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Fleet Logistics Member of

Fleet Logistics Today Managing Customer Expectations

Presented by Rainer A. Laber

Prague, November 21, 2013

Fleet Logistics Today

TÜV SÜD Auto Service GmbH Folie 2 Fleet Logistics Today 22.11.2013

2013: At a Glance

• Portfolio Growth Gross: 30.5%

• Portfolio Growth Net (NB minus Reductions): 24.2%

• Portfolio December (Units): 119,000 cars/vehicles under Contract

• New Business (Units): 29,000 cars/vehicles contracted

• Expiring Contracts of Key Clients : All extended

• Country Penetration: increased through 80% of our Customers

• Savings per Car: increased by 13.7% on average

• Tool-Launch: Fleet Online-Reporter®

• Customer Portfolio: 19 Prime Stock-listed Companies (DAX 30/DJ IA)



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100% TÜV SÜD Affiliates

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. FLI Countries

Austria

Belgium

Brazil

Bulgaria

Czech Rep.

Danmark

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Netherlands

Norway

Poland

Portugal

Romania

Russia

Sweden

Swizzerland

Spain

United Kingdom

Fleet Logisics Group TÜV SÜD Group

Australia

Austria

Bangladesh

Belgium

Brazil

Cambodia

Canada

China PR

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TÜV Regional Headquarters

TÜV SÜD‘s organic Network: Fleet Logistic‘s Expansion Basis

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Croatia

Czech Rep

Danmark

Finland

France

Germany

Hong Kong

Hungary

India

Indonesia

Irland

Italy

Japan

Madagascar

Malaysia

Mexico/Caribbeans

Netherlands

Norway

Philippines

Poland

Quatar

Romania

Russia

Serbia

Slovakia

Slovenia

South Africa

South Korea

Singapore

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

Thailand

Turkey

U.A.E.

U.S.A.

Vietnam



Inte

rnat

iona

l K

ey

Acc

ount

M

gmt

F Local Account Mgmt

I Local Account Mgmt

PL Local Account Mgmt

B Local Account Mgmt

E Local Account Mgmt

On-the-Road Team

Reporting Team

In-Life-Service Team

End-of-Contract Team

:

:

:

:

Reporting Tool

Response Mgmt System

Knowledge Mgmt System

Managing all Interfaces to OEMs,

LeasCos and other Suppliers

Delivery according Standard and Non-

Standard Customer Requests

Focussed Support for Maintainance,

Fuel, Tires, etc.

- Optimizing the Process

- e.g. Smart Repair, Damage

Assessment

FleetOnlineReporter®

- Fully automized

- Standard- and Tailormade

- based on extensive Data Pool

- Autonomous working

- Tracking all KPIs acc.SLA

- Direct Rooting to own Infrastructure

- Direct Rooting to Partners (in progress)

- Linked to Response Mgmt System

- Automatically collects all Client– and

Vehicle specific Requirements

- Tracking: RMS‘s KPIs / contracted KPIs

Expert Teams Account Mgmt Database + Tool-Set

Client‘s Road Map Execution Special Offices supporting Account Mgmt Complex Data Pool + Linked Tool-Network

:

: :

: : : :

: :

Team + Tools: Managing Customer Expectations



Outlook 2014: Driver App

How to simplify the flow of

information!




The user has to log in

to use the app and its

features.

After successful login

the user gets the full

menu with the feature

list of the app.




One feature is the

Vehicle Data, which

shows all important

information of the

user’s car.

Important Contacts:

A store of all necessary

contact information

for certain incidents.




Feature Accident Management:

• Guided help for users in case of accident

• Guide for safeguarding the place of accident

• Guide for recording the data of the accident

• Option to send collected information straight up to

personal accident management



Financial Background: Strong



Parent Company‘s TÜV SÜD: Strong Financial Background



Thank You.


Global Transparency

The Global Fleet Platform

Vinzenz Pflanz, CCO

Prague, November 21st , 2013

Global Transparency

TÜV SÜD Auto Service GmbH Folie 13 Global Transparency 22.11.2013

THE PERSON

Vinzenz Pflanz

Chief Commercial Officer - Fleet Logistics Int.

17 years Experience in Fleet Industry

5 years within Fleet Logistics International

Former Roles:

Co-Owner of a Leasing Company

Country Head of various Leasing Companies

Former roles in the Industry as

- Lead Buyer

- Sales Director

- Remarketing Director

Global Transparency


THE CORNERSTONES

Sourcing: Linking the Supply Chain

• People:

international &local vendor mgmt dedicated to

maintain/leverage fleet supplier relations

• Process:

tender process recognized in the market, incl.

templates / decision criteria

• Tools:

centralized supplier database /

inventory & Vendor Scorecard

Reporting: Measuring ROI

• People:

dedicated experts with a deep understanding of

fleet & finance

• Process:

centrally defined, aiming at a systematic and solid

reporting development process

• Tools:

global reporting & management dashboard

Organization: Making it happen

• People:

operational staff, continuously

trained/coached

• Process:

workflow based local operations, with clear

work instructions to ensure quality

• Tools:

ongoing investment in IT capability to automate tasks &

increase quality control

Strategy: Defining the Vision

• People:

solid background in leasing, OEMs, large fleets

• Process:

central steering and sharing of best practice global

project mgmt

• Tools:

strategy dashboards & project mgmt tools

Global Transparency


THE CORNERSTONES

Spend Management

• To enable realistic cost forecasting

• To take decisions more effectively

• To allow business casing of new initiatives

Supplier Management

• To know who your suppliers are

• To focus on the right suppliers

• To improve your negotiation position

Inventory Management

• To improve reporting of your company’s assets

• To identify the entities holding vehicles

• To link vehicles with driver profiles and usage

Global Transparency


THE DASHBOARDS

DASHBOARDS bring to you:

Enable professional in-house or outsourced Fleet Management

Collate year-end bonus (manufacturers, lessors etc.) via VIN-numbers

Efficient preparation of supplier negotiations / tenders

Risk assessment through identification of dependency on suppliers

DASHBOARDS support you in:

Globalisation of framework agreements with suppliers

Build cross country concept for managing commodities

Efficient budget planning and cost monitoring

Monitoring of TCO / CO2 effect from introduced measures and limits

Tracking & Managing of execution of car policy within countries/regions

Global Transparency


THE PROCUREMENT DIMENSION: GLOBAL REPORTING AS FOUNDATION

• Establish baseline

– TCO

– Supply base

– Policies, processes

– Organization

• Agree objectives

• Develop strategy

– Mobility vision

– TCO reduction initiatives (supply and demand side)

– Blueprint for Fleet organization

• Select suppliers, i.e.

perform Requests for

Proposal (RfP)

processes

• Develop Master

Service Agreements

(MSA), including

Service Level

Agreements (SLA) and

Key Performance

Indicators (KPI)

• Introduce new fleet

organization

• Implement new fleet

strategy & processes,

together with selected

suppliers

• Build adapted

reporting platform

• Agree on data

provision templates

Imple-

mentation Operation

Strategy

Definition

Tender and

Selection

• Operate new model in

day-to-day

organization

• Report TCO and

improvements by

selected suppliers

• Monitor effect on

country / business

unit level

Global Transparency


THE POLICY DIMENSION

Global Transparency triggers Policy / Mobility Questions

Job Level

(package)

Function

(needs)

Employee

(characteristics)

Car Sharing? (periodical use)

Steered mobility? (set boundaries)

Company Car? (daily need)

Free choice? (up to the employee)

• Same car?

• Electric car?

• Smaller car + (motor)bike?

• Smaller car + compensation?...

• Pool of company cars?

• Externally supplied on-site pool?

• Short term rental agreement?...

•Mobility budget?

• Corporate subscriptions?

• Strict policies?

Global Transparency


MATURITY DRIVES DATA - WORLDWIDE

Legend

Very mature : Fully unbundled fleets

Mature: Fleet management experience - mostly full service lease

Developing: Emerging fleet management - mainly purchased/financed fleets

Greenfield: Limited to no independent car fleet management - mainly purchased/financed

Europe

See next

slide

Global Transparency


MATURITY DRIVES DATA - EUROPE

1

3

4

Legend

Very Mature : Fully unbundled services professionalised

[specialised player by commodity, online connected services

all along the value chain]

Mature I: Fully unbundled available, but not completely implemented

[specialised player partially available, no online communication with partners]

Mature II: Fleet management experience - mostly full service lease

[Full service available, unbundling only possible in few sectors,

no networks available, nearly no specialised players in market]


[Full service implemented and available, Fleet Management

structures not implemented]

Early stage: First services offered mainly in purchase environment

[Full Service partially available, no unbundling of services possible]

Greenfield: Limited to no independent fleet management –

mainly purchased/financed

[nearly no Full Service Leasing availbale]

2

5

6

Global Transparency


THE MONTHLY UPLOAD PROCESS: FULLY COORDINATED BY FLI

Dashboard

Reporting

Dri

ver/

CC

Ch

ang

es

Local Fleet Manager

Upload or Ad hoc

Supplier

Monthly Upload

In-house or out-sourced data consolidation, quality check,

completion, validation and upload

OEM Penetration

Carbon Footprint

Global Fleet Inventory

TCO Reporting by Country /

Region

NB: Reports results can be broken down by time, geographic area and other criteria.

Co

un

try

A

Co

un

try

B

Global Transparency


THE REQUIREMENTS FOR THE PROVIDING TRANSPARENCY

Fully supplier and country (!) independent

Flexibility based on individual data requirements (vehicle, cost, driver, org.)

Allows multiple formats

Local/regional specific data

Validation process and data accuracy check

Download functionality

Benchmarks data by vehicle segment, country and region

Fast Track implementation

Global Transparency


A GLOBAL PARTNERSHIP

Fleet Logistics: your global fleet partner

Data Input

Fleet Manager

Leasing Suppliers

Third Parties

Data Housing IT Infrastructure

FleetOnlineReporter

Outsourcing

Fleet Management Driver helpdesk

Driver online portal

Vehicle ordering

(multibid)

Invoice control and

validation

Consolidated reporting

Strategic account mgmt

Surplus vehicle mgmt

Recalculation mgmt

Supply chain mgmt

Consulting

Global roadmap Strategic projects

OEM volume leverage

Car Policy Development

Global Transparency


Thank you for

your Interest & Attention !

OEM Penetration

Carbon Footprint


TCO Reporting by Country / Region


Global Transparency


YOUR CONTACT

Vinzenz Pflanz Chief Commercial Officer Mobile: +49 (0)151 44 6 22 797 E-mail: [email protected]



Thank You.

Getting Transparency over Your Global Fleet

Vinzenz Pflanz Chief Commercial Officer

Fleet Europe Event, Prague (CZ)

21st November 2013

Global Transparency

Vinzenz Pflanz

Chief Commercial Officer - Fleet Logistics Int.

17 years of Industry Experience

5 years within Fleet Logistics International

Former Roles:

Co-Owner of a Leasing Company

Country Head of various Leasing Companies

Former roles in the Industry as

- Lead Buyer

- Sales Director

- Remarketing Director

OEM Penetration

Carbon Footprint


TCO Reporting by Country /

Region


Sourcing - Linking the Supply Chain -

• People: international &local vendor mgmt dedicated to

maintain/leverage fleet supplier relations

• Process: tender process recognized in the

market, incl. templates / decision criteria

• Tools: centralized supplier

database / inventory &

Vendor Scorecard

Reporting - Measuring ROI -

• People: dedicated experts with a deep

understanding of fleet & finance

• Process: centrally defined, aiming at a systematic and

solid reporting development process

• Tools: global reporting &

management dashboard

Organization - Making it happen -

• People: operational staff, continuously

trained/coached

• Process: workflow based local operations, with

clear work instructions to ensure quality

• Tools: ongoing investment in IT

capability to automate tasks &

increase quality control

STRATEGIC CORNERSTONE

Strategy - Defining the Fleet Vision -

• People: consultants with a solid background in leasing,

OEMs, and large fleets

• Process: central steering and sharing

of best practice global project mgmt

• Tools: strategy dashboards &

project mgmt tools

WHY IMPORTANT

Spend Management

• To enable realistic cost forecasting

• To take decisions more effectively

• To allow business casing of new initiatives

Supplier Management

• To know who your suppliers are

• To focus on the right suppliers

• To improve your negotiation position

Inventory Management

• To improve reporting of your company’s assets

• To identify the entities holding vehicles

• To link vehicles with driver profiles and usage

DASHBOARDS










• Establish baseline

– TCO

– Supply base

– Policies, processes

– Organization

• Agree objectives

• Develop strategy

– Mobility vision

– TCO reduction initiatives (supply and demand side)

– Blueprint for Fleet organization

• Select suppliers, i.e.

perform Requests for

Proposal (RfP)

processes

• Develop Master Service

Agreements (MSA),

including Service Level

Agreements (SLA) and

Key Performance

Indicators (KPI)

• Introduce new fleet

organization

• Implement new fleet

strategy and

processes, together

with selected suppliers

• Build adapted

reporting platform

• Agree on data

provision

templates

Imple-

mentation Operation

Strategy

Definition

Tender and

Selection

• Operate new model in

day-to-day organization

• Report TCO and

improvements by

selected suppliers

• Monitor effect on

country / business

unit level

GLOBAL REPORTING as FOUNDATION

PROCUREMENT DIMENSION

Global Transparency triggers Policy / Mobility Questions

Job Level

(package)

Function

(needs)

Employee

(characteristics)

Car Sharing? (periodical use)

Steered mobility? (set boundaries)

Company Car? (daily need)

Free choice? (up to the employee)

• Same car?

• Electric car?

• Smaller car + (motor)bike?

• Smaller car + compensation?...

• Pool of company cars?

• Externally supplied on-site pool?

• Short term rental agreement?...

•Mobility budget?

• Corporate subscriptions?

• Strict policies?

POLICY DIMENSION

Legend

Very mature : Fully unbundled fleets

Mature: Fleet management experience - mostly full service lease


Greenfield: Limited to no independent car fleet management - mainly purchased/financed

Europe

See next

slide

MATURITY DRIVES DATA (WW)

MATURITY DRIVES DATA (EU)

1

3

4

Legend

Very Mature : Fully unbundled services professionalised

[specialised player by commodity, online connected services

all along the value chain]

Mature I: Fully unbundled available, but not completely implemented

[specialised player partially available, no online communication with partners]

Mature II: Fleet management experience - mostly full service lease

[Full service available, unbundling only possible in few sectors,

no networks available, nearly no specialised players in market]


[Full service available, no unbundling possible, networks blocked

by FS-Leascos]

Early stage: First services offered mainly in purchase environment

[Full Service partially available, no unbundling of services possible]

Greenfield: Limited to no independent fleet management –

mainly purchased/financed

[nearly no Full Service Leasing availbale]

2

5

6

Em

plo

yee

Dashboard Reporting

UPLOAD PROCESS

Dri

ver/

CC

Ch

ang

es

Local Fleet Manager

Upload or Ad hoc

Supplier

Monthly Upload

In-house or out-sourced data consolidation, quality check,

completion, validation and upload

http://www.welt-blick.de/flagge/brasilien.html

http://www.welt-blick.de/flagge/suedafrika.html

http://www.welt-blick.de/flagge/china.html

http://www.welt-blick.de/flagge/indien.html

http://www.welt-blick.de/flagge/italien.html

http://www.welt-blick.de/flagge/deutschland.html

http://www.welt-blick.de/flagge/tschechien.html

REQUIREMENTS

Fully supplier and country (!) independent

Based on individual global data requirements (vehicle, cost, driver, organization)

Allows multiple formats for upload template

Offers optional fields for critical local/regional specific data

Includes validation process and data accuracy check

Offers global dashboard with raw data download functionality

Benchmarks data by vehicle segment, country and region

Very Short implementation cycle

Fleet Logistics: your global fleet partner

Fleet Logistics has the ability, through its expertise, infrastructure, IT tools and

presence to deliver its clients with truly bespoke service solutions, tailored to

meet their individual requirements

Data Input

Fleet Manager

Leasing Suppliers

Third Parties

Data Housing IT Infrastructure

FleetOnlineReporter

Outsourcing

Fleet Management Driver helpdesk

Driver online portal

Vehicle ordering

(multibid)

Invoice control and

validation

Consolidated reporting

Strategic account mgmt

Surplus vehicle mgmt

Recalculation mgmt

Supply chain mgmt

Consulting

Global roadmap Strategic projects

OEM volume leverage

Car Policy Development

GLOBAL PARTNERSHIP

Vinzenz Pflanz Chief Commercial Officer Mobile: +49 (0)151 44 6 22 797 E-mail: [email protected]

YOUR CONTACT

YOUR CONTACT

Thank you for

your Interest & Attention !

OEM Penetration

Carbon Footprint


TCO Reporting by Country / Region


41

Fleet Logistics is recognised by the worlds largest corporations, managing more than

115.000 of their vehicles across Europe which represents over €1bn of assets

REFERENCES: GLOBAL PLAYERS


Windows Tile Start Screen

Fleet Logistics – mobile App FL Fleet Logistics – mobile App

After download the

user gets the new

FLI Tile on his phone.

By clicking on it, the

start screen of the app

is shown for the

loading process.


Vehicle Data Important Contacts


One feature is the

Vehicle Data, which

shows all inportant

informations of the

users car.

Important Contacts

is a store of all necessary

contact informations

for certain incidents.


Fuel Cards


Feature Fuel Cards:

• List of the users Fuel Cards

• List of the corresponding Fuel Cards

• Option to add current milage information

• Option to find next fuel station (with navigation)

• Option to find next fuel station from chosen

Fuel- Card-Partner

• Option to report lost card

HIGH

Global car policy, directly

derived from purchasing policy

setting: manufacturers, lease

cost, fuel suppliers.

Global/regional fleet team,

consisting of fleet managers,

each managing a fleet category

across regions or globally.

Global or regional responsibility

in decisions related to fleet

spend. Centralized financial

processing and budgeting.

MED

Formalized regional car policy

framework, that directly sets

country items: eligibility, brands,

CO2 levels.

Direct reporting line from local

fleet responsibles to regional

Fleet Manager, supplier

management split between local

and regional.

Mix of local and international

setup, with local flows and

regional centralization of

bonuses and unbundled spend

LOW

Informal HR car policy which

sets guidelines for locally

developed car policy: rules on

vehicle usage, safety options.

Local fleet responsible, that

manages suppliers locally.

Dotted line to regionalfleet

coordinator, and direct line to

local leadership team.

Local responsibility: country

dependent invoicing and

payment flows, budgeting

process, cost control.

LEVEL 1:

POLICY / SOURCING

LEVEL 2:

ORGANISATION

LEVEL 3:

FINANCE

60%

20%

20%

50%

10%

40%

30%

10%

60%

xx % Per level: percentage of FL international clients in this intensity

ORGANIZATIONAL DIMENSION

LEVERAGE AREAS










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