five free tools that improve agile · • 1 day travel home is excluded since customer is satisfied...
TRANSCRIPT
five free leadership
tools that improve
agile results
Co-Founder, AccelinnovaPresident, Evolutionary Systems
Director, Institute of Collaborative Leadership
Pollyanna PIXTON
Agile Defined…
Agile Manifesto
We are uncovering better ways of developing
software by doing it and helping others do it. Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive docs
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on
the right, we value the items on the left more.
www.agilemanifesto.org© 2001
Agile Manifesto
We are uncovering better ways of developing
software by doing it and helping others do it. Through this work we have come to value:
Individuals and interactions over processes and tools
Working software over comprehensive docs
Customer collaboration over contract negotiation
Responding to change over following a plan
That is, while there is value in the items on
the right, we value the items on the left more.
www.agilemanifesto.org© 2001
Agile Principles
Customer Satisfaction
Embrace and welcome change
Deliver working software frequently
Business people and developers work
together daily
Build projects around motivated individuals.
Support and trust them.
Face-to-face communication is best
Agile Principles (cont.)
Working software is measure of progress
Sustainable development with a consistent
pace
Attention to technical excellence
Simplicity is essential
Best designs and requirements emerge from
self-organized teams
Team reflects regularly on how to improve
Overview
1. Trust
2. Give Ownership
3. Fix Processes
4. Right People
5. Integrity Matters
Trust
trust
Unleashing Innovation
Collaboration Process
why is
trust important?
the data …
2004-2008: high trust companies out perform low trust companies by 43%
- Great Place to Work
add 2009:
high trust companies
out perform low trust
companies by 126%
trust companies double performance over S&P for 10 years
- Great Place to Work
- Watson Wyatt study
high trust companies
out perform low trust
companies by 300%
Transaction
Costs
transaction costs
self
protection
repair
broken
trust?
other price tags?
Project Management
Change Management
how can leaders
help teams build Trust?
Project Management
Dependency Management
remove
debilitating Fear
in collaboration, people
fear …
- Warren Bennis
Beyond Bureaucracy
losing
identity
losing
intellectual
mastery
losing
individualism
what do people fear ?
Unleashing Innovation
Collaboration Process
group and
prioritize
Leadership Role
What can leaders do?
fostering
trust
advance each other’s
intentions
and interests
don’t impede them
be proactive in
moving work
forward
create transparency
Project Management
Focus, Communication, and Expectation
Management
honest and opencommunication
Build the right product
share
experiences
team to team trust…
“a mega team”
validate others
accept risks collectively
leadership role ?
Leading Agile
Collaboration Model
Collaboration Process
team based
measurements
people do
what they are
measuredby
measure results
let
teamsevaluate
themselves
build
confidence
Collaboration Model
short iterations …
early wins
celebrate success !
Project Management
Risk Management
trust First !
Leadership Role
Suspicion is a permanent condition.
- Marcus Buckingham
Leadership Role
other leadership roles?
Trust
remove fear
validate others
accept risks together
team-based
measurements
authenticity
trust summary
ownership
use
authentic motivation
- Alfie KohnPunished By Rewards
Unleashing Innovation
Collaboration Process
foster
collaboration
teams
collaborateto
make their
decisions
let people
choose
let people
choosehow,
what,
and when
content
provide
meaningful
work
don’t take
back
their
ownership
don’t give the
answers
or……
give them
the
solutions
ask
questions
questionsthat
help teams
discover
solutions
How can we avoid the temptation to rescue
our teams?
Ask Questions.
What would you like me to do?
How would you like to solve that problem?
What would you like to do?
how
would you like
to
solve it?
what would you
like me to do?
exercise: leader and worker conversation
Stay Positive
what questions worked?
Trust/Ownership Model
Command &
Control
Team Does as Instructed
No Ownership
Leader / Process
is Bottleneck
Conflict
Team Demotivated
Mired in Bureaucracy
& Wasted Effort
Energy &
Innovation
Team Trusted
Team Accountable
Leader Freed
Failure
No One Cares
HighTeam/Individual Ownership
Control
Trust
Low
Lea
de
rsh
ip
& B
usin
ess P
rocess
Stay Positive
How can you help
teams/people take
ownership?
macro-
leadership
tool
Macro Leadership Cube
Stand BackStand Back
Step UpStep Up
Example…Example
Your cube?Your cube?
ownership summary
ask questions
macro leadership cube
don’t take back
ownership
process
fix
processes
not
people
What processes
aren’t working?
Leadership Role
How can we fix them?
Ask the team!
Project Management
Dependency Management
collaboration
process
what can we do
to fix the process?
brainstorm
group
in
silence
prioritize
based on
business
value
Purpose
Considerations
Costs and Benefits
Business Value Model
individuals
volunteerfor
what
and by when
value stream mapping
Where do we waste time?
Cycle Time:
Average end-to-end process time
From problem detection
To problem solution
Begins and ends with customer.
Problem Solution
Cycle Time
Customer Request Customer Satisfied
Example: Customer Requests Fix
Where can we remove the waste?
Customer
requests fix
Support
triages
request
Dev team
triages
request
Dev fixes,
releases in
fix pack
Customer
deploys
fix pack
Work: 5 min 2 hrs 1 hr 2 wks 1 hr
Efficiency = Value added time
Total cycle time
10.5 days
38.5 days= = 27%
Wait: 5 min 3 days 1 wk 2 wks
Value Added Time = 10.5 days
Cycle time = Work + Wait = 38.5 days
Select Delivery Content
(no travel allowed!)
Need for
Scope Def.
2 Hours
Call & Email
With Cust
1 Hour
Call & Email
With Cust
1 Hour
7 Days 2 Days Agreement
Achieved
1 Day
X 6
Customer Request to Agreement
Working Time = 16 hours
Elapsed Time = 32 days
Wasted Time = 30 days
Efficiency = 6%
Note: Comparison assumes
• 1 day travel to customer site
• 1 day face to face work
• 1 day travel home is excluded since
customer is satisfied
Face to Face Meeting
Working Time = 8 hours
Elapsed Time = 2 days
Waiting Time = 1 days
Efficiency = 50%
As-Is Example
As a new customer, I want to enter my Information only once
in the Small Business Portal
SOW
Tech Central
(1 Day)
System Test
(5 Days)
GOL
(1 Day)
Digital
Cement
(2 Days)
Tech Central
(5 Days)
1 Day
2 Wks2 Days
2 Wks2-4 Wks
Process Efficiency = Work / Time = 14 / 56 = 25%
To-Be Example
Requirements
Planning
(2 Days)
System Test
(5 Days)
GOL
(1 Day)
Digital
Cement
(1 Day)
Tech Central
(5 Days)
1 Day
Work = 14 days
Time = 8 days
Efficiency = 175%
9393
Create a Value Stream Map
Select a Process that is relevant to you
Create a Value Stream Map
Calculate Process Cycle Efficiency
Process Efficiency =
How can you change the process to reduce
the waste? (the To Be state)
Value Added Time
Total Cycle Time
Value Stream Maps
Customer value not changed
Reduces the delivery time to customer
Process summary Fix processes not people
Use sticky notes for
improving processes
Map value streams
right
people
get the right people on the bus
in the right seats.- Jim Collins
get the wrong people off the bus.
Passion
Best
Organizational
Fit values
what are you passionate about?
what do you do best ?
how do you define
success?
Passion
Best
Organizational
Fit values
Do your circles intersect?
what’s holding you back?
Passion
Best
Organizational
Fit values
What about your team?
right people summaryIntersection of:
Your passion?
What you do best?
Organizational fit?
integrity matters
Trust
how do you
define
integrity?
Enron The Smartest Guys in the
Room (book and documentary)
The
Insider
Movie and book
other examples
of integrity?
Attract and retain:
first on the basis of integrity
second, motivation
third, capacity
fourth, understanding
fifth, knowledge
last and least, experience.
- Dee Hock, CEO Emeritus VISA International
…knowledge
without integrity
is dangerous
and dreadful.
- Samuel Johnson,
British author
how do you know if
someone has integrity?
Summary
summary
Trust
remove fear
validate others
accept risks together
team-based
measurements
authenticity
trust summary
ownership summary
ask questions
macro leadership cube
don’t take back
ownership
team decides summary
base decisions
on business value
collaboratively
decide!
process summary Fix processes not people
Use sticky notes for
improving processes
Map value streams
right people summaryIntersection of:
Your passion?
What you do best?
Organizational fit?
integrity matters summary
hire and retain:
Integrity first
Motivation
Capacity
Understanding
Knowledge
Experience last
learn more
www.accelinnova.com
Text: 801.209.0195
Blog: pollyannapixton.com
Coming Soon!
Agile Culture ChangeOur new book
due November 2013
accelinnova.com
evolutionarysystems.net
collaborativeleadership.com
+1 . 801 . 209 . 0195
Pollyanna PIXTON
How can we make better decisions?