for homestay operation - mekong tourism...dressing and covering wounds rolled gauze, swab such as bi...

Module 3: Stafety and Security

esrt programme

TRAINING FOR

HOMESTAY OPERATION

PAGE

Module introduction

common security issues

common safety issues

Preventing accidents

Topic 1Safety and Security

Topic 2Basic first aid and emergency response

Handling common injuries

clean and dress wounds

response to different emergency

casest

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activitiesHand-outs english

• Show pictures on cover page of flip file and ask trainees to identify what are going on • Discuss why it is important to learn this module• Invite participants to share their prior experiences of safety issues in their homestay

MINS15

Module introduction

Time:

Common Security Issues

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MINS15

1

• Flashcards: What are situations to make the security issues happen? explain them.• Brainstorming: How to deal with common security incidents? ask trainees to exchange experiences and discuss briefly.• Discussion: Principle of action in all cases of security problems.

• cash• Passport• Belongings

Common security issues:• theft: when items are stolen but the owner is not there• robbery: when items are stolen directly from a person• Personal attacks: when people are robbed and harmed

in the robbery, or when people are attacked or in a fight

How to identify the security issues: report from guests and witnesses.

Precautions to take: • Provide a safe for guests to leave valuables• caution them of any dangers they should be aware of

Dealing with security incidents (in all cases):• assist guests as much as possible. • calm them down.• Offer action – inform the authorities at once.• find witnesses or evidences to facilitate declaration and inspection by police.• ensure that they get the correct documents that they may need for replacing passports,

making insurance claims, etc.• Provide items to help them – e.g. clothes if clothes were stolen, use of a phone, etc.

Common Security Issues

Time:

PAGE

Common Safety Issues

2

PAGE


• Flashcards: What safety hazards or risks? explain them.• Ask trainees select cards that show common security incidents and put issues in right groups. ask them to explain what they are.• Discussion: How do we identify the hazards?

• Mosquito net• Stairs• Wet• dry• Mind your step!• Low ceiling!

Common safety hazards or risks:• Animals, reptiles or insects: snake bites,

insect stings, animal/dog bites or attacks.• Homestay design and layout: unintentional

hazards in the homestay such as low doorways, steep or unexpected steps, slippery walkway in wet.

• Furniture, fittings and equipment: hazards relating to the items that may be inside the homestay: loose wiring, rough furniture edges, unstable chairs or tables, overloaded electricity sockets

How to identify hazards: regular checks using a checklist, feedback from guests, response to accidents or injuries that have happened.

2

Common Safety Issues

MINS15 Time:

Preventing safety accidents

PAGE

activitiesHand-outs english• Poster presentation and group exercise: ask trainees to work on 4 groups to discuss and prepare a short presentation on how they would prevent safety accidents.• trainees work in 4 groups.

Briefing guests on risk identification and prevention:

• When guests arrive, alert them to any possible safety risks that they may encounter.

• Simple words and gestures will help to point out things like low doorways, etc.

• Some things to look out for include: Mind your step when climbing up and down the staircase, always use mosquito net when sleeping, do not collect or touch live insects, etc. …

Areas of the homestay that need care and on-going maintenance

• Loose steps in the stairways• Balcony railing• floor, edges and surfaces of wooden furniture• electric-leak equipment and wirings• Broken lamps or lighting equipment• Lights in the public area, especially pathways to the outside toilet• fire extinguishers, especially in the kitchen and living/ sitting areas• around the house: Bushes and grasslands, drainage, etc.

3

MINS15

Preventing safety accidents

Time:

Responding to an emergency

PAGE


• Flashcards sequence: learners select cards showing emergencies from the given set of cards.• Ask trainees to arrange given cards to show priority in responding to potential emergencies within homestay.

directory of emergency telephone numbers: at least 2 hotline numbers

Some emergency situations: the following are injuries that need attention. the level of attention will depend on how serious the injury is.

• Heart attack• Poisoning by foods or snake bite/ insect stings• Burns• electric shock• traumatic brain injury due to fall or beating• Broken limbs

Emergency response: • determine the level of danger of the injury• Secure patient and remove from source of injury• ask other people to help• call emergency number• apply basic first-aid treatment• take to doctor or hospital if necessary

• food poisoning• Snake bite• insect stings• fire • electric sock• Burn

4

Responding to an emergency

MINS20 Time:


Snake bite

Fracture

Electric shock

Dog bite

Burn

PAGE


• Group exercise and role-play:Handling common injuries: snake bite, burn, external bleeding• Brainstorming: How to handle the following injuries: dog bite, electrical shock, insect sting/bite, fracture and sprain.

Injury Simple GuidelinesSnake bite do not use any local or traditional remedies. if on a leg or arm, restrict the

movement of that leg or arm by putting arm in sling or tying one leg to the other.remove jewellery on any affected limb.Get victim to doctor – fast!

Dog bite clean the wound with antiseptic, and cover it.take the victim to doctor for a tetanus injection if they have not had yet

Burn remove jewellery.cool with ice or cold running water.do not break blisters.Bandage loosely.

Electrical shock

cut off the power as fast as possible; avoid electric transmission to other people; apply cardiopulmonary revival technique (breathing and circulation support by blowing into mouth and pressing on the chest); send the victim to a nearby medical centre only when the heartbeat is restored and the victim can breathe themselves.

Insect sting/bite

remove the sting by scraping it away from the skin with the blade of a knife – do not hold it between fingers to pull it out.apply antihistamine ointment to the sting or bite site.

External bleeding

using red three key techniques: Rest – Elevation - Direct pressureRest: in all cases, the less movement the wound undergoes, the easier the healing process will be, so rest is advised.Elevation: elevate the wound above the level of the heart. you should ask the victim to hold their wound as high as possible. you should assist them to do this if necessary, and use furniture or surrounding items to help support them in this position.Direct Pressure: Placing pressure on the wound in order to stem the flow of blood. this is best done using a dressing, such as a sterile gauze pad (although in an emergency, any material is suitable).

Sprain Fracture

Bandage the sprained area to immobilise it. elevate the leg if an ankle sprain.

5


MINS20Time:

Cleaning and dressing a wound

1

2

3

4Alcohol

Alcohol

Alcohol

PAGE


• ID test: identify name of items in a first aid kit.• Experience sharing: ask trainees to share their experiences in using these first aid items• Flash card game: Steps in cleaning and dressing wounds• Individual practice/ Role-play (if time allows): Practice to clean and dress wounds of a guest in homestay environment.

Danhmụccácdụngcụthiếtbịytếthôngthường

GuIDElINES:

Materials/equipment: have a simple kit of the following medical supplies readily accessible in your homestay:

Item used for OptionsAntiseptic cleaning and sterilizing open

wounds/bleeding wounds.commercial such as Povidon iod or can use salt-water solution.

Adhesive bandage/dressing

dressing and covering wounds rolled gauze, swab such as Bi dong Pha

Antiseptic ointment

cleaning wound and preventing infection from bacteria

Madecassol care ointment

Tweezers to remove splinters, to remove dirt such as grass or small stones from a wound

no particular brand, available in almost medical equipment shops

Wound cleaning material (swab)

cleaning wounds – must be sterile or very clean so as not to infect the wound

cotton wool (cotton in the form of a soft mass, usually used for cleaning your skin)

Bandage dressing larger wounds and stabilizing limbs

Steps in cleaning and dressing wounds:1. Gather first aid material: clean water and first aid materials together, including bandages

and swabs, latex gloves, antiseptic, 2. Wash hands: first by clean water and then antiseptic liquid, wear gloves3. Clean wound: use a swab and clean first from edges of the wound outward; then change

a wet swab to clean inside the wound outward.4. Cover wound with plaster or bandage: dab the wound dry with cotton wool first, then

apply antiseptic ointment if necessary, cover it by a swab and dress by bandage, or apply a plaster/adhesive strip.

• Wound:Vếtthương• Bandage:Bănggạc

6

MINS20

Cleaning and dressing a wound

Time:

ĐónggópTài liệu này được xuất bản với sự phối hợp giữa Chương trình Đào tạo kỹ năng du lịch có tác động cao cho khối lao động phổ thông (HITT) do Liên Minh Châu Âu tài trợ, Chương trình Phát triển năng lực du lịch có trách nhiệm với môi trường và xã hội (Dự án EU) do Liên minh Châu Âu tài trợ và Tổ chức Lao động Quốc tế (ILO) tại Việt Nam.

Các Dự án và tổ chức trên đã đóng góp vào việc xây dựng và phổ biến tài liệu này và sẽ sử dụng các tài liệu đào tạo để giúp đào tạo kỹ năng du lịch có tác động cao cho các nhóm hưởng lợi mục tiêu.

Tài liệu này được sản xuất với sự hỗ trợ tài chính của Liên minh Châu Âu. Chương trình HITT và ESRT hoàn toàn chịu trách nhiệm về nội dung của tài liệu này và nội dung đó không thể hiện quan điểm của Liên minh Châu Âu. Để biết thêm thông tin về sự hỗ trợ của Liên minh Châu Âu (EuropeAid), xin vui lòng truy cập http://ec.europa.er/europeaid/

Tài liệu được cấp quyền theo giấy phép Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License (tham khảo http://creativecommons.org/licenses/by-nc-sa/3.0/deed.en_US).

CONTRIBuTIONSThis series of materials has been produced in collaboration between the High Impact Tourism Training for Jobs and Income Programme (HITT) funded by the European Union, the European Union funded Environmentally and Socially Responsible Tourism Capacity Development Programme (ESRT), and the International Labour Organisation (ILO) in Vietnam.

These programmes and organisations contributed to the development and printing of this material and will be using these training materials to deliver High Impact Tourism Training to their respective target beneficiaries.

This publication has been produced with the financial assistance of the European Union. The contents of the publication are the sole responsibility of the projects HITT and ESRT and can in no way be taken to reflect the views of the European Union. For more information on EuropeAid, please visit http://ec.europa.er/europeaid/

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License (http://creativecommons.org/licenses/by-nc-sa/3.0/deed.en_US).

for homestay operation - mekong tourism...dressing and covering wounds rolled gauze, swab such as bi...

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