flight2015-lesser jeff-customer service · 2020-05-26 · brands to engage for customer service....
TRANSCRIPT
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Jeff LesserSr. Product Marketing Manager | @jefflesser
Customer Service
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Make Twitter the best place for users and brands to engage for customer service.
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Make Twitter the best place for users and brands to engage for customer service.
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Customer Service Tweet Interactions
SOURCE | Twitter for Customer Service Playbook 2015
Mar 2013 Jun 2013 Sep 2013 Dec 2013 Mar 2014 Jun 2014 Sep 2014 Dec 2014
300%
150%
2.5X
GROWTH
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of Twitter users have followed or engaged with a brand.82%
SOURCE | Millward Brown/Lithium Social Response Study; Engaged = Follow, Retweet, or Tweet a brand
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SOURCE | Millward Brown Vertical Profiling Survey; October 2014
TRAVEL 26%
RESTAURANTS 16%
AUTO 21%
TECHNOLOGY 28%
FINANCIAL 36%
$
TELCO 26%
Across industries, customer service is a leading reason users engage and follow brandsCustomer Service: A Top Reason To Engage
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Mona Gayle-Jinadu@_MonaGaye
@O2 by far has the worse customer service imagine waiting on the phone 4 an hr then being told to ring back the next day get it together O2
Hannah Rae Armstrong@HananeBintBanan
Expedia customer service has put me on hold twice for an hour only to hang up on me, now on hold for the third time @Expedia
Mark Lazerus@MarkLazerus
@comcastcares You should hire people who are less bad at this whole customer-service thing. Hung up after the fourth "wrong dept." transfer.
soraya@soraya71
@Sears customer service is complete BS. I am so over their crap! NEVER BUY AN APPLIANCES or REPAIR from #searstheantichrist
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SOURCE | Twitter Customer Service Insight Survey, 2015
Greater Customer Satisfaction
70%97%
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SOURCE | Aberdeen Social Customer Care: Steps To Success In 2014, 2014
Increased Opportunities for Sales
+6%
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SOURCE | Aberdeen Social Customer Care: Steps To Success In 2014, 2014
Increased Opportunities for Sales
-12%
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SOURCE | Aberdeen Social Customer Care: Steps To Success In 2014, 2014
Increased Opportunities for Sales
18%
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Decreased Cost Per Resolution
$
80%SOURCE | HBR: Turn Customer Care into “Social Care” to Break Away from the Competition, 2012
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Public
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ConversationalPublic
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ConversationalPublic Realtime
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ConversationalPublic Realtime Distributed
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SPOTIFYA CASE STUDY ON CUSTOMER SERVICE
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Positive Active
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JADE SETUP
twitter.com
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
the new spotify for iphone is f***ing horrible it makes me sad
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
the new spotify for iphone is f***ing horrible it makes me sad
@SpotifyCaresSpotifyCares
@p4cifier Hi there, we’re sorry to hear this. If you let us know the problems you’re experiencing then we’ll be happy to help /J
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
the new spotify for iphone is f***ing horrible it makes me sad
@SpotifyCaresSpotifyCares
@p4cifier Hi there, we’re sorry to hear this. If you let us know the problems you’re experiencing then we’ll be happy to help /J
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@SpotifyCaresSpotifyCares
@p4cifier Hi there, we’re sorry to hear this. If you let us know the problems you’re experiencing then we’ll be happy to help /J
@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares SHUT UP B***H YOU WILL NEVER UNDO THE DAMAGE U DID
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares SHUT UP B***H YOU WILL NEVER UNDO THE DAMAGE U DID
@SpotifyCaresSpotifyCares
@spooktacularly We’d sure like to give it a go… if you’ll let us? /J
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@SpotifyCaresSpotifyCares
@p4cifier We’d sure like to give it a go… if you’ll let us? /J
@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares WELL FIRST OF ALL WHY IS IT SO UGLY NOW LIKE I HATE THE LAYOUT ALSO IT ALWAYS FREEZES WHEN IM SKIPPING SONGS
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares WELL FIRST OF ALL WHY IS IT SO UGLY NOW LIKE I HATE THE LAYOUT ALSO IT ALWAYS FREEZES WHEN IM SKIPPING SONGS
@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares ALSO GET MORE JOAN JETT SONGS YOU’RE A DISGRACE
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares ALSO GET MORE JOAN JETT SONGS YOU’RE A DISGRACE
@SpotifyCaresSpotifyCares
@p4cifier 1: Which device are you using when the freezing happens? We’d love more Joan Jett songs, but I’m afraid we have to be
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@SpotifyCaresSpotifyCares
@p4cifier 1: Which device are you using when the freezing happens? We’d love more Joan Jett songs, but I’m afraid we have to be
@SpotifyCaresSpotifyCares
@p4cifier 2: sent them by the rights holders before we can put them up for listening /J
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@SpotifyCaresSpotifyCares
@p4cifier 2: sent them by the rights holders before we can put them up for listening /J
@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares spotify i am sorry for being so rude im just having a hard time lately and the layout of your update was the last straw
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@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares spotify i am sorry for being so rude im just having a hard time lately and the layout of your update was the last straw
@SpotifyCaresSpotifyCares
@p4cifier It’s no problem, we understand :) We’re determined to help get things working again for you /J
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@SpotifyCaresSpotifyCares
@p4cifier It’s no problem, we understand :) We’re determined to help get things working again for you /J
@p4cifier⛄ jade
@SpotifyCares i lov u spotify
@p4cifier⛄ jade⛄
@SpotifyCares i lov u spotify
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@b***hgotskillsEl Capitan
I'm cheating on Spotify with Soundcloud.
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I'm cheating on Spotify with Soundcloud.
@SpotifyCaresSpotify Cares
@b***hgotskills …and THIS is how you break it to us?! We just don't feel like we know you anymore... http://spoti.fi/1xDJrYL
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@b***hgotskillsEl Capitan
@SpotifyCares hahaha!! It doesn't mean anything, I swear!
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@SpotifyCares hahaha!! It doesn't mean anything, I swear!
@SpotifyCaresSpotify Cares
@b***hgotskills You promise? We've been hurt before... spoti.fi/1xDKTKK
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@b***hgotskillsEl Capitan
@SpotifyCares Baby I swear http://open.spotify.com/track/73md2HUfGHQh1H5c2C2XA1
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@SpotifyCaresSpotify Cares
@b***hgotskills Okay, we're willing to give you... http://spoti.fi/1xDM1On x
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@b***hgotskills
El Capitan
@SpotifyCares omg you've made me so http://open.spotify.com/track/6NPVjNh8Jhru9xOmyQigds!
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@SpotifyCaresSpotify Cares
@b***hgotskills I can tell we're going to be http://spoti.fi/1xb3zD6 <3
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@b***hgotskillsEl Capitan
@SpotifyCares haha thanks for that, that's cheered me up! Like having a love affair with a robot
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@SpotifyCares haha thanks for that, that's cheered me up! Like having a love affair with a robot
@SpotifyCaresSpotify Cares
@b***hgotskills Anytime! It seems fitting at this juncture to leave you with this song: http://spoti.fi/1xDPuMR . до свидания! /J
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@b***hgotskillsEl Capitan
@SpotifyCares http://open.spotify.com/track/7eHXlCoBWEisJWlE70nZnx … спасибо 😊
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huffingtonpost.com
SHOW MORE NEWS ARTICLES
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Longer DMs
140+
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Fabric@Fabric
@Pirocso weird- still not seeing it. Can you follow us so I can send over a DM?
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Easily Connect
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Sign in with Twitter
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1. Get Tweets
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1. Get Tweets 2. Triage & Prioritize
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1. Get Tweets 2. Triage & Prioritize 3. Respond
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1. Get Tweets 2. Triage & Prioritize 3. Respond 4. Measure
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GET statuses/mentions_timeline Tweets with an @mention of the brands username
1. Get Tweets
![Page 55: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/55.jpg)
GET statuses/mentions_timeline Tweets with an @mention of the brands username
GET search/tweets Tweets with the brand name or other term in it
1. Get Tweets
![Page 56: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/56.jpg)
GET statuses/mentions_timeline Tweets with an @mention of the brands username
GET direct_messages Direct messages from the user
GET search/tweets Tweets with the brand name or other term in it
1. Get Tweets
![Page 57: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/57.jpg)
1. Get Tweets
![Page 58: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/58.jpg)
{ "statuses": [ { "coordinates": null, "favorited": false, "truncated": false, "created_at": "Mon Sep 24 03:35:21 +0000 2012", "id_str": "250075927172759552", "entities": { "urls": [ ], "hashtags": [ { "text": "freebandnames", "indices": [ 20, 34 ] } ], "user_mentions": [ ] }, "in_reply_to_user_id_str": null,
2. Triage & Prioritize
![Page 59: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/59.jpg)
2. Triage & Prioritize
![Page 60: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/60.jpg)
2. Triage & Prioritize
![Page 61: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/61.jpg)
2. Triage & Prioritize
![Page 62: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/62.jpg)
POST statuses/update Reply to the users Tweet
3. Respond
![Page 63: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/63.jpg)
POST media/upload Include a helpful photo or tutorial in the reply
POST statuses/update Reply to the users Tweet
3. Respond
![Page 64: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/64.jpg)
POST direct_messages/new Reply to a direct message
POST media/upload Include a helpful photo or tutorial in the reply
POST statuses/update Reply to the users Tweet
3. Respond
![Page 65: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/65.jpg)
3. Respond
![Page 66: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/66.jpg)
POST account/update_profile_background_image Update the background image on the brands profile
![Page 67: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/67.jpg)
twitter.com
![Page 68: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/68.jpg)
4. Measure
![Page 69: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/69.jpg)
Elevate
![Page 70: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/70.jpg)
1. Get (More) Tweets
Elevate
![Page 71: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/71.jpg)
1. Get (More) Tweets 2. Triage & Prioritize (Better)
Elevate
![Page 72: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/72.jpg)
1. Get (More) Tweets 2. Triage & Prioritize (Better) 3. Respond (With More Context)
Elevate
![Page 73: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/73.jpg)
1. Get (More) Tweets 2. Triage & Prioritize (Better) 3. Respond (With More Context) 4. Measure (The Impact)
Elevate
![Page 74: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/74.jpg)
Twitter’s Enterprise API platform that enables businesses to unleash the power of social data
![Page 75: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/75.jpg)
Engagement APIIMPRESSIONS AND ENGAGEMENT METRICS FOR TWEETS
![Page 76: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/76.jpg)
4. Measure (The Impact)
![Page 77: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/77.jpg)
@riandawsonRian Dawson
Damn, many props to @JohnLegere and @TMobileHelp for their speedy and reliable customer service. Thanks always folks!
65K IMPRESSIONS
4. Measure (The Impact)
![Page 78: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/78.jpg)
40k
35k
30k
5k
3k
100k
20k
18k
15k
10k
2k
1k
5k
2k
500 1k
2. Triage And Prioritize (Better)
![Page 79: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/79.jpg)
2. Triage And Prioritize (Better)
@sebrocheSebastian Roché
8 hours stuck at Mccarran airport yesterday and still no apology from @DeltaAssist @Delta
32K IMPRESSIONS
![Page 80: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/80.jpg)
@sebrocheSebastian Roché
8 hours stuck at Mccarran airport yesterday and still no apology from @DeltaAssist @Delta
32K IMPRESSIONS
2. Triage And Prioritize (Better)
@DeltaAssistDelta Assist
@sebroche My sincere apologies for that happening, Sebastian. Please follow/DMN your tkt # if I may be of assistance. *JJ
![Page 81: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/81.jpg)
Full Archive Search APIINSTANT ACCESS TO EVERY PUBLIC TWEET, GOING TO BACK TO JACK’S FIRST IN 2006.
![Page 82: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/82.jpg)
Interests
Companies
Influencers
Demeanor
Activity
3. Respond (With More Context)
![Page 83: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/83.jpg)
PowerTrackFILTER THE FIREHOSE TO GET COMPLETE COVERAGE OF
THE DATA YOU NEED
![Page 84: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/84.jpg)
@mention
flights missed
delays
over booked
lost luggage
EXPLICIT
IMPLICIT
EVENTS
1. Get (More) Tweets
![Page 85: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/85.jpg)
@MizunoRunningMizuno Running
@kblumenau Tune-ups are easier when you’re driving a new pair of Wave Rider 18s. DM us and we’ll send you a pair! #waverider18
@kblumenauü
I’ll be feeling the pain Saturday, when I run a 5K as a five-month tuneup for Mikey O’Drabenstott’s St. Patrick’s 5K.
@PurinaPurina
@lauraspica Being on #SquirrelPatrol is an important job! Does Henry always keep watch on his bushy-tailed friends?
1. Get (More) Tweets
@lauraspicaLaura Spica
Look ma, no legs! #squirrelpatrol #henrydog #dogsofinstagram http://instagram.com/p/l9xFA2HIEG/
![Page 86: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/86.jpg)
Twitter Brands
![Page 87: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/87.jpg)
Twitter BrandsPartners
![Page 88: Flight2015-Lesser Jeff-Customer Service · 2020-05-26 · brands to engage for customer service. ... the new spotify for iphone is f***ing horrible it makes me sad @SpotifyCares SpotifyCares](https://reader031.vdocuments.site/reader031/viewer/2022011900/5f0406cb7e708231d40bf419/html5/thumbnails/88.jpg)
Thank You@jefflesser