focusing marketing strategy with segmentation targeting and positioning. chapter 08
TRANSCRIPT
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Focusing Marketing Strategy with Segmentation Targeting and Positioning.Chapter 08
Focusing Marketing Strategy with Segmentation Targeting and Positioning.Chapter 08
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A Market is...
(1) people or organizations with
(2) needs or wants, and with
(3) the ability and
(4) the willingness to buy.
A group of people that lacks any one of these characteristics is not a market.
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Definition
Market Segmentation: Dividing a market into distinct
groups with distinct needs, characteristics, or behavior who might require separate products or marketing mixes.
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FUNCTIONAL & NON-FUNCTIONAL MOTIVES
BANDWAGON EFFECT.The consumer have the desire to purchase those goods,to consume or to follow such pattern of life which their relatives and friends are following.People have craze to follow stylish way of life.In this situation whosoever is in the influence the consumer behavior is given the name of BANDWAGON EFFECTS.
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FUNCTIONAL & NON-FUNCTIONAL MOTIVES
SNOB EFFECTS.The consumer have the demand that they should not use those goods which are used by ordinary persons so that they could differentiate themselves from others,or they could pass a distinctive standard of living.Such effects are called SNOB EFFECTS.
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FUNCTIONAL & NON-FUNCTIONAL MOTIVES
VEBLEN EFFECTS.This situation is con cerned with conspicuous and different consumption.So many consumer purchase a good just because its price is high.In other words,who are prestige minded and purchase those goods which have the effect of increasing their dignity.In such situation whosoever are the influences are called veblen effects.
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Bases for Segmentation
Usage RateUsage Rate
Benefits SoughtBenefits Sought
PsychographicsPsychographics
DemographicsDemographics
GeographyGeography
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Market Segmentation
MarketMarket
MarketSegmentMarket
Segment
MarketSegmentation
MarketSegmentation
People or organizations with needs or wants and the ability and
willingness to buy
People or organizations with needs or wants and the ability and
willingness to buy
A subgroup of people or organizations sharing one or more characteristics that cause them to
have similar product needs.
A subgroup of people or organizations sharing one or more characteristics that cause them to
have similar product needs.
The process of dividing a market into meaningful, relatively similar, identifiable segments or groups.
The process of dividing a market into meaningful, relatively similar, identifiable segments or groups.
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The Importance of Market Segmentation
Markets have a variety of product needs and preferences.
Marketers can better define customer needs.
Decision makers can define objectives and allocate resources more accurately
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IMPORTANCE OF MARKET SEGMENTATION Leads to identification of marketing
opportunities. Competition can be better assessed in a
segment. Provides guidelines for the development of
separate marketing strategies-finer adjustments.
Allocate budget on a more rational basis. Greater consumer satisfaction can be
attained Can argue that it is expensive,limited market
coverage and may lead to cannibalization.
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Criteria for Segmentation
SubstantialitySubstantialitySubstantialitySubstantiality
IdentifiabilityIdentifiabilityMeasurabilityMeasurabilityIdentifiabilityIdentifiabilityMeasurabilityMeasurability
AccessibilityAccessibilityAccessibilityAccessibility
ResponsivenessResponsivenessResponsivenessResponsiveness
Segment must be large enough to warrant a special
marketing mix.
Segment must be large enough to warrant a special
marketing mix.
Segments must be identifiable and their size measurable.
Segments must be identifiable and their size measurable.
Members of targeted segments must be reachable with
marketing mix.
Members of targeted segments must be reachable with
marketing mix.Unless segment responds to a marketing mix differently, no separate treatment is needed.
Unless segment responds to a marketing mix differently, no separate treatment is needed.
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Business Marketing Segmentation
Four segments of business markets:
1.Producers / manufacturers.2.Resellers.3.Governments.4.Institutions.
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Business Marketing Segmentation
CompanyCharacteristics
CompanyCharacteristics
BuyingProcesses
BuyingProcesses
CustomerRelationshipCustomer
Relationship
Segmentation Bases
Segmentation Bases
Satisfiers
Optimizers
Location
Type
Size
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Steps in Segmenting a Business Market
Select a
market for
study
Choose bases
for segme
nt-tation
Select descrip-tors
Profile and
analyze segment
s
Select target market
s
Design, imple-ment,
maintain mkting
mix
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The 80/20 Principle
A principle holding that
20 percent of all customers
generate 80 percent
of the demand.
Target Target customerscustomers
20%20%Share ofShare ofcustomerscustomers
Target Target customerscustomers
80%80%
Share ofShare ofsalessales
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What Dimensions Are Used to Segment Markets?
OR
QualifyingDimensionsQualifying
Dimensions
• Relevant to including a customer type in a product market
• Help identify “core features”
DeterminingDimensionsDeterminingDimensions
• Affect the customer’s purchase of a product or brand
• Can be further segmented
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Target MarketA group of people or
organizations for which an
organization designs,
implements, and maintains a
marketing mix intended to
meet the needs of that group,
resulting in mutually satisfying
exchanges.
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Target Marketing Evaluating Market Segments
Segment size and growth. Segment structural attractiveness.
1. Level of competition.2. Substitute products.3. Power of buyers.4. Powerful suppliers.
Company objectives and resources.
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Strategies for SelectingTarget Markets
ConcentratedStrategy
UndifferentiatedStrategy
MultisegmentStrategy
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Undifferentiated Targeting Strategy
Marketing approach that views
the market as one big market
with no individual segments
and thus requires a single
marketing mix.
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Undifferentiated Targeting Strategy
AdvantagesAdvantages: Potential savings on
production and marketing costs
DisadvantagesDisadvantages: Unimaginative product
offerings Company more
susceptible to competition
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Concentrated Targeting Strategy
A strategy used to select one
segment of a market (a niche)
for targeting marketing efforts.
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Concentrated Targeting Strategy
AdvantagesAdvantages: Concentration of resources. Meets narrowly defined
segment. Small firms can compete. Strong positioning.
DisadvantagesDisadvantages: Segments too small, or
changing. Large competitors may
market to niche segment.
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Multisegment Targeting Strategy
A strategy that chooses
two or more well-defined market
segments and develops a distinct marketing
mix for each.
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AdvantagesAdvantages: Greater financial
success Economies of scale
DisadvantagesDisadvantages: High costs Cannibalization
Multisegment Targeting Strategy
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MULTI-SEGMENT TARGETING
BENEFITS.1.Potentially greater sales
volumes.2.Higher profits.3.Larger market share.4.Economies of scale.
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MULTI-SEGMENT TARGETING COSTS.1. Production design costs.2. Production costs.3. Promotion costs.4. Inventory costs.5. Market research costs.6. Management costs.7. Cannibalization.
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Target Marketers Aim at Specific Targets
In a product-market area
A segmenter
Using single target market approach – can aim at one submarket with one marketing mix
Using multiple target market approach – can aim at two or more submarkets with different marketing mixes
A combiner
Using combined target market approach – can aim at two or more submarkets with the same marketing mix
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Target Marketing Target Marketing Strategies
1.Undifferentiated (mass) marketing
2.Differentiated (segmented) marketing
3.Concentrated (niche) marketing4.Micro marketing (local or
individual) marketing
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Target Marketing Choosing a Target-Marketing
Strategy Requires Consideration of:1.Company resources.2.The degree of product
variability.3.Product’s life-cycle stage.4.Market variability.5.Competitors’ marketing
strategies.
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CannibalizationSituation that occurs when sales of a new
product cut into sales of a
firm’s existing products.
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Position
The place a product, brand, or group of
products occupies in consumers’ minds
relative to competing
offerings.
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Positioning Positioning:
The place the product occupies in consumers’ minds relative to competing products.
Typically defined by consumers on the basis of important attributes.
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Positioning BasesAttributeAttribute
Price and QualityPrice and Quality
Use or ApplicationUse or Application
Product UserProduct User
Product ClassProduct Class
CompetitorCompetitor
Positioning Positioning BasesBases
Positioning Positioning BasesBases
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Positioning Choosing a Positioning Strategy:
Selecting an overall positioning strategy1.More for More Value Proposition2.More for the Same Value
Proposition3.The Same for Less Value
Proposition4.Less for Much Less Value
Proposition5.More for Less Value Proposition
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Repositioning
Changing consumers’ perceptions of a brand
in relation to
competing brands.
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Customer Needs
Customer Needs
Customer TypeCustomer Type
Product TypeProduct Type
Product-MarketDefinition
Product-MarketDefinition
Product TypeProduct Type Customer Needs
Customer Needs
Customer Type
Customer Type
Naming Product Markets and Generic Markets
Geographic Area
Geographic Area
No Product Type in Generic Market DefinitionNo Product Type in Generic Market Definition