fmc to bmc - isaca china hk chapterisaca.org.hk/document/fmc4kpmg-v1s.pdf · consumer sector fmc :...

From FMC to BMC : From FMC to BMC :

Opportunities & RisksOpportunities & Risks

April 2006

Geoff Yuen, Ph.D.Geoff Yuen, Ph.D.

VP Emerging TechnologyVP Emerging TechnologyPCCWPCCW

Convergence is a hot topic!Convergence is a hot topic!

> 40 % Mobile Calls are made Indoors !

3 Trillion 3 Trillion ““indoorindoor”” minutes up for grabs!minutes up for grabs!

minutes, billion

2007 e0

1 000

2 000

3 000

4 000

5 000

1992 1993 1994 1995 1996 1997 1998 1999 2000 20022001

6 000

7 000

8 000

9 000

2003

Mobile voice traffic

Fixed voice traffic

50/50 splitin 2007

FMCTarget

Source:

Indoor voice traffic

Fixed Mobile ConvergenceFixed Mobile Convergence

Outdoor

Indoor

WiFi

Cellular costLow BW

Poor CoverageDSL/Cable BWIndoor CoverageZero Cost

WiFi

WiFi

FMC’s Relevance to Enterprises:

Workers are Becoming Increasingly Mobile

Benefits of Enterprise Mobility Solutions

Major Benefits

Increased productivity & responsiveness of distributed workforce

Reduced travel time & logistics costs

Reduced cycle time & improve efficiency

Better work/life balance for employees

Boost sales - real time intelligence for your clients

Workers not tied down to desktop in and out of office

Communicate with co-workers over mobile just like in office

Provides flexible management of calls via business phone line : always reachable when desired

Always available data connectivity

Secured access to corporate info+data anywhere anytime

End-to-end secured access to corporate info / documents

Hot-desking flexibility

Enterprise Mobility :how can it benefit your business ?

Specifically the following features can help improve productivity & lower cost

• PBX features on mobile phone• Push Email on mobile• 3G & Wi-Fi Data connectivity anywhere on phones &

laptops• Secure document retrieval • Document Sharing / Conferencing• Remote Monitoring • Wireless VoIP

Example : Example : AvayaAvaya Enterprise Mobility solutionEnterprise Mobility solution

Service Capabilities • Provide desk phone features on mobile phones for

IP PBX users

• Single business number : never miss a call in and out of office

• Call Control : ability to remote control call routing using mobile phone

• Cost savings : ability to conference international co-workers using mobile (reuse corporate trunks)

• S60 phone functions as off-PBX bridged extension• S60 phone makes and receives calls through Avaya Communication Manager• Voice recording option

Forrester 2004 : “Within 12 months, the use of mobile technologies in the enterprise will unquestionably be mainstream”

Nokia 60 Series 3G & dual mode

Mobile Carrier

FixedCarrier

Call connects to PABX

Mobile PABX Illustration Mobile PABX Illustration

Steve answers on mobile phone

PABX

Steve

Kathy calls Steve’s office number

Kathy

Steve locate US office partner and transfer callover VPN

US Hong Kong

PABX

Mary

PABX simultaneously rings Steve’s desk phone & mobile

Enterprise Mobility Status : More Handsets and Platforms Enterprise Mobility Status : More Handsets and Platforms

Avaya related• Support for Nokia E-series and Windows Mobile 3G devices

now (3G mobile client) • Working on laptop (One-X) and Nokia E-series VoIP clients• WM5 3G WinCE devices dial-up usability improved Other Vendors• Cisco Call Manager & on Nokia E-series VoIP client (ready)• RIM

– Device integration with selected PBX (ready)– Integration with Ascendant Call Suite – UMA device coming 2006Q4/2007Q1

• Alcatel – Intelligent call connect: Alcatel Omni-PCX integration with Nokia E

series (2006Q4)• Nortel / Microsoft

– VoIP client with call control on Sony P900 Symbian UIQ series– Messaging

Blackberry 7270

Global Mobile Office Bundle

Mob

ile S

SL/

VP

N

Document Management & Network OCR

Secure Document Retrieval

IP-P

BX

Desktop VoIP Client

3G Data

High Usage Plan

Nokia E SeriesHandset +

Avaya Champ Client

Notebook +Nokia PC Suite

Voice Data

Dual mode phone used as voice as well as modem with ubiquitous data support

Mobile Office Supporting voice and applications

VoiceDocument

Email Video

-Rem

ote Sur

veilla

nce

-Video c

onfer

encin

g

-Video s

harin

g

IPT / PBX

-Audio conferencing

Mobile Extension

- VoIP

- Secure

Documen

t Retr

ieval

-DMS & O

CR

-Docu

ment c

onferen

cing

- Push Email

BT Hosted FMC Service : RequirementsBT Hosted FMC Service : Requirements

BT Hosted FMC Service : BenefitsBT Hosted FMC Service : Benefits

BT Hosted FMC Service : Alcatel IMSBT Hosted FMC Service : Alcatel IMS

BTBT’’s Global Vision : 21CN + FMC s Global Vision : 21CN + FMC • Force migration to pure IP core by 2010

• Pushing Bluephone / Wi-Fi FMC through UMA to local consumers and SOHO markets (no mobile network, MVNO)

• Hosted IP PBX for enterprise & global markets (Alcatel)

• Fastest growing division = BT Global Services– US, Japan, India, China markets expect to more than double by

2008/9– Supply networked IT services worldwide with aggressive cost savings

projection – Employs 27000 staff in 53 countries, serves 170 countries– Adds a new city to its MPLS network per week– Six fold increase in network capacity last year (Sep 15,2006)

• i.e. to become a global managed IT&T service provider e.g. managed Skype with hosted/outsourced IT services, unified communications

Commercial Sector FMC Recap

• Enterprise FMC : Avaya, Cisco, RIM, Nortel/Microsoft– More devices and vendors for voice related features– Few new & compelling applications

• Hosted FMC : – BT-Alcatel hosted FMC – Behind BT’s 21cn NGN build-out : BT’s global ambition

– Forced migration to all-IP core by 2010– Grow global business– First to reap cost savings for converged IP backend for voice, data

and managed services

• What does the business user want ?– Service continuity independent of network (voice and applications) e.g.

mobile extension of email– Convenience e.g. single device, user interface– Cost savings

Consumer Sector FMC : Consumer Sector FMC : UMAUMA

Motorola A910

Nokia 6136

Chi Mei UMA WinCE Smartphone

• Service allows Wi-Fi APs to operate as mini mobile base stations for UMA supported dual mode phones; in wireless mode, Voice is supported by VoIP over Wi-Fi

• Low-cost supplemental/in building coverage re-using Wi-Fi and DSL

• Good selection of dual mode mobile phones from Motorola, Nokia, & Samsung : Nokia 6136, Samsung P200, Motorola A910, RIM UMA, Samsung X700, Nokia 6086

• Three operators launched UMA in 2006 (beside BT)• Can help indoor mobile coverage but business case

unclear

UMA Has Gone Global 2006UMA Has Gone Global 2006# of Trials/Launches

1

2

9

10

8

7

5

6

3

4

>10

Americas Asia-Pac EMEA

Trials : > 25 worldwide Launches : BT, Telecom Italia, T-Mobile, TeliaSonera

Details on UMADetails on UMA

GSM / 3G

Broadband IP

UMA

SIP/IMS

WiFi

WiFi

GSN

WiFi

SeamlessHandover GSM-to-IP

Converter

UMA allows UMA allows WiFiWiFi hotspot to work as virtual base hotspot to work as virtual base station for cellular handoverstation for cellular handover

UNC*

MGW

UMA IP Connection

ResidentialBroadband Access

(e.g. DSL)

GSMMobile Network

Up

WmSSX

WiFi

RTP

TDM

A/Gb

Up

Up

Ue

UMA Handset ImplicationsUMA Handset Implications

GSMMobile Network

WiFi

Standard GSMCall Flows

Client wrapsGSM signal

in IP packet thenencrypted with IPSEC

UMA

A Interface A Interface

BroadbandBroadband--Mobile Convergence for Hong Kong Mobile Convergence for Hong Kong (BMC)(BMC)

Mobile Network

WiFi 802.1xAP

WiFi

GSM / 3G

Broadband Internet

Service Concept:• Dual-mode WiFi/Mobile phone• Broadband experience on the go• Applications and content is King• Interactivity and transactions

Service Roadmap

• Initial US/Europe launches focused on cost of voice and mobile coverage

• HK initially targets enterprise market using high speed data– Push email – Remote monitoring– 3G/Wi-Fi data connectivity

• Next phase of FMC for HK : – Mobile and Wi-Fi TV– Multimedia Sharing– Mobile hotspots– Location Based Services – Interactive Advertising

Enterprise

Mobileworkers

Hot-spot

MobileEnterprise

VirtualOffice

MassMarket

Market SegmentationFirst step GrowthExpansion

Future ApplicationsFuture Applications

WiMax/WiFi3G (WCDMA, CDMA2000, TD-SCDMA)

Service CharacteristicService Characteristic

Cost Effectiveness

Mobility

Terminal Portability

Data Rate

Data / Broadcast

Oriented

Voice Oriented

• Access to mobile and fixed core networks provide more options & flexibility in meeting all data connectivity needs

• Users can always choose preferred network for access or choose auto-select to meet their needs

Ubiquitous Data Access : 3G and Wi-Fi

FMC Recap FMC Recap

• FMC is a worldwide telecommunications trend e.g. FMCA has 27 operators worldwide with 821 million subscribers

• Ultimately customers expect seamless experience of services over any network, voice or otherwise, locally or overseas; within the constraints of the available devices

• Mobility extremely effective as service extension platform for fixed services, even overseas e.g. push email, mobile briefcase, VoIP on mobile while roaming

• End-terminal device security and auditing still have open issues

• Services including voice are increasingly running over multiple networks; new needs for auditing and control !

fmc to bmc - isaca china hk chapterisaca.org.hk/document/fmc4kpmg-v1s.pdf · consumer sector fmc :...

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