focus training: issuing and reissuing food benefits...• reissue = 1 pound of cheese, 1 quart of...
TRANSCRIPT
![Page 1: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/1.jpg)
FOCUS TRAINING: ISSUING AND REISSUING
FOOD BENEFITSOCTOBER 2018
1
![Page 2: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/2.jpg)
FOOD BENEFIT REDESIGN
FOCUS RELEASE 6.2
COMING NOVEMBER 14, 2018
![Page 3: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/3.jpg)
Food Package Change
Previous Purchase
Like Food Items
Bundling
3
“Protecting” food items
![Page 4: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/4.jpg)
Scenario 1
• Family has not purchased any milk
• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk
Scenario 2
• Family has purchased 2.75 gallons of milk
• Reissue = 1 pound of cheese, 1 quart of yogurt, 1.75 gallons of milk
Scenario 3
• Family has purchased 4.75 gallons of milk
• Reissue = 1 pound of cheese
What Does Bundling Look Like?Example: Pregnant woman. Previously received 5.5 gallons of milk. Now requesting cheese and yogurt.
4
![Page 5: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/5.jpg)
5
Walk Through of Food Benefit Panel
![Page 6: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/6.jpg)
Changes to FB Screen
6
![Page 7: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/7.jpg)
Actual Food Package QuantityAggregated family quantity from FP
Returned FormulaReturns since last reissue
CBC QuantityBalance corrections
Purchased QuantityFP issued – current balance = PQ
Current BalanceFrom EBT host
Quantity to be IssuedWhat will be added when benefits issued
Economic Unit Balance-to-Issue Pop-UpInformation provided within this screen
7
![Page 8: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/8.jpg)
Economic Unit Balance-to-Issue Pop-Up
8
Twins receiving Similac Advance. One baby now changing to Similac Soy Isomil.
![Page 9: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/9.jpg)
QUESTIONS?FOCUS RELEASE 6.2
9
![Page 10: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/10.jpg)
TAILORING FOOD PACKAGES
10
Creating New Food Packages
Best practice: If change is not critical, set the effective date for the first of next month
![Page 11: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/11.jpg)
Use modelsAdd/remove
rows
Editing Food Packages
11
Ensure correct items selected before issuing
Check your work
![Page 12: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/12.jpg)
Pregnant to EBF
Effective Date: Today and override if
necessary
Pregnant to NBF
Effective Date: Next month
EBF to Pregnant
Effective Date: Depends
Infant to Child
Effective Date: Depends
Participant Category Change and New
Food Packages
12
![Page 13: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/13.jpg)
1. Return formula
3. Check your work
4. Issue benefits2. Create a new
food package
Returned Formula
13
![Page 14: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/14.jpg)
• 1 Year Olds
• Whole milk unless Risk 115 present (high weight for length, birth to <24 months)
• 2+ Year Olds
• Whole milk can only be given if WIC is providing formula
• Cannot be provided solely for the purpose of enhancing nutrient intake or managing body weight without an underlying medical condition
• Specialty Milks
• Not available under the “all authorized” category
Milk for Children
14
![Page 15: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/15.jpg)
PRORATION
15
![Page 16: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/16.jpg)
Max formula at
current proration
Purchased quantity
Amount to be issued
Formula Reissuance
16
![Page 17: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/17.jpg)
New Issuance• Allows benefits to be reissued at original issuance level
(full, 2/3, 1/3)
• Breastfeeding status changes, formula changes
Reissuance
Proration Override and Reissue to Original
17
• Allows a full package to be provided
• Clinic errors, clinic schedule changes, participant illness, provisional certifications, special nutritional needs
![Page 18: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/18.jpg)
FOSTER CARE
18
![Page 19: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/19.jpg)
Losing Family
Biological
• Navigate to food benefits and select “Adjust Benefits”
• Uncheck current and future months for any participants who will be leaving the household
• Re-issue benefits
• Do not deactivate the eWIC card
• Mark child as foster
• Assign their own eWIC card
• System does not take previous issuances into account
• System does not take previous purchases into account
Receiving Family
Foster
Biological Family Foster Family
19
![Page 20: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/20.jpg)
Moves with card
• Continue to use that card
Moves with or without card
• Change PIN
• Benefits/issuance history will automatically transfer
Moves without card
• Deactivate old card
• Set up new card
Foster Family A Foster Family B
20
![Page 21: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/21.jpg)
Remain in same household
Adopted by foster parent
• Deactivate foster child’s PAN
• Mark the child “No Longer Foster”
• If family does not have an active eWIC card, assign one
• Issue benefits at current pro-ration amount
• If purchases had been made while the child was still in foster care, call the State Office for an Account Balance Correction to remove those items or tailor the total amount for the month on the EUBI pop-up
• Retrieve the child
• Deactivate foster child’s PAN
• Mark the child “No Longer Foster”
• If family does not have an active eWIC card, assign one
• Issue benefits at current pro-ration amount
• Only call the State Office for an Account Balance Correction if the biological family reports they received benefits redeemed with the child’s eWIC card
Move to new household
Return to biological family or adopted by someone other than foster parent
Foster Family Biological or Adoptive Family
21
![Page 22: FOCUS TRAINING: ISSUING AND REISSUING FOOD BENEFITS...• Reissue = 1 pound of cheese, 1 quart of yogurt, 4.5 gallons of milk Scenario 2 • Family has purchased 2.75 ... • 1 Year](https://reader033.vdocuments.site/reader033/viewer/2022051806/60025965de94bb31ad70acb6/html5/thumbnails/22.jpg)
OTHER COMMON PROBLEMS WITH
ISSUING BENEFITS
22