five patterns for massive adoption gc

Tips for Massive Wiki Adoption Presenter: Giancarlo Lionetti

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As presented at Web 2.0 San Francisco 2009. Fully video can be seen at http://tr.im/mOiW or http://tinyurl.com/lnaooe

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Page 1: Five Patterns For Massive Adoption Gc

Tips for Massive Wiki Adoption

Presenter: Giancarlo Lionetti

Page 2: Five Patterns For Massive Adoption Gc

Who We Are• Global Software

company

• 15,000+ customers 110+ countries

• Over 100+ million dollars in revenue

• Highly Transparent and open

Page 3: Five Patterns For Massive Adoption Gc

The Wiki

• 9,000 organizations in 93 countries

• Over 325 third-party plugins

• On-Premise and SaaS offerings

Page 4: Five Patterns For Massive Adoption Gc

What Affects Adoption and Success?

My Story

Lessons Learned

Page 5: Five Patterns For Massive Adoption Gc

Start on day one

1. Create personal space2. Write or blog about

yourself

Edit the wiki on day one with a personal introduction.

Page 6: Five Patterns For Massive Adoption Gc

Give them a reason• Staff List

• Real-time Dashboards

• Useful content

Page 7: Five Patterns For Massive Adoption Gc

Create Editing Cycles

Agenda Minutes

StatusTasks

MeetingsMove familiar items

to the wiki

Page 8: Five Patterns For Massive Adoption Gc

Share news and internal discourse

• Internal Blog– Reports– News– Debates

Page 9: Five Patterns For Massive Adoption Gc

Be as open as you can

Lock down only as needed

Page 10: Five Patterns For Massive Adoption Gc

Trust your employees

Encourage non-work use.

Would you ban Facebook?

Page 11: Five Patterns For Massive Adoption Gc

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