flycorporate magazine issue 15

FLYCORPORATEEMEA & AsiaFC

ISSUE 15 - 2012ISSN: 2030-0468

flycorporate.com

EMEA & Asia

BRINGING TOGETHER BUSINESS AVIATION AND BUSINESS LEADERS Market

Focus

FC InterviewSteven RidolfiPresident, Bombardier Business Aircraft

Charter Brokers • Performance Improvements • Refurbishment • Light Aircraft • Trip Planning ResourcesAircraft Review • Airport Review • Bizav User • BizApps • Landings: FC’s Guide to Miami

The Americas

EMEA & Asia

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the ends of the earth.Your global flight support network includes

FlyCorporate Spread Ad Bleed: 450mm w x 295mm h Trim: 440mm w x 285mm h

Rather than just say we’d go to the ends of the earth for our customers,

we’ve actually done it with 100+ worldwide locations. And this is where

bigger just gets better. It’s how we offer the same warm, friendly

Signature greeting and exceptional service throughout the world’s

largest FBO network. That’s just the highlight of our Signature Service

Promise® – a promise we make to you in any language, at every location.

SignatureFlight.com

V I S I T U S A T N B A A B O O T H # 3 1 0 0 V I S I T U S A T M E B A B O O T H # 6 0 2

EMEA & Asia

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Contents4

EMEA & Asia

FC UPFRONT

8MeettheTeam

10ReferenceIndex

12Memo

14NewsAnalysis

20Opinion:Avinode

22AskanExpert:JetAviationBasel

FC INTeRvIew

24 Steven Ridolfi, President of Bombardier Business Aircraft, talks with FlyCorporate’s Cameron Heffernan about what’s behind the company’s growth and how business aviation is shifting its focus eastward.

MARKeT FOCUS

32 ThEAMERIcAs:OnwardsandUpwards Rod Simpson provides an overview of business aviation across the Americas.

SeCTOR FOCUS

34 chARTERBROKERs:UnsungTrouble-shooters What does it take to be a successful charter broker in a fraught business aviation market? Sanjay Rampal investigates.

38TURBOPROPs:scopeforImprovement Rod Simpson finds out what’s the best way to maintain your turbopropellor aircraft’s value.

24

38

32

Cover photo: Bombardier Learjet 70

Ad Title: Citation Service Center General AdPublication: Fly CorporateTrim: 8.75” x 11.25” • Bleed: 9" x 11.75" publication resizing: Cessna VMG

WE KNOW YOUR CITATION. INSIDE AND OUT. We built our service network the same way we built your Citation – with great care. We offer seamless retrofi tting of the latest

avionics. More than 2,300 unique cabin interior combinations with zero wait. In-fl ight wireless communications and entertainment

for your cabin. And the most capable mobile fl eet in the business. For factory-level support and personal attention – wherever you

are – bring it on home to your Citation Service Center. Find out more at Cessna.com or call 888-95-CSC-4YOU (888-952-7249).

AVIONICS | INTERIORS | CABIN TECHNOLOGY | MOBILE SERVICE | PAINT | PARTS AND PROGRAMS

EMEA & Asia

66

EMEA & Asia

SeCTOR FOCUS

40 REFURBIshMENT:NewandUnique David Edinger, President and CEO of Comlux America tells Tim Kern how keeping everything under one roof improves efficiency.

44 TRIPPLANNINGREsOURcEs:PlanningAhead Cameron Heffernan investigates how today’s technologies make it easier and more affordable for you to navigate efficiently.

48 LIGhTAIRcRAFT:TheLightAircraftRevolution The technology of propeller-driven private aircraft has been undergoing a revolution in the past two decades. Rod Simpson reports.

BIZAv USeR PROFILe

60 Former Pilot Erin Chappel is leaving the cockpit to someone else as she pursues her passion and new career as an author. Diana Albiol catches up with her as she takes delivery of a new Phenom 100.

FC RevIew

52 AIRcRAFT:TheNewLegacyExperience Having established itself as a major player in the jet market, Embraer is now set to add a further two jets to its fleet. Rod Simpson takes a look at these new additions, the Legacy 450 and 500.

56 AIRPORTs:FarnboroughAirport Blending quietly into the surrounding Hampshire countryside, TAG Farnborough Airport has managed to find a voice that captivates and enchants on a global stage. Sanjay Rampal cranks up the volume to discover more.

65 BIZAPPs:Thelatesttoolsforbusinessaviation

66 LANDINGs:Miami

72DIsTRIBUTION FlyCorporate’s global distribution network.60

52

56

Contents

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Member ofPublished by

TaunyaRenson-MartinManaging [email protected]

cielJolleyOnline [email protected]

+32 9 262 03 34

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FlycorporateseniorWritersTim KernSanjay RampalRod Simpson

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flycorporate.com

Aircellaircell.com

ArincDirectArincdirect.com

AsiaJetasiajet.com

Avialogsiticsavialogistics.com

AvinodeAvinode.com

Blackhawkblackhawk.aero

BombardierBusinessAircraftbusinessaircraft.bombardier.com

cessnaAircraftcompanycessna.com

chapmanFreebornchapman-freeborn.com

cirruscirrusaircraft.com

cirrusAircraftcirrusaircraft.com

cITcit.com

comluxAmericacomluxaviation.com

DassaultFalcondassaultfalcon.com

EBAAEBAA.org

EmbraerExecutiveJetsembraerexecutivejets.com

ExecuJetwww.execujet.net

ExecuJetAviationGroupexecujet.net

ExecutiveAirshareexecairshare.com

Flightworxflightworx.aero

FltPlanfltplan.com

GAMAgama.aero

GAMAAviationgamagroup.com

Garmingarmin.com

hawkerBeechccrafthawkerbeechcraft.com

hondaJethondajet.honda.com

honeywellhoneywell.com

Inmarsatinmarsat.com

JetAviationjetaviation.com

JetBrokersEuropejetbrokerseurope.com

JetexFlightsupportjetex.com

LondonOxfordAirportoxfordairport.co.uk

OxygenAviationoxygenaviation.com

Piperpiper.com

Pratt&Whitneypw.utc.com

Rockwellcollinsrockwellcollins.com

shannonAirportshannonairport.com

signaturesignatureflight.com

TAGFarnboroughAirporttagfarnborough.com

Ujetujet.com

UniversalWeatherandAviationuniversalweather.com

VectorAerospacevectoraerospace.com

VeritasAviationvertisaviation.com

10

EMEA & Asia

FcUPFRONTReferenceIndex

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2012hasbeenaverypositiveyearforusatFlyCorporateheadquarters–anditisnotoveryet!Weare focusingondevelopingour informationresources for thebusinessaviationindustryandhavesomeexcitingannouncementstosharewithyou.

sinceitslaunchin2008byTaunyaRenson-Martin,themanagingpartnerofcommunicationsconsultancyMachMedia,FlyCorporatehasestablisheditselfastheforwardthinking,refreshingmust-readresourceforthebusinessaviationindustry.OurpassionforcommunicationsisevidentacrosstheentireFlyCorporateportfolio;fromthehigh-leveleditorialcontentourjournalistsproducetotheadvertisingopportunitieswecreateforourpartners.Welookbeyondtheobvioustobetterunderstandwhatourreaderswantandhowourpartnersneed to communicate with the industry. To this end, we are further developing ourportfolioandservicesforthebusinessaviationmarket,includinganenhancedwebsiteandmorecreativebrandinginitiatives.

WithnewservicescomenewadditionstotheFcteam.Wewelcometwonewjournalists:cameronheffernan,whojoinsFlyCorporateasDeputyEditorandcielJolley,whojoinsusasonlineeditor.

Fchasmadeagreatimpactthisyearinlaunchingits360°photographyproductintothebusinessaviationmarketandwecontinuetocreateanddevelopinnovativewaysforourclients to stand out, including time-lapse photography, 360° panorama sales tools andvideos.WatchoutforusatNBAA2012–wewillbeuptoallsortsoftricks!

Wearealsointroducingsomechangestoourwebsitetoofferenrichededitorialcontent,reviewsandinterviews,plusnewlevelsofmarketingopportunitiesforourpartners.Ourmarket reports and sector focus reviews, together with daily news update, a weeklynewsfeed and ourmonthly newsletterOn the Fly, ensure that FlyCorporate is a reliableresourceforthebusinessaviationindustry.

Lastbutnotleast,weareproudtoannouncethatin2013wewillbelaunchinganAppforbusinessaviation–ifyouwouldliketoknowmoreaboutthisnewproductpleasegetintouch.Wearenotrevealingfulldetailsyetbutifyouwouldliketogetinvolvedinthisnext-generationtoolwewouldlovetohearfromyou.

seeyouatNBAA!

Onwards and Upwards

@Flycorporate

DianaAlbiol EditorialandPublishingDirector FlycorporateEMEA&Asia [email protected]

FcUPFRONT:MEMO

We have a mission: To serve you best! Personalized to Perfection.

Flying with the confidence that you can count on a global company that understands all your aviation needs, no matter where and when you travel, provides you with peace-of-mind. Over the past four decades, we have customized our services to exceed your expectations, whether you are an aircraft owner, operator or charter client. Our expanding global scope offers major benefits as you fly from one region or continent to another. Receiving the same consistent services at each Jet Aviation location ensures that you feel at ease while enjoying premium value, comfort and convenience because our mission is to serve you best. Satisfying all your travel needs is one commitment that will never change. Personalized to Perfection. www.jetaviation.com

FBO l Maintenance l Aircraft Management l Charter Flight Support l Completions & Refurbishment l Staffing

EMEA & Asia

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FcUPFRONT

Avionics provider Rockwell Collins continues to raise the stakes in the air, with streaming iTunes multimedia to rival what you’d find in the best home theatres.

Some updates to Ascend and Airshow also impress. By cameronheffernan.

homeaudioandvideotechnologyhasraisedthebarforourexpectationsinentertainment.Becauseourownhomesarenowsooftenequippedwithimpressivehome-theatresystemswithhDvideo,surroundsoundandawirelessnetworkfullofourlibraryofmovies,TVshowsandmusic,wefeelshortchangedwhenweareforcedtomakedowithanythingless.Thesameisevenmoreapplicableforcorporatejetownersandusers,whomayhavespenttensofmillionsontheiraircraftandwantbetteraudioandvideocapabilities,eitherforbusinessorrelaxationpurposes,fourmilesupinthesky.

ThissentimentdroveAvionicscompanyRockwellcollinstocreateskybox,arevolutionarynewmultimediasystemthatgivespassengersandcrewaccesstoaniTuneslibraryonboard–uptoafullterabyte.Uptotenpassengerscanvieworlistentostreamingmediaviaskybox,whichweighsinataroundtenpoundsaccordingtothecompany,toaccessAppleiTunescontent(movies,TVshows,musicandphotos)wirelesslyondemand,forin-flightplaybackontheirowniPad(uptoten,eitherBYOorprovidedonboardbytheflightteam)oronthebulkhead(uptotwodifferentprogramscanbestreamedatonce).

skyboxisthefirstproductthatallowssecurestreamingofDRM(read:legal)hollywood-protectedcontentonaplane.howdoesitwork?Youcanchoosethemovie/TVshowormusic

youwanttohavepre-loaded

ontoskybox,orbringexistingcontent

onboardonyourown

device(iPad,iPhone,wireless-enabledlaptoporUsBkey)andshareitwithotherpassengers.TheycanwatchitindividuallyonaniPadoronthebulkheadmonitor.YoucanevenaccessyourowniTunesaccountifyouwanttobringitonboardandstreamitliveortransferitto theskybox.

Thismeansyoucouldviewacorporatevideoorpresentationonboard,withpeopleaddingelementsforviewingfromtheirownlaptoporUsBkey.skyboxwillbeintegratedwithRockwellcollins’VenuecabinmanagementsystemandotherRockwellcollinscabinsystems.

skyboxislaunchingatNBAA2012inOrlandoandisavailablewith8-weekleadtime.Dassault’sFalconcabinhD+system(alsofeaturingVenuecMs)willbe thefirstdeckedoutwiththe newskybox.

Other UpgradesRockwellcollinshasalsoannouncedsomeenhancementstoAscend,itsflightplanninglineofproducts.AnewGoogleMapsplatformwithsatelliteandradaroverlayswillgiveflightdepartmentsmoredynamicflight trackingcapabilities.

NewS ANALYSIS: ITUNeS – NOw AvAILABLe AT 20,000 FeeT (gIve OR TAKe)

© 2012 CIT Group Inc. CIT and the CIT logo are registered service marks of CIT Group Inc.

TERM LOANS • LEASES • PRE-DELIVERY FINANCING • FRACTIONAL SHARE FINANCING VENDOR/MANUFACTURER FINANCING

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For more than 30 years, our dedicated global team has

created customized fi nancing that helps clients acquire

and operate business aircraft.

Visit cit.com/businessair Mike Kahmann, Managing Director/Group Head, [email protected]

Lastbutnotleast,thecompanyrecentlyreleasedanappversionofAirshow4000oniTunes,theirmovingmapapplication.Thetoolincludesapanoramicviewthatshows

amovingmapanywheretheiPadispointed,asiftheaircraftweretransparent.Thereleasewasinconjunctionwiththe30-yearanniversaryofAirshow.

15

FcUPFRONT

Rockwell Collins’ Skybox

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FcUPFRONT

Muchhasbeenwritten,ofcourse,intheindustryaboutPresidentObama’srecentremarksinthefirstUsPresidentialdebate.Inresponsetoaquestionabouttaxpolicy,thePresidentcharacterisedcorporatejetownersascapableofpayingfullfare,ratherthanworthyofataxbreak.NationalBusinessAviationAssociation(NBAA)PresidentandcEOEdBolenwasquicktorespond,firingbackwithhisownstatementpointingoutthebenefitscorporateplanesbringtotheoveralleconomy–beforethedebateevenconcluded!

Nomatterwhereyoucomedownonthisissue,it’simpossibletoseparatethepoliTIcsfromthepolicY.Objectivityiswhatshouldberequiredofanyresponsiblepolicymaker–thoughthisissueisespeciallyweighted.That’sbecausetheknee-jerkreactionofthepublicatlarge,media(bothpopularpressandhollywood)andlawmakersistolumpcorporatejetsintothesameperil-fraughtcategoryofotherfavouritesofthe“onepercenters”:yachts,secondhomesattheseasideand,mostcommonly,private(read:recreational)jets.

Yetitisn’tevidentthatlawmakersaretakinginthefullscopeoftheobjectiveinformationanddataaboutbusinessaviation–particularlyinanelectionyear.Bolen’sNBAAreactionsenttomediahighlightedthatbizavisresponsiblefor1.2millionAmericanjobs,andcontributes$150billionannuallytotheUseconomy.Laterheelaborated,remindinganyonewhowouldlistenthat

businessaviationisn’tthestereotypicalhavenoffat-cat,big-corporationexecutiveslivinglargeonshareholdermoneythatmanyenvision.Mostbizavusersdonothailfromlargecorporationsand“…areveryoftenbasedinplaceslikeMoline,ILandGreenwood,Ms,whereairlineserviceisminimalornon-existent,”Bolenwrote.“havinganairplanemeansthecompany–andthejobsthatcomewithit–canstayinthosesmalltowns.”

Asfatewouldhaveit,alotofthosesmalltownsservedbybusinessaviationarelocatedintheso-calledbattlegroundstatesthatwillhavealargevoiceindeterminingPresidentObama’sfate.

Furthermore,accordingtoNBAAstatistics,85%ofthecompaniesthatusebusinessairplanesaresmallormid-sizebusinesses;onlyatinyfractionareFortune500companies.Butdon’ttaketheNBAA’swordonitalone.Asummer2012studybyNEXAAdvisors,anadvisorycompanyservingtheaerospaceandtransportsectorsintheUs,focusedonthehighusagerateofbusinessaircraftbygovernmentagencies,

particularlyinstateswithlimitedinternaltransportationoptions,likeUtah.Thestudy(partlysupportedbytheNBAA)showedtheessentialimportanceofbizavaircraftforeverythingfromtransportinggovernmentpersonnelandprisoners,tosupportforlawenforcement,borderpartrolandfirefighters,totransportofcargo,partsandmail.

Manystateshavestrictguidelinesestablishedforwhenvariousstateagenciesandemployeescantravelbyplane,includingwebsitesthatallowdirectcostcomparisonsbetweentravellingbyairversusground(with8passengersonboardinIdaho,forexample,automobilecostscanbemorethandoubleairplanecosts).Onewesternstateaviationmanagerestimatedtheaveragecostatlessthan55centspermile.

Thesefiguresareeasytooverlookduringelectionseason.Yetaquickreviewofthefactsshowamorecompletepicture–onewhichlawmakersofeverystripe

wouldbewisetoconsider.

Stand: The old maxim ‘never let the facts get in the way of a good story’ applies doubly to politics. President Obama’s attack on business aviation overlooks

essential contributions the industry makes to the economy, and conflates bizav with corporate largesse. It’s time to set the record straight. By cameronheffernan.

NewS ANALYSIS: The PReSIdeNT vS. BUSINeSS AvIATION – IT’S ALL POLITICS

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FcUPFRONT

In times of recession and austerity, how do you justify bizav, when it is perceived by some as the luxurious preserve of the wealthy? A new study by Oxford Economics,

entitled The Role of Business Aviation in the European Economy, commissioned by the European Business Aviation Association (EBAA), does just that. By cielJolley.

Throughstatisticalanalysisandcasestudies,thereportsuccessfullyquantifiesthebeneficialrolebizavplaystobenefitEuropeantrade,productivityandtheeconomy.“WhatthisstudyclearlypointsoutisthatbusinessaviationisplayingakeyroleinfacilitatingEurope’srecovery,”saidFabioGamba,cEOofEBAA.

Bydefinition,businessaviationcarrieskeydecision-makersonhighvalue-addedtrips.Oneleadingserviceproviderwhoparticipatedinthestudyestimatedthataround80%ofitsaccountsareheldbycorporationsandentrepreneurs,witharoundaquarterofthoseontheEurostoxx50,andwhenyouconsiderthatmany

businessdealsrequireface-to-facecontact,thevalueofbizavcomesmoreintofocus.“Businessaviationfacilitatessuchmeetingslikenootherformoftransport,thankstotheflexibilityofitsservice,”saysBrianhumphries,EBAAPresident.“IfyouconsiderOxford’sfindingthat96%ofcitypairsservedbybusinessaviationin2011hadnoscheduledconnection,itislittlewonderthatbusinessaircraftpassengersplaceavalueonbusinessaviationflightsthatisbetweeneighttofifteentimeshigherthanthosemadeonscheduledairlines.”

ThestudyhighlightedthatbizavplaysanimportantroleinsupportingeconomiclinksbetweenEuropeandemergingmarkets,suchasIndiaand,inmanycases,majoroperatorsprovidemulti-destinationitinerariestoeconomic

leaders,asopposedtoone-wayorreturntrips.Inaddition,itisestimatedthateachpassengerflownonabizavflightcontributesasmuchasninetimesmoretoGDPthanabusinesspassengeronascheduledflight.

Butbizavdoesn’tjustpromoteinternationaltrade.considerthecontributiontolocaleconomiesthatsupport

theindustry.Besidesthelocaleconomicclustersat

airportlocationswherebizavhasreallytakenroot(suchasFarnborough,ParisLeBourgetandGeneva),adjoinedactivitiesspreadacrossthecontinentinareasincludingmaintenance,researchanddevelopment,trainingservices,andhospitality.Thesesupportingservicesaddeduptoatotalof164,000jobsinEuropein2008(accordinginapreviousstudycommissionedbytheEBAA),andindustryexpertsestimatethatthisfigureissimilartoday.

Withtheeconomicdownturn,bizav,understandably,suffered.Tomakemattersworse,thesectorisfacingattacksfromgovernmentandpolicymakerswhohavemisunderstooditsworthtotheeconomyasawhole.Industryleaders,however,defendthissectorwithfervorandtheOxfordReportshowswhattheyknewbut wereunabletoquantify.“Importance[ofthebizavindustry]shouldberecognisedinpolicyformulation,withlegislatorsdevelopingregulationsandmechanismsthatbolsterbusinessaviationactivityinordertofurtherstimulatethegrowthofourregion,ratherthanignoreitasitwasevidencedwiththeEuropeancommission’sproposedrecastonslotallocation,orpenaliseitastheItaliangovernmenthasdonebyintroducingadoubletaxonownersandpassengers,resultingindismaltrafficfiguresinthecountry,”saysFabioGamba,EBAAcEO.

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EMEA & Asia

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Walkthefloorofanyaviationshowanditiseasytoseethataircraftarethestars.NBAA2012willbenodifferent.Ofcourse,theinherentallureofaircraftcanobscureotherdriversofindustrysuccess.IamwillingtogooutonalimbandsayIdonotthinkaircraftimprovementswilldrivethedevelopmentoftheindustryoverthenext30years.Iwouldarguethatwhatisactuallyneededisadistributionsystemcapableofchannellingnewdemandintotheindustry.Allowmetoexplain.

AsitiselectionseasonintheUs,itseemsappropriatethatIshoulddisclosemyalliancesbeforeIcontinue.IworkforAvinode,anonlinechartermarketplaceconnectingoperatorswithprofessionalbuyers.Itisonepotentialdistributionsystemfortheindustry.Istresstheword“potential”becausetheingredientsforanefficientdistributionsystemforourindustryarenotyetinplace.

stepbackandthinkofthecommercialaviationindustryandtheexpansionofthelow-costcarriers(Lcc).ThetwoworkhorsesofthissectoraretheBoeing737andthe Airbus319—butwasittheaircraftthatdrovetherapidexpansionofLccsinthelate90s?No,theseaircrafthavealonghistoryofservicepriortotheriseofLccs.TheBoeing737,alone,alreadyhad30yearsunderitsbeltbeforetheLccsbegantheirrise.sowhatwasitthatenabledRyanairtodisplacetheincumbentsandbecomeoneofthebiggestcarriersinEurope?TheansweristheInternet.Inthepre-InternetdaysRyanair’sgrowthwaslimitedbyhowmanyclientsitscallcentrescouldhandle.TheInternetchangedthis,byremovingwhatonemightcallthe“callcentregrowthcap”andallowingRyanair,andothernewplayers,toexpandthewidthoftheirdistributionchannel.

so,howcanalowcostcarrierprovideanyinsightforaprestigiousindustrysuchasours?simple—existingcustomersonlyrepresentsafractionofthepotentialdemandforbusinessaviation.Realgrowthisgoingtocomewhentheindustryfiguresouthowtosiphonoffthepremium-leveldemandfromthenetworkcarriersandbringitintobusinessaviationwherepassengerscanbebetterserved.

Thesecustomersareusedtobookingwithcertaintyandtransparency;product,price,termsandconditions,andexperienceareclear.Ingeneral,inthebusinessaviationindustrytheseattributesdonotyetexistatanindustrylevel.Eachtripisanegotiatedone-offtransactionanditiseasytounderstandwhy.Transactioncostishighandclientsexpectconciergelevelsofservice.Bringinginnewcustomerswillrequiretransparency,easeofbookingandreliability.

Thechallengeforourindustrywillbetoretaintheallure ofbusinessaviationforexistingclientelewhileestablishingnewchannelsofdemandfortheindustry.Itwillnotbeaneasybalance.Thekeywillbeadistributionsystemthatcanpowertheindustry.

hotels,carsandairlinesbalancetwomainchannelsofdistribution:adirectchanneltotheircustomers,viaawebsiteortelephone,andanindirect(second)channelservedbythemajorreservationsystems,suchasAmadeusorsabre.Thelatterhastheadvantageofbreadth,theformerofcreatingloyalcustomers.Inbusinessaviation,Ibelievewewillseebothstrategiesplayoutascompaniesbalancebothretailandwholesalecustomerstoextendtheirreach.Thiswillbeaided,ofcourse,byimprovementstotechnology,buttechnologyaloneisnotenough.competitorswillneedtobewillingtosharechannelstobenefittheindustry asawhole.

In this month’s issue, Avinode managing director, OliverKing, shares his thoughts on the need for an efficient distribution model within business aviation and says we

can look to the LCC market model for guidance.

OPINION: New ChANNeLS FOR INdUSTRY gROwTh

FcUPFRONT

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ToascertainwhethertheMROfacilityisqualifiedtosupportyouraircraft,lookattheoperation’scertificationsandapprovalsandaskaboutthetechnicians’qualifications.AuthorisationfromtheOriginalEquipmentManufacturers(OEMs)isanexcellentindicatorofhighprofessionalstandards.IftheMRO

serviceproviderisanOEM-Authorisedservicecentre,itisOEM-endorsedandcanprovidewarrantysupportforitsmaintenancework,whilebetteraccessingpartsandtechnicalsupportfromthemanufacturer.

InEurope,aircrafttechniciansearnratings

byaircrafttypefromthemanufacturersorleadingglobal

trainingcentres;IntheUs,techniciansearnAirframeandPowerplantlicenses.

consider,too,theMROprovider’sreputationintheindustry.Doesithaveagoodtoexcellentstanding?Whatisreportedaboutthecompanyinthepress,byotherprofessionalsand

customers?Doesthecompanyappeartobestableandfinanciallysound?Youare,afterall,lookingforalong-termrelationshipwithyourMROproviderandstabilitygenerallysupportsqualityandfutureviability.Larger,well-establishedcompanieswillbeheretosupportyoutomorrow,whichmightnotbethecasewithsmaller,neweroperations.stabilitycanalsobegaugedbylookingtoseeifexperiencedemployeesstaywiththecompany.Ahighturnovergenerallyindicatespoormanagementorbetteremploymentopportunitieselsewhere.

Ofcourse,nomatterhowprofessionalorhighlyreputedtheMROprovideris,ifitisnotauthorisedtoservicethetypeofaircraftyouownoroperate,itwillnotbeofmuchassistancetoyou.carefullyevaluatethecapabilitiesandcapacityofthefacilitytoensureitofferstheservicesyourequire.Forexample,canitperformAthroughDchecksandinspectionsorprovideAircraftonGround(AOG)services?Isitaone-stop-shop,offeringmaintenance,engineering,refurbishmentandpainting?PeripheralservicessuchashandlingandFBO,interiorcompletionsandcAMOalsoaddvalue.

As complex machines, aircraft require highly-skilled professional maintenance. You want to know that

your MRO provider makes safety its number one priority, which goes hand in hand with high quality standards. There are many ways to measure an MRO service provider’s commitment to safety and quality, but starting with the basics can save a lot of time and energy.

ByJohannesTurzerJetAviationBasel

ASK AN eXPeRT: KeY CONSIdeRATIONS IN ChOOSINg AN MRO PARTNeR

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BearinmindthegeographicallocationoftheMROprovider.Doesithaveairportconnectionsnexttoamajorhub?Asyouraircraftismobile,thebroadertheprovider’snetworkis,thebetter.Aworld-widenetworkcanbeextremelyadvantageous,particularlyintimesoftrouble.WhetherthefacilitycanprovideproperAOGsupportbothon-andoff-siteisalsocrucial,with24/7servicebeingoptimal.

Lastly,anMROprovidershouldbeareliablebusinesspartnerwhoviewsthecustomerasapartnerandiswillingtogotheextramile.Asktoseecopiesofthefacility’smaintenancedocumentationandrequestcustomerreferrals.Justasserviceshouldalwaysbecustomer-focused,maintenanceworkshouldbesupervisedandproperlyinspected,whichwillbedemonstratedinthedocumentation.Asinglepointofcontactisalsohelpfulintermsofminimisinghassleandfacilitatingclarity.

Thedepthanddetailoftheresponsesandtheresponsetimesaresignificanttip-offstothequalityofworkandthetermsofdelivery.Whenthetime-estimatesforrequiredworkareaccurateandscheduleskept,thisshowsreliabilitythatyoucantrust.similarly,ifthepricingistransparent,this indicatesahighregardforthecustomer,aswellasconvictioninthe servicesprovided.

Aircraftaresubjectedtoextremeelements,suchaswind,ice,sandandturbulence,whichstraintheairframe,theenginesandthelandinggear. Thesestressfactorsweartheaircraftdown,potentiallyleadingto dangerousproblemsandhazardsifnotroutinelychecked.Aproperlymaintainedaircraftrequiresregularprofessionalinspections,maintenance,repairsandreplacementofwornordamagedaircraftcomponents.This notonlyservestoensurethesafetyandairworthinessoftheaircraft,butreducestheriskofpotentialdowntimeandexpensivemaintenanceinthefuture.AdependableMROserviceproviderwillgiveyouandyouraircraft theattentiontodetailthatsafeoperationofitdemands,ultimatelyextendingyouraircraft’slifespan.

Livesdependonproperlymaintainedaircraft,andyouwanthighlyskilledtechniciansmaintainingittoassureitsairworthinessandgeneralsafety.AreputableMROserviceproviderwillholdrecognisedapprovalsandauthorisations,anditsemployeeswillbelicensedandcertified.ButfindingtheMROpartnerbestsuitedtomeetyourrequirementsdemandscarefulevaluationofpricing,customerserviceandrecommendationsfromotheraircraftoperators.JudiciouslyweighingtheservicefactsagainstthelessobjectiveservicedetailswillhelpguideyouinselectingareliableMROserviceprovideryoucantrust,ultimatelysafeguardingyouresteemedaircraft.

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JohannesTurzerwasappointedVicePresidentandAccountableManagerformaintenanceservicesatJetAviationBaselinJuly2011.Priortothis,heservedasVicePresidentandGeneralManageratJetAviationDusseldorfandhannoversince2000,laterassumingfurtherresponsibilityfortheLondonBigginhilloperation.Whilesuccessfullymanagingthesesites,TurzeralsoplayedaninstrumentalroleinestablishingJetAviationMoscow-Vnukovoinlate2007.

Johannesstartedhisprofessionalaviationcareerin1976asanAvionicsEngineer.heworkedforFriedrichFlickandlaterwithAirTrafficinDusseldorfasTechnicalDirectorbeforehewasappointedbyLTUinDusseldorfasGeneralManagerGroupPurchasingin1984.JohannesjoinedJetAviationin2000fromasubsidiaryofLTU,RAscommuterAirline,whereheservedasManagingDirector.heholdsanLBAclass2Inspector’sLicenseandisasingle-enginepilot.

JohannesTurzerVice President & Accountable Manager, MRO Jet Aviation Baseljetaviation.com/maintenance

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Interview

Steven RidolfiPresident, Bombardier Business Aircraft

With three new Learjets – the 70, 75 and 85 – coming to market amid more encouraging

economic signs in business aviation, Steven Ridolfi, President of Bombardier Business Aircraft, has plenty to be optimistic about. He talked with FlyCorporate’s cameron heffernan about what’s behind the

company’s growth, how the entire business aviation sector is shifting its focus eastward, and why the Canadian-based manufacturer feels the surging global market will be key to sunny skies in 2013 and beyond.

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What is on the horizon for the business aviation industry? We’veseenbusinessstartingtopickupnicelyagainoverthe18monthsorsocomingoutofthisrecession.Obviouslyweallwishthatitwouldbefaster,butIthinkingeneralwe’reverypleasedwiththeordersthatwe’reseeing.YetIstilldon’tseethatthemarketiswherewewouldlikeittobe.Therearestillsomedifficulties,especiallyinEurope,butwe’reencouraged.Wedobelievethatthebusinessaircraftmarketisactuallygoingtocontinuetogrowstronglyoverthenextdecade.Ithinkthat’sdrivenbytheincreasinginternationalisationofourbusiness.AdecadeagoitwasprincipallyaNorthAmericanbusinesstoEuropeandnowit’sveryglobal.sowereallybelievethatthere’sstillalotofrunwayaheadofus,there’salotofroomtogrow,andthatwe’refeelingverygoodaboutthisfuturegrowth.

You mentioned internationalisation spurring growth in bizav, as is happening in many sectors. What do you see as unique in this industry? IfItakeyoubacktotheoriginsofbusinessaircraft,innewmarketstherewasalmostzerobusinessaircraftpenetration.someofthestatisticsshowedtherewereasfewashalfadozenbusinessaviationaircraftinchinaadecadeago.Atthetime,AsiaPacificasaregionaccountedforsomethinglikeaquarterofonepercentofbusinessaircraftglobally.sincethen,we’veseenhugechanges,bothwithinbusinessaviationandintheregiononthewhole,andtheyhavefedoffeachother.Firstofall,businessaviationhelpsbusinessesgrow:businessaviationdeliverstheprincipal,thesalesforcesandtheprocurementpeopletothefactories,tothecustomers,topartnerswherevertheymaybe.second,asallbusinesseshaveglobalisedandexpanded,clearlybusinessaviationhasfollowedinthosefootsteps.sothat’sahugechangeforourbusinessintermsofdemographics.WetraditionallydealtwithaNorthAmericanclientele,whereaswenowdealwithaglobalclientele.Wherewedealtinthepastwithairplanesthatusedtotravel3,000miles,wenowdealwithairplanesthattravel7,000miles.I’mtalkingaboutalltheemergingmarketsthatwetypicallyreferto:AsiaPacific,china,India,Russia,Africa,MiddleEastandLatinAmerica.sointernationalisationhasbeenareallyimportantdynamicwithinbusinessaviation.

Which aircraft are leading that growth? Whatledusoutoftherecessionwasthebigairplanes.GlobalExpress[Bombardier’slargebusiness-classjet]isleadingtheway.OfcoursetherewasabigNetJetsorderayearago–120airplanesforus.Butmoreimportantly,Iguess,isthatintheGlobalsegment,thelargeaircraftsize,hasbeenvery,veryrobust.Weseetremendousstrengthinthatmarketplaceashigh-net-worthindividualsandcorporationscontinuetobuythebigproducts.We’veseenrecentlythemidsizeandlargeaircraftgaining.Ourchallengerfamilyisstrengthening,whichisencouraging.AgainI’llpointtoaNetJetsorderof275airplanesearlierthisyear.IwouldalsopointtotheotherAmericancorporationscomingbackintothemarketplaceandrevampingtheirfleet,suchasVistaJet,whichboughtmoreairplanesfromus,sowefeelgoodaboutthat.Ithinkthetoughestsegmentisthelightsegment.Andthat’sonethatwe’vebeenwatchingforawhile.Weseegoodsigns,butthere’sstillroomtogrowthere.

We saw the impressive launch of the new Learjets at EBACE last May, but when can we expect to see the actual aircraft? We’llbeshowingtwonewmembersofourLearjetfamilyforthefirsttimeattheNBAAshowinOrlando.We’llbringoutthenewLearjet75–Ithinkitwillbethefirsttimeforpeopletoseeitinreallife.Weobviouslylauncheditearlierthisyear,butthisisthefirsttimepeoplecanseeactualflyingairplanes,aswe’llbebringingoneofourflighttestvehicles,whichisveryexcitingand,aswemarchtowardscertificationdeliverynextyear,we’vegotsomenewhardwarethere.FortheLearjet70,wewillhaveafull-cabinmockup,includingtheBombardierVisionFlightDeck.AndtheothernewhardwareforNBAAisourGlobal6000.sothattoowillbethefirsttimeanybodywillseethatnewplane.Wehavearound20airplanesinservicenow,butitshowsyouhowfastthewrap-uphasbeenandhowsuccessfultheairplane’sbeenfromacertificationstandpoint.

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We’vebeendeliveringtheseairplanes,anditwillbethefirsttimethattheNBAAcrowdactuallygetstoseeit.sofromourperspectivewe’regoingtoshowsomeofournewhardwareattheshow.

Can you clarify the position with the Learjet line and production plans going forward?RightnowwehaveaproductionlinepauseontheLearjet60,andthiswasaconsequenceofthemarket.Essentially,themarketwasn’tthereandwewerebuildingtoomanyairplanes.sowe’reinapausesituation.Obviouslywe’reevaluatingthatweekoverweektoseewhenwerestart,andwhenwebringitbackonline.sofromtheLearjet60perspectiveit’sbeenatoughmarketplace.Rightnowweseeitcontinuingthatway,atleastforthenextfewmonths.

Why do you think the light jet market has been the slowest to recover?It’sclearlythemarketthat’sthemostvulnerabletoeconomicdownturn.It’sgenerallythebiggerairplanesthatattractboththehigher-net-worthindividualsaswellasinterestfromoverseascompanies–thosemarketsaremoretop-down-drivencomingoutofarecession.sothelightjetsegmentlagsinmarketpenetrationaswell.Also,itstillisverymuchaUs-basedmarketplace.sowethinkthat,incombination,it’sexpected,it’sthemostdifficultoneandIdon’tthinkit’suniquetoBombardier.Ithinkallthelightsegmentairplanesaresuffering.Wedohopethatthepositivesignswe’veseenrecentlywillcontinue,butIwouldsayit’sstilladifficultmarket.

All businesses have globalised and expanded, clearly business aviation has followed in those footsteps

Learjet 75

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Moving up the line a bit to your C-series regional jet, do you have any additional news to share about when that might be available as a corporate aircraft? Ourcurrentfocusistoflyanddeliverthec-seriesintothecommercialmarketspace,sothat’spriorityone.Ihavenodoubtthatintimetherewillbeac-seriesbusinessaircraftvariance.Ijustthinkweshouldn’tgetaheadofourselvesrightnow.Weclearlyhaveasignificantnumberofprogramsunderwayonthebusiness-aircraftside:wehavetheLearjet70and75,theGlobal6000andofcoursewehavetheGlobal7000and8000airplanesthatwelaunchedalittleoverayearago,whichisahugeprogramme;wealsohavetheLear85,whichistrackingwelltoo.sowehavealotofprogrammes.We’reveryexcitedaboutbusinessaviationwhereBombardierisobviouslyakeyplayer–wehavesomethinglike40%marketshare.Buttheotherthing isthatwe’vegotsignificantnumbersofalltheprogrammesontaprightnowandwedon’twantto getaheadofourselves.

You began your career with de Havilland nearly three decades ago when it was owned by Boeing. Then Bombardier bought de Havilland and you’ve been with the company ever since. Over that time, what are the biggest changes you’ve seen in this industry, and how does that compare to where you see things heading?Ithinkthebusinessaviationindustryhasmaturedinaparallelwaytowhatweexperiencedincommercialaviation.Forexample,manyyearsagocommercialhadsimilartrendstowhatwesawinbusinessaviation:dominantairlinesinNorthAmericaandEuropewithemergingmarketsinAsiaPacific,AfricaandsouthAmerica.Whatyouseenowisamatureindustrywithglobalairtrafficaroundtheworld.soifyoucomparethatwiththeregionalgrowthevidentnowinbusinessaviation,youseeverystrongparallels.Businessaviation’sastrongbusiness,butit’sstillverymuchdominatedbytheNorthAmericanandEuropeanbases.InthefutureIthinkitwillbeamoreandmoreglobalbusinessand,again,that’swhyit’ssoexcitingandspectaculartobeinonit.It’sjustthatthere’ssomuchrunwayaheadofushere.It’sveryintriguing.

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Learjet70and75TaxingforTakeoffBombardierlaunchedtheLearjet70andLearjet75aircraftinMayatEBAcE2012.ThenewaircraftarebasedonLearjet85aircraftinteriordesignandtechnology,withbothscheduledtoenterservicein2013(Learjet75inthefirsthalfandLearjet70inthesecondhalf).ThemodelsrepresentsignificantupgradesandimprovementsovertheLearjet40and45,respectively.

AccordingtoBombardier,animprovedhoneywellengine,theTFE-731,willgivetheaircraftenginethrustincreaseofupto385poundsoneachside,resultinginimprovedtakeofffieldlengthperformanceovertheirpredecessors.Thenewsystemswillalsocontributetoweightsavingsgainandthenewcantedwingletswillimproveaerodynamicefficiency.Thecompanyexpectsfieldperformanceimprovementsunderhotandhighconditionsofupto9%andfuelefficiencyimprovementsofupto4%.

TheLearjet70and75cabinmanagementsystem(LufthansaTechnicNice,similartothecMsontheLearjet85)featuresindividualtouchscreenmonitorswithfullaudioandvideocontrol.Thejetswillalsobewirelessenabled,offeringInternetconnectivityin-flight.TheplanesalsosportLEDlightingthroughouttheentireaircraft,aswellasaspaciousbaggagesuiteandasizablegalleyforoptimisedcatering,workandstoragespace.

TheLearjet70canfly6passengersupto2,060nm,whiletheLearjet75canaccommodate8passengersontripsupto2,040nm.

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stevenRidolfiwasnamedPresident,BombardierBusinessAircraft,in2008.hejoineddehavillandin1982asastructuraldynamicsengineer.Followingthecompany’sacquisitionbyBombardier,stevenprogressedthroughseveraldepartments,includingairlineanalysis,marketing,productplanningandcustomersupportbeforebeingnamedPresidentofBombardierRegionalAircraftin1999.

InNovember2001hewasappointedExecutiveVice-President,ProgramsandstrategicPlanning,BombardierAerospace–holdingtheseadditionalresponsibilitiesforovertwoyears.

I think the business aviation industry has

matured in a parallel way to what we experienced in commercial aviation

Business Aviation in the Americas

It is no secret that 2010 and 2011 were difficult years for business aviation manufacturers. Deliveries of jets

and turboprops last year were 41% down on the volume seen in 2008, prior to the present world recession. But as Rod simpson reports, the good news is that there were

substantial deliveries of large-cabin aircraft to China and other emergent countries, which offset depressed volume in the smaller aircraft segments.

Onwards and Upwards

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MARKETFOcUs:ThEAMERIcAs

Americanmanufacturersproduced58%ofalltheturbineaircraftdeliveredin2011andstrengthintheirhomemarketremainscrucialtotheircommercialsuccess.however,theNationalBusinessAviationAssociation(NBAA)headEdBoleniscautiouslyoptimisticaboutfutureprospectsandsaysthat“slowly,butsurely,theleadingmarketindicatorsofthehealthforbusinessaviationhavestabilisedandbeguntopointupward”.

Althoughthenumberofnewaircraftdeliveredhasfallentohistoriclows,thefleetofjetandturbopropaircraftregisteredinNorth,centralandsouthAmericahasincreasedbyjustunder19%overthepastfiveyearsdespitedepressedeconomicconditionsandtheremovalofaircraft

whichhavebeenretired.TheAmericasregionhasafleetof24,000aircraftoperatedforbusiness,privatecharterandgovernmentaluse(notincludingjetsandturbopropsemployedonairlineoperations).someoftheUs-registeredaircraftarebasedabroadbut,nevertheless,itseemsclearthatthereisstillagrowingappetiteforprivatecompanyandpersonaltransportationinthisregion.Intheirlatestannualforecast,honeywell’spredictionforsalesofnewbusinessjetsduringthenextfiveyears(2012to2016)sees55%ofallnewbusinessaircraftproducedbeingsoldintheUnitedstates,withafurther13%beingsoldinLatinAmerica.

Business Aviation in the United StatesFrom2007to2011theinventoryoffixed-wingturbinebusinessaircraftintheUnitedstatesexpandedby14%toacurrentfleetofjustover19,000aircraft,ofwhich64%arebusinessjetsand36%turboprops.Inthelatestoftheirwell-respectedforecasts,honeywellshowsthat60%ofnewbusinessjetpurchasesinNorthAmericaaretoreplaceolderaircraftand,duringrecentyears,manyofthelessefficientbusinessjetswitholderenginesandoutdatedavionicshavebeenretiredandscrapped.Forexample,therearefewearlyKingAir90sstillinserviceandonlynineLearjet23sarestillactiveintheUsAoutof99originallybuilt.Whilenewaircraftsaleshavenotbeenatpre-recessionlevels,theaircraftmanufacturershavebeenbenefitingfromwhatistermedbonusdepreciation,whichallowscompaniestowritedownnewaircraftby100%initially,andby50%inthiscurrentyear.Pressureisbeingmountedbyindustrygroups,GAMAandNBAAtohavethisconcessionextendedinto2013.

LookingattheprofileofUscompanyaircraftusers,arecentharrisInteractivesurveyshowsthatthreequartersofbusinessaircraftjourneysareflownbycompaniesthatoperateonlyoneaircraftandthat41%offlightsareforbusinessmeetingswithexistingorprospectivecustomers.honeywell’sannualforecastalsoindicatesthatakeyreasonforUscompaniestopurchasenewaircraftistogainmorerange,afactorinaround40%ofnewpurchases—andmanyusersalsowanttotradeuptogainmorecabinspace.Ontheairportsfront,NBAAsaysthatnearly50%ofbusinessaircraftflightsintheUsAareintoairportswhichhaveeithernoscheduledservicesorinfrequentschedulesandthatbusinessaviationservesmorethan5,000airports—whichistentimesthenumberthathaveairlineschedules.however,onecauseforconcernisthattherewassignificantincreaseinclosureofprivate-useairportsduringtheheightoftherecessionwithatotalof461beinglostinthepeakyear,2008.Thankfully,thistrendappearsonthedecline,andover200newairfieldswerecreatedacrosstheUsAin2010.

Cessna Citation X

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BusinessaircraftownersintheUnitedstatesareincreasinglyconcernedaboutthecostoffuel,whichhasbeenanimportantfactorincompaniessellingorretiringolderaircraftandupgradingtomoremoderndesigns.Fuelissuesarealsoaconcerntooperatorsofpistonengineaircraft,suchasthecessna400-seriestwinsaspressuremountstomovetocompletelyunleadedfuelsinplaceoftheexisting100LLAvgasinordertomeetpollutionreductiontargets.Nopracticalalternativeiscurrentlyavailablebutacollaborativeindustry/governmenttaskforceispursuingthePistonFuelInitiativeinordertofindasolution. Politically,theObamaadministrationhaslittlesympathyforbusinessaviation,eventhoughthePresidenthimselfisamajoruseroftheofficialaircraftfleet.Operatorsofcorporatefleetshavebecomeincreasinglysensitivetopossiblecriticismbythepublicandshareholdersand,duringtherecession,severalnotablecorporateoperatorshavedownsizedtheirfleet—orevencloseddowntheirflightdepartment.TheimpactofproposeduserfeesisamajorpreoccupationandPresidentObama’sproposedchargeof$100perflighthasmetwidespreadoppositionfromthebusinessaviationcommunitywhoseeataxonfuelasbeingmuchmoreequitableandadministrativelyefficient.Improvementtotheairtrafficcontrolsystemisurgentlyneededbutimplementationofthe‘NextGen’systemhasbeenslowtoprogressduetodelaysinFAAre-certification.however,thenewsatellite-basedsystemisnowinsight,althoughitwillimposeadditionalcostonaircraftoperatorsandislikelytosuffercutsingovernmentfunding. TheNBAAisnaturallyveryactiveinpromotingtheinterestsofbusinessaviationandsaidinastatement—“Wehaveachievedseveralnotablelegislativevictories.Workingwithcongress,weareforcefullyopposingeffortstoinstitutegeneralaviationuserfees,changedepreciationschedulesforbusinessaircraft,andimposetheEuropeanUnion’sEmissionsTradingschemeonUsaircraft.Despitethesevictories,wecannotrestonourlaurels,becausesignificantchallengesloom.Forexample,“sequestration”couldposeanumberofsignificantconcernsfortheindustry.Underalawpassedlastyear,ifcongresscannotslash$1.2trillionfromtheFederaldeficitbeforethestartof2013,mandatoryacross-the-board

budgetcutswillautomaticallybeimposedoneveryFederalagency,includingtheFAA.Businessaircraftoperatorsshouldbeequallyconcernedaboutpotentialattemptstobalancethebudgetbyraisingrevenue,especiallythroughtheimpositionofaviationuserfees.NBAAwillcontinuetoopposeuserfees,andweareconfidentwecancountonthepeopleinourindustrytocontacttheirelectedofficialsanddosoaswell”.

Canada, Mexico and Central AmericaDuringthepastfiveyears,therehavebeenfairlysignificantincreasesintheturbinefleetsincanadaandMexico.Thecountofcorporatejetsandturbopropsincanadahasrisenby30%since2007toatotalof1,014aircraft.historically,canadahashadafairlylargeturbopropfleetand,whilethishasincreasedoverthefive-yearperiodby59aircraft(12.3%),therehasbeenastrongriseinbusinessjets,whichnownumber477aircraftcomparedwith288in2007. Mexicohasarelativelylargefleetof686businessjetsand284turbopropsandthetotalbusinessaviationfleethasgrownby28%overthepastfiveyears.TheMexicanfleetcontainsaconsiderablenumberofolderaircraft,suchassabreliners,JetstarsandearlyLearjetsandhawkers—mostlyacquiredusedfromtheUnitedstates.however,thesearegraduallybeingretiredandreplacedbymoremodernaircraft.TheMexicanturbopropfleethasalargepopulationofRockwellTurbocommandersandevenafewGulfstreamIsandMitsubishiMu-2s,but,again,theseareprogressivelybeingreplacedbyKingAirs. ThecentralAmericancountries,namelycostaRica,Guatemala,honduras,Nicaragua,PanamaandElsalvador,generallyhaveverysmallturbineaircraftfleets,largelycomposedofturboprops.Panama,forinstance,has45turbopropsonitsregistry,dominatedbyKingAirsbutalsoincludingahandfulofRockwellcommanders,cessna441sandcheyennes.ThemarketincentralAmericaisonlygrowinggraduallyandmanybusinessaviationflightsareoperatedbysmallerpiston-enginedaircraft,suchasthePiperAztecandNavajo.Thisregionis,however,agoodmarketforcessnawhohassoldahighnumberofcaravanstocommercialusers,notablyTAcARegionalforoperationintotheinteriorofcostaRicaontouristschedules.

Operators of corporate fleets have become increasingly sensitive to possible criticism by the public and shareholders

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South AmericaBusinessaviationinsouthAmericahasadvancedrapidlyoverthepastfiveyearsasthemajoreconomieshavebuckedthetrendofworldwiderecession.Furtherexpansionisexpected,particularlyinBrazilwheretheinventoryofjetsandturbopropshasdoubledoverfiveyears.someofthishas,undoubtedly,beenstimulatedbyEmbraer’sintroductionofthePhenom100and300whicharenowenteringthefleetinsomenumbersalongwithseveralLegacysbutBrazilianeconomicactivityisclearlystimulatingdemandforlong-rangebusinessjets.AccordingtoGAMAPresidentandcEO,PeteBunce,thetrendispositivefortheLatinAmericanmarket.“Theshareofairplanedeliverieshasgonefrom7.5%ofthemarketin2007to10.1%lastyear.shipmentstokeycountries,suchasBrazilarecontinuingtoboostourmembers’sales”.DassaulthasbeenparticularlysuccessfulinsellingtheFalcon2000andFalcon7XandBrazilhasseen

thearrivalofitsfirstGlobalExpressandchallenger605sduringthe2007to2012period. Argentinaisalsoprovingtobeabuoyantmarketforbusinessjetsand40havebeenaddedsince2010takingthefleetto133aircrafttogetherwith113turboprops.ThemajorityofbusinessjetsinArgentinaaremid-rangeaircraft,buttherearealsoafewlargecabinaircraft,suchasthechallenger605andGulfstreamG-IV.smallercountriessuchasParaguay,UruguayandBoliviahavefairlysmallnumbersofturbineaircraftbutagain,businessusersareoftenservedbypiston-engineaircraft,suchascessna421s,PiperchieftainsandBeechQueenAirs.Overall,theturbine-enginefleetacrosssouthAmericatotalsjustunder2,300aircraftbuttheregionhasseenanannualgrowth ofover13%overthepastfiveyearsandthatseemslikely tocontinue.

Dassault has been particularly successful in selling the Falcon 2000 and Falcon 7X in Brazil

Dassault Falcon 7X

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MARKETFOcUs:chARTERBROKERs

EMEA & Asia

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Against a backdrop of tightening margins, demanding customers and reams of red tape, established charter brokers continue to face a

stream of challenges with admirable confidence. So what does it take to be a successful charter broker in a fraught business aviation market? sanjayRampal investigates.

The Unsung Trouble-shooters

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Jugglingcustomerexpectationsandmaintaininggoodrelationshipswithcharteroperatorsdefinesthepivotalroleplayedbycharterbrokers.Incorporatejargonspeaktheyraisecustomerrelationshipmanagement(cRM)toanotherlevel.

The Personal Touchcharterbrokersserveastheconduitbetweenprospectivecharterclientsandlicensedairoperators.Theyhavethetaskofmatchingcustomertravelneedswiththebest-fitairassetsaccordingtopriceandavailability.

Remarkingontheirindependenceasakeyingredienttoasuccessfulmarketingmixrecipe,JetAviationManagementVicePresidentofsalesforAircraftManagementandcharter,EMEA,claudioPeertoldFlyCorporate,“charterbrokersarenotboundtooperatorsandprovideadirectserviceintheinterestsofcustomers.Ourbrokeringbusinessarmhas

anoverallpictureoftheclientelerequirementswhichmayinvolvehotelbookings,limousinehireandspecificcateringneedsalongwithfindingtherightplanefromthemostsuitableoperator.”

Essentiallysharingthesameview,ExecuJetRegionalsalesDirector,PascalBachmannsaid,“charterbrokerswillfindtherightsolutionforthecustomerandsupportanoptimisedyetflexiblefitforthemissionbychoosingtherightoperator.”

charterbrokers,chapmanFreeborn,thinkitimperativeforabusinesstohaveanactualteamwithexperienceandnotjustrelyuponawebinterface.Explainingtherationale,companyGroupExecutivesalesandMarketingDirector,AlexBerrysaid,“Anyonlineinterfaceisasalestooltodriveinbusiness,butapersonalinteractionisimportanttocementtherelationshipwithanycustomer.”

Exec

ujet

Mid

dle

East

Fac

ility

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Price SensitivityAsluggishmarkethassqueezedmarginsformostplayerstoheightencompetition.swissbasedhigh-endbrokerandmanagementcompany,VertisAviation,managesfivejetsthroughagreementswithowneroperatorsforsellingcharterservices.Itisalsoacharterbrokercateringforhigh-net-worthindividuals.Withfirsthandexperienceofthepricingpressures,EricaDaVeiga,Partner,VertisAviationsaid,“Themarketisverypricesensitiveandweseemoreandmorebrokersfightingforthesameflightanddrivingdownprices.Oldermoreestablishedbrokerssticktotheirpricingstructures.”

AccordingtoDaVeigatherecessionallowscustomerstobealittlemoreficklewhenplanningtheircharterrequirements.“clientsusedtopayfordoublerotations,bothdestinationandreturnlegs.NowtheypayfortheoutboundlegandwaitforafewdaystofindanemptyplaneonacheaperreturnfrombrokersorthroughAvinodeandbookavailablechartersonlinetogetthebestdeal.”

suchcostconsciousnesshasbeenprevalentamongstUscustomersforyearsbutthetrendisalsocatchingoninEurope.

Believingthatpricingalonewillnotdictatetheprocurementofcharterservices,JetAviation’sPeerstated,“Themajorityofenquiriesarepricesensitivebutcustomersknowwhattheywantastheyarequiteeducatedintermsofspecificneedsthatcanonlybesuppliedbythebetter,moreexperiencedbrokers.”

Best Practicescharterbrokersneedtoofferalternativesandbepreparedtooffsetcomplicationswithoutdelay.Thereisaprofusionofstart-upbrokersinthemarketwholacktheleverageandexpertiseoftheirlargermoreestablishedcousinsinremedyingunanticipatedissuessuchasanaircraftbeingabruptlypulledfromamission.

confirmationofairoperatingcertificates,requisiteinsurancesandknowledgeofairportlocalesareallveryimportant.Asalreadymentioned,thebrokeristheintermediarybetweenclientandselectedoperatorandneedstoseamlesslydovetailwithbothentities.AfactnotlostonExecuJet’sBachmannwhosaid,“Itisessentialforretainingbusiness,buildingtrustandtheverycovetedaswellashardwonreputationofbeingareliablebroker.”

The EBAA Efforts on Illegal Flights spearheadingtheongoingcrusadeagainstillegalflights,TheEuropeanBusinessAviationAssociation(EBAA)isuppingtheantebytailoringitscampaignmessagetooperators,regulatoryauthoritiesandEuropeanmemberstates.commentingontheresultssofar,EBAAcEOFabioGambatoldFlyCorporate,“ThereactionhasbeenmixedasononehandEUmemberstateswereunsureofhowtotackleillegalflightsbutwerehappythatsomebodyintheindustrywasraisingawareness.Butontheotheritdidlittletopersuadepassengerstoquestionthelegalityoftheirflightastheystillwanttopayless.”

TheEBAAisnowrefiningitsapproachbyliaisingwitheachmemberstatetoraiseawarenessandtheneedfordirectaction.RemarkingonthechallengeGambasaid,“somecountriesaremoreactivethanothersonpolicing,suchasFrance,andsowearetailoringourmessage

accordinglyformaximumeffecttogettheresourcecommitment.”ButGambadoesnotseeanoverallEcdirectiveashelpfulstatingthatitwouldbeopentoconvenientinterpretationanddilutethemeanstotackletheissue.

TheproposedEAsAWhiteListofapprovedoperatorsmaybeafewyearsawayfrombeingmandated,howeverEBAAbelievesittobetheperfectantidotetothemuchmalignedBlackListapproach.Butinanefforttosetanexampletheassociationisintroducingamembershipcodeofconductcurrentlyindraftform.EBAAmemberswillbeobligedtosigntheirunderstandingofthelegislationandrefrainfromanythingconstitutedasillegalactivitybutwillalsohavetheresponsibilityofoustinganymemberdiscoveredtobeincontravention.“Wecan’tjustfingerpointthememberstateswithoutlookingtocleanourownhouse,”saidGamba.

Charter brokers need to offer alternatives and be prepared to offset complications without delay

37


OxygenAviationisanicheVIPbrokerandcEOMarkGreenemphasisedthepreciseskillsetrequired.hetoldFlyCorporate,“Thecharterbrokermarketisunregulatedandtherearemanywhohavelittleknowledgeoftheaviationindustryandaresettingthemselvesupforaneventualfall.Thingsgowrongandyouneedtofixthesituationquicklybecausecustomerswillnotgiveyouasecondchance,particularlythosefromgrowthmarketslikeRussiaandotherswithhighexpectationslikeintheUs.”

Rough with the Smoothcharterbrokersfaceanumberofchallengesandeventhemostcomprehensiveofstrategiescannotshieldagainstallunexpectedglitches.Paintingavividportrayalofhowdependenceuponoperatorscanbedetrimental,chapmanFreeborn’sBerrysaid,“Wearereliantuponoperatorstodoagoodjobandtheycanpullanaircraftwithoutreasonatthelastminute,leavingourcustomerstranded.Wethenhavetofindareplacementandpotentiallyfacelosingavaluableclient.Buttheirony iswewillinevitablyusethatoperatoragainasthereislittlechoice.”

VertisAviation’sDaVeigastatesthatthereisanoteddeclineinthequalityofservicefromsomeoperators.“InourbusinessIwanttobeconstantlyinformedbyoperators

whenclientsboard,takeoffandarriveattheirdestinationsowecankeepourclients’adminsupportupdated.Thisdoesnothappenasmuchtodayandsomeoperatorswillnotanswertheirphonesafter5pmonaFridayordealwithurgentrequestslateintheday.”

Recognisingthedifficultiesandimportanceofbrokers,manyoperatorssuchasGAMAAviationappreciatetheirserviceethos.“Wedoalotofbusinesswithcharterbrokers’,explainsGAMA’scommercialmanagerPaulcremer.“Theyareimportanttousandwemakesurethatweimpartthemwiththerightinformationregardingspecificdestinationssuchaswinterrestrictions,airportopeningtimesandpermitneedssotheycaneducatetheircustomers.”

Illegal FlightsTheconsensusisthatcharterbrokersarecarefultosteerclearofthegreymarketoutlaws.Insurancerequirements andpotentiallegalpitfallsaside,theissueisalsooneofreputationandreliability,twoattributesessentialforthelongevityofanyoperative.

Onthesubjectoftheimpactofsuchillegalactivity,JetAviation’sPeersaid,“InsomeregionsjustbeyondEurope20-30%oftrafficbypassesusbecauseofillegalcharters.Butthisimpactsthelower,purelypricesensitiveflightsandnotthehigh-endflightsasmuch.”

TherepressionandpreventionapproachisverymuchontheagendaandEBAA’stechnicalaffairsmanager,BelarminoParadela,hasthetaskofreinforcingthisonadailybasis.“TheideaistocreateanetworkbyencouragingmemberstatestoseekexpertisefromIATAandEAsAtogettherighttoolsinplacesuchasdirectrampcheckswithoperatorsreportingillegalflightsandpassengersbeingremindedofthehugerisks.”

seekingcooperationbeyondtheEU,Gambaconcluded“AlotofillegalactivitycomesfrombeyondEuropesoNBAAandMEBAsupportisessential.Alsoweareproposingthedevelopmentofacentraldatabaseallowingmemberstoreportonillegalchartersforauthoritiestoinvestigate.”

ThechallengesareclearbutEBAAstrivestocontinuethemomentumtowardseradicatingillegalpracticesthroughmeasuresthatwillmakeitincreasinglyharderforthegreymarketoutlawstoslipthroughthenet.

Fabio Gamba

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sEcTORFOcUs:TURBOPROPs

Turboprops

The worldwide fleet of active business turboprops

now exceeds 11,000, which represents a huge market opportunity for suppliers of upgrades to engines,

avionics and airframes. While the cost may be substantial such investment can play an important part in maintaining the value of your aircraft, reports Rodsimpson.

Itmaybe surprising to learn that theveryfirstBeechKingAir 90, built in 1963, is still in service with a corporateoperatorinMadison,WisconsinandfouroutofthefirstfiveproductionPipercheyenneIsarestillactiveafter34years.Mostturbopropsovertenyearsoldwillhavebeenrepaintedandrefurnishedwithanewinterior—insomecases,manytimesover—butthereisstillaworldofdifferencebetweena 1963 King Air and the current King Air c90GTx, whichhawker Beechcraft delivers from the Wichita plant. Thatoriginalaircrafthadround-dialinstrumentsand500shpPratt&WhitneyPT6A-6engines,butthelatestversionhasProLine21 avionics and550shpPT6A-135Aengines,whichnotonlydelivermorepowerandcruiseperformancebutalsodeliversignificantlybetterfuelefficiency.

Blackhawk engines on a Hawker Beechcraft King Air 200

Scope for Improvement

39

sEcTORFOcUs:TURBOPROPs

Thegoodnewsisthat,givenasoundandwell-maintainedairframe,theadvantagesofthelatestmodelsareavailablethroughthird-partysuppliers.LeadersinthisfieldareBlackhawkModifications,Inc.whichspecialisesinfittingnewPT6AenginestoKingAirsandcessnacaravans.Theycanalsore-equipout-of-productionPipercheyenneIsandIIsandthecessna425conquestI.Typically,aconquestIfittedwithBlackhawk’sXP135AupgradepackagewillseeitsspeedattheoptimumcruisingaltitudeofFL240increasefromthe254KTAsofastandardaircraftto290KTAs.similarly,installingPT6A-135enginesinplaceofthestandardPT6A-11sinacheyenneIwillgivea22%increaseincruisingspeed. ThemajorityofBlackhawkmodificationsarecarriedoutonKingAirswithstandardKingAir90sbeingeligibleforPT6A-21enginesandtheBlackhawkXP28andXP135A(PT6A-28andPT6A-135A)installationsavailableforthec90andE90.KingAir200shavetheoptionofthePT6A-42,-52,-61and135AupgradesandthechangefromstandardPT6A-41sto1,380shpPT6A-52sraisescruisespeedfrom271ktstomorethan311kts.ThesemodificationsareavailablethroughBlackhawk’sworldwidedistributornetworkandFlyCorporatewasabletoseetheworkfirst-handwithMalcolmcraft,whosecompany,McAAviation,hasoperatedfromshorehamAirportinthesouthofEnglandsince2004. Accordingtocraft,thedecisiontoupgradewithnewBlackhawkenginesiseasierthanitmayseem.“Everyaircraftreachesthetimeforamajorengineoverhaul—whichcancost$460,000fortwoenginesonaKingAir90.however,evenafteroverhaul,theyarestilloldengines—andwecaninstallbrandnewPT6A-135Aturbineswitha5-yearwarrantyfor$650,000”,explainscraft.Theresultisasaferaircraftwithbetterperformance—anditsresalepriceisconsiderablyhigher.“Mostuserssetasidereservesforengineoverhaul,sothereisonlyarelativelymodestadditionalcostinvolvedintheBlackhawkupgrade,which

typicallyinvolvesnomorethantendaysofdowntime,”headds. Whiletheiraircraftisinforenginework,manyownersalsocommissionMcAtoinstallotherimprovements.TheseincludeFrakesexhauststacks,Raisbeckaft-fuselagestrakestoimproveridequalityanddirectionalstabilityandBLRwinglets,whichincreaserange,reducefuelburnandimproveshort-fieldperformance.OtherpopularmodificationsincludeRaisbeckextendedrearenginenacellestoprovideadditionalbaggagespaceontheKingAir90,whichcanbeusedforanadditional80UsGoffuelcapacitytoincreaserangebyaround20%.TheportfolioofRaisbeckproductsalsoincludesnewpropellers(PowerProps)offeringreducednoiseandvibration;theirram-airrecoverysystem,toimproveclimbandcruiseperformanceandlowerenginetemperature;newwingleadingedges;andfully-enclosedwheeldoorsforKingAirswithhighflotationundercarriages.“WehavealsocompletedourfirstBlackhawkupgradetoacessnacaravan,installingan850shpPT6A-42A—whichprovidesamajorimprovementintakeofffieldperformance”,saysMalcolmcraft. Notsurprisingly,hawkerBeechcrafthastakennoticeoftheupgradeopportunitiesandisnowofferingtheBlackhawk,BLRandRaisbeckimprovementsthroughtheirGlobalcustomersupportNetwork.TheyarealsoabletoinstallnewavionicsinolderKingAirs.ForProLine21-equippedaircrafttheycanaddtheIntegratedFlightInformationsystem(IFIs)toprovideintegration-enhancedmaps,chartsandsatelliteweatherintotheProLinedisplays.AlsoavailableistheMaxVizEVs-1500EnhancedVisionsystemusinginfraredimagingtorepresentterrainandairfieldsinbadvisibility.ForolderKingAirs,hawkerBeechcraftwillalsoinstallthethree-screenGarminG1000flightdeck,whichisstandardontheG36BonanzaandG58Baron.Withalltheseproductsonoffer,itisgreattoseehowolderaircraftcanreallybenefitfrom21stcenturytechnology.

New and Unique

Comlux’s four-year expansion from a maintenance facility to a completion centre at the Indianapolis airport will allow completion work on four

narrow-body jets at the same time. David Edinger, President and CEO of Comlux America tells TimKern how keeping everything under one roof improves efficiency.

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sEcTORFOcUs:REFURBIshMENT

“We made the strategic decision to focus on narrow-body Airbus and Boeing, exclusively”

PullinguptothenewcomluxfacilityonthecampusofIndianapolisInternationalAirport(IND),Iwonderedjustwhatwouldbe“new”inside.comluxhasbeensteadilygrowinginanearbyfacilityfornearlyfouryears,andhadgraduallychangedfrommoreofamaintenancefacilitytoacompletioncentre;today,itisacompletioncentrethathas,withitsexpansion,beenabletoagaintakeonmaintenance.

President&cEOofcomluxAmericaL.L.c.,DavidEdinger,whorosethroughtheindustryasaninteriorinstaller,sheetmetalfabricator,upholsterer,cabinetmaker,andprojectmanager,hasfashionedanefficient,verticallyintegratedorganisationthathesaysis“theonlycompletionfacilityintheworldbuilttohaveeverythingunderoneroof.Therearetwoothers[thatarefullyintegrated]intheworld,butnotinasinglefacility.”

Thenewbuilding,129,000sqft(12,000sqm),allowssimultaneouscompletionworkonfournarrow-bodyjets.“Wemadethestrategicdecisiontofocusonnarrow-bodyAirbusandBoeingexclusively,becauseofthevalueand

personnelequations,”saidEdinger.Withwide-bodies,youneedabout450peopletodooneairplane;thesameschedulewithnarrow-bodyaircrafttakes450-500people–buttheycanworkonthreeorfournarrowbodiesatthesametime.”Rightnow,threenarrow-bodyjetsoccupythelargehangarspace;thecompletioncentreemploys350andhasitsnextavailableslotinlatespringof2013.

customersaregenerallyacquiredthroughword-of-mouth.Edinger:“The‘qualifiedvendorlists’oftheaircraftmanufacturers,whereweappear,provideassurancetopotentialcustomers;theirflightdepartmentsalreadyknowbasicallywhatthey’relookingfor,andtheythencanworkwithcomluxdesignerstorefinetheideaintothefinishedconcept,meetingalltheregulatoryandperformancerequirements.Andaswegetmoreaircraftintoservice,ourreputationgrowsthroughouttheindustry.”

41


“We don’t want to be the largest completion centre in the world; we want to be known as the best”

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comluxhasfinishedthreenarrow-body,head-of-stateclasscompletionssofar,startingwithjust40peopledoingcompletionsin2008,andallthreehavemetorbeatentheirweightandnoisegoals.Ordinarily,Edingersays,thewaytomakeaninteriorquieteristoaddsoundinsulation.Thisadditionaddsweightandcanreduceinteriorspace.Thecomluxsolutioniselegant,butrequiredinnovation:“Wehavedesignedadifferentinternalairsystem,”Edingerexplains.“We’vesmoothedouthardedgesandcorners,redirectedtheairflow,changeddiffusers.Quieter,yetlighter.”Noteasybuteffective.

“Easy”isn’tinEdinger’svocabulary.“Best”comesupfrequently,however.“Wedon’twanttobethelargestcompletioncentreintheworld;wewanttobeknownasthebest–aboutiquefacility,wherewecoverallthecustomers’needs,fromdesigntoprojectmanagement,throughmanufacturing,systemsandmaterialstesting,inspectionanddelivery.”Eachprojectteamisgiventhetaskoffindinguptotenitemsthatmakethedeliveredaircraftbetterthanthespeccallsfor.Thesecanbesimpleorcomplex,buttheyallletthecustomerflyawaywithgreatervalue.Theseimprovementsarealsotradesecrets–ifyou’rethecustomer,you’llknow.

Editor’s Note: Comlux America, LLC currently holds five separate Repair Station Part 145 Approval Certificates. They include FAA-(US), EASA (Europe), Aruba, Bermuda and GACA (Saudi Arabia). Comlux America is also targeted to become AS9100 (Aerospace Standard) certified by end of 2012. This Quality Management Standard supplements ISO 9001 and is designed to meet stringent demands of the aerospace industry internationally.

43


Where does the expertise come from?Inaspecialisedbusiness,recruitment,enhancementandretentionarecriticaltomeetingdeadlines,achievingtopresultsandexpandingbusiness.Eveninasloweconomy,realtalentisatapremium.

Designerswithrefinedtasteandimpressiveschoolingseldomknowanythingabouttheuniqueanddemandingrequirementsofaviation;theyhavetolearn,andittakesyears.Documentation,inaviationmorethanperhapsanyotherindustry,mustbeironclad,fromcoupontestingofallmaterials,tocarpets,upholsteryandhides.Justadvisingacustomerhowmanysparestoorder,orhowtoprotectfurnishingsduringflightandontheground,orhowtomaintainandcleanleatherandcountertops–allthistakesexperiencebeyondwhatistaughtinschoolsoreveninotherindustries.

“Wesometimeshirerightoffthestreet,andputtraineesthroughrigorouslearning,astheyprogressfromjobtojob,”saysEdinger.Eachcrewhasaleadpersonandatrainee.Whenthattraineebecomescompetenttoapredeterminedlevel,Iexpecttheworkgrouptogetanothertrainee.”OthernewemployeescomethroughtheIndianapolisarea’sexcellentschoolsystem,fromaeronauticalengineersfromPurdueandIndianaUniversitiestothenearbynetworkoftechnicalcollegesinthenation’stwelfth-largestcity.“Wedon’tgolookingforA&Ps[certifiedairframeandpowerplantmechanics]forthecompletioncentre,”saysEdinger.“Theyareinabundanceinthemaintenanceandrefurbishmentfacility,buttheirskillsarenotrequiredinthecompletioncentre,asaregoodcabinet-making,sheetmetalfabrication,orupholsteryskills.”

Retention and internal growthOfthe40orsooriginalemployees,Edingersays,about30arestillwithcomlux.“Thatcontinuityisimportant.still,weareopentonewideas.Oneadvantageofbeing‘new’isthatwedon’thavetodosomething‘thewayithasalwaysbeendone.’I’mconstantlysaying,‘Thisisnotmycompany;it’syourcompany.Ifthere’saproblem,letmeknow.Let’sfigureoutthebestwaytoaddressit’.”Discussionsincludemultiplelevelsofemployees;whoeverisclosesttotheproblemoridea–heorsheisthere.“Weworkontheproblemuntilwehaveitfiguredout,butwekeepmonitoring.Ifwe’rewrong,westopandfigureitoutagain.”Beingthebestisnoteasy,butit’srewarding,andaidsretentionand‘espritdecorps’wheneveryone’sthoughtfulideasareconsidered.

Refurbishment and MaintenanceAlthoughtheoriginalbusinessinIndianapoliswasbasedonmaintenance,thatpartofthebusinesshadnotbeenexpanded,ascomluxestablisheditselfasapremiercompletioncentre.Recognisingtheopportunitythatmechanicalrefurbishmentbrings,though,thecompanynowdoesnothavetolimititselftonew,“green”aircraft.The“old”facility(renovatedin2010)isauthorisedforworkonAirbus,Boeing,BombardierandGulfstream.

EMEA & Asia

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sEcTORFOcUs:TRIPPLANNINGREsOURcEs

PlanningAhead

Getting from point A to point B is one of mankind’s fundamental challenges. But how about doing it at 30,000ft and 500mph

with a thunderstorm approaching? Fortunately today’s technologies have made it easier and more affordable for you to navigate efficiently, cameronheffernandiscovers.

Tripplanningmightrightlybeconsideredthecanaryinthecoalmineofthebusinessaviationindustry–theleadingindicatorofthesector’sstrength–justliketheDowJonesIndexrelatestotheeconomyasawhole.Asbusinessaviationhas(slowly)reboundedfromtherecentrecession,sohastheleveloftripplanningactivity,ofcourse.Butwhatmightnotbeasself-evidentisthatthe

currentgenerationofflightplanningtoolsandservicesaremoreaffordable,robustandeasy-to-usethaneverbefore.Thepost-recessionaryclimatehasforcedboththeproduceroftoolsandsoftwareaswellasserviceproviderstocreateapplications,productsandservicesthataresimple-to-useoutofthebox,highlycustomisableandinexpensive.

45

sEcTORFOcUs:TRIPPLANNINGREsOURcEs

Whilethenumberoftripshasrisenoverthepast12-18months,bizavusersandflightmanagersarestillconcernedpredominantlywithpriceandvalue.Notonlyarecustomersmorefrugal,theyarealsoawareofhowfasttheindustryisadvancingandexpectmorefromtheirmoney.“Giventhetechnologicaladvancementsandincreasedpossibilities,theclientelehashigherexpectationsand,asaconsequence,ismoredemanding,”saidMarkusschuler,DirectorofGroundOperations,AircraftManagementDivision,Long-RangeDispatchforJetAviationAircraft.

Us-basedFltPlan,createdmorethan5.3millionflightplansin2011.Theiradvertising-supportedmodelallowsthemtoofferfull-serviceflightplanningatnochargetoregisteredusers,accordingtoFltPlanPresident,KenWilson.Theservice,whichhasalwaysbeenfree,assistsusersinthecreatingandfilingIFRflightplans,obtainingweatherbriefingsandprovidesanavigationlogforflightsintheUs,Bahamas,Bermuda,andflightsto/frommanycanadian/Mexicanairports.ThewebsiteisgearedtowardstheIFRPilotandcanstillbeusedbyVFRPilotsorInstrumentPilotsgoingVFR.

Ease of Use ParamountLow(orno-charge)pricesaren’teverythinghowever.Overall,theflightplanningindustryismoreawareoftheneedforfast,universallyaccessiblesystemsthatenableoperatingcrewstoextractdata,plans,fuelandallresourcesneededtocompleteasuccessfulmissionwhilstontheroad.Thisgivesflight,supportandgroundcrewsaccesstoup-to-the-minuteinformationoneverythingneededtoplanatrip,adapttoweatherandre-routing,handlecargohandlingandthelike–allinamannerseamlesstothebusinessaviationcustomerwhoneedstoconductaconferencecallat30,000ft.

Increasingly,thismeansadaptingandupdatingthemostubiquitousdevicesavailableforrobust,data-richsystemstohandletripplanningincomprehensiveways.Randystephens,aDivisionVicePresidentforUniversalWeatherandAviation,explains,“Moreandmoreusersareaccessingtheirflightplans,weatherbriefingsandtripdetailsviamobiledevices.Ourclientsdon’twanttohavetoswitchbackandforthtomultipleapplicationsorcompaniesfordifferentservices–theywantitallinoneplaceandavailablewherevertheyare.”

Inotherwords,bringthetechnologyandfunctionalitytothedevicesalreadyinuse–nottheotherwayaround.NodevicebetterpersonifiesthisapproachthantheiPad.

iPad and Flight Planning – A perfect marriage?TheiPadmaybethesinglepieceofhardwarethathasmostaffectedthewholeflightplanningballgame.Tosome,itrepresentsabigsteptowardsthepaperlesscockpit,especiallyasusagecontinuestogrow.

“Youcouldprobablywriteafull-lengthbookabouttheeffectoftheiPadontheaviationindustry,”saysRyanFrankhouser,InternationalTripsupportmanagerforARINc.“Ican’tthinkofonesingledevicethathasbeenadoptedfaster,orimplementedmorequickly,intotheday-to-dayworkflowsofflightdepartmentsaroundtheglobe.”

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ARINcestimatesthat40%oftheirusersaccesscontentthroughtheARINcDirectiPadapplicationand20%oftheconnectionstotheirwebsitearemadeusinganiOsdevice.ARINc’sDirectiPadappprovidesaccesstoflightplans,currentweather,worldwidechartsandapproachprocedures,allwiththeabilitytolinkpilot/co-pilotcommunicationsviathebuilt-inBluetoothlink,andviewreal-timeGPspositiondataonamovingmap.

Thisconnectivitydoesn’tstopatthecockpiteither.“Thecaptainisnowreachablealmostanywheretochat,sendemails,pdffiles,e-versionsofflightbriefs,”saysKhaledshurbaji,OperationsManagerofJetex.“This[accessibilityresultsin]easier,smoothercommunication.”

Forexample,theFlightManagerMobileiPadappfromRockwellcollinsprovidespilotswithaccesstoseveralmodules,includingaworldwideairportdirectory,globalaviationweatherandadocumentrepositoryforviewingtripbriefsandotherinformationrelevanttothetrip,aircraftorcrew.PilotscanalsologdetailsoftheirtripandsynchroniseitwiththeAscendFlightOperationssystem(FOs)scheduleanddispatchsoftware.

Customised Approaches Still ReignIt’sneverjustaboutthetechnology,ofcourse.It’smoreaboutwhatthenewtechnologiesandtoolscanenableinthecockpit.Anotherkeytrendmanyprovidersidentifyintripplanningistheimportanceofflexible,seamlessback-officecoordinationtoensurequick,efficientbilling.“Accountingandfinancegroupswithinaflightdepartmentareaskingmoreandmoretoreceivetheirinvoicingelectronically,suchasanXMLfile,inlieuoftraditionalbilling,”saidTedGlogovacaJeppesenseniorproductmanager.“Thisallowsthemtoevaluateandanalysethedataand,ifneeded,implementnewpracticestoreduceexpenses.”

Attheendoftheday,thisisstillaservice-basedindustry,servingclientsaccustomedto5-startreatment.successfulprovidersdon’tlosesightofthatmaxim.“Maintaining[high-qualityservice]asaflightplanningcompanywillalwaysstandyouingoodsteadwithyourclient,”sayschrisAnderson-JonesofUK-basedtripsupportproviderFlightworx.“It’sallabouttrustinthisindustryandlookingafteryourcustomers’bestinterestsandnotjustsayingyoudo.”

Trip Planning – What Do You Get?It’salotmorethanjustgettingfromLondontocasablanca.Today’stripplanningtoolsandservicesaremoreaccessible,powerfulandaffordablethaneverbefore.Anyofthefollowingelementscouldbeincluded:

• Navigation:paper-basedand(increasingly)electronicchartsthatdetailthebestwaytogetthere

• Trip/flight planning:Allthedetailsyouwillneed,includingitineraryandrouteplanning,landingpermits,pre-flight,groundhandling,permitting,airfieldslots,flightbriefing,ATcandmuchmore.Providersareincreasinglyturningtointernet-andPc-based“paperlesscockpit”servicestodeliverthemostup-to-dateinformation

• Fuel services: mostcost-effectivewaysandlocationstoupliftjetfuel

• Weather changes:stayingup-to-the-minuteontheenvironmentcansaveyoutime,moneyandsurprises

• Weight and balance:Toolsandservicestohelpyouloadandequipaircraftformaximumefficiency

• Back office: chargeandpaymentoptions,trackingandmaintenance

• On the ground: groundtransport,hotels,catering,security

• International trip planning:departure/flight/landingpermits,overseaslawsandairportpolicies

SHANNON AIRPORT, IRELANDEUROPE’S NO.1 AIRPORT FOR TECHNICAL STOPS

There are many reasons why Shannon Airport leads the fi eld for technical stops:∑ No operating restrictions (no slots or curfews)∑ 24 hour operation, including fuelling∑ Very competitive fuel prices∑ 3,200 metre runway (10,500 ft)∑ Unique US Customs and Immigration Preclearance for business jets ∑ Centre of Excellence for aviation business development

Contact Joe BuckleyEmail [email protected] number +353-87-6375840

www.shannonairport.com

SHANNONAIRPORT

SHANNON

LONDON

IRELAND

UNITEDKINGDOM

19745-SNN-Tech-Stops-220x285.indd 1 25/09/2012 13:17:25

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RevolutionThe Light Aircraft

sEcTORFOcUs:LIGhTAIRcRAFTMARKET

When you fly into a business airport, the little aircraft parked on the tarmac may seem rather

insignificant. However, they do serve a very useful purpose and the technology of propeller-driven private aircraft has been undergoing a revolution in the past two decades. Rodsimpson reports.

sinceWorldWarII,thevastmajorityoflightaircrafthavebeenbuiltbyasmallgroupofAmericanmanufacturers,notablycessna,Piper,Beech,RockwellandMooney.Althoughmanythousandsofcessna172sandPipercherokeeswenttoprivateownersasrecreationalmachines,therehasstillbeenalargemarket,particularlyintheUnitedstates,formorepowerfulfour-andsix-seatersforuseasseriousbusinesstransports.Aircraftsuchas

theBeechBonanza,Pipersaratogaandcessnacenturionofferrespectablespeedandpayload—andcanhalvethejourneytimeofacaron200-milejourneysbetweencities.

Thelightaircraftmarketofthe1960sand1970shitadeliverypeakofover17,000aircraftin1978.however,theindustryhitanunexpectedcrisisintheearly1980swhenproductliabilityissuesforcedcessnaandother

Beec

hcra

ft B

onan

za G

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RevolutionThe Light Aircraft


OEMstoabandonlightaircraftmanufacturingandtheyonlyreturnedtoproductionin1994whenthissituationwasresolved.Unfortunately,thehighvolumesofthepastareneverlikelytoreturnandtotalsalesofconventionalpiston-engineaircrafthaveonlyaveragedaround1,800duringthepastdecadewithadeclinetoonly886in2011.Thisispartlybecausetraditionalaircrafthavebecomemoreexpensive—forexample,thecessnaskyhawk,whichcost$52,350in1984wasrelaunchedin1996at$133,700andtodayhasapricetagof$307,000. Itis,however,hardtocomparetoday’saircraftwiththosethatwentbefore.Untiltheearly1990s,mosttypeshadtraditionalmetalconstructionandinstrumentpanelswithcirculardials—pilotsstillnavigatedwithamapandcompass,backedupbyaplasticprotractor/calculator.Asforpowerplants,horizontally-opposedpistonengineshadnotchangedgreatlyfromthoseusedinWorldWarII.Allthesetraditionalfeaturesweredestinedforchange,thefirstrevolutionbeing“plastic”airframeconstruction.AircraftmadefromGRP(Glass-ReinforcedPlastic)firstappearedinFranceinthemid1960swithWassmerbuildingnearly200aircraft.TheAustriancompany,hOAc,whichbuiltDimonamotorglidersfromthismaterial,becameDiamondAircraftanddevelopedthecompositeKatanatwo-

seattrainerand,later,thefour-seatDA40andtwin-enginedDA42.customerswelcomedthesenewaircraftbecauseairframesmadefromglassandcarboncompositesarelighterwithabettersurfacefinishandwithoutthecorrosionwhichblightsmetalaircraft.

AtaboutthesametimecirrusDesign,underAlanKlapmeier,developedthecirrussR20-ahighperformancefour-seatermadefromcompositeswithrevolutionarysidestickcontrolsandcapableofcruisingatnearly200mphforupto900miles.cirrushasdeliveredmorethan5,000ofthesR20andsR22modelstodate—despiteacurrentpricetagof$701,900forthetopoftherangesR22GTs.Yougetwhatyoupayfor,though—thisisasophisticatedaircraftwiththeabilitytoflyintoknowniceyconditionsandfittedwithanactivetraffic-alertsystem,TAWs-Bterrainwarning,enhancedvisionandelectronicnavigationcharts.cessnaisalsomovingintocompositeconstructionwithitscorvalisTTXwhichitclaimsistheworld’sfastestfour-seater.YetthegreatestuseofcompositesisintherapidlygrowingLightsport(andUltralight)sector.Aimedatrecreationalpilotswhocannotpaytheexoticpricesoftraditionalaircraft,theLsAstypicallycost$80,000to$150,000andaremoderntwo-seaterswithgoodperformance.

Cir

rus

SR22

GT

S

The greatest use of composites is in the rapidly growing Light Sport sector

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ThissectorisdominatedbymanufacturersintheczechRepublic,Germany,ItalyandPolandwhoareproducingveryattractivemachinesataffordablepricestoreplaceolderprivateandtrainingmachines,manyofwhichwerebuilt40yearsago.

Enginesforlightaircraftarealsoundergoingchange.Manycessnas,cirrusesandPipersstillusetraditionalcontinentalandLycomingengines,nowwiththeenhancedsafetyoffuelinjection,buttheseareunderthreatfromaworldwideshortageofapprovedunleadedfuel.Jet-A1turbinefuelforairlinersandbusinessaircraftisconsumedinmuchgreaterquantityand,insomepartsoftheworld,unleadedaviationspiritisunavailable.Whileresearchcontinuesintonewalternatives,thepopularsolutionisamovetodieselengines,whichcanburnjetfuel.DiamondAircraftpioneeredtheuseofthecenturionand,later,theAustrodieselsintheirDA40andDA42,andcessnahasrecentlylaunchedanewversionoftheModel182skylanewithansMAdieselengine.DieselsaregenerallytooheavyforverylightaircraftbutBombardierhasbeenabletosatisfythatmarketwithits80hpand100hpRotax912lightpistonengineswhichcanoperateonstandardunleadedcarfuelandhaveprovedtobeextremelysuccessfulandreliable.

Movingintothecockpit,thearrivalofGlobalPositioningsystems(GPs)intheearly2000sbroughtcompactsystems,suchastheMagellantoreplacethelong-establishedVOR

sets,buttheseunits,withdigitaldisplays,rapidlygavewaytointegratednav/com(navigationandcommunications)equipment.LeadingthefieldwasGarminwiththeirGNs430/530whichprovidedamovingmapGPsdisplaywithawidearraynavigationfunctionandamodernradioinonecompactmodule.ManymanufacturersofolderaircraftreplacedtheiragedKingandNarcoradioswiththesemodern“boxes”,givingpilotsamajoradvanceinfunctionality.Thenextstep,againledbyGarmin,wasthefullscreen-basedcockpitwiththreepanel-mounteddisplaysreplacinground-dialinstruments,normallyinvolvingonePrimaryFlightDisplay(PFD)showingalltheinstrumentationandMulti-FunctionalDisplays(MFDs)whichthepilotcanconfigurewithmovingmaps,airfieldcharts,systemsdataandreal-timeglideslopeinterceptionandrouting.TheGarminG1000isnowthesystemofchoiceonallnewmainstreamlightaircraftwhilesmallercompactscreensystemsareavailablefortheLsAandultralightaircraft.TheiPad,connectingwiththemainsystems,israpidlycomingintouseforflightplanningandotheradvancedfunctions. ModerntechnologyhasbroughtmorechangetolightaviationinthepastdecadethanatanytimesinceWorldWarII.TherearestillmanythousandsofolderaircraftgivingexcellentservicebutmodernLightGeneralAviationhas,effectively,splitintotwoparts—themainstreamaircraftforbusinessuseandseriousprivatetransportandtherecreationalsector.however,botharesettoseeever-growingchangeaselectronictechnologyextendstheboundaries.

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FcREVIEW:AIRcRAFT

The New Legacy Experience

The success of the Brazilian company, Embraer, in establishing itself as a

major business aircraft manufacturer in little more than a decade has rather taken the corporate aircraft market by surprise. As Rod simpson reports,

once just a producer of airliners and military aircraft, Embraer will soon offer one of the industry’s most comprehensive range of business jets with seven types covering nearly every segment of the market.

EmbraerstarteditsbusinessjetdevelopmentbyusingtheERJ-135regionalairlinertodeveloptheLegacyandtheninvestedinarapidprogramofnewmodeldesign,commencingwiththeentry-levelPhenom100and300andalsotakingtothehighgroundwiththeLineage1000,basedontheE-190airliner.AlloftheseaircraftarewellestablishedinthemarketandEmbraerdelivered99aircraftlastyearincludingthreeLineage1000s,13Legacy600/650s,42Phenom300sand41Phenom100s,bringinginrevenuesofover$1billion.

havingsuccessfullylaunchedthetwoPhenoms,thecompanyhasnowsteppedupthepacetofillthegapbetweenthePhenom300andthesuper-midsizeLegacy600.Theyhavechosentooffertwomodels,theLegacy450andLegacy500,whichhave,essentially,thesameairframebutdifferentfuselagelengths.Embraerreferstotheseaircraftas“mid-light”jetsbuttherealityisthattheywillofferdirectcompetitionformid-sizeandsupermid-sizeaircraft,suchasthecessnacitationsovereignandBombardierchallenger300.

Thenewaircraftwerefirstannouncedatthe2007NBAAconventioninAtlantaandformallylaunchedinApril,2008astheMLJandMsJ—laterbeingrenamedLegacy450and500.EmbraerhaselectedtostartbyprototypingtheLegacy500and,onceitsdevelopmentiswelladvanced,willfollowwiththeLegacy450.TheonlydifferencebetweenthemodelsisthattheLegacy500hastwoextrafuselagesections,aheadofandbehindthewing,whichadd4ft6in(1.37m)totheoveralllengthandasimilarlylongercabin.Inpracticalterms,thismeansoneextraseatintheLegacy500butthereareseveralinterioroptions,allowingforside-facingdivanstoreplacesingleseats,providingcapacityforupto12passengersinthe500andnineinthe450.TheLegacy500willbepricedat $19million(at2011rates). ThecabinsoftheseaircraftfeelveryspaciouswithgreaterheadroomthancompetitorssuchasthecitationXLs+andhawker750andwithaflatfloorratherthanthedroppedcentreaisle,whichiscommoninthiscategory.Thecabin,whichhas6,000ftpressurisation,hasbeendesignedbyBMWGroupDesignworksUsAandismodern

andfunctionaltomaximiseavailablespacewithEmbraer’sengineersensuringthattheinterioriswellilluminatedwithsevenlargewindowsoneachside.Theaircraftwillcomeequippedwithhoneywell’sOvationselectcabinconnectionsuitewhichcanbecontrolledfromaniPadandprovidessurroundradio,afullhighdefinitionvideosystem,EthernetandvoiceanddataconnectivitythroughIridium,InmarsatorAircell’sGo-GoBizsystem.InthestandardLegacy500configuration,witheightfullyrecliningandswivelingseatsintwoclub-fourgroups,theseatscanbeberthedtoprovidefourbeds.

Therearfuselagehousesalarge110cu.ft.externally-accessiblebaggagecompartmentandthereisanadditional40cu.ft.ofinternalbaggagecapacity.AtthefrontoftheLegacy500(andoptionallyontheLegacy450),positionedoppositethemainentrydoor,willbealarge“wet”galleyequippedwitharefrigerator,microwaveandconvectionoven,Nespressomachineandplentyofstoragewhile,attheback,isafullyenclosedrestroomwithcabinwindow,standardvacuumsystemandanoptionalbeltedseat.

Embraer will soon offer one of the industry’s most comprehensive range of business jets with seven types covering nearly every segment of the market

Legacy 450 cabin

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FcREVIEW:AIRcRAFT

BothofthenewLegacysarepoweredbyhoneywell’shTF7500Eturbofans,whichmeet“green”targetsforlowercAEP/6emissionsandstage4exteriornoiselimits.however,themostsignificanttechnicalfeaturescomeinthecockpit,whichisfittedwithsidesticksandanautothrottle,andhasfly-by-wireflightcontrolsfortheelevator,ailerons,rudder,andspoilersreplacingconventionalcableandcontrolrodlinkages.Fromthecustomer’sperspective,fly-by-wire(FBW)bringsweightsavings,improvedperformanceandsmootherflight.however,mostimportantly,itaddsanextralayerofsafetythroughreducedcrewworkloadandbydeterminingthelimitsatwhichtheaircraftcanbeflown.DuringarecentFlyCorporatesessionintheLegacy500cockpitsimulator,itwasclearthat,inextremeconditionsofhighstress,thecrewwillbeunabletoaccidentallystallorover-rotatetheaircraft.EmbraerpointsoutthattheLegacy450and500aretheonlyfly-by-wireequippedbusinessjetspricedatlessthan$50million.TheflightdeckitselfisfittedwiththeRockwellcollinsProLineFusionsystemwithafour-screendisplayandwithahead-upGuidancesystemandsyntheticandEnhancedvisionsystems. ThenewLegacysareatthetopoftheperformancebracketforthisaircraftclasswithahigh-speedcruiseofMach0.82. TheLegacy500canflyfourpassengersandtwocrewfor

3,000nauticalmileswithNBAAIFRreserves—puttingLondonwithinrangeofNewYorkflyingeastbound.The450isashorter-rangeaircraftat2,300nauticalmiles—whichissuitableforflyingfromsaoPaulotoLima,orGeneva toJeddah. BecauseofthecomplexityoftheFBWsystem,developmentofthenewLegacyshasslippedfromtheoriginaltimeschedulebutthefirstofthreeLegacy500developmentaircraftwasrolledoutonDecember23,2011andtheengineswerefirstrunonJanuary17,2012.sincethen,anextensiveseriesoftaxyingandsystemstrialshavetakenplaceinpreparationforafirstflightinthesecondhalfof2012.ThesecondprototypeissubstantiallycompleteandthethirdwillfollowshortlywithconstructionoftheprototypeLegacy450alreadyinhand.Thefirstquarterof2014withfirstdeliveriesfollowingthereafter.TheLegacy450willflyinthesecondhalfof2013withfirstdeliveriesayearlater.hopefully,theywillfulfilthepromisesofEmbraerPresidentandcEO,FredericoFleurycurado,whosaid,whentheaircraftwereannounced,“Webelievethesenewjetswillrevolutionisethemidsizeandmid-lightcategories,offeringbest-in-classfeatureswithaflat-floorstand-upcabin,premiumcomfortinamoderndesign,full fly-by-wiretechnology,superiorperformanceandlowoperatingcost”.

Certification of the 500 is targeted for the first quarter of 2014

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FcREVIEW:AIRPORTs

Blending quietly into the surrounding Hampshire countryside, TAG Farnborough Airport has

managed to find a voice that captivates and enchants on a global stage. sanjayRampal cranks up the volume to discover more.

Farnborough Airport:The gateway to 21st century business aviation

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FcREVIEW:AIRPORTs

RegardedbymanyasapremierhubforbusinessaviationintheUK,TAGFarnboroughAirportrepresentsaparagonofcontemporaryairportdesignwherestylecertainlymeetssubstance.Passengersandaircrewarrivingattheairportaretreatedtothefunctionalaestheticsofthewing-shapedaluminium-hewnterminalbuildingandthetwoadjacent,three-baywave-styledhangars.Butasidefromeye-catchingarchitecture,howdoestheinfrastructurecopewiththeunpredictabledemandsofunscheduledbusinessaviation?

Emphasisingtheairport’suniquesellingpoint,cEOofTAGFarnborough,BrandonO’ReillytellsFlyCorporate.“Wearetheonlyprivateairportdedicatedtobusinessaviation,notahybridoperationclutteredwithlow-costcarriersandgeneralaviation.Itrepresentsabusinesscentreofexcellenceofferingaone-stopshopforpassengers,operatorsandOEMsalike.”

Grand Design with a PurposeWith57acres,theextensivelyrefurbishedairporthasthecapacitytohandle28,000movementsperyearwiththegradualincreaseto50,000by2019inaccordancewithlocalgovernmentplanningrules.Theairportishometoabout65jetsand70residentcompanies,ofwhich15arecharteroperationswith1000staffonsite.AccommodationneedsarealsocateredforbythelavishAviatorhotel,providingviewsbeyondtherunway.

Maintenancefacilities,beingOEMapproved,arethedomainoftenantsTAGEngineeringandGamaAviation,collectivelydeliveringtheexpertisetosupportallclassesofairframesfromBombardier,hawkerBeechcraft,andDassault.Addingtothiscomprehensivemixarethe15full-motionflightsimulators,housedbyFlightsafetyInternationalattheairportfortrainingcorporatepilots.

Althoughtheairportiscomplete,theonlycompanyexpectedtoexpanditsoperationsisGamaAviation,asFarnboroughhashelpedittowinrecentnewbusiness.

Location, Location, LocationEnsconcedatheathrowandwithdiminishingslotavailability,GamamoveditsLearjetfleettoFarnboroughin2002.commentingonthemovePaulcremer,GamaAviation’scommercialManagersaid,“heathrowwasasqueezeandtheterminalatFarnboroughwasbeingredevelopedsoitwasanopportunity.WetookthetimetoeducateourcustomersonconvenientaccessviatheM3motorway,closenesstoLondonandthecatchmentareasofsunningdaleandWentworthwherealotofhigh-net-worthclientslive,andnowtheypreferit.”

cremerwentontocitegoodrampaccessfortheover-10-tonnecategoryofjetandtheairport’sabsenceofgeneralaviation,aswellasbudget-carriertrafficbeingotherpluspoints.

Although the airport is complete, the

only company expected to expand its operations is GAMA Aviation

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FcREVIEW:AIRPORTs

BombardierandEmbraerhavelong-establishedsalesofficessupportingtheirEuropeancustomerbasefromtheairport.Bombardierinparticularopeneditsnewregionalsupportoffice(RsO)atthisyear’sFarnboroughAirshow.Withcustomernumbersinfluencingthedecision,RsOmanager,MarcWalkersaid,“Weco-locatedwiththesalesteamalreadytheretoworkwithengineersandpilotsrightuptovisitingaircraftowners.FarnboroughaccountsformostofourcustomermovementsandallowsustointeractwiththeoperatorsbasedheresuchasVistajet,AcropolisAviationandothers;sothechoiceoverLutonwasclear.”

Aircraft MovementsTherecessioncontinuestobitewithcharteroperatorsattheairportsoldieringthroughtheslump.Withitsfleetofmobilecleaningvansdashingtotheapronsandfacilitatingrapidturnarounds,aircraftdetailingcompany,Avialogisticshasseenvolumesfall.companygeneralmanager,VasKarimexplained:“Thechartermarkethastakenahitbutatthesametimethesizeofplanewedetailhasincreased.”

Echoingsimilarsentiments,TAG’sO’Reillysaid,“Weareoperatingat2007levels,butvolumesthisyearareflatdespitethegoodspikeduringtheOlympics.ThechangeinthemixofplanesarrivinghasbeennotablewithmoreofthelargerAcJandBBJclassesalongwithnextlarge-sizecategoryintheformofGlobalsandlargerGulfstreams.Butcapacityistherewhentherecoveryhappens.”

The Farnborough Club.Thecloseproximitytosuppliersandcustomershasbeenbeneficialforall.Extollingthecamaraderie,Bombardier’sWalkersaid,“Thecommunityisacloseone,especiallywitheveryonehelpingeachotheroutwhenissuesarise.”

Farnboroughisaself-containedentity,withcustomerservicebenchmarksveryhigh.howevertheprestigeofbeinglocatedattheairportissomethingthatallappreciate.Awareofthereputation,managingdirectorofJetBrokersEurope,TimBarber,said‘ItreallygivesyouagoodfeelingwhenyoutellcustomersthatyourofficesareatFarnborough.Afterall,theBondmovieswereshothere!’

Farnborough is a self-contained entity,

with customer service benchmarks being very high

DNA. It Matters.Examine each and every aspect of a Falcon and you’ll fi nd genius at work.But what makes a Falcon a Falcon is in its genes. Lightweight strengthand maneuverability, battle-tested in Mirage and Rafale jet fi ghters.Unrivalled credentials for engineering excellence and technological innovation.And generation after generation of business aircraft that consistentlyprove best in class for performance and effi ciency. And for pure genius.

Find out why. Scan the code.Or visit falconjet.com/dna

220x285-UK.indd 1 27/09/12 10:44

Bizav User: Erin Chappel

“At school I took an aptitude test and one of the suggested careers was piloting”

61

FcREVIEW:UsERPROFILE

After 18 years of turning left on entering an aircraft, Erin Chappel now turns right and

heads directly to the cabin, leaving the cockpit to someone else as she pursues her new career as an author. DianaAlbiol catches up with her as she takes delivery of a new Phenom 100.

With5,500flighthoursbehindherandfourtyperatingstohername,ErinhasflownFalcon2000s,Falcon50s,Lear35/55sandLear60sthroughoutherlongcareerasacorporatepilot.Butherloveofaviationstartedlongbeforeshetooktotheskies.

“AtschoolItookanaptitudetestandoneofthesuggestedcareerswaspiloting.IknewinstantlyitwaswhatIwantedtodo,”ErintellsFlyCorporate.“Ialwayshada greatinterestinmathsandsciencesbutIhadnoideawhatIwantedtodobeforetakingthetest.”

OnleavingschoolErinoptedtotaketheflight/science-basedprogrammewithafocusonmeteorologyatEmbryRiddleAeronauticalUniversityDaytonaBeach,FL.Afterfouryearsshegainedadegreeinaeronauticalscienceandwentontoteachflyingandsimulationtrainingattheuniversityforafurtherthreeyears.

Togainmoreexperience,Erinreturnedtoherhometownofchicagototakeupapositionaspartofamedicalcharterteam,responsiblefortransportingorganstovariousdestinationsacrosstheUs.

ItwasduringherroleasacorporatepilotforKimberlyclarke’sskywaycommuterservicethatshegainedvaluableexperience.“Thiswasaninterestingperiod,flyingBeech1900DModelaircraft,whichreachedamaximumof25,000ft.Duringchicago’swinters,let’sjustsaythisiswhereIlearnedmyradarskills...”

FromthereErinwentontoflyaLearjet55forWasteManagementinchicago–whereshewasthefirst-everfemalepilotatthecompany.“Thiswasagreattimeinmycareer,”sheremembers,“Theywereverysupportivegiventhatthiswasintheearly90’sandvery‘oldschool’.”

WhenErinjoinedsearsRoebuck’scorporateaviationteamin1999shegainedherstripesasacaptainandflewFalcon50sand2000s.“OvertimethecompanydownsizedtoLearJet60,astheythoughtthatthatwasamoreeconomicalimagetopresentsoIalsoflewthisforsometime,”sheadds.

Butwhenrecessionhit,andsearsstartedsellingoffitscompanies,itwastimeonceagainforErintomoveon.“Itwasaveryunstablejobmarketforpilots.Youhopedtoholdontothebestjobsbutwithapublicimagethefirstthingtogoisthecompanyjet,”explainsErin.“MylastjobinaviationwasflyingaFalcon2000foraprivateclient.ThenmypersonalcircumstanceschangedandIdecidedtoleaveaviationforawhile.”

Erinhadalreadygrownaccustomedtotravellinginthecabinofaprivateaircraft,asshewouldfrequentlyjoinherhusbandonbusinesstripsacrossEuropeandtheUs,

onboardhiscompany’scitationXaircraft.Marriedtoaseniorexecutiveofoneoftheleadingenergycompanies,Erinfoundherroleofcorporatespouseneededmore ofhertimeandattentionandherflyingcareerwas putonhold.“Thingshappenforareasonandafter flyingallthoseyearsIknewatsomepointthatIwouldhaveasecondcareer,butithappenedalittleearlier thanexpected.”

herlifeasapilothasledherneatlyontohernewcareerasanauthor.Erinkeptregularjournalsofherwork,collectingstories,documentingvariouseventsanddestinationsshevisited.Attheendofhercareershehadamassed20detailedjournalsofherflyingdaysandthesearewhatcontinuetofuelherwritingtoday.Withtwonovelsalreadycompleted,bothinfluencedbyherexperiencesandencountersincorporateaviation,sheisabouttoembarkonathirdnovel.

“Myjournalshadadualpurpose.TheyhelpedmetoventormakesenseofthestuffIencounteredasafemalepilotandtoalsodocumentsomeofthecoolplacesIvisitedandpeopleImet.Thisiswheremywritingpassioncomesfromand,whilstmybooksarefiction,Ihavebasedalotoftheideasonmyaviationjournals.”

“The decision to transition into

the light jet area was purely a function of time”

Erin’slistofprioritieswhenshe’sapassengerandwhenshe’sinthecockpit:

Passenger vs Pilot

headroom vs head-updisplayspaciousfeel vs Asmanygadgetsasspacewillallowsleek,moderninteriordesign vs Five-pointharnessandadjustablesunvisorsFullyarticulatingseats vs AseatthatlocksinplaceFlataisleandfloor vs Plentyofclosetspacetostorepilot“stuff”Lavatorywithadoor vs JustalavingeneralLargewindows vs Newest-generationcollisionavoidancesystemPowerplugsformyiDevices vs APUthatcanbeusedasaback-upgeneratorDVD/cabinentertainmentsystem vs Fullyintegratedflightmanagementsystemsatellitephone vs AviNetGlobalDataNetworkMinimalfuelstops vs AsmuchfuelaspossibleGettodestinationfast vs Asuperpowerringthatshiftsallupperlevelflowstotailwindssmoothrides vs AbilitytoclimbtoatleastFL410.(41,000ft)Affordableprice/operatingcosts vs JobsecurityQuietcabin vs Noise-cancellingheadsetsInflightsnacks vs FigNewtons,coffeeandBeeman’sgum

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FcREVIEW:UsERPROFILE

ButbusinessaviationisplayinganevenbiggerroleinErin’snewcareernowassherecentlytookdeliveryofaPhenom100.Withseminarsandmeetingsacrossthestatesandfuturebooksignings,thenewaircraftis,asErinsays,amuchneededbusinesstool.

AfterhavingaLanceairfor7years,whichErinandherhusbandbuilttogether,shedecideditwastimetoinvestinanaircraftthatwouldserveherrequirementsforregionaltravel.

“Thedecisiontotransitionintothelight-jetareawaspurelyafunctionoftime.Theinvaluablehoursweweresacrificingdrivingbackandforthtobusyairports,insecuritylines,lengthycheck-inrequirements,andtrafficdelays.TheflexibilityandconvenienceofthePhenomallowsustobeabletoworkafulldayandthenstillgetoutoftownfortheweekend.Iwantedtohavetimeontheplanetocreateandnotwastehoursattheairport.”explainsErin.

havingoriginallyfalleninlovewiththehondaJet,togetherwithherhusband,Erinsetaboutsearchingfortheidealaircraft.“Ididnotwantanothersingle-engineaircraftandwelookedhardatthelight-jetmarket,fromthehondaJettothecJ1.WelookedatKingAirstoobecauseitwasaboutrangeandspeedforus.”

Finally,throughtheKansas-basedcompanyExecutiveAirshare,ErininvestedinaquartershareofaPhenom100.“Whenwemetwiththiscompanywespentalotoftimediscussingourrequirementsandwhatourmissionwas,whichformewastobeabletovisitasmanycitiesaspossibleinonedayandthePhenomwasclearlyanexcellentbusinesstoolgoingforward,”addsErin.

“ThePhenomhasagreatbalanceofrange(1178nm/2182kmfourpassengersNBAAreserves),speed(449mph/722kph/390ktas),altitudecapability(41000ft.),price/operatingcosts,andcomfort.Insomecases,suchastheKingAirc90,thePhenom’scabinissixincheswider,oneinchtaller,fasterandhasthesameorslightlylessoperatingcosts.AnothersellingpointweconsideredwasthatEmbraeralsooffersa300versionthathasthesamecabincrosssection,lay-flatseats,cancarrysevenpassengersfor1978nm(NBAAIFRrange)andis70knotsfasterthanitsyoungerbrotherthe100,”explainsErin.

ButtherewasanotherthoughtbehindthisbuyingprocessandonethatleadsErinbackintothecockpit.“IthoughtIwouldneverflyagainbutIrecentlystartinggettingtheurgetogetbackbehindthecontrols.AllmyratingsarestillvalidandwhenwewerebuyingthePhenom,myhusbandandIsaidthatonedaywewouldbothqualifytoflytheP100.Onlythistime,ifIflew,itwouldbeonmytermsandnotoncallforsomeoneelse.”

To read more about Erin’s novels visit her blog and website: www.elchappel.com

Priorities:PassengervsPilot

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The launch of the iPad has totally changed the way we work and communicate. It provides a new platform for business applications and information sharing. FlyCorporate looks at some of the latest apps designed for the bizav market.

FcREVIEW:BIZAPPs

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66

When you think of Miami, you typically think of the nightlife: the Caribbean beats, the pastels and miles of picturesque beaches. But there’s a lot more to this city, home

to more than 5 million people and America’s seventh-largest metropolis. For starters, with many who want to take advantage of Miami’s temperate year-round climate, there are a lot of seasonal residents who rely on private aviation for their visits. You may also be surprised to hear that Miami is a younger city than you may have thought, with just 14% of Miami-Dade County residents over age 65, according to the US Census Bureau.

Landings:

Miami FC’s trip planning tool for executives

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AIRPORTS

Homestead GeneraL aviation miami-airport.com/homestead.aspsituatedaboutthreemilesnorthwestofthecityofhomestead,homesteadGeneraloffersquickandeasyaccesswithnolandingfees.Providingself-serviceJet-Aand100LLfuel,homesteadGeneralisthelastrefuelingstopbeforetheFloridaKeysandpointssouth.Theairportservesallaspectsofthegeneralaviationcommunityfrombusinessaircrafttoskydivingandgliding.

KendaLL-tamiami executive airportmiami-airport.com/kendall_tamiami.aspKTMBisabout15minutesfromthebusinesscentresofsouthMiami-Dade,withcloseaccesstotheFloridaKeys,EvergladesandBiscayneNationalParks.Theairportprovidesmodern,efficientandprofessionallystaffedFBOfacilities,servingprimarilybusiness,recreationalandprivateflights,asarelievertoMiamiInternationalAirport(MIA).

miami internationaL airport GeneraL aviation center miami-airport.com/mia_airport.aspMiamiInternationalAirport’sGeneralAviationcenteroffersservicestoprivateflightseverydayoftheyear,24/7.servicesarelimitedtotelephones,restrooms,informationandaroomypublicloungewithavendingarea.Useofatransponder,clearancetogointoandoutoftheFAAtower-controlledareaandtrainingoperationsareprohibitedattheGAcenter.

Boca raton airportbocaairport.comLocatedintheresortcityofBocaRaton,Florida,theairportishalfwaybetweenWestPalmBeachandFortLauderdaleandabout45milesfromMiami.It’sanotheralternativeifyouneedtodobusinessnorthofMiamiorinFortLauderdale.

dade-coLLier traininG and transition airportmiami-airport.com/dade_collier.aspAbout40mileswestofMiami,theDade-collierairportisnearthecollierandMiami-DadecountyborderandrelativelyisolatedwithintheFloridaEverglades.Thereisonerunwayof10,499ftinlengthandtheairport’sprimarypurposeisasaprecision-instrumentlandingandtrainingfacility.Landingis

onapriorpermissionrequestedbasiswithuserfeesforallaircraftover12,500pounds.

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siGnature FLiGHt support signatureflight.comThisFBOfacilityfeaturesa17,000sqftterminaland75,000sqftof hangarspace.Aircraftairframeandenginemaintenance,avionics,inspectionsandAOGsupportarealsoofferedonsite.Otherfeaturesincludeprivatemeetingfacilities,pilots’lounge,wirelessInternet,teleconferencingfacilities,flightplanning,privateshowers,fuelfarm,gourmetcatering,conciergeservice,limoservice,onsitecarrentalandcourtesytransport.

Homestead executive Jet center homesteadexecutivejetcenter.comThehomesteadExecutiveJetcenterathomesteadGeneralAirportoffersthestandardamenities7daysperweekfrom7am-7pm.Inaddition,cateringisavailable,asisLimoservicewithadvancenotice;numeroushotelsnearbyprovideeasilyaccessiblelodging.

LandmarK aviationlandmarkaviation.comAtKendall-Tamiami(TMB)andatMiami’sGAc,Landmarkprovidesawireless-equippedlounge,pilot’slounge,workstationswithInternet,aflightplanningroom,theater,fitnesscenter,hangarandotheramenities.Gourmetcateringisavailableatbothairports.

miami executive aviationmiamiexecutive.comMiamiExecutiveAviationservesOpalLockaExecutiveAirportandoffersfacilitiesrangingfromaweatherbriefingroomtosatelliteTVtoahangarandofficespace.

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opa-LocKa executive airportmiami-airport.com/opalocka.aspOpa-lockaExecutive(OPF)islocated7milesnorthofMiamiInternationalAirportand12milesnorthwestofcentralMiami.OPF,thelargestofMiami-Dadecounty’sfiveGeneralAviationAirports,hasanoperatingstaffof7,isopen24/7andhasnolandingfees.TheairportoffersfullFBOservices,awiderangeofaircraftrepairandmaintenanceservices,includingairframe,powerplantandavionicsrepair.

Fort LauderdaLe HoLLywood airport fortlauderdale.gov/fxeJust25milesfromdowntownMiami,FXErepresentsanotheralternative,particularlyifyou’redoingbusinessnorthofMiami.Fastandconvenient,FXEhas24-hourFAAairtrafficcontrol,aswellashotel,conferenceandrestaurantfacilitiesonthegroundsorwithinonemile.

hOTeLS

CONNeCTIONS

TheGreaterMiamiareaiswellservedbynumerousexecutivetransferservices,includinglimousineservice,helicopterandseaplanetransfers.Allairportsofferarangeoftransferservicesandmostrecommendbookinginadvancetoshortenwaittimes.LikemanybigAmericancities,Miamihasatrafficcrunch.Trytoavoidthemorningandafter-workcommutingtimesontheroad.ThemorningrushisheadingsouthtowardMiamiandtheafter-workrushisnorthbound.consideralsoflyingintooneofthesmallerairportsontheedgeofMiamiorinFortLauderdaleorBocaRaton.

tHe viLLa By Barton G.thevillabybartong.comTheVillaByBartonG.,locatedalongOceanDrive,isaboutiqueluxuryhotel,restaurantandeventspaceintheformerVersaceMansion.hotelguestsenjoypersonalbutlerservice,custom-designedFrettelinens,andthelatestintechnology,includinge-readersandfreeWi-Fi.Therestaurantservesacclaimedcontinentalcuisineinsidethepebble-mosaicdiningroomandalfrescodiningbesidethefamousThousandMosaicPool.hotelguestsenjoyexclusiveaccesstothemansion’supperfloorsandtwoprivatelounges.

saGamore HoteL sagamorehotel.comsagamore,the93-roomall-suitehotel,featuresastunningcontemporaryartcollection,withprovocativepiecesspreadthroughoutthehotel’spublicspacesandguestrooms.OfficiallyknownasTheArthotel,thesagamoreissituatedwithinMiami’sArtDecohistoricDistrict.choosefromoneof93suites,two-storybungalowsorpenthouserooms,rightintheheartofsouthBeach.Luxurioussuitesboastfabulousviewsofcityandsea,andfeaturemini-kitchenettes,Modernistfurnitureandoversizedwhirlpooltubs.

standard HoteLstandardhotels.com/spa-miami-beachOpenedin2005byhotelguru,AndreBalazs(whowon’tdivulgehowmuchheinvestedinthehotel),theworld-classstandardspaMiamiBeachhotel,issituatedontheVenetiancausewayinMiamiBeach.TheprimelocationprovidesnotonlystunningviewsbacktoMiamiBeachbutalsoasanctuaryfromthefast-pacedbeachpartylifestyle.Thehotelfeaturesoutdooryogalawns,gardenfirelounge,awaterfallhottub,hugesoundpool(alsofeaturingunderwatermusic),anarcticplunge,treatmentrooms,mudlounge,sunsetwaterfrontyoga,outdoorshowers,afullarrayofspatreatmentsandmuchmore.IthasbeennamedamongthebesthotelspasintheAmericasandthecaribbeanbyCondé Nast Traveller.

deLano delano-hotel.comOriginallybuiltin1947,DelanoisoftencreditedasakeycontributortosouthBeach’srebirth.LocatedintheheartofsouthBeachandsituateddirectlyontheocean,Delanoistheultimateurbandestinationhotel.Thehotel’sindoor/outdoorlobbyblurstraditionallines,hostingacommunalsushibar.Delano’sbacklawnisfilledwithindoorfurniture,includingthepoolwhichpipesinunderwaterclassicalmusic.Thehotelfeaturesastunninginternationalcollectionoffurnitureandobjects,includingworksfromsuchrenownedartistsasAntonioGaudi,ManRay,charlesandRayEames,salvadorDaliandMarkNewson.complimentarywirelessInternetaccessforeveryhotelguestandmeeting/eventsspaceallowyoutoworkamidstthisstunningenvironment–ifyoumust.

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ReSTAURANTS

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prime one tweLvePrime112.comhowdoesatrendy,celebrity-frequentedrestaurantmanagetoincreasebusinessandprofitsinthemidstofarecession?AtsouthBeach’sPrimeOneTwelve,theanswermightsimplybe–it’sinthebeef.Thebusybar,whereyoucanenjoydriedbaconstripsinlieuofnuts,isa“seeandbeseen”venue.Mouthwateringmainstaysincludea12-ouncefiletmignon,amassive48-ounceporterhouseora22-ouncebone-in-ribeye.Theyalsoservea$20Kobe-beefhotdog,$20Kobe-beefslidersanda$30Kobeburger.Fancyfries?Theywillsetyouback$10.saucesrangefromtruffletofoiegrastochipotle.Justbookyourreservationswellinadvance.

BourBon steaKmichaelmina.net/restaurantsMoreinterestedinturfthansurf?celebritychefMichaelMina’sBourbonsteakinTurnberryIslehotel&Resortisaclassicsteakhouse,withalocalisedmenufeaturingprimecutsofall-natural,organic,hormone-freebeefandfreshseafood.Followinghisuniqueculinaryapproach,priortogrilling,meatsarepoachedtotendernessusingspecialmethods–redmeatsinbutter,lambinoliveoilandporkinbaconfat.ThebarmenuincludesclassicAmericancocktailswithfresh-squeezedjuicesandhouse-madebittersandsyrups.Thewinemenuboastsmorethan500selectionsfromthetopAmericanproducersaswellasthebestfromFrance,spainandItaly.

miLos miamimilos.caMiamiisanidealtowntosplurgeonagreatseafoodmealandyouwon’tdomuchbetterthanMilos,thesouthBeachversionofaseafoodspecialistwithlocationsinNYcandMontreal.havingopenedearlierthisyear,Milosservessimple,old-fashionedGreek-styleseafooddishes,withingredientssentfromEurope,AfricaandtheAmericasbyovernightdelivery.seasonedandpreparedsimply,relyingheavilyonMediterraneanstaples–oliveoil,parsley,salt,lemon–theemphasisisonthefreshnessofthefishandseafood.

Milos Miami

HaKKasanfontainebleau.com/web/diningFrommer’stravelguidenamedthisrestaurantintheFontainebleauhotelthesexiestinMiami,presumablythankstoitsexotic,authenticAsianvibe.customsilklightfixtures,qualityteakandwalnutwoodworkanddimmedlightingwillmakeyoufeelequallyopulent.You’llappreciatetheirgoodserviceaswellastea-smokedribs,dumplingsinaseafoodbatterandclay-potlamb.Theyalsoofferwineflightsandprivategroupdining.

versaiLLesversaillesrestaurant.comYou’reinMiamisoyoushouldatleastcontemplateamealatwhatmanyconsidertobeMiami’smostauthenticcubanrestaurant.It’snotfancy,butthisglorifieddinerisrepletewithchandeliers,murals,mirrorsandenoughsparklingglasstoremindyouofthesunKing’seponymousParisianchateau.sampletraditional,straightforwardcubanspecialtieslikeblackbeansandrice,ropavieja(ashreddedbeefstew)andwholefriedfish.Offerslate-nightdinnerhours.

Miami is an ideal city to splurge on a great seafood meal

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deLanodelano-hotel.comThismeetingsandeventsdestinationcanhostgroupsofupto150people,withexecutiveboardrooms,Internetaccess,afull-servicebusinesscentre,state-of-the-artaudio-visualandtelecommunicationsequipmentforhire.Multiplecustomisableroomscanbetailoredforyourneedsandthehotel’sworld-classfoodservicestaffcancatertoyourattendees’palates.

Hyatt reGency miamimiamiregency.hyatt.comWithmorethan100,000sqftofrecentlyupdatedmeetingandeventspaceconnectedtoMiamiconventioncenter,hyattRegencyMiamiisagoodalternativeformeetingsofallsizes.Whetheryou’rehostinganintimategatheringforVIPexecutivesoracompanyconferencewith1,000attendees,theirmeetingplannerswillcustomiseaneventandspaceforyourneeds.

CONFeReNCe FACILITIeS

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BARS

Thereisnoshortageofnightlifeinthiswarm-heartedbeachcitythatgetslittlesleep.Ifdancingisontheagenda,checkoutBongo’scubancafé,ownedbyGloriaEstefan.Anauthenticcubanmenu,mintymojitosandlivesalsabandsontheterracewillhaveyoulivinglavidaloca.Wanttoimpressapotentialbusinessprospect?stopbyTheBank,an8,000sqftformer–youguessed

it–bankthatgracestheNationalRegistryofhistoricPlaces.Thismodernspeakeasyallowsyoutoimbibeinstyle–insideanactualvault,whilebeingpamperedbytheclub’svaletserviceandbarstaff.Ifgrapesaremoreyourthing,perusethewinelistatWWineBistro,whichwillmakeyouthinkyoutookawrongturnfromFloridaandendedupinBordeaux.

TRIP TIP

LookingforsomethingtodoinMiami?Itisn’tallnightlife,dancingandpartyinguntiltheweehours.Miamiisalsoahavenforsportsfans,withworld-classgolfandtennisvenues,aswellasplentyofbeachandwatersports.MiamiwasincludedinTravel&Leisure’s“10BestcityBeachesintheWorld”listin2012,withconvenientaccesstobeachvolleyball,boardwalks,beachyogaandin-lineskatingtojet-skiing,parasailing,diving,fishingandboating–allamidstoneofAmerica’scoolesturbanbackdrops.

FishermenmaywanttovisitBillBirdMarinaathauloverPark,hometothelargestcharter/driftfishingfleetinsouthFlorida.NestledbetweentheAtlanticOceanandIntracoastalWaterwayinsunnyIslesBeach,the180-acre(73hectares)hauloverParkalsohousesapopularkiterentalconcession,bicyclerentals,a9-holegolfcourseandtenniscourts,withanundergroundwalkwayleadingdirectlytoworld-renownedhauloverBeach.

signatureflight.com

epic HoteLepichotel.com Epichotel,aKimptonhotelsituatedwheretheMiamiRivermeetsBiscayneBay,offersthekindofmeetingspacethathelpscreatemeetingsoflastingimpression.Fromthegorgeousmeetingroomsonthe14th-floortothe16th-floorpooldeckwithstunningviewstothelawn,Epicoffersmorethan25,000sqft ofmeetingspaceineightflexiblemeetingrooms.Theycanaccommodateupto300seatedguestsor400forareception.

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FlycorporateDistribution

FlyCorporate EMEA & Asiareachesthekeydecisionmakersofsuccessfulinternationalcorporations,fromchiefpilotsthroughtotheboardroom. FlyCorporate EMEA & Asiahasaprintrunof10,000issuesincludingacurrentcontrolledcirculationof9,230individualsubscribers.Oursubscriptionisindependentlyauditedby BPAWorldwidetoensurethateverysinglecopyisdeliveredtoagenuinesubscriber. Inadditiontothis,FlyCorporate EMEA & AsiaisproudtohaveaglobaldistributionpartnernetworkwhichdeliverscopiesdirectlytocustomersinFBOloungesandonboardaircraft.FlyCorporate EMEA & Asiaisalsopresentatkeyindustryeventsthroughouttheyear,including:

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Powered by Rolls-Royce engines, you can fly from London to New York or Dubai to Johannesburg in total comfort. The largest living space in its class divided into three separate areas allows you to work or rest.And with the largest baggage compartment in its class, you can carry everything you need to do more. Find out more about the Legacy 650 and our six other exceptional models at EmbraerExecutiveJets.com

Three cabin spaces and incredible range.

Latin America +55 12 3927 3399, U.S., Canada and Caribbean +1 954 359 5387, Europe, Middle East and Africa +44 1252 379 270, China +86 10 6598 9988, Asia Pacific +65 6734 4321

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