StarLines®

Florida

Solutions for Customers with Disabilities

      

                          

                   

          

        

                    

Solutionsfor CustomerswithDisabilities AT&T Florida delivers solutions that keep our customers with vision, hearing, mobility or speech limitations connected. Visit att.com/accessibility for products that make universal access a reality.

Movingsoon? Don’t forget your AT&T services! Just go to att.com/move or call 800.MOVE ATT (800.668.3288) and we’ll help you transfer your AT&T services to your new home.

                                     

                                    

                                                              

                                

                          

                                                               

                              

                                       

                                      

                   

                                                         

                  

                                           

                 

                                              

FloridaRelay7.1.1 The Florida Relay Service is the communications link for people who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled. Through the Florida Relay Service, people who use specialized telephone equipment can communicate with people who use a standard telephone.

AT&T Florida offers products and services for customers with visual, hearing, speech or physical disabilities. For more information, please refer to the Customer Guides section in your AT&T telephone directory or online at realpageslive.com (select state, city, directory; select Sections; and then click on the Customer Guide page). You can also go to store.att.com (select Amplified/Assistive Products) or att.com/relay.

How does Relay work? It’s easy to use the Florida Relay Service. By dialing 7.1.1, standard telephone users can initiate calls to TTY (text telephone) users. The relay operator types the hearing person’s spoken words to the TTY user and reads back the typed replies. By law, all calls are kept confidential. Specialized relay services are also available for individuals who have difficulty speaking and for Spanish speaking residents.

Captioned Telephone (CapTel®) The Captioned Telephone, or CapTel, works like any other telephone with one important addition: It displays every word the caller says throughout the conversation. Ideal for people with some degree of hearing loss, CapTel phone users can listen to the caller, and can also read the written captions in the CapTel's bright display window.

Free Amplified Phones and Other Specialized Equipment If you’re one of the three million Florida residents with a hearing or speech loss, you may be eligible to receive a free amplified or captioned telephone or other equipment to help make phone conversations easier.

Florida Telecommunications Relay, Inc. (FTRI) distributes the free phones and equipment at 22 locations statewide. For informa­tion or an application visit ftri.org, or call 800.222.3448 (voice) or 888.447.5620 (TTY), Monday through Friday, 8:30 a.m. to 5:00 p.m. ET.

Emergency Calls Always dial 9.1.1 directly in the event of an emergency. The Americans with Disabilities Act (ADA) requires that 9.1.1 be equipped with TTYs to handle emergency calls.

                                                          

                                                                                                         

             

                                             

                                                                      

            

                                      

                          

                                  

                   

                                           

                    

                                       

   

     

                                      

         

     

Be Prepared During Emergencies: Help Keep the Phones Working During a disaster, we need your help to ensure that you and your loved ones can stay in touch and that emergency workers can rely on the phone system to coordinate relief efforts. When severe weather, fire or other disasters occur, people naturally want to call to reassure each other, but when everyone tries to call at the same time, the huge surge in phone calls causes a network overload. Below is how you can get messages to family and friends in an emergency, while ensuring the phone system is available for everyone.

Before a Disaster • Choose an emergency contact outside your area. Ask some­one who lives in another area to be your central contact. In case of a disaster, call that person to say you are all right. Provide a list of people you would like them to contact and tell the people on your list to call your contact, not you. That way you only make one phone call to reach everyone.

• Get a battery­operated radio and extra batteries. You can hear the latest news and disaster information even if your power is out.

AT&T  can  help  you stay  connected.   Visit  att.com/emergency.

During a Disaster • Call 9.1.1 for help only when there are immediate threats to your life and property. You can obtain news and updates using your radio. Do not call your Local/Long Distance “0” or “00” Operator as this may result in delaying assistance with your emergency.

• To help ensure a fast response: • Stay on the line and wait for emergency personnel to answer; do not hang up and redial • Quickly state the emergency • Answer all the questions you are asked

• Be patient. In an emergency, such as a tornado, an overloaded network may cause delays and it may take longer to complete phone calls.

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Volume XVII Issue 2

Printed on recyled paper Visit us at att.com/starlines