghamshireHealthcare NHS Trust' in the dropdown box.
Employee Assistance ProgrammeVivup
We recognise more than ever, with the additional stress of Covid-19, the importance of supporting yourmental health in times of need. Therefore, we would like to make you aware of our Employee AssistanceProgramme (EAP) located within your staff benefits.
For confidential,impartial assistance
for life's ups anddowns
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SleepioBased on cognitive and behavioural techniques, Sleepio is a personalised toolto aid you with improving your sleep pattern.
DaylightBased on cognitive and behavioural techniques, Daylight provides effectivehelp and guidance with anxiety and worry. Providing help for your feelings inthe moment.
HeadspaceA science based mindfulness app, headspace will help you to build resilience,manage stress and sleep.
UnmindThis mental health platform will allow you to manage your own personalmental health needs. Including help with nutrition, sleep, stress,coping.
The above apps are free for staff to access until the 31st December 2020. Forfurther information you can access this through nhsemployers.org
The Mindfulness App
Smart Recipes
Active 10
Audible
Silver Cloud
My Diabetes My Way
Self Care Apps directory
Student Health App
Corona-Help.UK
Big White Wall
distrACT app
Combined Minds
Other apps to guide your self-care
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What to do, When, How, Make time - and schedule
The Worry Tree - helping you to deal with worrying thoughtsIf you are finding yourself worrying more so than usual, or feeling anxious. The worry tree will help you to manageand sort out this worry to see if it is a 'hypothetical worry', or a 'current problem'.
1) Notice the worry and ask yourself what it is that you are worrying about e.g. 'How will I travel to work without getting infected?' Ask yourself: "Is this a hypothetical situation or a currentproblem?" and/or "Can I do something about this?"
2) If the worry is hypothetical - let this go or arrange time to think about it later - change your focus immediately
3) If the worry is a current problem: create an action plan on how to deal with this, include;
The example used above is a current worry - so use the plan to help you manage; wear a mask on publictransport, wash your hands when you get to the office, have minimal contact with touching objects.
After you have made a plan or arranged time for your worry, try to let the worry go. It is important that you nowfocus on something else in the present.
Choose a time, place and length of yourworry time (for e.g. 5pm for 20 mins)Try not to do this before bed as it will beharder to move away from theseworrying thoughts. By doing this in theday you can carry on with anotheractivity afterwards, maybe plan to dosomething you enjoy following.When you have a worry - allocate it toyour worry time - note this downsomewhereTry to move on for now in the moment;some mindfulness exercises might helpyouIn the designated worry time - come backto the previous worries you had. Are theystill relevant? If they no longer botheryou then nothing more is required. Ifthey do - how about using the worry treeto help you to sort this worry.
When we worry excessively we can loseconcentration easily and do a lot less,sometimes all we do is sit and worry. To try and manage these thoughts, makeallocated 'worry time'.
Bitesize Self-Help
Worry Time
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How likely is it that this will actually happen?How awful would it really be?How would I cope, and what resources do I have available?
If I take all of the precautions, what is the probability of me catching the virus. Am Ireading too much news that is changing my perception, is it as high a risk as I'mpredicting.If I catch the virus, I could be asymptomatic, or only have mild symptoms, and if mysymptoms are more severe I can still recover.By isolating and following guidelines and advice I will be able to let myself recoverat home, if the symptoms are more severe I can go to hospital
Uncertainty can sometimes direct us down the path of making inaccurate predictionsabout the future, and before we know it we are feeling worried and anxious before ithas even happened. A lot of the time the 'what if' situation we were so worried about,is never actually as bad when it comes around.
Changing your anxious predictions - to make some changes you need to challengethe validity of your 'what if', try and ask yourself;
Taking the three points in to account, an example could be;"If I catch the virus, I am going to be very unwell"
These questions and ways of thinking through your predictions are here to help youthink of the alternative outcomes and have sight of different perspectives. They can beused for all sorts of worries!
Try do complete this often to reflect on the past few daysReflect on challenges and difficulties, any emotions that you have experiencedTry to write freely and don't worry about mistakes or being perfectAs a next step - try and respond to the thoughts you have written, as if you are aclose friend, someone who accepts you for being you, seeing your strengthsand weaknessesAs you imagine them, write their response to you - what would they be saying? Remember - this is all about self-compassionRe-read your kind reply and let the words sink in, let them comfort you
Keeping a self-compassion journal through this time might be helpful for some. Bycompleting a journal you are allowing yourself to express your emotions andprocess situations. By writing it down it might help the process by putting yourthoughts on to paper. Remember, no one else will see this, it is just for you!
The ReachOut Worry Time app will help you store you worries until it is time to manage these.You can use this app to store the thoughts and then chose a schedule that fits you. If a worryis no a longer a worry - then you can physically flick the worry from the screen and remove it.
Worry Time app
Anxious Predictions
Self - Compassion Journalling
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'The little book of Mindfulness' - Dr Patrizia CollardHeadspace - www.headspace.comFind a registered Mindfulness Teacher at: www.mindfulness-network.orgNHS tips and guidance on Mindfulness - www.nhs.uk/conditions/stress-anxiety-depression/pages/mindfulness.aspx
Further Mindfulness Resources
Focus on the sensations where your body contacts the floor or chair. Exploring these sensations; simply 'feel'into your body and notice how your body feels internally.Bring your attention inwards to your chest and stomach area, feeling them rise gently on the in-breath and fallon the out-breath.Be with each breath for its full duration. You may even notice a short pause after each breath. As you breathe inyou can say to yourself, "breathing in" and "breathing out". Labelling your breathing in this way can sometimeshelp to keep your mind's attention focussed on the breathing.Your mind may wander - thinking, daydreaming, planning or remembering - and lose touch with your breathing,but this is ok and very normal. As our minds are used to being busy with thoughts. Simply notice what it is thattakes you away, without judgement, and then take you focus back onto your breathing.It is just as valuable to become aware that your mind has wandered and bring it back to the breathing. After all,only a person being mindful will ever notice the wandering nature of the mind. At the end of your practice, blow out the candle if you lit one.Try to practise daily and as you get better at keeping your attention on your breathing so you can extend yourpractise time by adding extra minutes.
Find a peaceful place where you won't be disturbed for a few minutes. You can sit on a chair or on the floor, or leanagainst a wall to support your spine. Keep warm with a shawl or blanket around you. You may wish to light a candle.You can set yourself a timer for a couple of minutes.
Mindfulness Breathing
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A free wellbeing support helpline 0300 131 7000available from 7am – 11pm seven days a week,providing confidential listening from trainedprofessionals and specialist advice, includingcoaching, bereavement care, mental health andfinancial help
A 24/7 text alternative to the above helpline -simply text FRONTLINE to 85258
An online portal with peer-to-peer, team andpersonal resilience support.
Below is a dedicated helpline set up by NHSEngland and Improvement;NHS England and Improvement are offering NHS stafffree access to psychological andpractical support. This includes;
What to do if you are suffering emotionally or feeling in crisis
The SHOUT Service for Crisis Support:If you’re going through a crisis, reaching out to others is one of the best things you can do. Crisis volunteers are available in the UK 24/7 if you want to speak to someone confidentially and anonymously bytext. Text SHOUT to 85258 for support anytime, anywhere.
Samaritans has a free helpline which is available anytime day or night, just call 116 123 to receive confidentialemotional support
RCN Counselling ServiceAs an RCN member you can get free. confidentialsupport and assistance to help you deal withchallenging, emotional issues you may face, whetherwork related or personal. The service operates overthe telephone so you can arrange a time that suitsyou. You can contact the RCN on 0345 772 6100between 8.30am and 8.30pm 7 days a week.
Psychological support, otherservices
UNISONwww.unison.org.uk/get-helpbenefits.unison.org.uk/unison-living/wellbeing
Doctors Support:[email protected]
www.covid19-prosupport.com - Supportspecifically for Doctors
NHS People: An online portal with peer-to-peer, team and personal resilience support(https://people.nhs.uk)
Bereavement and loss: Bereavement guide,central guidance and support following theloss of a colleague, friend or family memberduring the Coronavirus pandemic. Newdedicated support line: 0300 303 4434 (7am-11pm). Additional staff support resources:including creating a 10-minute pause space;
Virtual Staff Common Rooms: Open to allNHS staff, hosted by experienced groupleaders and offering a safe, confidentialspace for staff to support each other duringthis difficult time, including Staff CommonRoom and Doctors Common Room:https://www.practitionerhealth.nhs.uk/upcoming-events
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Low MoodAnxietyStressSleepUrgent supportHelping OthersCoronavirus and your wellbeing10 tips for those that are worried
The above link will allow you to get further information on coronavirus and mental health, including;
Women's Aid - Safety adviceWomen's aid services that are still running;
Further details for helping support - www.gov.uk/report-domestic-abuseRespect - Mens advice lineRefuge - Domestic and gender based violence services
*The Survivors Forum - an online resource that can be accessed 24/7*Women's Aid Live Chat - currently available Mon - Friday 10 - 12pm*Women's Aid email service is still running and offering support
Royal College of Psychiatrists - Sleeping wellNHS Insomnia Tool - and further information regardinginsomniaMind - How to cope with sleep problems
Practical advice for staying at homeTaking care of your mental health at homeKeeping activeRelate - Tips for maintaining healthy relationshipsWHO - Helping children and young people cope withcoronavirus
Includes Mind.org:
Coronavirus and Mental Health
NHS - Every Mind Matters
Coronavirus Anxiety: Helpguide
For further information and help on coping with coronavirusrelated stress, anxiety fear and worry. Please use the linkabove
Isolation and staying at home
Links and Resources
Sleep Deprivation
Loneliness, Older PeopleMind - Information on loneliness Information about staying connected in olderAge UK - Information for you or someone you know that isfeeling lonely
Domestic Violence
Alcohol and Substance Misuse
Frank National helpline providing adviceand information about drugs Phone: 0300123 6600Drink Aware - support servicesOne Recovery Bucks - your wellbeing duringcoronavirus
Carers
Carers Bucks - Information for Carers onall services during covid-19 NHS - support and benefits for carersCitizens Advice - you can get help andsupport if you are taking care of someoneis unwell or disabled. Ranging frompractical care to benefits like CarersAllowance
Financial Wellbeing
National Debt Line - Support informationduring coronavirusDebt Advice Foundation - a specialist debtcharity offering free, confidential advice GOV.UK - for further information on howthe gorvernament can support you
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BEATEating Disorders support0808 801 0677 (adults)
www.b-eat.co.uk
Bipolar UKTo arrange a call back
please email us:[email protected]
www.bipolaruk.org.uk
CALMCampaign Against LivingMiserably, for men aged
15 to 35.0800 585858 (daily 5pm
to midnight)www.thecalmzone.net
ChildlineFor children and
young people up tothe age of nineteen
0800 1111www.childline.org.uk
MencapCharity working with
people with a learningdisability, their familiesand carers. 0808 8081111 (Mon-Fri 9-5pm)www.mencap.org.uk
Men’s Health Forum24/7 stress support formen by text, chat and
email.www.menshealthforu
m.org.uk
Mind0300 123 3393 (Monday to
Friday, 9am to 6pm)www.mind.org.uk
Mood SwingsAnyone affected by a
mood disorder and theirfamilies.
0161 832 3736(Mon-Fri, 10-4pm)
No PanicSupport for sufferersof panic attacks and
OCD.0844 967 4848
(daily 10-10)charges apply.
www.nopanic.org.uk
OCD ActionSupport for people
with OCD.0845 3906232
(Mon-Fri 9.30-5pm)charges apply.
www.ocdaction.org.uk
OCD UKA charity run by
people with OCD forpeople with OCD.0333 212 7890(Mon-Fri 9-5pm)www.ocduk.org
PAPYRUSYoung suicide
prevention society.0800 068 4141(Mon-Fri 10-10,
Wkends + BH 2pm-10pm)
www.papyrus-uk.org
Rethink MentalIllness
Support and advice forpeople living with
mental illness.0300 5000 927
(Mon-Fri 9.30-4pm)www.rethink.org
SamaritansConfidential support forpeople feeling despair.
Phone: 116 123 (Free 24-hr helpline)
www.samaritans.org.uk
Shout Crisis TextlineShout is the UK’s first24/7 text service for
anyone in crisisanytime, anywhere ifyou need immediate
help.Text SHOUT to 85258
SANEEmotional support, info
and guidance.0300 304 7000
(daily 4.30pm-10.30pm)Textcare Peer Support
Forum www.sane.org.uk
SilverlineAimed at people over55. Their helpline is
open 24 hours a day,every day of the year.
0800 470 8090www.thesilverline.org.uk
Young MindsInfo on child and
adolescent mentalhealth. Parent’s helpline
0808 802 5544(Mon-Fri 9.30-4pm)
www.youngminds.org.uk
National HelplinesAnxiety UK
03444 775 774www.anxietyuk.org.uk
AGE UK0800 678 1602
https://www.ageuk.org.uk/.
LGBT Foundation0345 330 3030 Mon-
Fri 10am-6pmhttps://lgbt.foundation
Refuge0808 2000 247
(24-hour helpline) www.refuge.org.uk
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