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South West ConferenceEXETER | 26 SEPTEMBER 2019

CPD7 hours

Thank you to our sponsor

Follow us on twitter@PropertymarkUK@naea_uk@arla_uk

Click either button to book.

http://www.arla.co.uk/events/conferences

http://www.naea.co.uk/events/conferences

PROGRAMME *

9:30

9:35

9:50

10:30

11:30

12:15

11:15

15:00

Welcome

Refreshments | Exhibition

Refreshments | Exhibition

8:45 Networking

MORNING

15:15

AFTER LUNCH

* Subject to change

12:30 Lunch | Exhibition

16:30 Close

Communication is keyWith countless ways to communicate with our fellow humans, why are we

struggling to be heard, at work, at home and beyond? Why is getting through to our audience so incredibly difficult? We will explore how to interact and communicate with more power, passion and purpose and achieve incredible success. Nick Looby

Anti-Money LaunderingCompliance with Anti-Money Laundering is critical if companies are to avoid hefty

fines. This session will cover the essential steps that need to be taken. Mark Hayward

The UK economyDonna will discuss recent developments in the UK economy and the Monetary

Policy Committee’s forecasts for economic growth and inflation. She’ll explain what that is expected to mean for interest rates, and answer questions on that and other economic topics. Donna Kehoe

CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

Members, don’t forget to log your attendance as CPD. All members are required to undertake and log at least 12 hours’ CPD activity per year. This event will count as 7 hours towards your total.

arla.co.uk/members | naea.co.uk/members

13:30

14:15

PropTechocalypseWith the recent explosion of PropTech firms and suppliers promising untold

riches, finding the right one for your business can take up unnecessary time. Kerfuffle will show you how to find the right partners for your business and how to get the best deals. Simon Whale

National Trading Standards Estate and Letting Agency Team (NTSELAT) Supporting businesses to comply with their

legal obligations. James Munro

SyndeoOliver Lennon

Mind in SomersetTessa will be highlighting projects and training packages that deliver tools for

employers to support good mental health and wellbeing in the workplace. Tessa Mason

Sponsored by:

Improve your web presenceJeremy will share his thoughts on staff profiles, SEO, social media and integrating

your website with your office software. Jeremy Tapp

Mark Hayward, NAEA PropertymarkMark ran a UK-wide estate agency operation covering sales, lettings and property management. He was a director of a national financial services company. Mark has acted as a consultant to national and regional developers,

housing associations, city funds and property companies large and small. He has headed up NAEA Propertymark since 2013.

MEET THE SPEAKERS

James Munro, Trading StandardsJames is the Head of National Trading Standards Estate and Letting Agency Team (NTSELAT), which is the UK’s Lead Enforcement Authority for property work. James is a Chartered Trading Standards Practitioner and was Chair of the Wales Branch of the Chartered

Trading Standards Institute from 2013 to 2015.

Donna Kehoe, Bank of EnglandDonna was appointed Agent for South West of England in June 2016. She joined the Bank of England in 1986 and was a Business Relationship Manager for the PRA working within the Bank’s Technology department. She has held a number of positions within

the Bank in Banking, Financial Stability and Technology.

Nick LoobyOver the last 13 years, Nick has assisted corporate giants and small businesses with their communication expertise; enabling the delivery of greater clarity, more success and essential business growth. Nick has a potent and unique approach to

communication, which will not only alter the way you think but more importantly—transform the way you act.

Tessa Mason, Mind in SomersetTessa has been a volunteer on Mind in Somerset’s confidential mental health helpline for over ten years. Now helping to promote their services, she will be describing how as a third sector provider, Mind in Somerset works closely with local statutory

services and communities to promote good mental health.

Oliver Lennon, SyndeoOliver is co-founder and CEO at Syndeo. He has over 20 years’ experience working with organisations who levarage technology to deliver better customer communication, and enhance the customer experience they provide. In this regard,

Oliver has helped a number of global brands including FedEx, Emirates Airlines and Sky.

If you can’t come to us, we’ll come to you.arla.co.uk/training-qualifications | naea.co.uk/training-qualifications

IN-HOUSE TRAINING

Book Now

Simon Whale, KerfuffleHaving been around the tech-space for the last two decades, Simon helped make Reapit the market leading CRM before selling the business two years ago. Working with some of the best agents around the world, he’s been party to their processes and the

methodologies that helped them win a disproportionate share of the market.

Jeremy Tapp, HomeflowJeremy has been involved in websites and internet marketing for over 15 years. He is a joint Managing Director at Homeflow, the leading providers of websites and web marketing tools for estate agents. Jeremy provides key insights into his technical world, but does so in plain English.

THE EXHIBITORS

Sponsor

Propertymark promotes the highest standards of professionalism within theproperty industry. We encourage consumers to actively seek out our members when involved in any kind ofproperty transaction.

Propertymark gives you the credibility of being part of a respected Association along with a whole host of other benefits. Come find us to see how becoming a member can benefit you.

01926 496 800 | [email protected]

Beautifully simple cloud-based property reporting software–allowing for market leading paperless management of inventories, check-ins, interim visits and comparative check-outs with integrated maintenance flagging. Optional 360° photo integration available.

New for 2019: Fixflo Integration and Document Serving tools live!


HM Land Registry is transforming Local Land Charges (LLC) searches by consolidating local authority registers into a single centralised digital service.

This online service eliminates local variations in price, speed and format for LLC service users and provides a standardised service across England.

Come and see us for more information or visit HM Land Registry’s landing page on GOV.UK and click on search for Local Land Charges.

0300 006 4237 | gov.uk/land-registry [email protected]

PayProp is an automated transactional platform for the property management industry that is both easier to use and more powerful than existing solutions offered by banks and traditional software vendors.

We are a Propertymark Industry Supplier, setting the standard for speed and accuracy of payments, cost and payment status transparency and complete transactional control.


OnTheMarket.com is a simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.

We hope, when you search OnTheMarket.com, you’ll enjoy our focused approach; just hundreds of thousands of beautifully presented homes for sale or for rent at all price points across the UK.

0808 120 2877 | expert.onthemarket.com

The Syndeo AI Property Chatbot is an intelligent digital assistant for Estate Agents and their buyers, sellers and tenants. It allows clients to schedule property viewings, arrange valuations, report repairs and much more via messaging apps.

Whether you’re a local or nationwide estate agency, introducing an intelligent chatbot to your business will help you increase efficiency, lower expenditure and reduce administration time.

028 90491164 | syndeo.cx [email protected]

Since 1908 Olivetti has built and maintained a reputation as one of the world’s leading players in the Information Technology market place. With over 100 years of experience in research and innovation and a strong commercial presence around the world, Olivetti’s digital solutions still combines performance with exceptional quality and unsurpassed reliability.

01933 420 565 | olivetti.com

KPR produces reporting software that enables an agent to generate extra income, improve efficiency and provide increased service levels. Our software is designed by letting agents for letting agents with packages from as little as £35 +vat per month.

KPR has over 2000 users globally from small agencies to multi-branch corporate agencies that produce 1000’s of reports daily. We are proud to be a Propertymark Industry Supplier and offer a 20% discount on our ‘plus’ packages for members.

0208 54 22 333 | kpr.global

Yoti Sign offers the convenience and simplicity of e-signing platforms, but with the added security of biometric verification. A signee’s details are verified by Yoti and added to documents during the signing process by simply scanning a QR code using the Yoti app. Their details are then cryptographically signed with the document.

This platform offers you the opportunity to complete right to rent checks digitally during the tenancy agreement signing process, eliminating time consuming and costly administration.


MOL is a leading provider of qualifications for the property sector, working in partnership with Propertymark and other industry experts to develop a range of property qualifications including residential property sales, letting, commercial and auctioneering.

Our distance learning courses are designed to effectively prepare you for the Propertymark qualification exams.Whatever your area of interest in property, MOL have the qualifications you need.


Tenancy Deposit Scheme is a government approved, not-for-profit company that provides Insured and Custodial tenancy deposit protection.

We protect over 1.3 million deposits across England and Wales and offer a free dispute resolution service to help resolve disputes that may arise between landlords, agents and tenants; via an impartial adjudicator.

0300 037 [email protected]

Ensure your expertise and professionalism is recognised with Propertymark Qualifications.

• Award in Residential Letting and Property Management

• Certificate in Residential Letting and Property Management

• Award in the Sale of Residential Property

• Certificate in the Sale of Residential Property

Qualifications are also available in auctioneering, commercial property, inventory and tenancy deposit protection disciplines.

ARE YOU QUALIFIED?

Recognised by:

propertymarkqualifications.co.uk

REGISTER NOW

follow us on twitter cpd - arla · continuing professional development (cpd) members, don’t...

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