Need Assessment Proposal

For

IWES Students Low Returnability Rate

Boon Lim

Florida State University

Instructional Systems Program EME 5601: Introduction to Instructional Design—Fall 2009

September 14, 2009

Overview

The Polynesian Cultural Center (PCC, Center) is one of the top Hawaii tourist

destinations. It is the largest private living museum in Hawaii. The Center consists of a 42-acre

facility in Laie, North Shore of Oahu Island. The Center consists of 7 Polynesian Villages, 5

restaurants, 4 snack bars, 2 Canoe Pageants, 1 Performance Arena, 1 IMAX Theater, and

souvenir shops. For the last 6 years, the Center has hosted over a million visitors annually, which

is about 16 percents of the total visitors to Hawaii. The annual number of visitors to the Center is

second only to Pearl Harbor, which is estimated to be over 3 million visitors a year. The Center

operates 6 days a week, from Monday through Saturday. It is closed on Sundays, Thanksgiving

Day, and Christmas Day. The daily average count of visitors is about 3250 people. During the

Summer and Winter breaks, the Center receives visitor counts as high as 5500 visitors per day

and as low as 1200 visitors per day during the months of January, September, and October.

PCC serves as a non-profit organization supporting over 1000 Brigham Young University

Hawaii (BYUH) international students from developing countries from the Pacific Islands and

Asia, who could not afford an education. Since opening in 1963, PCC supported over 17,000

students. In 2005, the Center’s estimated profits was approximately USD 6.5 million and has

maintained that same level of profits to date. The actual revenues are never disclosed to the

public, because it is a non-profit organization and the PCC Board of Directors, The First

Presidency of the Church of Jesus Christ of Latter-Day Saints (LDS, Church), reserves the right

to not to disclose their financials. On top of the sales, every year PCC receives many private

donations made to the Center from alumni around the world to support more international

students to go to school at BYUH.

Besides the Board of Directors, PCC is assisted by an advisory board and the State of

Hawaii’s Department of Business, Economic Development & Tourism. The advisory board

consists of three parties, the Marriott Foundation Chairman, BYUH President, and the Director

of Hawaii Reserve, Inc. (APPENDIX A)

PCC holds a vision to provide assistance to international students. In return the students

sign a contract promising to return to their home countries to fulfill their careers and also serve

the Church and society. There are about 1400 employees from the community working at the

Center. Over 1000 employees are students from BYUH and 400 are from the North Shore

community. Among these students, 700 students are under a work-study program, called the

International Work-Experience Scholarship (IWES). The IWES program assists less fortunate

international Pacific Islanders and Asian students to pursue tertiary education within the United

States. Many of these students would never have the chance to receive an education without this

program.

Rationale

Current Situation

Every year the PCC and BYUH celebrate the graduation of some 300 IWES students

majoring in various academic programs. Majority of the IWES funded students are from Samoa,

Tonga, Fiji, New Zealand, Tahiti, Philippines, Thailand, Cambodia, Vietnam, Taiwan, Hong

Kong, Mongolia, Korea and Japan. Each of these countries receives between 40-80 scholarships.

Students from other Pacific Island and Asia not mentioned above receive between 1- 15

scholarships.

In the IWES Application and Agreement (APPENDIX B) item 7, there is a “Return

Home Agreement”, which states that a student is obligated to return to their home country or

region upon completion of their study. If a participant does not honor this promise, BYUH may

elect to place a hold on the student’s transcripts and he/she will not have access to them for

employment or any other purposes. At the same time, PCC promised to provide a return fare

ticket home when the student completed the bachelor’s degree within four years. Most of the

students complete the degree in less than four years.

In addition, the contract signed by the these students upon entering the IWES program

also requires them upon graduation to return to their respective home country for the equivalent

amount of time the IWES program funding was provided to them. Starting in 2000, the Board of

Directors (The First Presidency of the LDS Church), requested the PCC President to report on

the IWES students’ returnability rate (the number of IWES students who return home as per their

contract). Table 1.0 described the data collection from 2000 to 2008.

Year 2000 2001 2002 2003 2004 2005 2006 2007 2008

ReturnRate 8.1% 13.8% 11.6% 9.1% 10.8% 8.9% 9.5% 7.8% 8.5%

Table 1.0 IWES Student Returnability1

From the table above, the average percentage of IWES funded students returning to their

home country is 9.78% over the last 9 years. The expected output is far from ideal. This means

out of the 700 current students receiving IWES funding, more than likely only 69 students will

fulfill their obligation to return home. The remaining 631 students (90.22%) will not fulfill their

obligation and stay in the United States. There is no data collection providing the reasons why

these graduates are remaining in the U.S. The Center assumes that the graduates remaining in the

U.S. are either working, have married U.S. citizens, or are pursuing graduate studies. However,

these assumptions are not complete or accurately assessed because there are reports on students

who have left both PCC and BYUH while remaining in the U.S. illegally with and without the

knowledge of the Center.

The low rate of returnability of the students brought attention to the current PCC

direction in accomplishing the Church’s missions, visions, and goals of the LDS Church.

SWOT Analysis and Perceived Threat

The IWES Program Director collected SWOT analysis data from a sample of IWES

students who graduated in Fall 2008 and Winter 2009. Every participant was given a survey and

an interview by the Human Resources on their last day of work at PCC. The analysis was solely

on their IWES program experiences and other related issues. The results are listed as below. 1 These data was changed and altered from the original report.

Strengths

• Free tickets to go home. • Students can choose to go home later if

they are accepted to OPT or Graduate Programs.

• The Center continues to operate with full capacity and work force.

• Helping many under privilege students. • Attracts many tourists to PCC. • Provide the Church with LDS oriented

leaders. • Alumni continue to support the IWES

program with donations, time, effort.

Weaknesses

• No one keeps track of what each student do after graduation.

• Most of the students are from developing countries, therefore they do not want to return to poverty again.

• The contract no longer applicable once a person marries a US citizen.

• There is no proper filtering system to select most eligible candidate.

• No policies and committee to execute anyone who violates the contract.

• Too many gaps exist to allow student to choose not to return home.

• No punishment for not complying to the agreement

Opportunities

• Need Analysis to see assess the gaps on graduates’ low rate returnability.

Threats

• If the rate stays the same, US Immigration Department could close down the program to prevent future Pacific and Asian students to attend BYUH.

• The investments by the Church will not benefit the Church.

• Donors will less likely to support future students.

Table 1.1 IWES SWOT Analysis

Ideal Condition

The joint PCC/BYU-Hawaii International Work Experience Scholarship program allows

all IWES funded students to graduate debt-free. However, each candidate must comply with the

agreement as follows:

• Enroll full-time at BYU-Hawaii. (Minimum 12 credits each semester or 6 credits each

term)

• Work maximum 19 hours per week at the PCC during regular school terms and full time

during summer and other school breaks.

• Observe all University Honor Codes and PCC rules and regulations

• Live in campus housing.

• Not own a car while in the program.

• Only travel outside of Oahu Island twice while in the program (total maximum of 21

days, except internships, University or PCC assignments, and emergencies).

• Return home after graduating.

• In addition, each student’s family must agree to provide a minimum amount of all

expenses depending on the student’s family income.

Upon graduation from BYUH, every participant is expected to return to his or her “home

country or region qualified to provide leadership roles in an international Church, in civic and

social affiliations, and within your families.” (IWES Agreement, APPENDIX B)

The current issues discussed indicate that the problems lie within the system, and further

need-assessment and investigation are considered necessary to identify gaps and causes of gaps

between the ideal and current conditions. From the SWOT analysis and observation of the

situation, there are multiple system elements that prevent the program from achieving optimum

results. Here is the proposed Need Assessment to classify these gaps and causal elements. The

end product of the assessment will be appraised for appropriate diagnosis and interventions to fill

the gaps and fix up the causes.

Feasibility

Business

This is to ensure the program commercially viable using an effective way to safeguard

against wasteful investments. The IWES program has effectively produced member-leaders for

the LDS Church in the Pacific Islands and Asia. Last few decades data shows those who have

returned to their home countries or regions have resumed many social, political, commercial, and

spiritual leadership positions. This has led the LDS Church’s membership growth; especially in

Japan (130,000), Korea (80,000), and the Philippines (600,000)2. The Need Assessment will

identify gaps and causes, which can be closed with interventions. This will prevent wasteful

investment, improve future return on investments of the Church, and prepare stronger future

growth for the organization as whole in Pacific Islands and Asia.

Time Frame

This Need Assessment project will be conducted over a 3 months period from January

1st, 2010 to March 31st, 2010. This includes analysis, design, development, implementation, and

evaluation of the initial preparation (1 week), assessment tools development (3 weeks), actual

study (4 weeks), and final reporting of data analysis (4 weeks). (APPENDIX C) This will allow

the team to prepare the study and report the gaps and causes in time for the development and

implementation of the interventions which will take place in the Summer of 2010, before the

next intake of new IWES students in June 2010.

Cost-Benefits

The lost and waste of millions of dollars to sponsor students who do not comply with the

agreement will affect the IWES program’s reputation. The Center spends $4000.00 for each

student’s scholarship per annum. With an average of 9.78% of the students returning home, the 2 Estimated statistics taken from http://www.ldschurchnews.com

Center wastes $10.1 million for every IWES batch (700 students per batch). This Need

Assessment is critical to identify gaps and causes to prevent wasteful spending activities.

IWES Wasted Expenses

Each IWES Scholarship Average per annum: $ 4000

4 Year IWES Scholarship: $ 16,000

An IWES 4-years Student Batch: 700

Returned Home Graduates: 9.78%/ batch = 69 graduates

Not Returning Home: 631 graduates

Wasteful expenses: 631 X $16000 = $10, 096,000

Table 1.2 IWES Wasted Expenses

Organization

The current economy situation causes PCC to restructure the organization. This will

disrupt the long rooted system structure and culture. Many management personnel are deeply

rooted their perceptions on IWES program. With the newly appointed BYUH President, the

school is also going through cultural and structural changes as well. The BYUH President, as an

Advisor to PCC, has proposed restructuring BYUH organization to be more cost efficient and lay

foundations for better academic development. These will cause reculturation both at BYUH and

PCC. PCC has a long rooted club culture, “…employees in this culture is to fit into the group.

Usually employees start at the bottom and stay with the organization. The organization promotes

from within and highly values seniority.” (McNamara, 2000) Most employees perceive that the

PCC should stay the way it is and the IWES program is no different. Another culture that is

deeply rooted in the PCC is informal relationships amongst employees. Everyone always

watches out for one another and news travels fast amongst them. Therefore any changes,

analysis, and assessments should be kept within management until final decisions are made.

When the Need Assessment is conducted, it should have no direct indication assessing the IWES

program and it should assure all participants total confidentiality.

The restructuring proposals by the two Presidents indicate that the IWES student

selection process, the agreement contract, the filtering system, and the student monitoring

procedures are vital for future improvement to the program. With the above indications, the

assessment planning should be discreet.

Resources

Data Collection: The current IWES students, recent newly approve applicants,

administrators, BYUH Registrar, Application Approval Committee, current and alumni of the

IWES students are the sources of information. Each of these resources could contribute

information for this Need Assessment.

Existing Data: Alumni Center keeps track of all students’ emails. They will provide the

last 5 years IWES graduated students’ contact information.

Financial: The Need Assessment requires minimum funding throughout the project.

Interview space, equipment, printing materials, and software for design, development, and

implementation of the Need Assessment will be provided by BYUH Media Department. The

total cost would be less than USD 5000.

The Plan

Objectives

The Need Assessment’s objectives are centered on the low IWES student returnability

rate. This misalignment with the organization visions resulted wasteful expenses, resources and

effort. The below objectives are bring the current situation in line and close to the ideal outcomes

Primary Objectives

• Defining the real and framing the problem behind low returnability

• Identify gaps between the ideal and current conditions in the IWES program that are

causing low rate of returnability.

• Establish the elements or components of the application process, compliance control, and

agreement contract clauses that gaps exist using with accurate data.

• Determine system supervisory gaps

• Identify causes of the existing and new discovered gaps

• Assess current students complying to qualifications in the IWES program

• Prioritize gaps and causes

Secondary Objectives

• Design, create and assign interventions to resolve and fill each gap

• Prioritize interventions to raise the number of returnability rate

• List possible strategies for implementing each intervention

• Calculate each cost benefits of each intervention

• Prioritize intervention strategies according to effectiveness, cost benefits, time-frame, and

degree of difficulty.(resources)

• Propose interventions and strategies to PCC Board of Directors for final decisions.

Target Audience

Current IWES Funded Students – These IWES students are currently working in PCC

working 19 hours a week and currently enrolled in full time studies at BYUH. In order to

understand and assess the development of IWES students at different level, all 700 will be

divided into a 4 academic groups: freshmen I (first-semester students), freshmen II (completed <

or = 30 credit hours), sophomores (completed 31- 60 credit hours), juniors (completed 61- 90

credit hours), and seniors (completed 91and more credit hours)

IWES Alumni – Graduated students who received IWES assistance while studying at

BYUH. These contact information could be obtained from the Alumni Center. There is little

control who would participate in this assessment. Therefore, a survey will be sent out to all past

9 years alumni.

IWES Program Administrators – They are the personnel working on the applications

process and procedures of all applications. They are the first group of people filter through

hundreds of IWES applications understand each year before the applications goes to final

committee reviews.

IWES Application Selection Committee Members – The committee consist of the IWES

Program Director, PCC HR Officer, PCC Operation Assistant Managers, and BYUH Registrar

Officer. Their responsibility are 1) determine applicant’s qualification to receive the scholarship,

2) approve contract agreement, and 3) Determine application process and procedures.

Sampling Procedures

There will be no sampling procedures required for the Need Assessment. The PCC

President has agreed to hold on pay-checks No.4 (Febuary 26th, 2010) of those who have yet to

participate in the assessment. They will be given the questionnaire when they collect the pay

checks. This will allow exactly one month period to complete the data collection from the

current students and administrators.

The IWES alumni survey participation is on volunteering basis. Therefore, sampling

procedures would not be necessary.

Data Collection Strategies and Tactics

The variety of targeted audiences in this Need Analysis required more than one method.

Table 1.3 listed methods and instruments to collected data from each group of audiences.

Methods Instruments Audiences Foundation Survey Online; Pencil-Paper Students; Alumni; Administrators. Questionnaires/ Surveys

Online; e-mails Students; Alumni; Administrators; Application Selection Committee

Interviews Face to Face Selected Students; Administrators; Application Selection Committee

Online; Phone Alumni Table 1.3 Data Collection Strategies and Instruments Used

Foundation Survey is to lay ground work to prepare for the actual Need Analysis. This

survey is not mandatory to any. Anyone who participates in this survey will have a chance to

enter into a $100 gift-card lottery. The question sample is small (maximum 5 questions), simple

and direct.

Current IWES Funded Students and Alumni

• What are some of the problems do you notice in IWES program?

• Do you know anyone get away with violation of IWES contract? Why? (Do not

mention name of the people?

• What are some of the violation did they make?

IWES Program Administrators

• What are some of the problems and loopholes do you notice in IWES process and

procedure?

• Which area of the application process can be improved?

Questionnaires/ Surveys will be prepared on the basis to understand the gaps and causes

of low returnability rate and also based on the Foundation Survey analysis results. However there

below are some of the possible questions to assess the known issues.

Current IWES Funded Students and Alumni

• How do/ did IWES program help you?

• Without IWES program, where will you be attending school? Why?

• What are some of IWES student’s violation on the agreement do you know?

Why?(Do not mention names)

• How do you prioritize these violations? (most important to least important)

• Did you ever report any violation done by other IWES students? Why?

• Do you think is there any IWES students do not deserve this assistantship? Why?

(Do not mention names)

• What are the IWES process and procedures could be improve?

IWES Program Administrators

• What the application and agreement do you think that do not align with each

other?

• What are some of the information frequently missing in applications?

• What are the situations to reject an application?

IWES Application Selection Committee Members

• How does the committee select IWES candidates?

• What are the processes in candidate selection?

• Are there any special cases where a candidate was not qualify and yet was

accepted into the program? What are the justifications? Why?

• Are there procedures to monitor special cases?

• What are the procedures to inspect current IWES students complying to the

agreements?

Interviews are conducted with only stratify selected students only, because the number of

interview spots, resources, and time are limited. Students are selected based on their department

and academic level. The alumni and administrators are invited randomly. The amount of time

they are availability and candidates selection prevent them full participation in interviews. All

the Application Selection Committee members will be interviewed due small sample.

Instruments

Instruments are materials, equipments, systems used in the Need Analysis.

• One-Page Project Management to keep track time-line and development of the project.

(APPENDIX D)

• Tasks Flow Chart- this is to show the processes needed to complete the Need Assessment

• Recording Studio for interviews

• Electronic Surveys

Protocols

This Need Assessment was a request from the PCC Board of Directors, who are also

Board of Directors of BYUH, there is will little issues crossing boundaries between PCC and

BYUH. This PCC and BYUH joint-relationship provides opportunities for open communication

between the two entities. As permission was granted for this project by the Board of Directors,

the LDS Church First Presidency, therefore, there is no need to request any special permission to

proceed the project. However, it is a etiquette to understand that not everyone is ready for this

assessment, a letter to notify PCC HR Department and BYUH Administration team that this

assessment is carried out under the direction of the Board of Directors will help reduce insecurity

among these personnel.

Implementation

The implementation process is a two periods of steps series from starting point and final

reporting.

Foundation Stage

1) Although the Human Resource team was assigned and will be assisting the

implementation of the project, a formal meeting between them and Need Assessment

team is required to open path for communication.

2) Write a letter to notify all PCC Division Managers and BYUH Administration team, that

a research study will be carried out between January 1st – March 31st, 2010 by December

15th, 2009.

3) Advertise the $100 gift card lottery for the anonymous survey participation.

4) Preparing Foundation Survey that to be carried out first week of the project on January

1st, 2010.

5) Collate management personnel for the upcoming Need Assessment Actual activities.

6) Gather all alumni contact information. This is to prepare for online surveys.

Need Assessment Preparation

1) Analysis the data collection from the Foundation Survey

2) Present the data collected PCC management to reinforce their confidence in this project.

3) Design tools for each method planned, surveys, interview questions, and studio

preparation.

4) Pilot test the questions to ensure accuracy of the questions.

5) Develop online and pencil-paper surveys.

Need Assessment Activities

1) Launch Need Assessment online surveys, students surveys and interviews

2) Organize all collected data for data analysis

Analyzing Data

1) Itemize gaps and causes from the data into different categories.

2) Prepare statistic charts for all identified gaps and causes.

3) Prioritize by statistic calculation

4) Discuss factors that could change the prioritization.

5) Reprioritize identified gaps and causes according to the discussion by

a. Cost effectiveness

b. Cost efficiency

c. Time-frame

d. Instructional and non-instructional

e. Urgency and Vitality of the gaps

6) Assemble the results from the Need Analysis in a written and presentation reports

7) Create and design possible interventions that would possible to close the gaps and

remove the courses.

8) Prioritize the interventions for top 5 gaps and causes.

9) Present the Need Assessment report and possible intervention to the PCC Board of

Directors. Emphasis that the suggested interventions are suggestion and criticism are

welcome.

Summary

The low returnability rate have cost PCC lost millions of dollars. Here we suggest the identified

gaps and causes should be taken seriously to create new plans for intervention analysis. Closing

these gaps and resolving causes will not only help PCC put the wasteful spending into better use,

but also able to align the vision of PCC with BYUH and the LDS Church, which is to provide

more LDS educated leaders in the Pacific Islands and Asia regions.

APPENDIX A: Polynesian Cultural Center Board

The Church of Jesus Christ of Latter-Day Saints

The First-Presidency

Polynesian Cultural Center

Marriot Foundation

Chairman Richard E. Marriott

Hawaii Reserves, Inc.

Director

Brigham Young University Hawaii

President

State of Hawaii Department of Business, Economic Development & Tourism

Asia and Pacific Local LDS Church

Ecclesiastical Endorsers

APPENDIX B

IWES APPLICATION and AGREEMENT

THE INTERNATIONAL WORK EXPERIENCE SCHOLARSHIP (IWES) is a contract between you, your family, and/or sponsor(s), the Polynesian Cultural Center (PCC), and Brigham Young University-Hawaii (BYUH), which is sponsored by The Church of Jesus Christ of Latter-day Saints. The purpose of the IWES program is to provide a quality education with financial assistance to needy international students from selected areas of the Pacific and Asia. IWES is limited to a maximum of 4 years for incoming freshmen and 3 years for transfer students who have 60 or more transferable credits. Applicants must be spiritually worthy, academically capable, and financially disadvantaged. Applicants who are married may be eligible to participate in the IWES program if they can demonstrate ability to pay the family insurance cost of approximately $6,000 each year for four years offered by BYUH’s health provider. If you are selected to participate in the IWES program, you, your family and/or sponsor(s) are expected to honor the financial commitment made on your behalf; and you will be required to contribute, on a yearly basis, the cost of your books and supplies and a fair family contribution in line with the economy of your country and your family income. BYUH will pay the unmet balance of your legitimate and reasonable educational expenses. Upon graduation from BYUH, it is expected that you will return to your home country or region qualified to provide leadership roles in an international Church, in civic and social affiliations, and within your families. Those who choose to continue on to graduate school or participate in Optional Practical Training (OPT) are expected to return thereafter. Following are the requirements for participation in the IWES program. Please read each item below, then write your initials on the line and check the box indicating that you have read and understand each one. 1. _____ WORK: Your primary worksite will be at the PCC, and a PCC officer will assign you a job. While participating in the IWES program, you agree to work 19 hours a week each fall and winter semesters and spring term when school is in session. For the summer term, you agree to work full time (38 to 40 hours per week). A percentage of your paycheck will be deducted each pay period. Though some jobs such as dancing, dish washing, and custodial work are more physically demanding than others and some require lifting and carrying up to 35 pounds (16 kilos) or more, you are expected to fulfill reasonable work assignments. When planning your class schedule each enrollment period, please remember to allow enough blocks of time for your PCC job. If you should miss work due to illness, injury, holiday, or family emergency, you will need to first inform your work supervisor AND the IWES Department at BYUH right away. Absence from work due to any other reasons than those mentioned should be first approved by the IWES & Student Employment Board. 2. _____ FINANCIAL COMMITMENTS: To help us provide as much aid to as many deserving students as possible, we ask that you, your family and/or your sponsors carefully review the

financial commitments that have been made on your behalf. Please complete all pages of the IWES application/agreement. Incomplete IWES applications or required documents could delay review and decision. 3. _____ STUDY: You may choose to register for 12 credits in your first semester at BYUH to help you adjust to university life. Each subsequent enrollment period will require you to enroll in and satisfactorily complete a minimum of 14 credit hours each semester and 6 hours each spring term. You are expected to maintain a minimum cumulative GPA of 2.5 to continue in the IWES program. If your GPA should fall below 2.5, your parents/guardian may be notified by BYUH, and your IWES could be in jeopardy. 4. _____ UNIVERSITY HONOR CODE: Each year, you will need to obtain an endorsement from your university bishop to continue in the IWES program. As a BYUH student, you are expected to keep the Word of Wisdom (kava is to be used for recognized, bona fide ceremonial purposes only). You also promise to obey the University Honor Code on or off campus. Students who do not observe the Honor Code may be dismissed from BYUH depending on the severity of the infraction. Please note that the Honor Code also includes honesty in the academic and financial information you provide to BYUH. We encourage you to continue to observe the Honor Code and church attendance so that you will qualify for a continuing Bishop’s endorsement. 5. _____ PHYSICAL HEALTH: Please do not participate in high-risk activities or contact sports not sponsored by the University. If you become physically unable to perform the essential duties of your work, you may be jeopardizing your participation in this program. Reasonable accommodations may be provided on a temporary basis, but long term disability may necessitate a re-evaluation of your IWES eligibility by BYUH. 6. _____ TRAVEL: You are an important part of the IWES partnership; so you will be granted time off from work for leisure travel. You may travel two times for a total of 21 days, but no more than 14 days for any one travel. One of the trips must be to your home country or region to re-establish ties and to remind you of your commitment to return home and serve. If you choose to travel somewhere other than your home country or region for one of the two trips, you will be required to pay the equivalent of your paycheck deduction to the number of days that were missed because of the trip. Please understand that you may not travel during the first calendar year (12 months) of your study at BYUH. Please consider traveling during the summer or between semesters and terms. ALL travel requests must be approved by the IWES & Student Employment Board BEFORE you make reservations or purchase your ticket. All travel expenses are entirely your responsibility. The travel may not lengthen or in any way disrupt your four-year graduation plan or your PCC employment. Internship or emergency travels are exceptions to this policy. 7. _____ RETURN HOME: You have made a promise to return to your country or region after you graduate. You have a moral obligation to honor this promise. You understand that if you do not honor this promise, BYUH may elect to place a hold on your transcripts. You will not have access to them for employment or any other purpose. If you complete your bachelor’s degree within four years and return to live and serve your country or region, BYUH will provide your

return fare ticket home. Keep this commitment in mind as you choose your major and schedule your classes. 8. _____ HOUSING: All IWES students are required to live in university housing and to sign and abide by the housing contract. 9. _____ VEHICLES: Owning or possessing a motor vehicle (mopeds, automobiles, motorcycles, trucks) is inconsistent with the purpose of the IWES program. Insurance, gasoline, repairs, and the liability of owning a vehicle can be very costly. 10. _____ REPORT TO PARENTS: Upon entering into an IWES agreement, BYUH has permission to send grades, progress reports and other educational records to your parents or legal guardians, unless you are married or over 24 years of age. 11. _____ CHANGE OF STATUS: IWES is NOT available to students with US. citizenship. However, if you are a U.S. citizen who has resided outside the U.S. for most of your life, you could be eligible to participate in the IWES program up to one year (12 months). You will be required to apply for Pell Grant as soon as possible. Applications are available through BYUH Financial Aid Office, www.financialaid@byuh.edu or on the Web at www.fafsa.ed.gov . Should you marry a U.S. citizen, it is expected that you will apply for U.S. Permanent Residency as soon as possible following marriage. If you are still committed to return home to serve, you may write a letter of your intention to the IWES & Student Employment Board. I understand the commitments I am making and have initialed and checked each item above. I also understand that if I have any questions regarding these items, I can contact BYUH for clarification. __________________________________________________ _________________________ Student’s Name BYUH ID# __________________________________________________ _________________________ Student’s Signature Date Please send the entire IWES application to: BYU-Hawaii Admissions 55-220 Kulanui St. Laie, Hawaii, USA 96762

APPENDIX C Need Assessment Project Time Frame Beginning Foundation Assessment Tool Actual Study Data Analysis Reporting Preparation Development Data Collection Report Write-up

(1 weeks) (3 weeks) (4 weeks) (4 weeks)

APPENDIX D

Resources McNamara, C. (2000). Organizational Culture. Retrieved October 17, 2009, from http://managementhelp.org/org_thry/culture/culture.htm